Complaints

• Initial Complaint

  01/08/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I inquired about a vehicle, at Candy cars. I was told I was 10000% approved for a vehicle. As I filled out their application. Well I offered a 15000 dollar trade in for a new ram. I was all approved. Then they made me sit 2 hours for this truck. Add it to my insurance. And they leave me at a table alone while Anthony l**** was walking back and fourth to talk with his manager for 2 hours. They then asked me if I had money down. And I said yes the trade in. They said a trade in is different from cash down. Remember this is after the truck is added to my insurance. They then steal my vehicle title. Lock it upstairs without my permission. Then proceed to tell me that I need cash down on top of a 15000 dollar trade in. After two hours of sitting. Well then they said I can get you approved with no money down for a truck that was beat to heck and ruined . And they said for money down you can have this truck. Well I got up and started defending myself from this game they played with me. Then I got threatened by Anthony l**** for speaking up and saying what their doing is wrong. And then I left and I then received threatening messages from Anthony l**** and made fun of because I was sexually abused as a kid. And said he would kill me if he hadn't changed his life and found God. All because they dicked me around having me add trucks I'm not approved for and lying to me and stealing my car title. Why take my car title if you know I'm not approved. It happens ! Just say I'm not. But this company then proceeds to keep trying to get me approved for a loan. Even a month later I have received 23 bank letters saying the same thing from candy cars. They retaliated against me and ruined my credit even more because I stuck up for myself. I was threatened, had my stuff stolen from me. My insurance went up 20 dollars a month from them telling me to add vehicles and take them off. 2 trucks they did this to me. If I wasn't approved fine. But to try and ruin my life and threaten me is **

  

  Business response

  01/10/2025

  Thank you for bringing this matter to our attention. We would like to provide clarification regarding Mr. *******'s visit to our dealership in November 2024 and address the concerns raised in his complaint. Mr. ******* approached our dealership with the intention of purchasing a vehicle and trading in his current vehicle. During the process, we explained the financing requirements, including the need for a cash down payment, in addition to the trade-in value. It is important to note that this requirement is set by the financial institution providing the loan and is not determined by our dealership. As part of the financing process, Mr. ******* completed and signed a credit application, which authorized us to review his credit profile and submit it to financial institutions to secure the best available terms and rates on his behalf. This step is standard practice in the vehicle financing process and was conducted with his explicit consent.We strive to ensure that every customer fully understands the financing terms and conditions and are committed to addressing any concerns that may arise. If there are any specific aspects of the process Mr. ******* would like further clarification on, we are more than willing to assist. Thank you for the opportunity to respond to this matter. Sincerely, Lou Z******** GSM Candy Cars 

  Customer response

  01/10/2025

  Well . It's funny you can speak so nice . But I have texts messages and over 15 separate bank letters a month later saying your still trying to process a loan. I walked out in frustration from tactics being used against me. If you told me to put a credit application. I wait a day, and you tell me I'm approved then I walk in and you made me wait 2 hours for a truck you knew I wasn't approved for, from the beginning. You purposely wasted my time. Harassed me (Anthony l****) and threatened to beat me up because you flipped on me multiple times. I even have text messages stating . After I put a credit application in.  That I'm approved. And I even asked them one more time and Anthony l**** . Told me I was approved and to come down. I have it all on recording and text messages. The harassment the making fun of me for being molested as a child and even telling me he was going to beat my *** all because I stood up for myself. Candy cars still has not responded to the harassment and sick emotional trauma they gave me from their sales rep. As I say I have all of the text messages and how he threatened me and our whole conversation in store. That's okay . I will make sure I pursue candy cars 

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went car searching and found one on December 23 2023 on May 1st 2024 I had to get my 2020 ***** **** towed to candy cars here we are about to be june and still don't have my car there not helping with a loaner or rental I had to pay from my pocket I have a job and to bring my won to school and to get grocerys.candy cars is saying there waiting to hear back from the warranty company I called the warranty company and they been in contact with candy cars.thet said everything was cover.whar are my option I was so happy when I got that car to cry every day because I don't have a way to work or to bring my son to kindergarten

  

