Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Turkish Airlines, Inc. has 27 locations, listed below.

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• 

  Turkish Airlines, Inc.

  Terminal 1 C/o JFK International Airport Jamaica, NY 11430-2081

• 

  Turkish Airlines

  2400 Aviation Drive DFW Airport, TX 75261

• 

  Turkish Airlines Inc.

  1 Sansome Street, Suite 812 San Francisco, CA 94104

• 

  Turkish Airlines

  8770 W Bryn Mawr Ave Ste 1250 Chicago, IL 60631-3520

• 

  Turkish Airlines Inc.

  6972 Airport Rd Terminal 1 EB2038 Mississauga, ON L5P 1B2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew with Turkish Arlines in August of 2024 to ******** from ***********. On the way back to ***********, while I was at my connect in ******, they asked for volunteers to take a flight a day later due to the flight being over booked. The modes of compensation were either 1) a round trip to ****** for free, or 2) $658 cash. I chose the second option, and was told to contact Turkish Airlines when I landed in *********** to receive my compensation. I filled out all the necessary forms, and was told I was going to get a check mailed to me. A month later, I hadn't received the check and when I followed up, was told that the refund got processed to the credit card that had purchased the flight tickets. I told them that once again, I didn't receive any compensation and even attached the monthly statement for the month they said processed the refund. After months of emailing, they finally have said "my cheque has been refunded."

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  **** *******
  

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint regarding Turkish Airlines failure to process a refund of $125 USD, which was approved but remains unpaid. As a U.S. resident, I purchased a ticket for travel at the end of October 2024. Although Turkish Airlines confirmed my eligibility for a refund, they have refused to process it due to internal restrictions on Iranian Shetab card transactions, as my ticket was originally purchased in ****. (my flight was from **** to *************)To facilitate the refund, I provided my ******************** account details, making it clear that I am currently in the ************* and resident of ***************** with a valid domestic bank account. ********************** own policies state that if the original payment method is unavailable, alternative options may be considered. However, despite this policy and their acknowledgment of the refund, they have refused to issue the payment.I have made multiple good-faith efforts to resolve this matter, including:Contacting Turkish Airlines customer service numerous times,Filing a complaint with the *********************************,Escalating the issue to Turkish Airlines executive leadership, including their CEO.Despite these efforts, Turkish Airlines has provided no resolution. Their refusal to process the refund, despite acknowledging their obligation, constitutes an unjustified and deliberate withholding of funds. Their payment issues related to **** are not my responsibility, and they remain legally obligated to issue the refund. Furthermore, their continued refusal has forced me to expend significant time and effort to recover the amount owed, exacerbating the inconvenience caused.I respectfully request that the relevant authorities take appropriate action to enforce compliance with consumer protection laws and fair business practices. Turkish Airlines failure to issue the refund is unacceptable, and I urge intervention to ensure the matter is resolved without further delay.

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** ****
  

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out regarding a transaction made on March 9, 2025, for the purchase of airline tickets totaling $4,220.84. Upon arrival at the airlines front desk, I was denied boarding due to a **** requirement. However, prior to my travel, I had confirmed with the ************ that a **** was not required for my situation. This was further verified by Turkish Airlines customer support.Following the incident, I promptly opened a case as advised by customer support to request either a reschedule or a refund. Despite providing supporting evidence, including call logs and written correspondence verifying my claim, my request was denied.I kindly ask you to review this matter and reconsider my request based on the documentation provided. Please let me know how we can resolve this issue at your earliest convenience.Thank you for your time and assistance. I look forward to your response.

