Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not sure if this qualifies for assistance, but here goes. I d appreciate any assistance you can give tome. I received a loan through Nikon, with ******************* yesterday.I wasn't aware that I couldn't pay by credit card. After reading other information that wasn't in the contract. I sent an email to Breadpay. They said I could cancel my loan & to contact Nikon. Nikon is giving me a hard way to go about canceling, eventhough the order hasn't processed or be sent, but they did deduct a down payment from my account fir$*******. The total loan is for $7,000.00 & change. The price for the camera, *********** package is $6,400.00 & change with $612.00 interest at 21%.. There is no windows for canceling an order, basically. The loan hasn't started be ause I received an email from ******** Financial saying this. Nikon *********** I just want to cancel order & a refund of downpayment.down-payment.Order date:Apr 14, 2025 NIKKOR Z ******mm f/4-6.3 VR (Qty: 1)$899.95 Z 9 (Qty: 1)$5,499.95 Nikon Care Protection Plan 3 Year (Qty: 1)$209.99 Subtotal $6,609.89 Tax $520.80 Shipping $0.00 Discount -$100.00 Total $7,030.69 Loan #3P195J0AHJ Personal Loan Agreement As of Apr 15, 2025 Payment Plan Details Payment plan status Pending Estimated principal amount $5,000.00 Finance charge $615.29 Total Due $5,615.29 Payments Total interest paid to date $0.00 Total principal paid to date $0.00 Down payment $2,030.69 Thankyou Thankyou

  Business Response

  Date: 04/16/2025

  Good Morning,

  Please be advised that we have been in contact with this customer directly and we have spoken with the customer. Thank you for bringing the customer's concern to our attention.

  Regards,

  Nikon Customer Support

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Hello, thankyou so much for your assistance.  I thought everything was resolved,  but I'm not sure.
  
  I received an email from Breadpay,  partner of Nikon. In an email 2 days ago, they mentioned restocking & other fees. And I mentioned BBB, Federal Trade Commisdion & State Attorney General. 
  
  It was within 24 hours that I tried to cancel. I took screenshot of transaction pending on my Breadpay profile. When I checked Nikon website, my order was processing. They could've stopped the processing,  it hadn't even shipped yet.
  
  They also could've did an Intercept of the package or a hold. Instead, I had to refuse the package as suggested by email employees. They 1st suggested I sign for it, get a RMA from Nikon, then send it back, so ridiculous. 
  
  I asked them to hold on to the recordings of my phone calls to them in writing by email. The Nikon Employee clearly stated that I would've have seen the 30 minute cancelation rule. They took that option away from me. The last Nikon manager/supervisor said they would fix that problem. 
  
  These practices are a somewhat predatory. 
  
  I acted desperately to get that equipment.  I admit my mistake. My daughter is on the Autism Spectrum/Intellectual Disability and Anxieties.  I wanted a better camera to take her pictures for acting & modeling. My daughter has worked so hard to accomplish what she has accomplished. I've worked very hard & dedicated myself to.helping my child. 
  
  That doesn't mean I'm going to let someone take advantage of me.
  
  Nikon said they would give me my refund, but Breadpay sent an email about other charges. That's where I'm at in this situation. 
  
  Thankyou for your assistance & for helping communities.
  
   
  
  ******* *****
  
  
  
   
  
  

  Business Response

  Date: 04/21/2025

  
  Good Afternoon,
  Thank you for bringing the customer's additional concerns to our attention. Please be advised we have contacted the customer as she states, and we are continuing our efforts to resolve the issue as stated in her note to you. 
  Regards,
  Nikon Customer Support

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:WHY
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a return to Nikon Store Returns for a Camera I had ordered but was never refunded for it. It's been going on for months now and every time I contact support they say it's been refunded but I've never received the money back at all. It was for Z8 Camera and it's a $4,000 USD order. I think I've contacted via phone support at least 50 times by now and I get the same run around, I'm reaching out to Better Business Bureau because I'm in dire need of help to solve this.

