ComplaintsforImperial Paving & Construction

• Initial Complaint

  09/16/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Owner of Imperial Paving & General Construction - Allen L*** and Estimator/Grandson - Matt L***. Estimate completed by Matt L*** on 3/7/2022 to resurface my driveway and basketball court in my back yard. Matt requested half the money up front and the rest to be paid at the completion of the job. We paid $1,475 dollars in a check# **** on 3/7/22 to Imperial Construction, Matt L*** deposited our check (#****) on 3/8/22 at his financial institution - ******* ****** *****. The check/money cleared our account at **** ****** ***** on 3/9/22. Matt agreed to contact us at a later date with a date to complete driveway. Several months passed and my wife & I did not hear back from Matt. We called & texted Matt and Allen regarding status of our agreement. Matt texted us to let us know he would be coming to do the job 6/28/22. He did not show up that day and did not call or respond to my text(s). His excuse for for not returning our calls/texts was that he was in an accident. He texted us back (about a week later) to inform us that the cost to complete the driveway was going up by 30%, due to an increase in materials (asphalt) or we could obtain a refund per Matt L***. I responded that I would discuss with my wife and get back to him. I texted Matt a day or two later that we would accept the refund he offered. Matt said in a text he would stop by and drop off our money. Matt did not drop off our refund as promised. Matt informed me on 7/15/22 that he was out of town and that Derek (employee) would be back Sunday 7/17/22 and Matt stated, "I'll just bring cash next week, he been busy". No refund was dropped off or delivered by mail to our home. In between we made numerous texts & calls to Matt L*** and the owner Allen L*** re: promised refund. Sunday 7/24/22, text received from Matt, "I'll be there this week". Friday 7/29/22, I (***** *****) texted Matt "let me know when you will stopping by"? No response. Sunday 7/31/22, I stated "Could yo

  Customer response

  10/06/2022

  Request refund of $1,475 deposit for services not rendered.  I attached photos to my original email with name and number of the business and owners name as well.

  Business response

  10/11/2022

  BBB spoke to ***** on behalf of *******: I am willing to refund the customer. It would be half beginning next week and the other half in 2 weeks. If the customer is agreeable to this I will take care of. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