ComplaintsforBumper, LLC
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bumper llc is a devious predatory company that continues to harass me with there unwanted subscriptions and inability to cancel. I have tried over and over to cancel but the website literally makes it impossible to do so.Business response
06/25/2024
Hi there ****,
Thank you for the opportunity to resolve this matter for you.
The account was created on 05/18/2024 with our $1.00 7-day trial.
Upon further review, it appears we did not receive a request to cancel prior to the end of the trial.
In that event, your account automatically attempted to renew to the monthly subscription.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel.
You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Your account is now cancelled, as you requested.
We're sorry to see you go, but glad you were able to try out our website.
Please know that you always have access to log back in and reactivate if you need our services again in the future.
Additionally, your email address has been removed from our list.
By unsubscribing, you will no longer receive promotional emails from Bumper.
Unsubscribe requests may take up to 48 hours to process.
If you have any additional questions, please feel free to contact us.Initial Complaint
06/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was charged on my card fraudulent charges for $27Business response
06/25/2024
Hello *******,
Please be assured that your account was canceled and you were issued a refund of $24.46. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
If you have any questions, please feel free to contact us.Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Bumper has automatically charged my paypal account four months each time at $22.99 totalling $91.96 when I never used their service. I only used the service one time for $1. There was no notice of the subscription which I never singed up for. This is horribly deceptive for the company to set up automatic payments in Paypal with no notification. It is not possible to cancel the Paypal automatic payments and hard to find their information about canceling with Bumper.Business response
06/25/2024
Hi *********:
I apologize for any confusion or inconvenience. Your account was closed because it appears you disputed our charges with your bank. Please be assured the account is canceled and closed. We are locked out of any further transactions. You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.
If you have additional questions, please don't hesitate to contact us.Customer response
07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
06/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Bumper LLC has charged me two times for a value of *****. This was after I had previously thought I had cancelled my subscription. Upon checking now I found that my subscription had not been cancelled. This is due to the extremely poor website design which intentionally hides the option to cancel your subcription. Which, contrary to general practice is not located alongside your account information or billing information but behind a series of menus which each time prompt you to close them and to not cancel your subscription.Business response
06/27/2024
Hi there ******,
Thank you for reaching out and allowing us the opportunity to resolve this for you.
The account was reactivated on 05/02/24 with our $1.00 7-day trial.
Upon further review, it appears we did not receive a request to cancel prior to the end of the trial.
In that event, your account was automatically renewed to the monthly subscription.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel.
You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Please be assured that your account was canceled and you were issued a refund of $45.98.
The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
Additionally, Bumper provides multiple, hassle-free ways to cancel.
You can call, email as you requested from when you first signed up, chat, submit a request through our "Contact Us" form.
If you have any questions, please feel free to contact us.Initial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Bumper LLC uses deceptive billing practices to which they have had Numerous and Extensive complaints against them with the BBB and have a rating of "F" which is accurately deserved.In approximately late April 2024, I used their website to search a VIN for a used Vehicle I was investigating for possibly purchasing. I only chose a 1 time, $5 charge option, but there has been a $24.48 charge every month since that initial 1 time use. Since they required me to use billing through PayPal for the initial one time use, they have automatically billed me using that PayPal connection every since which I did not become aware of until seeing an email from PayPal that I was automatically billed again today and had been for the last three months I never agreed to nor did I sign up for a monthly service! I had no idea I was being charged monthly by this business without my knowledge and have not used their service other than the one time.Upon further investigation I found out that they use this deceptive practice of automatically billing you unless you contact them to stop/cancel an automatic subscription.This is a highly deceptive practice! They even make it very hard to find out how to cancel their automatic subscription and then make it hard to navigate their website to cancel it.This is yet another deceptive practice employed by this company, one consistent with this type of company that draws customers in by what they think is a time time use then automatically bill them thereafter by the use of deceptive practices. I have cancelled my account with them effective today (after great difficulty) using their "contact us" form and informed them of this BBB complaint as well as informed them they need to refund any automatic billing they charged me for that I did not sign up for (deceptive automatic billing) that they billed me $24.48 per month for the last three months totaling $73.44.Business response
06/20/2024
Hi There,
We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us.