  Business Response

  Date: 03/24/2025

  Good Afternoon,

  A member of our customer support team has been in contact with the customer and provided information regarding the refund that was sent to his bank on December 18, 2024.Thank you for bringing the customer's concern to our attention.
  

  Regards,

  
  Nikon Customer Support

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a camera from the ***************************** website on 12/12/2024. I made the purchase because of an advertised offer of a free grip accessory of a $99.95 value. I was planning to purchase the grip anyway so it really did save me $99.95. This was the only reason I chose to purchase from ***************************** over B&H Photo, which is where I was originally planning to make the purchase. After I made the purchase, the grip accessory immediately had a status of "backordered". Today (02/21/2025) they sent an email saying my grip accessory order had been cancelled. I contacted customer support and asked whether the accessory would be sent or if I would be getting a $99.95 credit. They said I would receive neither because it was a free item, so it was just cancelled. This grip was something that I considered a necessary accessory. I was already planning on purchasing a grip and had items in my cart on the B&H Photo website when I saw the advertised deal from Nikon. B&H had a lower price on the camera than Nikon, but Nikon had the lower total price when also considering the grip accessory. So, I was swayed by the advertising for the free accessory offer made my purchase through *****************************. Now I have the camera for a higher price, but no grip accessory, and I will have to end up buying my own from B&H anyway.

  Business Response

  Date: 02/24/2025

  Good Morning,
  Please be advised that we have been in contact with this customer directly. Thank you for bringing the customer's concern to our attention.
  

  Regards,

  
  Nikon Customer Support

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal and urgent complaint against Nikon over a critical defect in their flagship Z9 camera and the companys unwillingness to provide an adequate remedy.Nature of the Complaint As a professional photographer for over ************************************ Nikons products, only to find the Z9 plagued by persistent black banding under LED and incandescent lighting. This defect severely compromises image quality in fast-changing theater settingsprecisely where the Z9 is marketed as excelling.Attempts to Resolve Despite my repeated efforts to seek a solution, Nikon has offered only the High Frequency Flicker Reduction feature, which fails to address real-world conditions where lighting changes are rapid and unpredictable. Their refusal to offer any meaningful remedy or compensation is unacceptable given the cameras significant cost and stated professional purpose.Damage and Demands The black banding issue has damaged my professional reputation, resulted in lost work opportunities, and undermined the considerable resources I have invested in Nikon. Therefore, I urgently request:A Permanent Technical Solution that effectively eliminates the black banding problem for high-frequency lighting scenarios.Fair Compensation for the financial harm and reputational losses I have incurred due to Nikons product shortcomings and inadequate responses.Thank you for your attention to this serious matter. I trust the BBBs involvement will motivate Nikon to take immediate, corrective action. Please feel free to contact me if additional information is needed.Sincerely,

  Business Response

  Date: 03/05/2025

  Good Afternoon,

  A member of the Nikon technical support team has been in contact with the customer and provided information regarding the functions of the Nikon Z8 and possible solutions to his issue.

  Thank you for bringing the customer's concern to our attention.

  Regards,

  
  Nikon Customer Support

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  At no point has Nikon resolved my issue, offered a meaningful solution, or engaged in good-faith communication to address my concerns. Their claim of resolution is a blatant attempt to close the case without accountability.

