ComplaintsforEgyptair

• Initial Complaint

  05/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I booked a ticket from Egyptair and I cannot find it later. So I called the customer service *************. The call at 20:23 GMT made me uncomfortable. He asked me for 4 or 5 times about my last name. I know my asian name can be different from others. But he KEPT asking me "your last name is just 2 letters?". And finally he hung up on me. I don't know why an asian name can puzzle him. And I tried my best to ask his questions as calm as possible, but I was very angry.After that I called twice more and the other two people who received me were quite nice... I being just an international student does not mean my culture background not important. It was my first time being discriminated in **.

  Customer response

  06/15/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Egyptair regarding complaint ID ********.
  
  Sincerely,
  
  *** **
  

• Initial Complaint

  02/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had booked a ticket for October 20th 2023 and I went in person in an office in **********, Egypt to postpone my ticket to November 20th I was given my new ticket and a residual refund for the difference of the ticket price, I even have the screenshots of the day I was submitted the request per the agents guidance. Upon arrival at the airport on November 20th I was informed my ticket was refunded and I was forced to buy a new ticket at the airport, after I disputed the transaction in the middle of the dispute I received ****** of the money, a partial refund. I informed my bank that I received the refund and I was only requesting the remaining $111 dollars. The dispute was closed out in favor of Egypt air even though they refunded me $460. Egypt air stated that I entered the office on September 27th and requested a refund. Which is not true! Why would I go to the airport on November 20th if I had a canceled flight??? Why would I make the trip if my ticket is cancelled?

  Business response

  02/27/2024

  Dear ***,

   

  Please provide both ticket numbers beginning with *** followed by 10 digits for the problem

  which incurred. We are unable to read the documents you provided.

  Thank you.
  

  Customer response

  04/25/2024

  *** ********** Was the ticket number that was moved to November 20 

   

  *** ********** was the original ticket on October 14

  Business response

  05/03/2024

  Please supply your old and new ticket numbers beginning with *** followed by 10 digits

  to investigate the matter.

  Thank you.

  Customer response

  05/31/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Egyptair regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On August 1st, I flew on EgyptAir from ************** to *******. My flight number was ***** during the process EgyptAir lost one of my luggage. I am still waiting to be compensated for my lost luggage. I was contacted by EgyptAir on September 24th, 2023. EgyptAir assigned me a claim number #****/2023, and stated their insurance company will investigate and settle my claim in 14 days. This was six months ago and I still haven't been compensated for my loss.

  Customer response

  02/19/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Egyptair regarding complaint ID ********. In addition, my complaint has not been resolved. Thanks!
  
  Sincerely,
  
  ****** *******
  

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I flew EGYPTAIR to ***** ******* on the 12 December,2023 from **************************** to ********************************************************************* in ***** *******. no issue. On our return flight from ***** ******* to **************************** (***), the story changed. I was told, i can only go in with a hand luggage and one personal item (a size of purse at most).I was referred to the station manager who was on duty.** **** ***** (Egyptair #****) who I had never met then, was rude and told me they must have made a mistake allowing me to board the airline out of DC with hand **************** bag. He told me he counted my laptop bag as another bag I have to pay for. I went ahead and paid $200 as excess luggage without further protest. I have the receipt with me as an evidence I went back to ** **** ***** , asked him, if I would on his permission record what he told me earlier so that I can produce that as a verbal evidence when making a claim. ** **** ***** stood up, yelled at me and said he did not permit my recording. He went to the security officer at the airport and claimed I was threatening him and wanted me removed. I did not approach him in a threatening manner, no raised voice, all I wanted was clarification.He even threatened that he would deny me boarding. ** **** ***** even threatened an immigration officer *************************************** at the terminal who intervened on my behalf. She intervened to resolve the issue but immediately ***** saw she is with immigration, he told her she will report her to her boss. And immediately picked up the phone calling someone. I was later told ** **** ***** took a picture of my family as they were at the **************** without our permission. The inconsistency in the policy is a bad business practice and an exploitation by EGYPTAIR . They know they cant do this in the U.S., but decided to do it to ** citizens elsewhere. ** **** ***** could have handled this differently on behalf of EGYPTAIR.

• Initial Complaint

  12/13/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My luggage was damaged by Egyptair, which agreed upon refunding me 200 USD for it. However, it has been almost 3 months of the incident and the money has not been deposited, and the emails are all silenced.I demand a prompt deposit of my money. The chain of messaged can be seen in the file attached.

