ComplaintsforCandy Cars Inc

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I only had about 3 weeks from the first car from candy cars(CC) when it ended up stalling out and losing power steering while driving 60MPH on a road w/ blind spots and was almostrear ended. I asked CC about lemon law and they said they will make it right, no repairs attempted. Little did I know my credit was run for a new bank loan & car instead. I ended up with a 4yr old car from CC and before I even drove it home the check engine light was on and driving features were unavailable. Asked about buyer's remorse & was told this was not a real thing. I brought it back to them to only be told it’d cost upwards of 800$ to fix what was wrong through my warranty. They didn’t have the parts then, so I took it home. I ended up taking it to ******* instead as the car was further deteriorating & no longer drivable. Come to find out from ******* my deductible is only 100$ so I’m glad I didn’t trust Candy Cars. To top it off, CC noted the issue in the repair history prior to my purchase date after requesting repair history recently. 2yrs later I’m still trying to fix the same issue they never told me about & have not been able to drive my car since March of 2023. 4k+ in repairs and the car still isn’t running but further deteriorating. ******* has been unable to fix the problem after 4-5 repair attempts with the newest issue being a dead battery, stalling out & check engine light. I was told the part that needed replacing was taped together and melting off from ******* initially who is also an authorized mechanic for my make/model. I have spoken with CCmanager who attempted to auction it but no offers sufficed for the remaining loan. I don’t have mounds of money to replace it as I’m also finishing college & pay all my own bills. I have not heard anything further from CC after it was discussed that he would reach out to someone in Clinton to attempt more repairs. I have suggested towing it to Candy Cars through *** but CC said no. Lemon law was denied. Any advice is appreciated

  

  Business response

  02/22/2024

  BBB spoke to the business and the following was relayed:She has had this car for over 2 years.  Regardless, we just finished installing a brand new $9,500 engine for her- at NO cost to her.  She is currently in, and has always been in, one of OUR loaner vehicles.  My service manager, Shane, has reached out to her about 9 times in the last couple days.  She does not answer or call back.  Her vehicle has a brand new engine, $9,500 job at no cost to her.  Her vehicle, that she has had for over 2 years, is ready for pick up.  Please have her return our calls and/or come in to return our loaner car and pick up her vehicle.  Thank you.  

  Customer response

  02/23/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Please do not lie as it's not been at no cost to me. The car has not been drivable for the last year of those 2 years and for the frist 6 month of my owning it visited your shop repeatedly with the excuse that you did not have the parts to repair what was going on because they were on back order. Also the business does not leave messages and is fully aware I work 11 hour night shifts and am not reachable mid afternoon. **** has had nationwide outages which I explained via email as it was the only way to get communication to them.  I will come pick up the vehicle but what happens when this does not fix the vehicle as this would be the 6th repair attempt for the same issue. I also have concerns about how there has been 9500 in repairs when the car is only worth 8k at most. Does this increase the value of the car?  Regards, ****** *****

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They had my car for2 week an they had the part 3 day an they keep telling tomorrow an tomorrow an still didn’t get done yet

  

  Business response

  05/05/2023

  BBB spoke with the business and the following was relayed: He has his car back.  He got it back same day complaint was filed.  I also reimbursed him $400 to cover his rental.  And I gave him my personal number to call if anything comes up moving forward.  This is all resolved and taken care of 

• Initial Complaint

  09/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a 2019 *** ********* I advised them when I picked it up the tires were not good and I was shocked they passed inspection. He said he would have it looked at when I brought it back in. He again told me they were fine. I'm only 2 months into having my vehicle and there is hardly any tread. I have emailed him with no response.

  

  Business response

  09/28/2022

  I had the pleasure of speaking with ********* and acknowledged with her our oversight. I also reviewed with her her vehicles service records and identified that they were not to our standards and we have opted to replace all of her tires at no cost to her. She will be contacted by our service manager, Courtney B , to schedule for next week installation. Thank yo, Jimmy F , GM

  Customer response

  09/29/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  This complaint has been resolved. 
  
    
  
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