  Ongoing Product Defect & Nikons Negligence

  1. Unresolved Black Banding Issue
     • The Nikon Z9 exhibits severe black banding in LED and incandescent lighting conditions, rendering it unreliable for professional use in dynamic environments such as theater and live performances.
     • Despite my numerous attempts to seek a resolution, Nikon has failed to provide a legitimate fix or offer any form of compensation.
  2. Failure to Take Responsibility
     • Instead of acknowledging the issue, Nikon has engaged in gaslighting and deflection, suggesting that this is a matter of user preference rather than a fundamental product flaw.
     • This approach is deceptive, unethical, and unbecoming of a company that markets itself as a leader in professional imaging solutions.
  4. Nikons customer service, particularly through Associate General Manager ***** *******, has been dismissive, condescending, and entirely unhelpful.
  5. Their refusal to engage in constructive dialogue shows a systematic failure in customer support and corporate accountability.
  6. Misuse of Consumer Trust
     • I have been a loyal Nikon customer for over 20 years, investing tens of thousands of dollars in their equipment. Nikons refusal to acknowledge a legitimate product defect and its false report to the BBB demonstrate a shocking disregard for its long-standing customers.

  If Nikon continues to evade responsibility, I will escalate this matter to state and federal consumer protection agencies, industry watchdogs, and media outlets to ensure their deceptive business practices are publicly exposed.

  
  
  ** ***
  
  
  
  
   
  

  Business Response

  Date: 03/21/2025

  Good Afternoon,

  It is unfortunate that this customer is not satisfied, as our technical support team had been in contact with the customer and provided information regarding the functions of the Nikon Z8 and possible solutions. Thank you for bringing this to our attention.

  Regards,
  Nikon Customer Support

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12, 2025, I placed an order on the Nikon USA official website. Later that day, due to unexpected financial issues, I decided to cancel the order. However, the Nikon USA website does not provide a direct option to cancel orders through the order status page. Instead, their policy requires contacting customer service to request a cancellation. Unfortunately, customer service was unavailable on weekends, making it impossible for me to cancel the order on the same day.I contacted Nikon USA customer service on Monday, January 13, 2025, requesting cancellation. However, I was informed that the cancellation window is limited to 30 minutes after placing the ordera timeframe that was impractical given the unavailability of customer support. As a result, the order was shipped to me against my wishes.When the package arrived, it was severely damaged. Given that the contents included a camera and lens, I refused the package. I contacted Nikon USA again on January 16, 2025, to explain my financial situation, the unfair cancellation window, and the damaged shipment. Despite this, Nikon USA informed me that it would take one to two months to investigate the matter, which is an unreasonably long time given the circumstances.Issues Raised:Unfair Cancellation Policy: The cancellation window of 30 minutes, coupled with the unavailability of customer service on weekends, effectively prevented me from canceling the order in a timely manner.Damaged Shipment: The package arrived in severely damaged condition, making it unusable and forcing me to refuse it.Requested Resolution:I am requesting the following:A full and immediate refund for the returned order.A review and revision of Nikon USAs cancellation policy to allow customers more flexibility and fair options, especially when customer service is unavailable.Prompt communication regarding the status of this matter and confirmation of the refund timeline.

  Business Response

  Date: 01/28/2025

  Good Morning,

  Thank you for bringing this customers concern to our attention. We have been working diligently with ***, however, they are still working on the investigation.
  We will continue our efforts to assist our customer and provide an update once *** has provided a final decision.
  

  Regards,
  Nikon Support

  Customer Answer

  Date: 01/30/2025

  Dear Nikon ***,

  
  Thank you for your response. However, your reliance on the ongoing *** investigation to resolve this issue is unacceptable. The root cause of this entire problem was Nikon USAs unreasonable and restrictive cancellation policy, which made it impossible for me to cancel my order on January 12, 2025.
  Your 30-minute cancellation window, coupled with the complete unavailability of customer service over weekends, left me without any realistic way to cancel my order. This failure directly led to the forced shipment of an unwanted package that arrived severely damaged. Had Nikon USA provided a functional and fair cancellation process, this situation could have been avoided entirely.
  Given the financial urgency of my situation and the clear fault on Nikon USAs part in failing to accommodate a proper cancellation, I demand the following:

   

  1.Immediate processing of a full refund for my order without further delays.

  2.Written confirmation of the refund timeline and next steps.

