Complaints

This profile includes complaints for Bumper, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bumper, LLC

  48 W 38th St Fl 8 New York, NY 10018

• 

  Bumper, LLC

  P.O Box 105168 Atlanta, GA 30348

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially paid for a one time payment of $24.99 to receive a vehicle history report from them, I tried to cancel the subscription a couple weeks later but they had no representatives available. I got charged again and had to file a fraud claim through my bank and get a new card. Its been 7 months of being charged $24.99 and I just now finally got the account canceled but they will not issue me a refund for the extra 6 months that I have paid.

  Business Response

  Date: 04/17/2025

  Hi *****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We do apologize for any confusion or inconvenience this may have caused.
  
  We completely understand your concerns regarding the account. Please share how you initially requested to ****** the account. We will be more than happy to investigate your prior request to cancel. Bumper wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted.
  
  We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
  
  If you have any questions please feel free to contact us at ***********************************

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I went to buy my car in December I decided to run the vin to make sure the car was as described. I avoided using CarMax because I didnt want to pay the expensive vin processing fees. I found bumper.com as a solution. Or so I thought. it ran the vin but barely even provided me with sufficient information on my car. Few days/ weeks go by and I requested my account be canceled after I saw charges continue when I no longer needed the service. After I canceled around feb 10 I saw multiple charges even after cancellation. I emailed bumper and they confirmed everything was cancelled, and I told them sternly to stop charging. They said they would but continue to charge my account after saying everything was corrected. This is deception and fraud. I have multiple screen shots worth of evidence providing the charges and the emails. I want my money returned NOW.

  Business Response

  Date: 04/17/2025

  Hi *******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We do apologize for any confusion or inconvenience this may have caused.
  
  We were able to locate your account using the information provided. This account under your email address with domain name "@*********" was canceled on 02/10/25.
  
  However, upon further investigation we've also located another account under your full name and phone number but with a different email address.
  
  This account was created on 12/28/24 with our $1.00 7-day trial. Since we did not receive a cancellation request under this email address, the account continued to renew to the monthly subscription as outlined in the sign up page.
  
  Nevertheless, please be assured that the account was canceled and you were issued a refund of $49.98. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  We are unable to refund any earlier transactions from previous billing periods.
  
  If you have any questions please feel free to contact us at ***********************************

  Customer Answer

  Date: 04/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:04/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute unauthorized charges made to my account by Bumper, LLC (**********). In May of 2023 I signed up for a $1 trial of their service, with the understanding that I would not be charged further after canceling within the trial period. After trying to access my account various times to cancel the $1 a month I could not. This evening after going through my bank transactions, I noticed a charge of $22.83 from **********. After doing some digging I noticed that they had changed the price of the $1 "subscription to $22.83 for the same services. That is over a *****% increase. I only recieved one single email from them in January about this change.

  Business Response

  Date: 04/28/2025

  Hi ******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account.
  
  While data costs are rising, we want to continue to provide you with high quality data and new features like Astrology, Ancestry, and Obituary Search.
  
  As part of our ongoing efforts to improve our services, we made some adjustments to our plans. These changes were communicated in advance to all customers.
  
  Moreover, we were able to locate your most recent contact to our customer service.
  
  Rest assured, the account was canceled and you were issued a refund of $22.86 on 04/13/25. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have additional questions, please do not hesitate to contact us **********************************

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau,I have been getting billed repeatedly based on a service that I haven't used once since paying for what I then believed was a one time fee. Ever since then I have been charged $22.99 a month, including another charge yesterday (4/12/25). I had no intention of ever using their services after that first time, and even then I barely spent 30 minutes seeing what they had to offer. I think that preying on those who can't see or recall where they signed up for subscriptions is unacceptable, and would like a refund.

  Business Response

  Date: 04/15/2025

  Hi *******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted.
  
  In this event we have issued a refund beyond a single refund in the amount of $68.97. We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
  
  If you have additional questions, please do not hesitate to contact us ***********************************

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the 7-day trial for $1 in September 2023, and the website automatically enrolled me in the paid subscription without notifying me or sending me an invoice. They billed me $24.37 per month for 15 months (they appear not to have billed me in Feb 2024) without sending me any invoices, updates, advertisements, or otherwise giving me any indication that I was being billed monthly, even though I did not use the service or access their website during this time. I only became aware of the issue because I closed the bank account which they were billing, and they sent me an email asking me to update my payment information. I cancelled the subscription on 3/28/25. The company is clearly aware of this issue, given the number of people who have complained to the BBB and on other review sites. They have responded to these complaints and issued refunds. I emailed them and asked for a full refund, but they only refunded one month's worth, and they sent it to the bank account I had closed, so I have not yet received it. Therefore, I'm asking for all 15 months' worth, or $365.55.

  Business Response

  Date: 04/07/2025

  Hi *******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. 
  ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  
  In this event we have issued a refund beyond a single refund in the amount of $24.37.  We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
  
  ********************** is unable to issue any further refunds on this account. If you would like to review our Account & Billing ***S please click here: *************************************************************************************************. If you have any additional questions, please don't hesitate to contact us.
  

  Customer Answer

  Date: 04/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I made it clear to the business that I did not intentionally pay for a year's worth of monthly subscription. My statement is supported by the fact that I did not use the service even once during the year-long period that I was being billed for the subscription. Many other people have had the same issue with them, so they are aware of the problem with their business model and have not taken any steps to prevent the same thing from happening to future customers. This leads me to believe that they are a scam operation and not a legitimate business. The business has not refunded me for any additional months, and they still have not contacted me for my new bank details so they can send the original (insufficient) refund to the correct bank account.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *********
  
  
  
  
   
  

  Business Response

  Date: 04/24/2025

  Hi *******,
  
  Thank you for writing back and allowing us the opportunity to resolve this for you.
  
