Business ProfileforPM Pediatrics

I took my son to the ************** location in mid December, 2023. I was told that I had to pay $160 for the office visit or give them a credit card to hold. They said that they would refund me the amount that I didn't owe once the insurance paid. So I paid $160. Later, the insurance indicated that I only owed $24, so I called regarding getting a refund in January, ****. They agreed that I was owed a refund and that they would process a refund. I still have not received a refund on my card, after calling 3 more times, including today, February 23, ****. Today, they promised to have someone call me about it on Monday. However, they promised that a manager would call me when I called last week. No one called, and still no refund. It's a shame that Children's ******** is affiliated with an organization like this. I was referred to them from our pediatrician, so I plan to let our pediatrician know these issues as well. If I had seen all of the complaints against them on BBB before we went, I wouldn't have gone here. I give them a 0.