ComplaintsforThe American Kennel Club, Inc.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The AKC Pet Cloud App that is a part of the AKC Insurance has been block my access and will not let me login. This is a constant problem.

  Business response

  09/10/2024

  Case No.: ********
  

  Dear Better Business Bureau,
  

  AKC ************* (AKC) is responding on behalf of Independence American ***************** (the Carrier) to the complaint filed by ******************* on August 27, 2024, regarding the above-captioned matter.
  

  Thank you for the opportunity to address the concerns shared with your office. We have responded to ************ directly as we are prohibited by law from releasing personal information without a signed third-party release.
  

  Please be advised that the information contained herein is meant to be responsive to your inquiry. It is not meant to constitute or be construed as a waiver of any other defense available to the Carrier. The Carrier expressly reserves all rights to assert any provision, limitation or defense provided for under the Policy and/or applicable law.
  

  If anything further is required, we are happy to assist.
  

  *** *************

  Customer response

  09/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  07/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Registration number ********** is all wrong. You have him listed as All American Dog, yet you sent us a registration certificate with the correct breed. Why do you refuse to change? His name is *************** is a French Bulldog that is Lilac Tan His Parents are Sire-NP54667102 Dam- NP50284201 His birthdate is 12/12/2022 Please change his AKC information as you messed it up in the sytem, not us

  Business response

  07/10/2024

  Good afternoon, 

  Please accept our apologies for the error.  We issued a corrected certificate today.  However, lilac is not a color that we can list on the certificate.  We must pick a color based on the list provided by the French Bulldog club.  If you'd like for us to review an image of the dog to select the color, please email an image to me at ****************************.

   

  We wish you and your pup the best!

  ****

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or about 3/1/24, I registered my pre breed Dachshund for an AKC PAL (pure breed alternative listing) number to compete in their dog sports program. I sent all the required documentation to AKC with a payment of $35 on my credit card. Within 2 weeks, I received a *************** Listing...not a PAL listing number. On 3/27 I contacted the AKC and eventually was transferred to a female named ********** (who refused to provide her full legal last name). She advised that my dog did not look like a dachshund to her, and that three other people in her chain of command, agreed with her decision, thus listing my dog as a mutt and not able to compete in sports as a dachshund. I advised "****" that I personally know the breeders and that both b**** and dog are dachshunds with dad being a typical miniature and mother being much larger at 18 lbs closer to a standard dachshund. My dog of all the litter, had longer legs, and was awkward looking compared to her litter mates which is one of the reasons she appealed to me as the reject. I own several other "reject" dachshund to include a deaf aggressive dachshund. It was never my intention to breed any of my dogs nor do I plan to. My dog, like her **************** excelled in sports as a puppy and thus how I came to compete in AKC sports. Although my dachshund does not have the short stubby legs and is slightly taller with a small body and large head, she is all dachshund. AKC advised they will not take other pictures of my dachshund, DNA sample, or allow me to appeal to anyone by submitting photos of the mother/father and littermates. **** advised she was a "subject matter expert" but could not site any official certifications, degrees, schools, classes or official credentials that most "subject matter experts" tend to have like in my career field...if your not certified, you have no authority to say anything. Based on the fact that she would not provide her full name, I doubt her stated title and credentials at all. Suspect fraud!

  Business response

  04/09/2024

  Dear *****,

  We once again reviewed the files and are not able to ***** a PAL for your dog.  If you would like to appeal to the ************** of America, their website is as follows: *******************************************; We appreciate your understanding.  We wish the best for you and your dog.