  I completely understand your position.
  Bumper wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
  
  An attachment was included in our previous communication, outlining the important details regarding your subscription. Customers must acknowledge that, unless the subscription is cancelled, it will automatically renew at the end of the current term.
  
  Rest assured, we have successfully processed your refund as requested. 
  
  In regards to the closed bank account, we have processed a refund to the payment method on file. Our records indicate that the refund was successfully completed.Please contact your financial institution for confirmation. 
  
  If you have additional questions, please do not hesitate to contact us **********************************

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in June of 2024 I signed up for a trial of this company service. I believe their trial was for $1 a month or maybe $5 a month for the first month and then $22.99 a month after that. I signed up for the trial to look up information on a car I was looking to purchase, I got the information I needed and I requested a cancellation of my subscription on that same day. I knew I would never use this service again especially not every single month and I remember going through the cancellation process on their website. I never checked for a confirmation email or anything of that sort because I've never needed to once I've canceled any sort of subscription. I recently realized that they are still been charging my account $22.99 every month since then. So 9 months worth of charges when I requested a cancellation back in June and have not used the service since and didn't even log into the website again until I noticed these charges. I have contacted the company and they said because I didn't have a confirmation email of the cancellation that they cannot refund me. I've tried explaining this whole situation to them and there must have been some sort of system glitch that caused my cancellation to not go through. They repeatedly told me my satisfaction was their top priority however after multiple emails with them they are still refusing to refund me. After a few emails they did offer to refund 2 months worth of charges however they still refuse the other 7 months. I should still be owed roughly another $160 which should be nothing to this company yet they insist on their refusal. I do understand I should have been watching my account more closely and I suppose I should have watched for a verification but I didn't think it would be necessary. I am hoping you guys can help me out and I have provided screenshots of the chat transcripts with support. Thank you

  Business Response

  Date: 04/02/2025

  Hello ****, 

  I hope youre doing well. My name is *******, and Im with the Bumper ************** team. I sincerely apologize for any inconvenience this situation may have caused. I understand how important it is to have clarity regarding your account and refund, and I truly appreciate your patience.

  After reviewing your previous interaction with our service representative, I can confirm that your account was canceled on 03/26/25. A full refund of $206.91 has been issued, minus the $5.00 fee for the initial trial. The refund was processed immediately on our end; however, please note that depending on your financial institution, it may take up to 10 days to reflect on your bank statement.

  If you have any further questions or need additional assistance, please dont hesitate to reach out to us at ********************************** (Attn: ********* I would be happy to assist you.
  Thank you for your time, and again, I appreciate your patience.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have found they are charging me ***** a month and have been for over a year despite cancel king services with them.

  Business Response

  Date: 03/31/2025

  Hi *****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. Please share with us the email request to cancel your account. We will be more than happy to investigate your prior request to cancel. Bumper wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our services, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted.
  
  
  In this event we have issued a refund beyond a single refund in the amount of $40.32. We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
  
  If you have additional questions, please do not hesitate to contact us ************************************************************.
  

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged (through my bank) by BPC************ $24.99 a month, starting 02/25/2025 and a second charge for $24.99 on 03/24/2025. I did not sign up for their services nor would have needed their services at that time as I had already purchased a vehicle on 02/21/2025, one week prior to the first charge by BPC*Bumper (which supposedly does vehicle back ground checks).

  Business Response

  Date: 03/26/2025

  Hi *********,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. We are able to locate an account using all the information that you provided.
  
  Bumper wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  All accounts are created on the users end.
  Additionally, we have matched all identifying details against the account.
  Full name, email address, zipcode and phone number match.
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted.

  In this event we have issued a refund beyond a single refund in the amount of $49.98. We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
  
  If you have additional questions, please do not hesitate to contact us ************************************************************

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  ****
  ********* ********
  
  
  
   
  
  

• Initial Complaint

  Date:03/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We do not have this service. It was a one time thing in ************************************************************************** 2024 they bill me every month ***** I tried calling but their phone system when you select cancel service disconnects you. This company is out of control.

  Business Response

  Date: 03/21/2025

  Hi ***,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. Please share with me the request to cancel your account. We will be more than happy to investigate your prior request to cancel.  Bumper wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  All accounts are created on the users end.
  Additionally, we have matched all identifying details against the account.
  Full name, zip code and phone number match.
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  
  In this event we have issued a refund beyond a single refund in the amount of $68.97.  We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
  
  Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email and live chat.
  
  If you have additional questions, please do not hesitate to contact us **********************************

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I noticed a company Bumper LLC was withdrawing money through ****** from my bank account. I have never signed up for Bumper LLC but they have a significant amount of my information like email bank account number and debit cards through ******. I have never authorized the payments or created an account with this company. The company had been debited payments for a year 13 in total around $300 in all. I have contacted the bank which has mooted ability to credit all my payments as well as ****** who has not credited the payments or provided a solution to the identity theft. Bumper LLc has not come to a solution either only crediting back $1. I would like all my money to be credited to my account for being a victim of identity theft.

  Business Response

  Date: 02/26/2025

  Hi there ***********,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. 
  ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
  Each customer must agree to these terms before successfully creating the account. 
  
  This way our customers confirm they are fully aware of the charges including the date to cancel the trial.
  All accounts are created on the users end.
  Additionally, we have matched all identifying details against the account.
  Full name, phone number and zip code match.
  
  Your account was closed because it appears you disputed our charges with your bank. 
  Please be assured the account is canceled and closed. 
  
  We are locked out of any further transactions. 
  You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.
  
  If you have any additional questions, please don't hesitate to contact us.