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Business Profile

Pediatrician

PM Pediatrics

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pediatrician.

Complaints

This profile includes complaints for PM Pediatrics's headquarters and its corporate-owned locations. To view all corporate locations, see

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PM Pediatrics has 24 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/29/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PM Pediatrics urgent care Bayside NY keeps sending me invoices for services for my daughter using my husband's and daughter's information and i have never visited that location. So this is fraud, now they have access to my PII and using it to extract money from me. The customer service agent in the billing department refused to provide any assistance. Phone number ************. Something needs to be done about fraudulent practices like that.

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife took my son ******* ****** 05/14/2009 to PM urgent care coral springs on 1/17/2025 because he had a bad cough. Bottom line they took the money and straight up refused to treat my son. My wife asked them to do a Flu test and the doctor didn't want to do it, but did it anyway to appease my wife. He gave nothing for the cough that was so bad you would think my son was about to die the next day. They don't do a rapid test like MD Now and apparently do the slowest test known to man because it came back two days later on Sunday 1/19/2025. At that point the doctor leaves a voicemail saying he has the flu, nothing else to do, he doesn't need any medicine. My wife calls in to try to get something for the cough that is still going on and they tried to tell her she has to come in for another visit and pay again!!! LOL are you kidding me? So you did nothing, refuse to do anything until someone pays again? I took him today 1/23/2024 to another urgent care in ************* and he has cough medicine. More importantly they did a flu test and said when the test comes back probably in 24 hours or less if he needs a different medicine they will call it in. Can you imagine we don't have to pay another fee for them to call another prescription in?

      Customer Answer

      Date: 02/16/2025

      Better Business Bureau:

      At this time, I have not been contacted by PM Pediatrics regarding complaint ID ********.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:09/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 15, 2024 I took my son to ** Pediatric urgent care in *******, **********. His insurance seemed to be out of network for some reason and I had to pay $85 for the visit out of pocket. I was told I would be reimbursed for the visit once I submitted the correct insurance plan. I called his health insurance Monday June 17 so they could rectify the mistake and change his network back to the proper network which they did and even made it retroactive so that my visit on June 15 would be covered and I could be reimbursed. After I resolved the coverage issue I called the ** Pediatric billing department to submit the correct insurance. I was told I needed to wait while they submitted a claim to the insurance. The billing department has continued to submit to the incorrect insurance department 3 times now so my claim continues to be denied and I have been unable to receive my reimbursement from the urgent care. The billing department has been very unhelpful, unprofessional, rude and very unpleasant. It has been so stressful having to take so much of my time calling them over and over again every month without any resolution. They continue to go in circles telling me they cannot make outbound calls nor call my insurance, that all they can do is send it to the processing department which I'm beginning to think does not exist. I have spoken to several representatives, many of them supervisors and they continue to give excuse after excuse. I have even done a conference call myself to get my son's insurance and the urgent care billing department on the line to get it sorted out and even then it was hopeless as they are still not willing to cooperate. I have even emailed the operations manager ******* **** from the tarzana pm pediatric urgent care and he has also been unable to help. The billing department for this company has been a true nightmare and it shouldn't be this difficult to be reimbursed for my payment since the insurance has already said they can pay it.

      Business Response

      Date: 09/27/2024

      Dear *******,  
      We appreciate you taking the time to provide feedback about your experience at ***************** and want to extend our sincerest apologies for your billing experience. A member of our Billing team will be connecting with you directly to discuss your concerns and assist you further. Thank you for reaching out to us. 

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from PM Pediatric from a visit from my child. I paid the bill and when I checked the balance online it showed that I owed nothing. I later received the same bill advising that I owed the same balance which I already paid. I was further advised that if the bill was not paid it would be sent to collections. When I called the billing department I was told that I owed three times what the original bill advised was owed but none of this showed up on my childs chart online. I was also told that I had credits for other children. I have had a credit card on file which was to be paid at the visit. I gave the transaction number to the billing department but they again said I did not pay. The office of PM Pediatric my child visited was at ***********************************************. I called PM Pediatric billing department at 10 AM and was unable to speak to someone till almost 5PM when they called me back. I attempted to resolve this issue with PM ********* but I have not been able to.

      Business Response

      Date: 08/14/2024

      Dear ********,  
      We appreciate you taking the time to provide feedback about your experience at ***************** and would like to offer our sincerest apologies for your experience. A member of our Billing team will be connecting with you directly to discuss your concerns and assist you further. 

      Customer Answer

      Date: 08/17/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       PM Pediatrics did contact me. However there is still something unresolved. I am able to see for two of my children that their balance is $0.00 on their patient portal. I can not see that my oldest *****************************(03/02/2008)  has 0.00 balance on her portal. They told me it is on their end but I would like to see it for myself. Once I see that her balance is 0.00 on her portal I will be satisfied. I do not want them to say in 6 months that we owe money for her like they did with my son. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My children used one of PM Pediatrics' locations several times over the course of several years. In January ******************************************************************************************************************************************* the mail for that amount by April 2024. They never came, so I called again and was told the checks should have been mailed but weren't. They said they'd escalate the issue and mail the checks within a few days. The checks still never came. I tried calling again but now their billing department does not pick up the phone or call back if a message is left, and there is no way to call the front desk of the location anymore either. I have no way to find out whether the checks were mailed or if they ever intend to refund me. They have owed me this money for several years at this point.