   

  ****

  Customer response

  04/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  What are the credentials of a "subject matter expert" at AKC and how does a photo determine a breed? My dachshund meets all the breed described characteristics described on the website of the ************** of ************* I have submitted all required documentation to the *** to include DNA which has cost myself and the breeders extra money. Once all is determined to be true and correct, I would like my dog rightfully classified as a dachshund and to be financially reimbursed because the "subject matter expert" was incorrect and thus proven to be incorrect. The process is unnecessary due to a persons flawed opinion and the method of contesting should be examined and changed to include properly credentialed people.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  05/02/2024

  Our subject matter experts bring extensive experience to the table, both in the realm of dog sports and in the field of breeding.  Once again, if you would like to appeal to the ************** of America, their website is as follows: *******************************************; We appreciate your understanding.  We wish the best for you and your dog.

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Yes I purchased an Akita Puppy advertised on ************************************************************************************** on Thursday, February 29, 2024 from *************************** ************ and ************ *************************** for $900.00+20.00Transfer. I wanted to pick the ****** but she insisted that she bring it to my home. In purchasing the pup, it included the Seller providing me the AKC Registration Certificate Transfer Papers, which on the site where the pup was advertised, states, "AKC Marketplace is the only website that exclusively lists puppies from AKC-Registered litters, so you can choose a breeder with confidence." I believed this, and trusted that the Breeder was ligit. They came to my home, took the money, gave my son a brown envelope and said all the papers were in it. However, shortly after they left, we looked inside the envelope and realized that the transfer papers were not inside. We immediately contacted the Seller, and she came back with an illusive lie that the father was not AKC, so she could not register them. Then the story changed, and she said a friend of the husband abandoned the pup's father, and did not give her the papers. She also did not give me an agreed Bill of Sale, as she stated was going to take place when I purchased the puppy. I contacted the AKC and they states,"the parents are both registered, and so is the puppy alongside the other litter in his group. I contacted her back and as her to mail me the papers and sign her portion on the back so that I can register the puppy I paid for in my name, but she will not cooperate. My Resolution:Please help me to get the papers for my sweet little puppy, and complete the sale ***************************, and ****** failed to comply with their own terms. I also, had to write out my own contract, stating that I paid cash for the pup, and the delivery of the pup, sold to me by ******, with the date, and *************************** signed it upon giving me the pup, and receiving her full payment for the dog.

  Business response

  03/17/2024

  The American Kennel Club is sorry to learn of this situation.  The AKC will contact the breeder on your behalf regarding this matter.  Should you have any questions in the interim, please contact Customer Registration Support at ************************************

  Customer response

  03/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The Business sent me an email on the evening of the same day I receive your notice to accept the AKC response to reach out to the liter owner.  The email below lets me know that the AKC was not willing to take the extra steps, according to their own Website to get the needed papers for the puppy.  Whatever false statement the owner gave them, was not shared with me, but I provided ample proof that the purchase was not completed and was done under fraudulent actions since the owner provided me a blank brown envelope that she stated included the AKC papers for the dog.  It appears the AKC is shielding owners who claim to have register puppies, but are falsely taking the full money for puppies, and the owners does not provide papers to the buyer. 

  This was AKC Answer to me:

  ************************* *** *** ***** ******* *** ***** **** ** ** **** ********** ***** ** **** ************** *** *** ******** ******** ************** **** *** ****** ****** *********** *** *** ** ****** ** ****** *** ******* ** **** ******* ** ** * ******* ******* *** *** *** ****** ****** ** **** *** **** *** *** *** **** **** ********** ************************* ************************* ******** ************ *******

  My Reply to the *************************/AKC:

  *************************
  11:24?AM (4 minutes ago)
  to *****
  *****,
  I do not know what the owner told you but the owner did not provide the papers for the puppy at the time of the sale nor did the owner provide me a bill of sale.  I purchased this puppy from your web site and was following your advertisement that the puppies on your site are AKC Registered, and followed all the steps to safely purchase an AKC Puppy.  The owner fraudulently sold me a puppy, gave me a blank envelope that she stated had all the papers in it to register the dog.  I have not had contact with the owner and she simply took my money and left me with a puppy without the papers, and that is not with the owner and me, your company allowed her to use your website to format her fraudulent actions.  I am asking you to please provide me with what I am ***********, and this is the papers for this puppy I purchased through your website, AKC. How are you not assisting me in this matter, based on my correspondence?  I made an honest mistake in going through your site to purchase an AKC Puppy.  I am asking for you to make a wrong, right.    The owner has not completed the sale or satisfied her agreement according to your website, "We are passionate about everything related to dogs, and we celebrate the joy they bring to our lives every single day. Being a dog lover is not a pastime; its a way of life and we make every moment count."  Well, I too am passionate about dogs, and I would appreciate your helping me to get my puppy papers.  I have purchased AKC puppies before, and not one owner of litters has done what this breeder did in not providing a bill of sale and the papers to register the dog.  Let me thank you in advance for your speedy positive resolution to this issue, as I am not satisfied with the resolution provided to me in this email.
  Regards.
  *************************
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  I have answered the question about for the BBB to the best of my knowledge.
  Sincerely,
  *************************
  
  
  
  
   
  

  Business response

  04/04/2024

  Dear *****,

  We empathize with your disappointment. The owner of the litter has informed us that your puppy originates from a litter that doesn't meet the criteria for registration. According to the documentation you've provided, the AKC cannot register the litter due to incomplete breeding information. For registration eligibility, a litter must be born from an AKC registered sire and dam of the same breed. The breeder has offered a full refund if you choose to return the puppy.  We appreciate your understanding.

  As you may be aware, the AKC does not license or endorse breeders and has no control over their business practices.  This is a matter that must be resolved between you and the breeder outside of the AKC.

  We wish you the best.

   

  ****

  Customer response

  04/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  the breeder has lied. The grill will not get the puppy back, because we paid full price for the puppy. The puppy was $1,000, and we paid $900, Plus $20 for her to transport the puppy to us. The contract she signed clearly states that she must give the AKC registered papers, along with the puppy. This puppy was found on the AKC marketplace, therefore the disclaimers clearly states that all puppies on this site are AKC registerable. It is unacceptable for AKC to claim that they have nothing to do with this, when the person that you allowed to be on this site, sold a puppy to me, without it being AKC registerable. This is the second time that you have brought this to my attention, since I have filed a complaint. I was told that the litter was registered with the AKC, and that all I needed was the signature of the breeder on the back of the registration paper. It is not my responsibility to contact this seller again, who is a complete and utter liar, when you are responsible for making sure that the people on your website are AKC registerable when they are breeders. This person was not. I am giving AKC enough time to get this straighten out, before legal action is taken. The greater lied, and AKC provided correspondence staying at the litter was AKC registered, and that's a birthday was different for the puppy. Please straighten this out for us, because AKC marketplace is not doing a good job. Please continue filing this complaint. Regards,

  *************************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am a devastated French Bulldog owner who recently lost my beloved baby ****. In my desperation to fill the void left by ****, I turned to ******** and joined a group for French Bulldog re-homing, adoption, and sales. It was there that I came across a person named *********************** who appeared to be incredibly friendly and trustworthy. Numerous people in the group recommended her for acquiring a new French Bulldog puppy, so I felt confident in placing my order and paying a $500.00 deposit. However, it pains me to say that I fell victim to a scam. The experience has been heartbreaking, and I wouldn't want anyone to go through the same emotional turmoil that I have. It's not about the money for me at this point; I just want to prevent others from experiencing this kind of pain. And if this scammer using someone else profile I would like to warn them

  Business response

  11/27/2023

  Dear *************************,

  We are sorry to hear of your experience with ************************  In reviewing our files, there is not a *********************** in our records with French Bulldogs.  Since you did not make any payment to the American Kennel Club, the American Kennel Club cannot return your money.  This monetary dispute must be resolved with ************************

  Once again, we are sorry that this happened to you and your family. If you'd like help finding a French Bulldog breeder, please contact AKC customer service at ************.  Alternatively, you can search on ********************

  We wish you the best.

