ComplaintsforEgyptair

• Initial Complaint

  08/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Subject: Complaint Regarding Egypt Air Ticket Refund - Ticket No: ************* I am writing to file a formal complaint with regards to the refund for a ticket purchased on June 4, 2023, for my cousin. The ticket number is *************, and it was bought for the amount of $880.18 using my credit card.Due to a change in plans, my cousin no longer needed the ticket, and on June 5, 2023, I submitted an online refund request as per the instructions on the Egypt Air website. According to their policy, the refund process was supposed to take up to 21 days. However, it has now been approximately 2 months, and I have yet to receive any updates or the refund itself.I have made several attempts to follow up with the airline through email on June 27, June 30, July 07, and July 24, but I have not received any responses. Furthermore, I tried calling their customer services number, but I was unable to reach anyone.In a last attempt to resolve this matter, my cousin visited the Egypt Air office in ***, but they mentioned that they couldn't assist as the ticket was purchased online.I have attached all relevant documentation, including the original ticket, the refund request, and all the inquiry emails related to the refund.I kindly request the Better Business Bureau's intervention in resolving this issue and securing the refund owed to me. Your assistance in this matter would be greatly appreciated.Thank you for your attention to this matter.Sincerely,

  Customer response

  08/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  07/31/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a ticket to June 2nd from ************* *** to ******, with a connection in *****, on May 14 through Student Universe. I paid $928. I had to change my flight to June 3rd because of **** issues. After attempting to change it online through *********************** **** not working, on May 30th I called Student Universe & changed my flight to June 3rd. I paid $175 change fee. I then got an email that my flight had been changed to ***-***** on August 16th & *****-****** on August 20th. I never requested this change. I called Egypt Air immediately to change it back to June 3rd, calling back about 20 times with no one answering. I emailed Egypt Air's help emails (************** ****************) as instructed by Student Universe without any response. I went to the *** office **** was closed. I went to the help desk at *** & no one was there. I tried to modify the flight back to June 3rd online **** was locked, saying "this flight cannot be modified online." I then went to Student Universe for help. I had eight different calls with them, trying to get them to change it back or issue a refund. They said Egypt Air had taken control of the ************* no longer could change it. They said any change had to be made through Egypt Air. I had to fly on June 3rd, & without a ticket, had to buy a new one on a different airline. On July 28th, I went to the ****** office, where they informed me that the system notes the change was made by Egypt Air online in ******. I never requested this change & don't know how it happened. I am the only person with my flight information and did not give it to anyone else. I emailed additional Egypt Air addresses for the airline to apply the Aug. 16th itinerary towards a new ticket from ****** to ******** on Saturday, Aug. 12, but all they did was refer my case to the ** office. I cannot wait any longer for a return ticket. Thus, I expect a ticket to be issued immediately or a full refund to the card I made the initial purchase for the June 2nd flight.

  Customer response

  08/24/2023

  At this time, I have been contacted directly by Egyptair regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   I did not receive any responses in a timely manner, and I have yet to receive a response since my last email a few days before the wrongly scheduled flight.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ********************************

  Customer response

  09/21/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Egyptair regarding complaint ID ********.
  
  Sincerely,
  
  ********************************
  

• Initial Complaint

  07/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  EgyptAir unanticipatedly altered my flight itinerary, resulting in an untenable layover between the two planned flight segments. Despite relentless efforts over a month from my travel agent at Chase Travel and myself to communicate with EgyptAir with the intent of canceling the tickets, all avenues of contact proved futile. Despite our persistent attempts, the deafening silence from their customer service department was profoundly disappointing. Sadly, we've been unsuccessful in establishing any form of communication with EgyptAir to address this unmanageable flight schedule.Reservation Details:Name: ****** **** Reference Number: ****** E-Ticket Number: ************** Agency Reference Number: ****** Case Number for Agency Cancellation: ****** Travel Date: October 12, 2023 Financial Implication: $581.68

  Customer response

  08/16/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Egyptair has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *****************

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took a flight from ***** to ****** airport on July 6th, 2023. My luggage was damaged as a result of this flight. I have contacted their custmer service several times to no avail. The line disconnects automatically and when I finally reached an agent through another customer service number, she provided me with the wrong contact information. I have emailed the baggage claim representative several times with no response.

  Business response

  07/21/2023

  Dear Madam,

   

  Please provide flight number, ticket number beginning with *** followed by 10 digits, claim number and if you have an insurance number

  of 4 digits and a year i.e. 1075/2023 please advise accordingly. Also, provide where your bag was lost, or delayed, or damaged.

  Please send your request to ************************************ and cc ********************************************************

  Thank you/.

  ,

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I need a quick response for my experience today Flight #***. **** am flight ***** -*** ** My seat was dripping water from the sealing, my shirt was wet just before landing My ********* family seats 24 A,B,C,D kept switching our seats because entertainment TV screen didnt work the whole entire flight ( 11 hours) only broken one on the flight ..flight attendants couldnt fix it or provide a different solutions ( her answer WAS not sure what to do). THATS NOT FAIR WE PAID A LOT OF MONEY FOR THIS FLIGHHT We pushed the flight attendant help button 7 times to get help during the flight but no response THEY DONT EVEN BOTHER AND COME AND CHECK .. they are not trained for the customer service part I need a compensation for my horrible experience My email *************@ msn.com ************

  Business response

  05/15/2023

  Good Day ****************,

   

  We have seen your complaint filed with *** Better Business.

