ComplaintsforTurkish Airlines, Inc.

• Initial Complaint

  04/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am trying to recover miles from a Turkish Airlines flight in December 2023. Ticket number ************* (booked through a US Government travel system, booking locator ******). I asked for this flight to be associated with another Star Alliance program, my United Mileage Plus account **********, per the advertised rules published by Turkish Airlines and United Airlines. The outbound flights on Dec ***** (IAH-IST-VKO) were added to my United account, but the return flights on Dec 22 somehow were associated with Lufthansa LH*************, by no request of mine, and against my wishes. I have been trying to remove this flight from this Lufthansa account for four months now so that it can be added to my United account as originally requested. United Airlines is unable to add the flights to my Mileage Plus account until it has been unassociated from other membership programs. I have spent many hours on the phone with Turkish, United, and Lufthansa, and have an open feedback ticket with Lufthansa trying to resolve the issue. The issue was originally caused by a Turkish Airlines agent incorrectly associating my ticket with Lufthansa. Both Turkish and Lufthansa customer service have been dismissive and unhelpful.

  Customer response

  05/20/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  04/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  This airline is acting like a thieving thug. It is unfortunate and pathetic when you consider that it bears the name of a country and a nation. I wanted to make a change to the return leg of my flight. When purchasing the ticket, they mentioned a fee of $135 for such changes which I agreed to. When I tried to do it on their website, in the last step I got an error asking me to call them. When I called, the representative told me there was that fee plus a difference in the airfare which would come to a total of $820. That is a blatant LIE because the price for the new date was actually lower than the original date according to their own website. When I told the operator that, he gave me a nonsensical answer about the prices going up and down and being different in his system. Asking for $820 to make a change is ridiculous since that is almost as much I had paid for the whole round trip. It is so much cheaper to go ahead and purchase a new one-way ticket. There is no other way to put this; Turkish Airlines is committing theft against its customers. NEVER do business with these lying thieves.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have purchased seat assignments for my flights for me and 2 kids (paid extra to select favorable seats in the plane).Turkish Airlines changed the seats to much inferior ones than the ones purchased and refused to issue refund.Shame on this company, never again!

• Initial Complaint

  04/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased a ticket with reservation code ****** from Turkish Airlines a month ago for a flight scheduled on May 10th at 08:25 from ********** to ********. However, I was informed that my flight had been canceled. Turkish Airlines offered me a refund for my payment and suggested purchasing a new ticket, but unfortunately, there were no available flights that would align with my next itinerary.I contacted customer service immediately and subsequently wrote to them seeking a resolution. On the same day, I had another flight scheduled from ******** to ******* with reservation code ******** at 14:10. I requested to change my flight to April 9th at 20:00 to ensure I could catch my connecting flight. However, instead of providing a solution, I received a response on April 7th with reference number TK-******** # ***********#, indicating that due to purchasing an economical ticket with limited seating availability, it was not possible to change my ticket for a new one.Following this response, I contacted customer service again, and the service representative informed me that I could be placed on a standby list in case any seats became available.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Dear Better Business Bureau,I am writing to file a formal complaint against Turkish Airlines regarding false advertisement and unfulfilled upgrade promises. My interactions with Turkish Airlines have left me deeply dissatisfied and concerned about their business practices.I have recently experienced repeated difficulties in attempting to upgrade tickets with Turkish Airlines. Despite numerous attempts, I have been unable to secure upgrades for at least ten tickets, resulting in the loss of vouchers. This issue is compounded by the fact that Turkish Airlines advertises upgrade benefits without consistently fulfilling them. This misleading advertising has led to financial losses and dissatisfaction among loyal customers like myself.Furthermore, I recently purchased a ticket from Turkish Airlines for $1740, while I discovered that a similar route with Portugal Airlines was available for only $700. This price discrepancy raises questions about the fairness and transparency of Turkish Airlines' pricing policies.In addition to these issues, my attempts to seek clarification and assistance from Turkish Airlines' ************* have been met with evasive responses. For instance, when inquiring about the possibility of upgrading tickets before purchasing them, I was informed that this could only be checked after purchasing the ticket from Turkish Airlines. This lack of transparency prevents customers from making informed decisions about their purchases and suggests a deliberate attempt to mislead consumers.Given these circumstances, I believe that Turkish Airlines' practices violate consumer rights and constitute deceptive business practices. I urge the Better Business Bureau to investigate this matter thoroughly and take appropriate action to hold Turkish Airlines accountable for their actions.Thank you for your attention to this matter.Sincerely,*********************** ************