  Sincerely,

  The American Kennel Club

• Initial Complaint

  10/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  AKC Marketplace online site promotes an unlawful and irresponsible dog breeder:On 8/26/26, ****** ******* with Creamy Retrievers LLC illegally sold me a 7 week old puppy without having him signed off by licensed Vet, as required by ********** law for puppies under 8 weeks old. She withheld this fact until I took the puppy home and asked her numerous times for her Vets contact info. After noticing issues with the puppys vision, I consulted my Vet, who confirmed my suspicions and directed me to an Ophthalmologist, who diagnosed the puppy as BLIND at birth. Industry professionals advised that a reputable breeder would have easily identified an issue with the puppy.When I contacted the breeder and inquired about a resolution plan, she immediately directed me the contract agreement. She insisted on no wrong doing and stated her no return policy. Fearing she would do harm to the puppy, I offered to keep him if she helped pay for expenses relating to his diagnosis. After discussions, we were unable to agree on a resolution.As a first time puppy buyer, I didnt see the red flag warnings:* When I met the breeder to see the puppy and submit a $500 holding deposit, she didnt have a hard copy of the deposit contract for me to sign. I was asked to view and sign the tiny print on her phone. When questioning her about potential health issues, she insisted there would be nothing wrong with the puppy and she that would take him to the Vet prior to releasing him. She reassured me there has never been a health issue with any of her puppies.* When I met her to pick up the puppy, she didnt have the final documents (Bill of Sale, Medical Records and Health Guarantee) for me to review and sign, and said she would send them to me. I agreed to pay the remaining balance of $2,200 in exchange for the puppy. Without seeing the medical records, I was unaware the puppy had not been seen by a Vet. Had I known, I would not have taken the puppy that day, despite the long drive.

  Business response

  10/24/2023

  We are sorry to hear about the health of your puppy.  In situations such as yours, it is vital to seek veterinary care as you have done and to inform the breeder so they can use this knowledge in future breeding decisions.
  
  The American Kennel Club (AKC) supports reasonable laws and regulations intended to protect the pet-buying public in obtaining a sound dog of the breed represented. Breeders and/or sellers should be responsible for providing certain refunds, replacements, or reimbursements should the dog sold become ill or die from a condition contracted prior to the purchase. 
  
  The AKC strongly opposes the breeding of dogs by those who do so without regard for the dogs welfare.  We support scrupulous enforcement of the federal Animal Welfare Act, and the state and local regulations governing the humane care of animals.  We further believe that USDA and other enforcement agencies should be given appropriate resources to ensure that regulations are met.
  
  Also, please know that the AKC does not certify, endorse, or approve of breeders that use AKC registration services.   Further, when a breeder is inspected, the results of that inspection reflect the condition on the day, and whether the breeder is in compliance with AKC's rules, policies and procedures, including AKC's Care and Conditions of Dogs policy.  As the only non-governmental organization in the country with a kennel inspection program, AKC's program reflects our commitment to responsible dog ownership and best care practices, but also clearly sets forth care and conditions guidelines that reflect the AKCs philosophy and mission to promote and protect all dogs.
  
  We understand you are attempting to recover all or part of your dogs purchase price.  The American Kennel Club (AKC)supports reasonable laws and regulations intended to protect the pet-buying public in obtaining a sound dog of the breed represented.  Breeders and/or sellers should be responsible for providing certain refunds, replacements, or reimbursements should the dog sold become ill or die from a condition contracted prior to the purchase.     
  
  If you are unable to settle with the seller, we recommend you seek legal counsel to determine if you can gain relief through civil channels.  You may also want to contact your local Better Business Bureau or Consumer Protection Service.  

  We wish the best for you and your pup.

  Customer response

  10/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Although the AKC says they do not support irresponsible dog breeders, promoting them on AKCs Marketplace online site allows these types of breeders to sell their animals to other unsuspecting customers. These breeders do not change their behavior because they are not penalized for irresponsible breeding and unethical business practices.

