ComplaintsforTurkish Airlines, Inc.
Airlines
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I took a flight on May 7th from IKA to IST, and after 8 hours from IST to YYZ.The first leg of the flight was horrible. I booked my entire travel for Business class. The crew was impolite. They didn't speak English fluently (or didn't want to).After reaching IST, I took my second leg. At the gate, I was picked for an additional security check. They didn't even tell me why. They didn't speak English and were all Turkish Airlines staff. As a Canadian citizen, they discriminated against me and even bent the corner of my passport.I have sent numerous messages to Turkish Airlines, who copy and paste the same message without providing any answers. They claim they have finished an investigation, but there is no evidence.I paid for business class, and the service was terrible. I want the airline to return at least 50% of my pay. Their ignorance is beyond explanation. I have sent four messages, and they have copied and pasted the same response without any reason. I can always take the legal route, which is why I have contacted BBB about this matter.Regards,******Customer response
06/26/2024
Better Business Bureau:
At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
05/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I booked an airline ticket with Turkish Airlines in January and the itinerary changed. I am traveling with a group, and they advised that I should cancel the ticket which was an option offered due to the change on the airline's end, with full refund. I did so on March 17. Turkish Airlines advised it may take some time for refunds to be issued, so I waited two billing statements before calling them with my issue. No credit appeared on my March, April or May statements from Turkish Airline. I called my bank (AmEx) as the Turkish Airline website advises, and they are unable to help me because the original transaction happened 60 days prior to filing a dispute (they track from the original transaction which was ********* Turkish Airlines says they sent the refund but I never received it. **************** advised that I should file a complaint to the BBB. I am attaching the emails (forwarded to my work email) from Turkish Airlines showing the refund and confirmation. I can also provide the statements from my credit card but didn't want to do so per the complaint rules (statements include PII)I really appreciate any help you can offer me. It's a significant amount of money and I'm so upset. Thank you.Customer response
06/24/2024
Better Business Bureau:
At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.Please let me know if it is useful to provide the credit card statements for the months that cover when the refund should have been received.
Sincerely,
***************************Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My flight TK 0192 was canceled on March 24, 2024, and TK rebooked my ticket for March 25, 2024, I was told that the cost of transportation from the airport to home and from home to the airport would be paid by the Turkish airline but up to now whatever I have uploaded the scan of invoices from *********** shop in the airport but ** has sent a reply to me that those invoices is not acceptable you tell me other than the scan of my bank statement for Uber payment what else can I submit?Customer response
06/07/2024
Better Business Bureau:
At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
05/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have had several bookings in the past with Turkish Airlines, all of which were unable to be taken. Per their terms, the credit on these flights is available if the flights were unable to be taken. I reached out on all flights without full completion of the credits being added to my account. I have continued to escalate the same per the below flight details and ticket numbers with Turkish Airlines without a response. Given that Turkish Airlines did not properly communicate via tickets or credit my account per their terms when these issues were first raised (tickets from 2022 can be seen on my account but are not provided below), I need these flights properly credited. Please advise right away. The agencies who have booked these flights have deferred to Turkish Airlines' policies as these flights fall under their policies at this point:Unanswered ticket numbers are TK-******** and TK-**********. There were 2 bookings made for 2 flights that were not taken, one on Sep 16, 2022 (booking reference number: *************) for $392.80 and one on Sep 21, 2022 (booking reference number: *************) via ****.2. There was 1 booking made for 1 flight that was not taken on Jul 24, 2022 (flight ticket number: **********) for $511.60 via eDreams.Customer response
05/31/2024
Better Business Bureau:
At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
Sincerely,
*********************************Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
While I was in ******** on May 4, 2023, I took TourIstambul tour. My had luggage, a small blue suitcase was loaded into the tour bus, and it was subsequently lost by ************. I was seperated from tour group and I called TourIstambul and they were not able to pick me up. I had to take a taxi back to the airport at my own expense. When I went to the TourIstambul desk to collect my baggage, I found out that the suitcase had dissappeared. Neither TourIstambul nor Turkish Airline has helped me recover my luggage despite several attempts to contact them.Customer response
05/31/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Turkish Airlines, Inc. has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*************************Initial Complaint