  3.A formal review of Nikon USAs order cancellation policies to ensure customers can cancel orders even when customer service is unavailable.

   

  I cannot wait for a prolonged *** investigation while facing financial hardship. I urge you to treat this matter with the urgency and fairness it demands.

  Sincerely,

  ********* ***

  
   

  
  

  Business Response

  Date: 02/18/2025

  Good Afternoon,

  After reviewing this customer's internal case, it has been found that the customer contacted his bank for assistance. At this time, Nikon considers this matter resolved.

  Regards,
  Nikon Customer Support

  Customer Answer

  Date: 02/19/2025

  Subject: Rejection of Nikon's Resolution Further Investigation Needed

  
  I appreciate Nikon's response regarding my complaint. However, I reject their resolution. While I understand that a dispute was opened with my bank, this does not absolve Nikon of their responsibility to investigate the incident properly.
  The issue remains unresolved because my purchase was damaged and returned to the original shipping address. Nikon, as the seller, should continue investigating this matter to determine why this happened and provide a fair resolution. Simply closing the case due to a bank dispute does not address the underlying issue.
  I request that Nikon reopen the investigation, clarify what steps they have taken to look into this matter, and provide a resolution that ensures accountability. I look forward to a more thorough response.

  Sincerely,
  
  ********* ***
  
  
  
  
   
  

• Initial Complaint

  Date:09/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal Nikon customer for 40 years and am a professional photographer. I had a big trip coming up and sent my camera and lens in for routine maintenance ( repairs must be done by Nikon centrally ). The lens was diagnosed with problems and they charged me around $400 for the repair. The lens had no issues when I sent it and I have a ton of professional photos taken prior to sending it. As soon as I received it back I left for a trip to ************* and several other countries. Months later as I was writing a magazine article I noted the photos were all distorted. The lens was not functioning and was broken. I contacted them saying I have clear documented evidence of photos prior to repair and right after. They covered the shipping cost back to Nikon. They apologize for not catching that the lens was not working. I then received a $300 for repair a lens they broke. They have been obstinate and rude in our interactions. The manager I was speaking with refused to escalate this as he said they are too busy and no one is higher which does not seem true as he was the first ****** I spoke with. They now hold my lens hostage. I already had paid around $400 to repair a lens that wasn't broken to be asked to pay $300 more to fix something they broke. I would understand if I had no evidence, but I have extensive evidence.

  Business Response

  Date: 10/07/2024

  Good Afternoon,
  Thank you for bringing the customer's concern to our attention. Please be advised we have been in contact with the customer and she seems to be satisfied. Thank you for the update.
  Regards,
  Nikon Customer Support

  Customer Answer

  Date: 10/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In april 2024, I sent my Nikon p900 to be repaired so i could use it on an upcoming month long trip to ********. I paid ****** and received it back showing it was repaired. i took in on vacation it still does not focus all the time. It is hit or miss if it will focus and if you zoom all the way out the lens will not return without turning off the camera. I contacted Nikon to see if I could send back so they could repair it correctly. I was advised it is a 90 day warranty which is not stated anywhere on the paper work I received back and I can pay again. I am not wanting to pay again for something that I just paid to have fixed and was not. Not sure how much faith I have in their repair shop at this point. I am requesting either a) fix my camera for free or b) return my ******.

  Business Response

  Date: 09/13/2024

  Good Afternoon,

  
  Please be advised that we have been in contact with the customer and are continuing our efforts to resolve the issue. Thank you for bringing the customer's concern to our attention.

  Regards,

  
  Nikon Customer Support

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   I am very disappointed in their attempts to help.  I was told to make sure the battery was charged all the way and to set all settings back to factory default and send some pictures which I did.  But the response now is I have one of the settings wrong.  Well if it wont focus well on that setting why is it apparently Nikons default.

