Customer ReviewsforPM Pediatrics

I called on Monday 10/9/2023 to discuss the bill I received via email. I let the lady on the phone know that my son had been enrolled in my husband insurance. My son being born 7/20/2023 that of it didn't go through that it was still pending. But that per insurance they would back date all bills to his birth. They said they would not take any money out and would resubmit. Why it is tonight 10/11/2023 I look at my account and they took the money out. This is ridiculous I will not be going here again.

We appreciate you taking the time to provide feedback about your experience at PM Pediatrics and would like to offer our sincerest apologies for your experience. A member of our Patient Experience and/or Billing team will be connecting with you directly to discuss your concerns.

Pm pediatrics did resolve the issue but I will not be returning as a customer unless there is a emergency where the pediatrician isn't open.

Brought my 8month old daughter back in to PM pediatrics for a double ear infection. First found amoxicillin, did not work. They recommended augmentin. My daughter can not have augmentin, she has had a reaction before, all of my kids have. I am not sure why, since they can tolerate amoxicillin. We told her she cant have it and refused to pivot to another antibiotic and left us with nothing. She was rude, unprofessional and continuously downplaying my daughters previous reaction and telling me that my concerns were meritless and that I should give her this medication even though I know the outcome and that probiotics will solve the issue. I guess I should take the word of a doctor who doesnt know my daughter from a hole in the wall over my own experience and medical history of my daughter. It was unacceptable unprofessional and wildly concerning.

We appreciate you taking the time to provide feedback about your experience at PM ************** and want to extend our sincerest apologies for your experience. Our Patient Experience team would love the opportunity to connect with you about your experience. If you wish to speak with a member of our team, please email us at ********************************

My daughter has been a patient of PM Pediatrics in ******* for over 6 years. We were familiar with staff and services, and we recommended the facilities to more than 10 families in our Riverdale neighborhood. However, once Covid hit, it immediately caused a fast drop in customer service, reliability and patient care. My son was born during the start of Covid and my husband and I have had to take him to PM Pediatrics a handful of times for fevers and related symptoms. Unfortunately, during most of those visits we were seen by the same Nurse Practitioner. She has excellent bed side manner however, she's completely incompetent in every sense. She refused to test our son for Covid because she had a "feeling" or "hunch" that it's not that. She thought he had allergies and recommended we get a medication for him. At the pharmacy, the pharmacists looked at us like we were crazy. It turns out that there is no such medicine for babies. I also took my daughter for testing because someone in her school tested positive and the same Nurse Practitioner questioned and asked us details of the positive case, as though she did not want to test my daughter. We're beginning to wonder if she pays for the tests out of her own paycheck since she refuses to do them. The irony is that they're not even physically done by her, all she does is sign off on paperwork and the nurse does the swabs. The nurse indicated that my daughter should have a RAPID and ************************************************** the house so it's better to conducts both tests. However, the Nurse Practitioner didn't see it in this logical manner and preferred the extended test only. As we now wait for the results for over a day, with our small child at home and the long weekend plans that have gone to waste due to incompetence, we decided to call to get an update. To our surprise, we got even more incompetence and rude behavior over the phone. The receptionist claimed that PM Pediatrics prefers not to do rapid tests although it's promoted and advertised everywhere. I asked for the corporate phone number and she insisted I speak to the head doctor working today so that he can explain the policy as well. I said I did not see the need to hear the same thing and asked for the corporate number. Of course, to no surprise, a ************ came on the phone in a ***** manner. I said I'm waiting for the corporate number and he said "Well they're not open on Sundays". That was his version of a customer service "friendly" response. I have never seen a drop in service so fast like in PM Pediatrics *******. It's unsettling and should be addressed.

We appreciate you taking the time to provide feedback about your experience at PM Pediatrics and sincerest apologies for your experience. My name is Caillie and I work with our ***************************** at PM Pediatrics and would love an opportunity to connect with you about your experience. If you would like to speak, please email me at ***************************** and I will connect directly with you at your convenience!