  Customer Answer

  Date: 04/27/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *** **********
  

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What should have been a simple fix turned into a 12+ hour ordeal over three days (March 14th18th, 2025), costing us time, emotional distress, and financial inconvenience. On March 14th, we booked three tickets through the Turkish Airlines website. Upon receiving the confirmation email, we noticed a minor spelling error on my husbands last name. We immediately called customer service, expecting a straightforward correction, as their policy allows minor errors under four letters to be amended or corrected with a fee. Instead, we were told the only solution was to fully refund and rebook all three tickets, requiring us to repurchase them at the current market rate while waiting for the original $5400 refundsomething financially unfeasible. Despite submitting the requested form twice with passport images, we received no resolution. An agent then directed us to ***, claiming the staff there had more sophisticated equipment .We drove an hour to DIA2xpaying for tolls, gas, parking, only to find no Turkish Airlines staff available. On our third visit, we finally spoke with two attendants, who said they were not trained to sell or modify tickets due to the location being new. Back on the phone, we were again directed to use the unhelpful online chat and form. We discovered my husbands ticket had been inexplicably detached from mine and my sons without notice. Despite being placed on a separate ticket, his name was still misspelled. Frustrated, we requested a refund but were repeatedly told we were not eligible. Only after demanding they check their system did they confirm we were entitled to a partial refund. We ultimately canceled the tickets online on March 18th, as the website clearly displayed the refund amount. We are now awaiting the refund, minus the fees, while scrambling to find new flights.This experience was emotionally draining, financially burdensome, and marked by poor customer service, misinformation, and lack of accountability.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flight with Turkish Air from **** to ****** in May 2024 was cancelled due to their overbooking. They promised my husband and I a refund. I have filled out all the refund forms four times and included all the documents they requested. They continued to ask for the same documents I already provided for them. Now the website won't even allow me to access my refund request. The phone number they give for help doesn't give any help and just hangs up on me. I think they promised the refund with no intention of ever giving it.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased airline tickets on Turkish Airlines in March. - **Booking Reference:** TB7MWR - **Ticket Numbers:** [************** ************** ************** ************** *************]- **Total Payment:** [CNY ******: about $3691.93 on March 17] The tickets included two flights. There are two flights in this order. The first flight, **TK1862**, is from **** to ********, and the second flight, **TK79**, is from ******** to *************. I paid a seat fee for each flight, meaning I was charged **twice** for seat selection for the entire journey on each ticket. According to Turkish Airlines cancellation policy, if canceled within 24 hours, I am entitled to a **full refund**. However, I only received refund for CNY ******: about $3407.33. I did not receive a full refund because the seat fees (CNY 2100) for both flights were not refunded. I contacted customer service, but the representative said they couldnt assist and advised me to submit a feedback form online. After my first feedback request, I received only a **partial refund** for the seat fees. I originally paid ******* CNY** but was refunded only **[810 CNY]**. After submitting a second feedback request, I was told that the remaining difference was due to currency fluctuation. This explanation is incorrect, as the exchange rate only changed by **0.02 CNY**, which would result in a minor difference about ***** CNY, not the ******* CNY** I am still owed. Furthermore, I was only refunded for the seat fee on my first flight (**** to ********) but not for the second flight (******** to *************). Turkish Airlines has not denied my right to a full refund, yet they have failed to return the full amount, especially for the seat fees. I request that Turkish Airlines provide a full refund equal to my original payment. I appreciate your prompt attention to this matter and look forward to a resolution.

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Turkish Airlines regarding a recent flight I took from ******/********** (DFW) to ********, ******, and onward to ******. Despite confirming my frequent flyer information weeks prior to travel, Turkish Airlines improperly credited my miles and then refused to correct the error.Flight Details:Reservation Code (PNR): ****** E-Ticket Number: ************* Flight Date: March 6, 2025 Route: DFW > IST > PRN (Outbound) and PRN > IST > ORD > DFW (Return)United MileagePlus Number (correct program): ******** Turkish Miles&Smiles Number (incorrectly credited): *********** Approximately two weeks prior to my departure, I contacted Turkish Airlines customer service by phone and confirmed that my United Airlines MileagePlus number (********) had been properly added to my reservation. I explicitly requested that any flight credit or miles earned from this itinerary be applied to that account, not to my ********************** Miles&Smiles number.Despite this, Turkish Airlines incorrectly credited the outbound segments to their Miles&Smiles program. Here are the improperly credited miles:March 8, 2025 Flight IST-PRN: ***** miles March 5, 2025 Flight DFW-IST: ****** miles My return flights were correctly credited to my United Airlines MileagePlus account.I submitted a support request (Ticket #*********** / ************) asking Turkish Airlines to correct this error. On March 21, 2025, I received a dismissive response stating that the miles could not be transferred once they were billed and that "removal or transfer of miles from one FFP to another is not permitted."This response is unacceptable. The issue was not a transfer request after the factit was a preventable error made by Turkish Airlines after clear instruction. Rather than take accountability, Turkish Airlines is hiding behind policy language and closing the case without further action.