   

  1. Please provide the date of the occurence.

  2. Please provide all ticket numbers beginning with 077 followed by 10 digits.

  Send your email to:

  ***************************************************** so we can investigate the matter. 

  Thank you.

   

• Initial Complaint

  04/19/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  i am writing about my refund for our return tickets ( **************) on February 17 . i received a total of $ ******** as refund for three business class tickets that cost me $10,975.29 . i find the refund is very low. Egyptair cancelled the flight not me. i contacted the clerk at Egyptair office at the airport and they didnot offer any re routing to my flight, refused to book on another airline . No one at airport office discussed the refund with me and i got kicked out the office . i end up buy new tickets from another company . i spend 12 hours at the airport and they didnot offer any service or any support My brother ********************* took a day off from work and i went to Egyptair office in *** and they couldnot help We will purse my refund and i will do whatever it will take

  Customer response

  05/14/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Egyptair regarding complaint ID ********.
  
  Sincerely,
  
  *******************
  

• Initial Complaint

  04/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  We had a flight out of *** to ***** on January 24 at which time my husband ***** had his ****** at the gate to be gate checked. The attendant at the gate was insistent that he not gate check it and was not allowed to walk to the plane with it. They took it and baggage checked it to *****. It never arrived in *****. We filled a claim on arrival in ***** and have since sent several emails and attempted to call with no response. This is a $1359 ****** and we would like it replaced. Then on a flight from ***** to ******** a piece of our luggage was damaged. They used the telescopic handle to lift the bag and busted the handle on a $90 piece of luggage. Again a claim was filled prior to leaving the airport and again once we returned home to have no response. One email on one of the claims is "Thank you for your email, kindly be informed that your claim is settled with insurance company under reference ********* and compensation is sent to our financial office in ******* (Copied). Who will contact you soon to arrange delivery of your compensation, thank you for your patience during this process.?" This was received on March 13 and still no response. Nothing on the ****** and nothing on the luggage. I send an email nearly weekly and nothing and tried to call Egyptair at ************ and they get a recording. The claim number on the ****** is ***** and the luggage number is ***** *****. Thank you for your assistance.

  Customer response

  05/05/2023

  At this time, I have been contacted directly by Egyptair regarding complaint ID ********, however my complaint has NOT been resolved because:  They have contacted me via email on May 1 requesting the same information that has been provided to them on the luggage and May 2 on the ******.  I have resent all the requested information and wait for a response regarding the damaged luggage and the lost ******.  As for the fact that they refused to gate check the ****** at *********** has been addressed by anyone from Egyptair.  We continue to wait.   

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***********************

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am writing about my refund for our return tickets ( **************) on February 17 . i received a total of $ ******** as refund for three business class tickets that cost me $10,975.29 . i find the refund is very low. Egyptair cancelled the flight not me. i contacted the clerk at Egyptair office at the airport and they didnot offer any re routing to my flight, refused to book on another airline . No one at airport office discussed the refund with me and i got kicked out the office . i end up buy new tickets from another company . i spend 12 hours at the airport and they didnot offer any service or any support . today , i took a day off from work and i went to Egyptair office in *** and they couldnot help . *************** I will purse my refund and i will do whatever it will take . We are not satisfied with their service . we need full refund for the trip from ***** to ** $10,975.29 . Egyptair office at airport did not have money , office in ** do not have money also !!!! . Poor service . We regret that we used Egyptair business class .

  Customer response

  04/23/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Egyptair regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  03/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have booked two confirmed tickets on ********** on Egypt Air on Oct 10, 2022. Orbitz itinerary attached. The charge was by Egypt Air. The ticket no. ************* and ************* for myself and my wife for the trip ******* on 02/10/2023 LXR-CAI on 02/14/2023 and CAI-*** on 02/19/2023. After booking the tickets I went to Egypt Air site and booked our seat. The itinerary said all the flights were confirmed. Egypt Air itinerary attached. We flew from *** to LXR and LXR to CAI with no problem. On 02/17/2023 I got the text message from Egypt Air to check into our flight. I went to their site and try to check in but our tickets were showing that that there were standby and I cannot check in. On evening 17th I called US office of Egypt Air and was told that I have to pay extra $2,500.96 for both of us to make sure we would fly on 19th back to ***. I paid as I had no other option. Egypt Air explanation was that I supposedly did not pay full listed price and that why my ticket changed to stand by. I check with Orbitz and was told as well that my ticket stated all the flights were confirmed and nowhere there was on the itinerary that it was a standby ticket on the leg back. Egypt Air itinerary also said all flight were confirmed when I was selecting seat. As such I consider that they did not deliver the service they sold me and made me pay additional $1,250.98 per ticket. I am trying to get my $2500.98 back as EgyptAir did not deliver on the service they sold me.

  Customer response

  04/01/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Egyptair regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  03/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  i purchase a ticket to ***** and ***** directly wiht the airline, i pay $100 dollars extra for the upgraded seats, a friend of mine is also going and purchase seats to seat together another $100.00 i went online to modify seats and had to pay another $100 dollars, yesterdayi got a notification that our flights were changed and also my purchase seats were removed and we were separated, i been trying to call the company for the 3rd time i spend 2 hrs the first time and today another 2 hrs, i need to get this corrected or refund my moneys i spend an additional 300 dollars on fees, and also the airline changed my way back flight to a day earlier so i have the hotel paid for an extra day, and now im leaving earlier, i need to get this corrected or refund me accordingly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