Reviews

If I could give 0 stars I would. As the others have stated, I paid for a service and the court system does not accept them as a vendor for live scan. They sublet their equipment and outsources the services In other states. This is a very sketchy business. I have asked for a refund or a credit and they will not help. There seems to be a scam going on with this so-called business. The vendor inputted information incorrectly, and this business will not refund or give a credit to redo. The court also did not accept their document as they are not an approved vendor on the list.

Dear Customer,Thank you for taking the time to share your feedback. We genuinely appreciate all customer input, as it helps us improve our services.We understand your frustration regarding the issues you encountered with your live scan appointment. However, we would like to clarify a few points to ensure there is no misunderstanding:Appointment Type:When scheduling your appointment, it appears that the service selected was for an *** background check, which does not submit fingerprints to the state of *******. For court-related fingerprinting, the Florida Live Scan option should have been chosen. This distinction is crucial for ensuring that the correct documentation is provided to the court and the results are channeled correctly.Non-Refundable Policy:As stated in our Terms and Conditions, which you accepted at the time of scheduling, our services are non-refundable once the appointment is completed. This policy is in place to maintain clarity and fairness for all customers. In the event of a rejection, we do offer one reprint and resubmission at no additional cost. Additionally, there are costs associated with the collection and submission of fingerprints to the ***, which are also non-refundable, even if an incorrect appointment type was selected.Approved Vendor Status:We are listed as an approved vendor on the ************************* Enforcement's website, which confirms our legitimacy as a live scan provider. You can find our listing here: ************************************************************************************************* sincerely apologize for any confusion and inconvenience this situation has caused. If you would like to discuss this further or need assistance in scheduling the correct appointment, please feel free to reach out to our customer care team. We are here to help.

Not competent. I processed the request and money through their website, $450 USD for an *** Finger Print Check. They claim IT deleted the application now they want me to resubmit and pay them another $538 for the request but will not refund the initial payment of $450. Sounds like their corporate culture encourages theft. Need my $450 taken off my credit card. Then I will do business with a competent vendor.

**** scheduled an appointment for a fingerprint card scan. There was a technical glitch and were unable to process his request. We asked **** to re-register so we may complete his request, but he refused. Payment isn't processed unless the request is completed. Since we were unable to complete the request, **** was NOT charged, and ****'s information has since been deleted from our system.