  In my case, I am forced to sue ****** ******* with Creamy Retrievers LLC for a refund and reimbursement of Vet expenses.

  Actions speak louder than words. Is the AKC taking steps to remove Creamy Retrievers LLC from their online Marketplace? 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************
  
  
  
  
   
  

• Initial Complaint

  10/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My daughter recently purchased a dog from a local pet store. She was told that they would be getting a call from the AKC regarding the insurance, etc. They called and my daughter was told she needed to buy the bundle of (in case of fire stickers, dog tags?, an embroidered blanket in order to get the dogs insurance. She called back ** they were charging her $200+. They are very pushy and sales oriented and tell people they have to have these things. ******** name is spelled wrong. They said they reviewed the call and will only refund $50.

  Business response

  10/17/2023

  We do understand the customer's concerns.  Please understand the customer was dealing with ***************, not the American Kennel Club.  However, I reached out to *************** regarding this situation.  I was advised that they issued a full refund to the customer on October 12, 2023.  If you need any additional information, please let me know.

   

  Sincerely,

  *****************************

  Customer response

  10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

   

   

  Third Party Pets is the company that does the high-pressure calling about the AKC merchandise. . Not the AKC.  They offered a $50 refund only, but did refund the money in full after we contacted our bank. 

   

   

   

  Sincerely,
  
  ***********************
  
  
  
   
  

  
  

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Just a few short months ago I called AKC after emailing and asked about my male golden and getting him AKC registered. They advised me that if "he were registered with CKC they could easily switch him to AKC. No problem" they told me. So I pay and go through all the ins and outs to register him with CKC and after I reached out to AKC by email to switch him because I thiught it would be "no problem" as they said. Now AKC tells me "they cant find his history" (mind you the seller passed and I even offered to do dna hes full blooded and the best dog... So they say they cant AKC register him as I was told! Then furthermore I asked welll can I register a AKC female and him being CKC AND THEY COPY AND PASTE A MESSAGE THAT READS: "ONLY AKC FEMALE AND MALE CAN BE REGISTERED So I was lied to and went through hoops for nothing when I was told it would be easy to switch him from ckc to akc this is not okay.

  Business response

  10/02/2023

  The Administrative ***************************** was adopted in 2008 to allow AKC staff to conduct pedigree research to determine registration eligibility for dogs upon customer ****************************** has the authority to register dogs originating from AKC registrable stock.Dogs may qualify for registration if pedigrees show no break in AKC lineage,and all dogs originate from AKC registrable stock.
  
  A dog may qualify for registration if the pedigree shows no break in AKC lineage and 100% of ******** in the pedigree originate from AKC registrable stock.   In reviewing this dog's pedigree submitted, the AKC could not trace its lineage back to AKC registrable stock.  As such, the dog is not eligible for AKC registration.
  
  Please know the American Kennel Club does not use DNA /Genetic testing or photographs to determine whether or not a dog is eligible for AKC.   If you have any additional questions, please let me know.

• Initial Complaint

  09/26/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  American Kennel Company transferred the ownership of my dog without my permission or signature as required on the certificate of registration **********. I made an appeal to them and they confirm it does not have my signature and to take it ** in civil court. They clearly violate their own code of ethics as listed on the back of the certificate of registration and mission statement. TO RECORD THE TRANSFER OF THIS DOG Alterations on this form, except address changes, require an explanation.Misrepresentation may result in the loss of all AKC privileges. If this application contains any error or misrepresentation, AKC may correct or cancel the registration of this dog and its descendants. When submitted all application become the property of AKC. Their MISSION STATEMENT promoting integrity. The American Kennel Club is dedicated to upholding the integrity of its Registry, promoting the sport of purebred dogs and breeding for type and function. Founded in ****, the AKC and its affiliated organizations advocate for the purebred dog as a ****************, advance canine health and well-being, work to protect the rights of all dog owners and promote responsible dog ownership.

