Complaints

This profile includes complaints for Teachers Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Teachers Federal Credit Union has 2 locations, listed below.

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  Teachers Federal Credit Union

  102 Motor Parkway Hauppauge, NY 11788-5147

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  Teachers Federal Credit Union

  PO Box 9005 Smithtown, NY 11787-9005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had nothing but problems with this credit union since I opened my auto loan in 9/2019. In 24 months I made over 13k in payments. For 12 of the months I paid extra on my monthly payments ranging from $40 to $200. But for some reason my total loan amount went up not down in 2 years. My monthly payment went up over $100 my third month of financing the car and thousands added to the total loan because they said I didnt have collision. That was not true. I made repeated calle even called them with someone from my car insurance and even a rep from the forced placed insurance. Both told representatives from TFCU that I have full coverage insurance. They told them to remove the thousands put on my overall loan and to put my monthly payment back to where it was. I was never able to get anywhere with tfcu reps. I sent ************************************************ ***************************** in collections emailed me stop contacting us and just make your payments because me and my colleagues wont reply. I told them this is pointless just take the car. I was sent a letter from ***** if I wanted to keep my car and not get t repossessed that I need to pay the 2 car payments and the total amount on my credit card which was over $6,000! That I repeatedly told them had all fraudulent charges months prior. Then in December they received a $30,600 for selling the car, $2847 for the forced placed insurance refund and a check 2/11 for my extended warranty refund $1897.02 they cashed the check but never applied it to the total then end of March sold it off as ************* to a debt collector. I had them change the name on the check to the debt collector 2 weeks ago and mail to them. The total amount remaining was $35,485.20 the debt collector was given an extra $525.92 which should go to me. But on my credit report it says the total amount was $36,949 and even after this check I still owe. Plus how come my over 13k in payments in 24 months didn't touch my loan.

  Business Response

  Date: 06/06/2022

  Teachers has been in contact with this member through email and phone. Our member has been provided with the member experience team contact information if they have any questions or additional information.