ComplaintsforLuciana Rose
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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order Number: ****** Ordered on: 04/09/2024 05:05am Items in Your Order *****Order Total: $59.95Business response
04/15/2024
HI.
Just a quick update, your subscription has been successfully canceled and refunded.
Refunds occur instantly on our end but may take up to 10 business days on your bank's end before they reflect on your balance. I recommend contacting your bank to confirm that time frame.
Please let us know if we can help you with anything else.
Have a great day!Customer response
04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
Initial Complaint
04/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
3/28/2024. I bought 2 sets of earrings from them. Paid for them then that stuck me with a $59.95/ month charge. I didnt sign up for any subscription. I want them to cancel my membership. Cant call. Phone wont work. Emails are not answered. Total scam.Business response
04/05/2024
Hi ****,
We have emailed you back 3 to 4 times now. We canceled your subscription weeks ago and provided you with return instructions.
Initial Complaint
03/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought one set of earrings months ago. I'm satisfied with them. However I never signed up for a subscription. They are sending me new jewelry every month and charging my bank card $59.95 each. I tried calling the number on my credit card receipt and it's for a different business. *************). I have also emailed them twice and have not heard a thing back. The last email was on the 14th to ***************************************Business response
03/20/2024
Hi *****,
Just a quick update, your subscription has been successfully canceled.
To return your order please follow these instructions:
***************************************************************Also please note we do NOT return the shipping and handling fees, so if your item was purchased as part of a free promotion where you paid only shipping/handling these will not qualify for a refund.
If you have any further questions let us know & have a great day!Initial Complaint
02/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered from this company one time and they have tried billing me every month for something I don't have or want, Thank God my credit card company catches it. But it's getting really old to steady cancel my card and reissue.Business response
02/22/2024
Hi,
Just a quick update, your subscription has been successfully canceled.
Please let us know if we can help you with anything else.
Have a great day!Customer response
02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
02/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
i seen the luciana rose ad and the deal to receive earings and neckless for free and on;y pay the **** for shipping. on 12/18/2023 the **** was taken out of my account and when i got the product it was aweful, such poor quality, the fake stone fell out of one earing, just taking it out of the bag. it was something that should of been in a cracker jacks box. was to be a xmas gift for my daughter, it was to pathetic for me to give it to her. then like alot of others i get another charge on my card for ***** on 12/27/2023 and did not purchase anything from them. went to my bank to inform them of this and they told me that there was another charge of ***** from this luciana rose company . so there was 2 @ ***** taken from my account and i did not authorize nor order anything from them. i did recieve another package in the mail w a cheap fake gold heart shaped necklace, no statement from this place no return product info, nothing but a scam, businesses like this need to be shut down!! im on a fixed income and i hope to get a refund. my bank has issued me a new debit card. what a headache this has been. i hope to get a refund and never here from this company ever again.Business response
02/14/2024
Hi,
That was the renewal for your subscription service you signed up for when you bought from **. I have canceled that and any items can be returned returned for a refund. That said, I have refunded the most recent charge as a courtesy.Customer response
02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
My name is *************************** my ID # is ******** I have received a 2nd letter from you regarding my issue with this *********************** company and there message to me was not satisfactory to me as I had no idea nor knew of any subscription service w this business , they said they canceled my account and reimbursed me the most recent charge as a courtesy? I was charged ***** twice and a charge of 8.99 total of ****** which was taken from my account. Don't know what dollar amount was refunded? The *********************** company must not understand that there product is junk and not at all what they said it was. Never ordered anything else from them and they continued to charge my account and sent a necklace I did not order, there product is so poor and not worth a ***** as far as I am concerned. I expect a full refund of ****** and I think the business should be evaluated and inspected as they are misleading and taken advantage of innocent people w there lies and scams with there false advertising and fake product. Thankyou, ***************************; Id# is ********
Business response
03/29/2024
Hi ,
Just a quick update, your subscription has been successfully canceled and refunded.
Refunds occur instantly on our end but may take up to 10 business days on your bank's end before they reflect on your balance. I recommend contacting your bank to confirm that time frame.
Please let us know if we can help you with anything else.