  Business response

  09/29/2023

  ***************************** indicated that she returned the dog Qenza * ********* *********** to the former owner but alleged she didnt consent to the online transfer of the AKC registration papers back to the former owner. The American Kennel Club received a contract signed by both parties which stated, The original puppy and papers shall be returned at the buyers expense to Weberhaus if you no longer wish to retain it. It additionally indicated,By signing this agreement, I understand that this document shall become a legal and binding contract under the state of ****** and all applicable state statues.  Any and all disputes will need to be handled in the state of ******.
  
  Based on the agreement signed by all parties, the American Kennel Club found that this matter is essentially a contractual dispute which will need to be resolved by the parties involved or through civil channels.  

  Customer response

  09/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The breeder contract and ****** law mentioned is solely between the breeder and I.  It is completely out of the jurisdiction of the AKC and in no way gives the AKC authority to transfer a certificate of registration without a signature. (See the back of the registration)  I would also note the American Kennel Club is not even mentioned once in the contract. It is the responsibility of the AKC to follow their own procedures in transferring a certificate of registration.  They are the keeper of the registry, not interpreting contracts and state law in order to decide if a certificate of registration may be transferred.  The owners signature is all that is required.  It is within the jurisdiction of the American Kennel Club to keep the registry accurate as their mission states it is "dedicated to upholding the integrity of its Registry" The back of the registration states, "The Owner(s) printed on the front of this certificate must complete then individually sign this section.  The name(s) of the New Owner(s) should be printed below as they are to be recored on AKC records."  and "...all applicable AKC bylaws, rules, regulations and proceeders must first be followed as set forth the AKC charter and bylaws, rules, regulations, published polices and guidelines."  I was never asked or given the opportunity to sign the back of the registration and didn't know it was necessary until I received an email from the AKC stating the transfer had already taken place.  It was the responsibility and jurisdiction of AKC to contact the owner upon receipt of the blank transfer.  I am simply asking them to follow their own procedures.  There is no signature and they tell me there is no signature on the back of the certificate.   We need to be able to trust the AKC to guard the certificate of registrations well like car titles.  The AKC transferred my dog without my signature.  Will the AKC hold up to their own mission statement?

  Attachments:  

  Back of the Certificate of Registration
  Affidavit AKC Rejected
  AKC Mission Statement
  Affidavit AKC would only accept from me
  
  

  
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business response

  10/19/2023

  Please understand since the contract specifically addresses ******** registration papers, this is a contractual dispute which will need to be resolved between the parties involved or through civil channels.  

• Initial Complaint

  04/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received advertisement from the AKC for *** analysis for my dog. The dog is a pug, but I wondered if he also had chihuahua in him due to his extremely high energy. I submitted the materials per the test requirements. I received an email on Feb 27, 2023 that the sample was received and I would get the results in the mail in 3-4 weeks. It is now April 25, 2023. I called the number for the *** Samples and was handed off to the *** Samples Department who said: "No, we don't tell you what the dog is. And you should receive the results in 10 business days from this call." So, it does not provide the breed information. Which is not what the advertisement purports. The person on the phone told me "you won't understand the results." I asked if that was because she thought I was too stupid or because the results aren't as advertised. "All you're going to get are some numbers. And he was only in the Canine Partner program, not AKC registered." This was a complete waste of $50 plus postage and I'd like a refund.

  Customer response

  04/26/2023

  Better Business Bureau:
  
  After placing this complaint ID ********, I discussed this matter with a representative of AKC and find the matter has been resolved.

  It appears that I misinterpreted the advertisement. What AKC is really selling with this program is in essence ANCESTRY for DOGS for AKC Registered dogs only. It would be helpful if they said that upfront, rather than have their business partners deluge dog owners with advertisements for dogs who are not AKC registered.

  Thank you for your time and consideration. I am hereby withdrawing my complaint.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