When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial.
Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. Please see this link for the sign up page link : ***************************************************************
However, Bumper prides itself on understanding our customers' concerns. We have already issued a total refund of $73.44
We issued this refund in an act of good faith based on your expressed circumstances. Bumper is unable to issue any further refunds on this account. If you would like to review our Account & Billing FAQS please click here: ***********************************************
If you have any additional questions, please don't hesitate to contact us.Customer response
06/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
06/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I use this service one time over a year ago and they've been billing me monthly without my permission. I have canceled three credit cards because somehow they seem to find my new credit card numbers when all I order is from Amazon with the new credit cards. I'm filed three fraud charges with my bank against this company.Business response
06/21/2024
Hi there *****,
Thank you for reaching out and allowing us the opportunity to resolve this matter for you.
We completely understand your concerns regarding the account.
********************** wants our customers to be aware of the billing prior to creating an account with us.
When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
Each customer must agree to these terms before successfully creating the account.
With this action our customers confirm they are fully aware of the subscription details including the instructions on how to cancel.
Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms.
However, Bumper prides itself on understanding our customers' concerns.
We were able to locate your request for cancellation from 06/18/2024, and refund request from 06/21/24.
We have issued a total refund of $79.96.
We issued this refund in an act of good faith based on your expressed circumstances.
Bumper is unable to issue any further refunds on this account.
If you would like to review our Account & Billing FAQS please click here: ***********************************************
If you have any additional questions, please don't hesitate to contact us.Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Ive been charged $22.99 per month for the last 4 months unaware that I was subscribed to this service have not been using it and would like a refund and for the monthly charges to stop immediatelyI cant even log in to the website to try to cancel the subscription and its absolutely infuriating!Business response
06/12/2024
Hi there ******,
We completely understand your concerns regarding the account.
********************** wants our customers to be aware of the billing prior to creating an account with us.
When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
Each customer must agree to these terms before successfully creating the account.
This way our customers confirm they are fully aware of the charges including the date to cancel the trial.
Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms.
However, Bumper prides itself on understanding our customers' concerns.
We have already issued a total refund of $91.96.
We issued this refund in an act of good faith based on your expressed circumstances.
Bumper is unable to issue any further refunds on this account.
If you would like to review our Account & Billing FAQS please click here: ***********************************************
If you have any additional questions, please don't hesitate to contact us.Initial Complaint
05/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received 4 charges from Bumper LCC that i never agree to. Please refund me and stop the charges.Business response
05/21/2024
Hi there ***,
Thank you for reaching out and allowing us the opportunity to resolve this for you.
We were able to locate your account with the information provided.
The account was created on 02/13/2024 with our $1.00 7-day trial.
Upon further review, it appears we did not receive a request to cancel prior to the end of the trial.
In that event, your account was automatically renewed to the monthly subscription.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel.
You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Please be assured that your account was canceled and you were issued a refund of $91.96.
The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
If you have any questions, please feel free to contact us.Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bumper kept charging my account $22.99 each month without me knowing since November. I just checked a VIN number to sell my jeep and just realized they are charing me basically $23 to have an account that why would anyone need to keep and maintain?! This is crazy and exactly what the others are saying in the comments below.Business response
05/16/2024
Hello *****
Thank you for reaching out. I was able to locate your account and submit a cancellation and refund of $45.98. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I tried the 7 day trial for $5.00 it offered. Then Bumper.com charged me $22.99 after the 7 day trial ended* ********** didn't say I would automatically be charged after 7 days. I went back to Bumper.com to remove my payment method, but the website doesn't allow you to remove credit card information. I had to call the bank and request it block the payment and deactivate my card.Business response
05/13/2024
Hi there *****,
Thank you for contacting Bumper ************* and allowing us the opportunity to resolve this matter for you.
Based on your review it appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We were able to locate your account the account is now canceled details about the refund has been sent to the email address on file.
If you have any questions please feel free to contact us at **********************************
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Customer Complaints Summary
116 total complaints in the last 3 years.
64 complaints closed in the last 12 months.