   

  ***** *****
  
  
  
  
   
  

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have always used my camera in auto mode (for almost 10 years)  but since it wont focus well in auto they want me to learn to use it differently.  i have downloaded a 900 page user manual and will try to learn my camera not in auto mode.  But since it wont work like it always did, at this point my only satisfactory resolution is if they will refund the money I paid to get it to work in auto.

  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 09/25/2024

  Good Morning,

  The customer was contacted, and we reviewed the different modes for auto focus modes with her. Her camera did have damage to the lens unit, and we replaced 2 parts associated with focus issue. We will continue to work with her to resolve this. 

  Regards,

  Nikon Customer Support

• Initial Complaint

  Date:08/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 6.4K to Nikon for a few items which were never delivered to me as they got damaged while in transit and had *** return the package to them. Its 3 months since this happened and they havent refunded me my money back. Every time I call the Nikon customer service, I get the same reply. My case has been escalated and they are waiting for an update. This has been going for 2 months now.

  Business Response

  Date: 08/27/2024

  Good Morning,

  
  Thank you for bringing this customers concern to our attention. We have been working diligently with *** as they stated that they picked up the package and returned it to our warehouse. However, we are still researching this with *** as Nikon has not received it. We will continue our efforts to assist our customer and work directly with them if *** cannot resolve this soon.
  

  Regards,
  Nikon Support

  Customer Answer

  Date: 08/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  ******* ****
  
  
  
   
  

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  This is resolved
  
  Sincerely,
  
  ******* ****
  
  
   
  

  
  

• Initial Complaint

  Date:08/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Nikon's website for $4,691.45 which is a huge amount for me and I never got the order because it was damaged in transit and then returned by *** to Nikon. The tracking number for this delivery is ******************* Even on the official *** website, it says that the order was returned to the sender (Nikon) after it was reported that the delivery is damaged. I have emailed Nikon countless times and tried to contact them via Livechat but both seem to not work for some reason as I never got a response. I have been waiting for such a long time and nothing has happened and I am losing almost $5K because they did a poor job.

  Business Response

  Date: 08/27/2024

  Good Morning,

  
  Thank you for bringing this customers concern to our attention. We have been working diligently with *** as they stated that they picked up the package and returned it to our warehouse. However, we are still researching this with *** as Nikon has not received it. We will continue our efforts to assist our customer and work directly with them if *** cannot resolve this soon.
  

  Regards,
  Nikon Support

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two EN-EL15 C camera batteries from Nikon USA on 06-27-24 ($154.98 total) and they shipped on 06-28-24. *** tracking shows the package was supposed to arrive on 07-02-24 but did not. The package has not left or been received by any *** facility since 06-30-24 and *** tells me it is lost. *** tells me to contact the sender (Nikon ***) for them to file a claim. Ive contacted Nikon *** at least four time over two days. Nikon USA keeps telling me something different each time and finally told me I had to contact *** to file a claim. *** (who I have spoken with several times also) keeps telling me I have to file the claim through the sender (Nikon ***). Nikon refuses to do this and keeps giving me the runaround. Nikon *** is the one who shipped my purchased items via *** but will not investigate or file a claim as they should. My order number was ***********. Nikon USA sold me the items but does not care that I have not received my purchase from them. I am very upset and have lost patience with Nikon ***. They should have tried to resolve this issue with their customer. I am not just letting $154.98 be thrown away by me. They received my money and I want my product. This was not my only purchase ever with Nikon *** but is the only time Ive had an issue of any kind with them. Unfortunately, my first issue with them coincides with their total lack of customer support. Now I have had to file a dispute with my credit card company with them.

  Business Response

  Date: 07/08/2024

  Good Afternoon,

  Please be advised that the customers batteries are being delivered today to the customer.  A member of our Customer Support team will be emailing him with the tracking status.  Due to the July 4th Holiday, there was a delay in the shipment. We appreciate you bringing this to our attention.
  

  Regards,

  
  Nikon Customer Support

  Customer Answer

  Date: 07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************