      Business Response

      Date: 05/31/2024

      Dear *********,

      We appreciate you taking the time to provide feedback about your experience with PM ************** and would like to offer our sincerest apologies for your experience. A member of our Billing team will be connecting with you directly to discuss your concerns. If you would like to connect with our Patient Experience team, kindly send us a message at ******************************* and a member of the Patient Experience team will reach out to you directly. We are committed to ensuring your concerns are thoroughly addressed. 

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had en emergency visit for a kid who needed stitches/glue on 01/01/2024 where I provided insurance information and a credit card for payment. I didn't receive any statement emails or in the mail and then all the sudden on April 24th, I get a payment failure email notification. I call and sort out on the phone with the rep saying they must have put in the wrong number for the security code or expiration date. Payment goes through and I ask for a receipt, which I am told he cannot provide and then he says I have an additional $5 balance. I ask what it's for and he cannot provide but says I will be mailed a statement. I log onto the portal to see if it's there and the statement has zero information on what this $5 is for. There is no transparency and the staff on the call either don't know how to help or won't help. I need a detailed billing statement and receipt. If this mystery $5 is a penalty after they put my credit card in wrong and sent no statements, it needs to be waived. The doctors are great. The billing department is criminal and out to rip people off with mystery fees.

      Business Response

      Date: 05/17/2024

      Dear **,
      We appreciate you taking the time to provide feedback about your experience at PM ************** and want to extend our sincerest apologies for your experience. Our Patient Experience team would love the opportunity to connect with you about your experience.If you wish to speak with a member of our team, please email us at *******************************.

    • Initial Complaint

      Date:04/16/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by PM ********* via email to notified that they would be charging my credit card $372.40 on 4/20 for 3 previous visits that. There was no dates of when these visits occurred, no way to access a statement or bill to dig in further to understand the charges and see what was done. I have only had one visit in 2024 and I do not know when the other visits happened.When I called to inquire and said they do not have authorization to just charge my card as I do not know when the visits were, what was previously paid, what was covered by insurance etc. They told me by removing my card they would take me to collections. How can I pay for services that I don't know were mine, never received a receipt of statement for and then be threatened with being put into collections by wanting to do my due diligence.

      Business Response

      Date: 04/16/2024

      Dear ********,  
      We appreciate you taking the time to provide feedback about your experience at PM Pediatrics and would like to offer our sincerest apologies for your experience. A member of our Billing team will be connecting with you directly to discuss your concerns and assist you further.

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am constantly told by PM Pediatric that they must have a card on file in order to be seen. However my credit card was charged 3 times in March for $30 3 times - total $90. Now my card was charged again for another $30 and $5. They dont send any bills explaining what the charges are for so there is no transparency. Also this happened a few years ago when I was accidentally changed $25 twice for the same visit. They acknowledged it was an error by I never got a refund. I was told it would go towards a future visit when I called a second time. I believe PM pediatric needs to send bills regarding services rendered to explain what the charges are for and to stop requiring mandating having a charge card on file and take payment without any notification.

      Business Response

      Date: 04/05/2024

      Dear *****,  
      We appreciate you taking the time to provide feedback about your experience at PM Pediatrics and would like to offer our sincerest apologies for your experience. A member of our Billing team will be connecting with you directly to discuss your concerns. If you would like to speak with a member of our Patient Experience team, please feel free to reach out to us at ******************************** We wish you and your family well. 

    • Initial Complaint

      Date:02/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son was seen at the Selden PM pediatrics. I received a bill in the mail for the co payment, so I went onto the website to pay. When I paid, they took the $50 out, however, they took ANOTHER $50 (unauthorized ) out for PM PEDs *******, which we have been to. I called the following day, and they acknowledged the issue, however, now it was been almost a month and I still dont have the money back.

      Business Response

      Date: 02/14/2024

      Dear ******  
      We appreciate you taking the time to provide feedback about your experience at PM Pediatrics and would like to offer our sincerest apologies for your experience. A member of our Patient Experience and/or Billing team will be connecting with you directly to discuss your concerns.

    • Initial Complaint

      Date:12/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/26/2022 I visited PM Pediatrics in Springfield for a COVID test after testing positive at home and showing symptoms. I have visited this location before with my child and had no issues. They always collect co-payment up front. I do not specifically recall if a copay was collected on this visit, however, now a year and a half later (12/2023), I receive a bill from this provider which shows a copay due. Upon reviewing my insurance information, I see that the original claim was made by the provider, approved, and paid by my insurance on 7/29/2022, more than 16 months before I received this follow-up bill. Given the normal procedure in my previous experience with them of paying up front, plus the egregious length of time between the file claim and receiving this bill, I attempted to contact and determine if this was legit or an error. **************** is non-existent. ********* wait times and forced to receive a call back that came, but immediately hung up on me. A voicemail I received with an extension that does not exist when you call the provided number. Getting a human being on the other end to answer a basic question seems impossible. All I want is to understand if this is a legit bill and determine why it took so long to receive. Because of the lateness of this bill, I can't even apply flexible spending money set aside for these types of bills to this one. Errors happen, but when they cost a customer, a bit of basic customer service would go a long way.

      Business Response

      Date: 12/21/2023

      Dear ******,  
      We appreciate you taking the time to provide feedback about your experience at PM Pediatrics and would like to offer our sincerest apologies for your experience. A member of our Billing team will be connecting with you directly to discuss your concerns. If you wish to speak with a member of our Patient Experience team, please email us at ********************************

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