Have a great day!Customer response
04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
02/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
The business is Lucianarose. I paid $8.95 for shipping and handling for "free" earrings and necklace. When they arrived they didn't look like they were worth the shipping and handling so I just tossed them. I recieved an email saying they were sending another item and charging me for it. I immediately went to the website, asked them not to send anything or charge my card. That was a few weeks ago. I didn't recieve anything. Today I got an email from them saying they were sending me something and charging me $59.95. I went to the website and tried to log in. It said they didn't recognize my email! They had just sent me an email. I just want them to stop charging me for things I didn't order and maybe stop others from doing what I did.Business response
02/08/2024
Hi,
I'm sorry about that, that looks like you signed up for our subscription service. I've cancelled that subscription and refunded it. I hope you have a great day.
Initial Complaint
01/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order at this online retailer on Jan 15. That same day they charged me for a second order that I never placed and signing me up for an "insider club" that I never signed up for. I finally received both orders and while trying to contact them to return the items I received an email on Jan 25 that they're sending another order that I did not place and charging me another $60. I've emailed them several times to try to find them to stop these orders and stop these charges but they never respond. No one picks up their phone and no one responds to their emails.Business response
02/01/2024
Hi ******,
Our deepest apologies, it looks like your emails went to our spam folder. I'll be issuing a full refund for the subscription order that was charged to you, I hope you have a great day.
Initial Complaint
01/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Thank God i used my credit card.I bought earrings from Luciana Rose **mpany thru an ad on ******* The earrings were "free for shipping **st $8.95" and i paid that. In the middle of the night, my card ** text me that this **mpany tried to process a charge for $59.95. DECLINED and reported.Life is tough enough without being robbed.Do not send me items i DO NOT WANT AND did not order, do not enroll me in any B.S. subscriptions, do not attempt to bill or charge me any more fradulent charges.I did NOT request or authorize any other item but the $8.95 earrings, nor did i enter any sort of **ntract or subscription.GO AWAY or i will *** your **mpany for fraud and harrassment.Goodbye.Business response
01/26/2024
Hi,
I'm sorry about that. It looks like you signed up for our subscription by mistake. I have cancelled that and reversed any subscription related charges. We hope you have a great day.
Customer response
01/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved, PROVIDING THERE ARE NO MORE CHARGES OR SHIPMENTS.
Sincerely,
*****************************
Initial Complaint
01/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Sadly, I am yet another victim of "just pay shipping and handling for $9.95" SCAM 1st they attempted to withdraw the $9.95 three (3) consecutive times. We let them have 1, but now we are getting charged $29.95, repeatedly even after we canceled our debit cards. My husband is a truck driver, so he is far away with no money. They must be stopped!Business response
01/05/2024
********************** ****************** **********
Just a quick update, your subscription has been successfully canceled and refunded.
Refunds occur instantly on our end but may take up to 10 business days on your bank's end before they reflect on your balance. I recommend contacting your bank to confirm that time frame.
Please let us know if we can help you with anything else.
Have a great day!Initial Complaint
12/15/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
On November 27 I recieved an email titled ***** Airlines Survey, normally I would not have answered but for some reason I did. For participating I was given a choice of various products and I chose earrings for lack of anything else. The information said that allI had to do was pay $6.95 for shipping. I looked for "the catch" and didn't see anything so I entered my credit car number. I regretted it immediately as I looked to see the sender of the email and saw that it wasn't from ***** or any legitimate business. Shortly after that I received earrings and a matching necklace, they were both very poor quality. On December 7, 2023 I checked CitiBank for my transactions and I saw that I was billed $79.95 for a jewelry subscription. I tried to reach the company to see how i could send the product back and to cancel any "subscription" that they falsely charged me for, but there was no phone number or address. I was only able to send a message on their website. Today I received another piece of jewelry--an extremely poor quality bracelet, there was no information in the package about returning it. There was only a shipping statement. I disputed the charge with ********, and sent LR another message. This company (if it is a company) is a scam. I can picture a person ordering crappy jewelry from ***** and sending it to their victims.Business response
12/18/2023
Hi,
I'm sorry this happened. I do see that you have already initiated a chargeback with your bank and they have refunded you the money. I hope you have a good day.
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Customer Complaints Summary
213 total complaints in the last 3 years.
21 complaints closed in the last 12 months.