  Customer response

  01/08/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Egyptair regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  11/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Egyptair Baggage Delay (LHRMS20209) and Baggage Damage (LHRMS20591) April 28, 2023 Violation of Montreal Convention/International Law Article 19 (Delay) and Article 17 (Damage)Airlines who are part of the Montreal Convention, which Egyptair is, are required by law to compensate for delayed and damaged baggage.Lost Baggage for 19 days ..filed not 1 but 2 claims with Egyptair and submitted expenses 3 times for purchase of clothing, etc. due to no luggage while traveling.Damaged Baggage claim filed with proof and baggage replacement information. Was communicating with Egyptair customer service by email and they kept asking for multiple resubmissions to which I complied. After these stall tactics failed, they refused to reply to any of my emails. Last correspondence from Egyptair was August 15, 2023, despite my repeated attempts to request follow up from them.Damages due to delay and damaged baggage: $2770.17 Damages for punitive damages, breach of contract and failure to return baggage: $5080.27 as Egyptair never communicated correctly or timely regrading my baggage return and I only regained my baggage due to excessive personal time and the help of United Airlines, Swissport Baggage and ************************************* Customer Service.Total Damages: $7,850.44 Thank you for your attention and support with this matter.

  Customer response

  12/02/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Egyptair regarding complaint ID ********.

  Thank you BBB for your follow up.  I appreciate you efforts!
  
  Sincerely,
  
  *******************

  
  

• Initial Complaint

  11/01/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I booked a flight ticket for my wife with Egyptair on September 17 2023 the ticket number was *************. she took the flight from ***************** with her green card extension of 4 years that allowed her to board with Egyptair in **** and to have all her boarding pass given to her prior. when she arrived in Egypt, they denied her to get to the flight and took back her boarding pass. they told her, they don't approve her green card extension which is ridicule. why they let her boarding in the flight in **** and denied her in Egypt. she is a regular traveler. with the same green card extension she took air France to get back to United States. in Egypt they let her in airport for 3 days before they put in other fly back to **** and charged her $500 again . she even develop Sinusitis due of cold environment. Egyptair email me they will refund me after 21 days. I'm the person who purchased the ticket but after more than month I still didn't receive anything. they let her luggage flight to *** while she has been returned to **** and we lost 2 phones from her luggage. 1 is iPhone 12 and 1 is ******* galaxy s22. please help me to get back my money.

  Customer response

  11/25/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Egyptair regarding complaint ID ********.
  
  Sincerely,
  
  *******************
  

• Initial Complaint

  10/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Egypt Air initially lost my baggage. After two days it finally arrived and was severely damaged. I contacted them as per their website instructions at the email address provided to make a claim. It has been 12 days and no response or acknowledgement. This is a track record for them as a few years ago I had a similar problem and it took two years to get compensation.

  Customer response

  11/22/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Egyptair regarding complaint ID ********.I have written to Egypt Air from Oct 15 until yesterday. I have received no responses
  
  *********************************************************
  

• Initial Complaint

  08/23/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  on May 31 I made a flight reservation for 9 passengers using expedia.com on Egyptair Airlines ,I paid a total of $2948.88 few weeks later The airlines Changed my flight date and airport were changed and I received an email to confirm the flight change or get a refund.I contacted expedia to contact the airlines to request a refund for the full amount paid since the new flight date and airport location won't work for me. I called expedia many time ,I was put on hold for hours . I have been trying to get my money back for the last 2 months. No one could give me an answer or issue a refund for the amount paid.I have also tried to call the airlines(Egyptair) many times they NEVER answer phone calls. It's impossible to reach out to this airlines once you book and paid for the tickets!!

• Initial Complaint

  08/21/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I flew on EGYPTAIR from *** to CAI on Aug 5. I was accompanied by my daughter ****************** friend ***************************. I upgraded all 3 tickets at the airport to business class. we paid $602 per ticket for the upgrade. The flight was delayed. aircraft was replaced with an older 777 one that was in very chabby state. The alternate flight didnt have WIFI (unlike the Dreamliner advertised for this trip) and the flight was more than 2 hrs delayed. Our seats in row 12 were extremely hot and led to me experiencing tachycardia. I spoke to one of the crew members who dismissed my concern and my health issue. She lied and told me that once we take off, the temperature will drop. After 2 hours of sitting in 30 degrees Celsius seat, my tachycardia progressed. I went to the same crew member and informed her that I feel I will be passing out. She moved the 2 kids to row 5 and told me that she can not ask the passenger in the seat adjacent to them to move to another seat she was offering me a few rows behind. I asked the passenger to switch with me and he was gracious to do so. Turns out one of the 3 seats had no TV, music and a broken remote. I gave the kids the functional seats since it is a long flight. Spoke to the same crew member again who was very rude and said we already switched you and there is nothing more we can do. Her colleague intervened and offered to reset the programming in this chair and tried twice with no luck. I ended up on a 11 hour flight without entertainment or A functional seat. They refused to give me other seats available at first row because one of Egypts cabinet ministers was in that row ( the usual discriminatory and hierarchical unethical practices). I attempted 10 times through email and whats app messages with EGYPTAIR to resolve the issue offering that they either refund me the upgrade fees I paid at the airport on Aug 5th OR upgrading us without paying for the return trip on Aug 20th flight. I was not able to reach any resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