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My luggage was lost and as a result I had to but essential only items during the 5 days period my bags were lost. I wore the same set of clothes i traveled with and 1 set of clothes I bought for 5 days. The airline keeps asking me for the same thing in a different but exactly the same way, over and over again. First you said the receipts needed to be in English. Which I sent translated. Then you asked me to have the amount of each item translated to US dollars. Which I did. Then you asked me to indicate what each item on the receipt was for even though the translated receipt said what it was for but I did it anyway. Now you are asking me to take the same information which your system says is approved and create a separate document itemizing the items I already provided you in the manor you asked them for. I very much feel they are just trying to tire me out in hopes that I will just give up. I will not !No where in their policy to have my money refunded does it say I need to submit an itemized receipt . They have all of the receipts that I speak about above. And I have included a pic of their website that shows that they approved the items I submitted for reimbursement as approved.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had two tickets for me and my 9 days old newborn on the flight from *************** to ************* on 30th of march. when the Turkish airlines denied my baby boarding because he didn't have a passport. although they assured me 5 times on 5 different calls that his birth certificate will be sufficient as a traveling document. even one of their call center member went through their newborn restriction policy and assured me that he doesn't need a passport. i missed the flight because of their misleading information and i filed many feedbacks without any response. they didn't reschedule my flight nor did they refund me. they drained my time and energy, cost me: 1- Staying one night at the airport with my newborn (sleeping on the chair cause I had no place to go after you denied my boarding on 30 March). 2- Three visits by my husband to their ***** office to get a reply for the feedback to add my infant. 3- DOZENS of long calls to their call center while I was hospitalized for a major surgery to which I provided you proof.4- I stayed over one night at the airport cause I had no ride or hotel booking, called their call center 5 times while at the airport and made 2 feedbacks and no response. Second day I went to a hotel, I pay $200 a night (4 days so far and still unresolved).the feedback numbers are: . (***********, ***********, ***********, ***********, ***********, ***********, **********, ***********)

• Initial Complaint

  04/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  We were traveling with turkish airlines back in January and once we picked up our luggages we noticed that two of them is damaged. We tried to tell a turkish airlines representative at the airport and they told us we have to file a claim online wich we did and our damage is about $350 us dollar and after several phone calls and emails they decided to give me $172 and I just got a notice from my bank that I received $157 because there was a $15 money transfer involved. When I called the turkish customer relations they told me and rhats what they been keep telling me every time that they will continue the investigation and they will contact me as soon as they can but that never happened since January 8th. I have paid for 4 tickets almost $6000 and when I received one of my sport bags and one of my luggage damaged I think it's ridiculous that they don't stand behind this issue and won't take care of the peoples personal items. I have uploaded everything they were asking me to do and still no resolution after 4 months.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  After first flight TK206 on Dec 4, 2023 from ******* to ********, my flight TK720 from ******** to ****** was overbooked and Turkish airlines requested me to take next day flight with a promise of 1 day stay, **** fees of USD 30, 600 Euros for flight change. I accepted this offer, but Since Dec 4, I have send over 25 emails, many online feedbacks, phone calls and correspondence with Turkish customer service representatives. Till today I have not received a dime, not any checks, not any direct deposits. Turkish airlines is violating both US and European regulations on flight delays and providing no compensation for customers. Please help. Since Turkish airlines reports new case numbers for every correspondence on their website, I have over 10 different case numbers - Original one is *********** Please note various case numbers (total 12) for this - (that means I have submitted various documents 12 times)***********, ***********, ***********, ***********, ***********, ***********, ***********, ***********, ***********, ***********, ***********, ***********.

• Initial Complaint

  03/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I flew Turkish airlines recently with my family from *******, ** on Feb 28th to *********, *****. We had a connection in ********. We flew back from *********, ***** through ******** to ******* on March 11th. We purchased business class seats for the entire trip. Feb 28th:Flight from ******* to ******** (Flight TK #**) -11 hour journey.2 of 4 business class seats were broken, could not lie flat, or even recline.My husband emailed customer service **** and was offered 15k miles.March 11th:Flight from ******** to ******* (Flight TK) - 11 hour journey.1 out of 4 business class seats would not recline or lie flat.This was a known problem as the flight attendant pulled out a list of non-functional seats and was surprised that no one told us ahead of time.They told us there was nothing they could do and that we should contact customer service after landing in *******.My TV screen and my son's TV screen kept freezing. **** only worked for a few hours on this flight.The main reason for booking business class seats on a long haul flight is for the recline and lie flat features of the seats. Without these, there really is no point in flying business class. We essentially had economy seats for the cost of business class. My husband has a back injury - multiple herniated discs and it is important for him to be able to recline and lie flat, which is one of the main reasons we purchased expensive business class seats. Lastly, our son, ********************, has a severe tree nut allergy. The flight attendants on all 4 flights did not have nutrition information about the inflight meals and snacks. They were guessing whether or not the items contained nuts. This is a serious medical issue. Nutrition information be readily available on all flights. They need to make this right by REFUNDING us the difference in fare (for 2 seats on Feb 28th and for 1 seat on March 11th) between business class and economy.

  Customer response

  04/19/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