  Business response

  06/20/2024

  BBB spoke to the senior administrator at the business and the following was relayed:  The car was towed into us without an appointment.  We did a diagnostic test as soon as we could.  The car was overheating, which tells us it could have been the head or the block.  She has a warranty but it was out of the 90 days.  I was trying to help her, so I submitted 2 claims to the warranty company, one under the 90 day warranty and another one under the 6/6 powertrain warranty.  Both claims were denied.  But I personally called the owner of the warranty company and explained her situation and asked him to work with us to help her if we can.  The warranty company reconsidered but told us that we need to do a complete teardown of the engine to get to the bottom of the issue.  Customers have to agree to this teardown.  She accepted and so we did the teardown of her engine.  We then submitted our findings again to both claims and both warranties.  Unfortunately, the warranty company came back and told us that their determination is that the engine was ruined due to whooping- or excessive driving after the car overheated.  I disputed the warranty company's decision over and over again and tried my best to get the work needed covered.  But they would not change their decision.  So again, I personally called the owner of the warranty company and asked for a favor to try and help this customer.  They were eventually sympathetic and after my ask they agreed to split the cost of the new engine with this customer 50/50- they said they'll make a one time exception and that they'd pay for half as a goodwill gesture.  The customer accepted.  The engine was ordered.  And as soon as it arrives, we will begin the labor.  Unfortunately, we are unable to provide a loaner because it has been 5 months and she is out of the warranty that would have covered a loaner for 7 days at $35 a day.  We believe that we have, and are continuing to, do everything we can to try and help her.  Thank you.

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I only had about 3 weeks from the first car from candy cars(CC) when it ended up stalling out and losing power steering while driving 60MPH on a road w/ blind spots and was almostrear ended. I asked CC about lemon law and they said they will make it right, no repairs attempted. Little did I know my credit was run for a new bank loan & car instead. I ended up with a 4yr old car from CC and before I even drove it home the check engine light was on and driving features were unavailable. Asked about buyer's remorse & was told this was not a real thing. I brought it back to them to only be told it’d cost upwards of 800$ to fix what was wrong through my warranty. They didn’t have the parts then, so I took it home. I ended up taking it to ******* instead as the car was further deteriorating & no longer drivable. Come to find out from ******* my deductible is only 100$ so I’m glad I didn’t trust Candy Cars. To top it off, CC noted the issue in the repair history prior to my purchase date after requesting repair history recently. 2yrs later I’m still trying to fix the same issue they never told me about & have not been able to drive my car since March of 2023. 4k+ in repairs and the car still isn’t running but further deteriorating. ******* has been unable to fix the problem after 4-5 repair attempts with the newest issue being a dead battery, stalling out & check engine light. I was told the part that needed replacing was taped together and melting off from ******* initially who is also an authorized mechanic for my make/model. I have spoken with CCmanager who attempted to auction it but no offers sufficed for the remaining loan. I don’t have mounds of money to replace it as I’m also finishing college & pay all my own bills. I have not heard anything further from CC after it was discussed that he would reach out to someone in Clinton to attempt more repairs. I have suggested towing it to Candy Cars through *** but CC said no. Lemon law was denied. Any advice is appreciated

  

  Business response

  02/22/2024

  BBB spoke to the business and the following was relayed:She has had this car for over 2 years.  Regardless, we just finished installing a brand new $9,500 engine for her- at NO cost to her.  She is currently in, and has always been in, one of OUR loaner vehicles.  My service manager, Shane, has reached out to her about 9 times in the last couple days.  She does not answer or call back.  Her vehicle has a brand new engine, $9,500 job at no cost to her.  Her vehicle, that she has had for over 2 years, is ready for pick up.  Please have her return our calls and/or come in to return our loaner car and pick up her vehicle.  Thank you.  

  Customer response

  02/23/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Please do not lie as it's not been at no cost to me. The car has not been drivable for the last year of those 2 years and for the frist 6 month of my owning it visited your shop repeatedly with the excuse that you did not have the parts to repair what was going on because they were on back order. Also the business does not leave messages and is fully aware I work 11 hour night shifts and am not reachable mid afternoon. **** has had nationwide outages which I explained via email as it was the only way to get communication to them.  I will come pick up the vehicle but what happens when this does not fix the vehicle as this would be the 6th repair attempt for the same issue. I also have concerns about how there has been 9500 in repairs when the car is only worth 8k at most. Does this increase the value of the car?  Regards, ****** *****

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They had my car for2 week an they had the part 3 day an they keep telling tomorrow an tomorrow an still didn’t get done yet

  

  Business response

  05/05/2023

  BBB spoke with the business and the following was relayed: He has his car back.  He got it back same day complaint was filed.  I also reimbursed him $400 to cover his rental.  And I gave him my personal number to call if anything comes up moving forward.  This is all resolved and taken care of 

• Initial Complaint

  09/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a 2019 *** ********* I advised them when I picked it up the tires were not good and I was shocked they passed inspection. He said he would have it looked at when I brought it back in. He again told me they were fine. I'm only 2 months into having my vehicle and there is hardly any tread. I have emailed him with no response.

  

  Business response

  09/28/2022

  I had the pleasure of speaking with ********* and acknowledged with her our oversight. I also reviewed with her her vehicles service records and identified that they were not to our standards and we have opted to replace all of her tires at no cost to her. She will be contacted by our service manager, Courtney B , to schedule for next week installation. Thank yo, Jimmy F , GM

  Customer response

  09/29/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  This complaint has been resolved. 
  
    
  
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