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Find a Location

The American Kennel Club, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
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    Business ProfileforThe American Kennel Club, Inc.

    Animal Registration
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    The American Kennel Club, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      101 Park Ave, New York, NY 10178-0002
      BBB File Opened:
      5/27/2004
      Years in Business:
      140
      Business Started:
      1/1/1884
      Business Incorporated:
      1/1/1909
      Type of Entity:
      Corporation
      Alternate Business Name
      • AKC
      Business Management
      • Mr. Dennis B. Sprung, President/CEO
      Contact Information

      Principal

      • Mr. Dennis B. Sprung, President/CEO
      Additional Contact Information

      Fax Numbers

      • (212) 696-8252
        Primary Fax

      Phone Numbers

      Customer Complaints

      25 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/27/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On or about 3/1/24, I registered my pre breed Dachshund for an AKC PAL (pure breed alternative listing) number to compete in their dog sports program. I sent all the required documentation to AKC with a payment of $35 on my credit card. Within 2 weeks, I received a *************** Listing...not a PAL listing number. On 3/27 I contacted the AKC and eventually was transferred to a female named ********** (who refused to provide her full legal last name). She advised that my dog did not look like a dachshund to her, and that three other people in her chain of command, agreed with her decision, thus listing my dog as a mutt and not able to compete in sports as a dachshund. I advised "****" that I personally know the breeders and that both b**** and dog are dachshunds with dad being a typical miniature and mother being much larger at 18 lbs closer to a standard dachshund. My dog of all the litter, had longer legs, and was awkward looking compared to her litter mates which is one of the reasons she appealed to me as the reject. I own several other "reject" dachshund to include a deaf aggressive dachshund. It was never my intention to breed any of my dogs nor do I plan to. My dog, like her **************** excelled in sports as a puppy and thus how I came to compete in AKC sports. Although my dachshund does not have the short stubby legs and is slightly taller with a small body and large head, she is all dachshund. AKC advised they will not take other pictures of my dachshund, DNA sample, or allow me to appeal to anyone by submitting photos of the mother/father and littermates. **** advised she was a "subject matter expert" but could not site any official certifications, degrees, schools, classes or official credentials that most "subject matter experts" tend to have like in my career field...if your not certified, you have no authority to say anything. Based on the fact that she would not provide her full name, I doubt her stated title and credentials at all. Suspect fraud!
      Read More

      Customer Reviews

      14 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jane D

      1 star

      03/29/2024

      Akc insurance is a scam. We have never received once cent for reimbursement. We purchased the latest policy but due to " system glitches " on their end, had to call in and have everything done by an agent as we were being charged for the policy but no policy was showing up because it didn't exist. When we filed a claim they denied it stating the policy had a discrepancy that the dogs name didn't match. I went and looked at the policy. Under pet name, they had put MY NAME . They also had reason codes to deny everything else when in fact the reason for the vet visit wasn't exempted. Doing some further looking at my policy it wasn't set up the way I had asked with the wrong coverage amounts and everything. I finally gave up and canceled over email because the policy wasn't set up the way I asked, they made errors in the policy such as putting my name under pets name and then denying my claim because of it. They also find any and every reason to not cover anything. Looking back over the years they haven't reimbursed me a single *****.

      The American Kennel Club, Inc. Response

      04/09/2024

      Hi Jane, thank you for reaching out and sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. We would like to note that while AKC Pet Insurance works closely with the American Kennel Club, it's important to note that we are separate entities. We recommend reaching out to AKC Pet Insurance's Customer Care team directly at (866) 725-2747 with your concerns and they would be happy to assist you with your account in greater detail.

      Local BBB

      BBB Serving Metropolitan New York

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