05/02/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I will be making a complaint against 2 airlines because both are guilty of wrongdoings. I had tickets for LOT polish airlines for 4/20/24 JFK-******** ,******* ,and they were delayed at *** so LOT PUT ME ON FLIGHT with partner in alliance, Turkish Airlines(**). ** was suppose to deliver me to ******* with a connecting flight in *********. **12 diverted to ******, ******** on 4/21/24 causing a delay that made me miss the schedule connecting flight for **271. Ironically, tk271 was delayed 2 hours and I could still make it if they put me on it. Regardless , if i didn't make it I was suppose to be put in a hotel/meals , get 600 ** compensation and next available flight, **269. ** instead didn't board me on any flights. I was told I can only leave ***************** if I bought a new ticket, and I was forced to do so(either that or live in dangerous airport). They never gave me hotel/meals/email, etc as required by law. My understanding is the boarding passes given to me at *** by Turkish airlines had 080 which is LOT code, and not the ** code which was excuse for not accepting boarding pass in instanbul for second flight, but legally they have to accept it, it is how things work with ***************** and LOT said ** was wrong. I want you to get the charges back on my credit card that i was forced to buy in instanbul. I also want legal compensation of 600 Euro for the delay and refusal of boarding. I also want LOT to accept responsibility as well. I used my husbands **** to buy a ticket from LOT. Ultimately they are in breach of contract because they put me on another airline and didn't get me to my final destination. LOT owes me over 1000 dollars for ticket/seats paid, and by ** law compensation as well since I paid to be on their airline, an ** airliner. ** is worser though because they lie and commit fraud even.Initial Complaint
05/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My daughter flew to ******** from *******. They broken her luggage into pieces litarally. We have gne to the AirPort 2 times but they told us to file online. While we were calling and trying to get help so many people from airlines called us with no Resuldr. When I finally did it online, it says 7 th day has gone they dont accept. They are super dishonest terrible airlinesCustomer response
05/27/2024
Better Business Bureau:
At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
Sincerely,
***** *****Initial Complaint
04/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am trying to recover miles from a Turkish Airlines flight in December 2023. Ticket number ************* (booked through a US Government travel system, booking locator ******). I asked for this flight to be associated with another Star Alliance program, my United Mileage Plus account **********, per the advertised rules published by Turkish Airlines and United Airlines. The outbound flights on Dec ***** (IAH-IST-VKO) were added to my United account, but the return flights on Dec 22 somehow were associated with Lufthansa LH*************, by no request of mine, and against my wishes. I have been trying to remove this flight from this Lufthansa account for four months now so that it can be added to my United account as originally requested. United Airlines is unable to add the flights to my Mileage Plus account until it has been unassociated from other membership programs. I have spent many hours on the phone with Turkish, United, and Lufthansa, and have an open feedback ticket with Lufthansa trying to resolve the issue. The issue was originally caused by a Turkish Airlines agent incorrectly associating my ticket with Lufthansa. Both Turkish and Lufthansa customer service have been dismissive and unhelpful.Customer response
05/20/2024
Better Business Bureau:
At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
04/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This airline is acting like a thieving thug. It is unfortunate and pathetic when you consider that it bears the name of a country and a nation. I wanted to make a change to the return leg of my flight. When purchasing the ticket, they mentioned a fee of $135 for such changes which I agreed to. When I tried to do it on their website, in the last step I got an error asking me to call them. When I called, the representative told me there was that fee plus a difference in the airfare which would come to a total of $820. That is a blatant LIE because the price for the new date was actually lower than the original date according to their own website. When I told the operator that, he gave me a nonsensical answer about the prices going up and down and being different in his system. Asking for $820 to make a change is ridiculous since that is almost as much I had paid for the whole round trip. It is so much cheaper to go ahead and purchase a new one-way ticket. There is no other way to put this; Turkish Airlines is committing theft against its customers. NEVER do business with these lying thieves.Initial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have purchased seat assignments for my flights for me and 2 kids (paid extra to select favorable seats in the plane).Turkish Airlines changed the seats to much inferior ones than the ones purchased and refused to issue refund.Shame on this company, never again!
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Contact Information
Terminal 1
C/o JFK International Airport
Jamaica, NY 11430-2081
Customer Complaints Summary
547 total complaints in the last 3 years.
169 complaints closed in the last 12 months.