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** ********
  

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TA mishandled my checked baggage from my 2/22 flight. A claim was filed on 2/23 with ***********************, which assured delivery to my home. Instead, the bag was sent to LAX, where an incorrect contact was called. Despite providing my correct delivery address multiple times, ** failed to update their records.Over weeks, I made 20+ unsuccessful attempts to reach LAX baggage services and contacted TA 10+ times with no resolution. When I visited LAX in person, I was told my bag was about to be sent to ******. After a 45-minute wait, they claimed to have retrieved it and told me to return the next day. However, when I did, I learned they had shipped it to ****** anyway without notifying me. The staff were dismissive, unhelpful, and gave no explanation.This caused major inconvenience and frustration. I request an official review of *** mishandling of baggage claims and seek compensation for their failure to fulfill their responsibilities.

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *** *******
  

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After booking a roundtrip flight from ****** to ******, I called Turkish Airlines to change my return flight from ****** to ******. I did not change my outgoing flight from ****** to ******. The agent explained that I would have to pay $351.60 to change the flight, and that I would have to pay again for seats on the return flight. I paid the $351.60 for the flight change and $112.00 for the seats. During that phone call, the agent told me there was a problem in the system that deleted the seats on the outgoing flight (which I did not change). She said she had to email someone to fix their error, and she would call me back. She never called back. My booking shows that the seats from ******** to ****** have been reinstated, but the seats from ****** to ******** have not. I have called and sent feedback many times, but Turkish Airlines refuses to reinstate the seats that I paid for on the flight that I did not change.

  Customer Answer

  Date: 04/13/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** **********
  

• Initial Complaint

  Date:03/14/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So on January 27th I and 2 friends purchased tickets to ******** from *****( flight number ****** roundtrip) , my friends and I boarded the flight in ****** and than when returning to ***** , I was stopped in ******** and told I never boarded the plane in ***** therefore I can not fly back unless I buy another ticket, I requested they check security footage because it would clearly show my friends and I boarding the original flight but keep getting brushed off.I want security footage to be checked showing me checking in and boarding the original flight ****** I ***** on 2/27/25 , so I can get reimbursed the ******* I was made to pay the second time on March 2 for ******. I am requesting footage be checked from original February 27 flight showing that I DID BOARD TK **** * If footage is not checked it is an incomplete investigation , so how can company deny the claim if it is an incomplete investigation , so please investigate properly so I can get a refund for the second duplicate fradulent ticket I was made to purchase. I want the company to reach out and request the footage , I believe the company has authority to request video footage if they are investigating fraud or potential fraud, I have tried several times and get brushed off, but I tend to believe that they have a lot more resources than I do . It is also their due diligence to fully and properly investigate the situation, not just got by what was said ,or an paper, because they are saying I didn't board and I know I did because I didn't walk cross country , So if there is a discrepancy between merchant and consumer than video footage needs to be checked. The thing is this if it is an error in the airlines computer than it should not be an issue I should pay for ,there are not many but it does happen that someone's somehow makes it on a plane I guess without boarding pass scanning into system , so it seems like what they are saying is somehow I managed to sneak on the plane in ***** !!!!.