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Business Profile

Auto Services

Bumper, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Bumper, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bumper, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 180 total complaints in the last 3 years.
    • 97 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used a vehicle *********** through their web page and was automatically enrolled in a monthly membership. My request to cancel through their telephone number seems to have been ignored and I continue to receive bills on my credit card.

      Business Response

      Date: 08/29/2024

      Hi there *******,

      Thank you for reaching out and allowing us the opportunity to resolve this for you.

      We completely understand your concerns regarding the account. 
      ********************** wants our customers to be aware of the billing prior to creating an account with us.

      When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
      Each customer must agree to these terms before successfully creating the account. 

      This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

      Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
      Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

      Please see the attached screenshot for the sign up page. 

      However, Bumper prides itself on understanding our customers' concerns. 
      We have issued a total refund of $79.96.

      We issued this refund in an act of good faith based on your expressed circumstances. 
      Bumper is unable to issue any further refunds on this account. 

      If you would like to review our Account & Billing FAQS please click here: ***********************************************

      If you have any additional questions, please don't hesitate to contact us.

      Customer Answer

      Date: 09/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:08/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continuous charge on **** card each month for the last 6 months of ***** after authorizing 1.00 only once. I keep getting notice from **** in repgards to fraudulent charge on my account causing card replacement month after month. I believe this company scams people into giving them their card number knowing they will charge them continuously. Never received any invoicing at all. Contemplating legal action.

      Business Response

      Date: 08/27/2024

      Hi there ****,

      Thank you for reaching out and allowing us the opportunity to resolve this for you.

      We were able to locate your account, matching all details.
      Full name, email address, phone number, zip code. 

      We completely understand your concerns regarding the account. 
      ********************** wants our customers to be aware of the billing prior to creating an account with us.

      When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
      Each customer must agree to these terms before successfully creating the account. 

      With this action our customers confirm they are fully aware of the subscription details including the instructions on how to cancel.

      Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
      Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

      We would also like to confirm that there were multiple bad billing attempts, not successful charges as a result of not cancelling. 

      Please see the attached screenshot for the sign up page link.

      However, Bumper prides itself on understanding our customers' concerns. 
      We have issued a total refund of $68.97. 

      We issued this refund in an act of good faith based on your expressed circumstances. 
      If you would like to review our Account & Billing FAQS please click here: ***********************************************

      If you have any additional questions, please don't hesitate to contact us.

    • Initial Complaint

      Date:08/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** is a fishing scam. They get your information for a free trial, then never invoice you for the charges after the free trial is over. I lost $140 is credit card charges. They are a known scam.

      Business Response

      Date: 08/27/2024

      Hi there *****,

      Thank you for reaching out and allowing us the opportunity to resolve this for you.

      We were able to locate your account, matching all details.
      Full name, email address, phone number, zip code.

      We completely understand your concerns regarding the account.
      ********************** wants our customers to be aware of the billing prior to creating an account with us.

      When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
      Each customer must agree to these terms before successfully creating the account.

      With this action our customers confirm they are fully aware of the subscription details including the instructions on how to cancel.

      Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
      Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms.

      Please see the attached screenshot for the sign up page link.

      However, Bumper prides itself on understanding our customers' concerns.
      We have issued a total refund of $79.96. 

      We issued this refund in an act of good faith based on your expressed circumstances.
      If you would like to review our Account & Billing FAQS please click here: ***********************************************

      If you have any additional questions, please don't hesitate to contact us.

    • Initial Complaint

      Date:08/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didn't order whatever service they provide. I ordered something that cost $1.00, had that paid from my debit card, and they charged me this money.

      Business Response

      Date: 08/16/2024

      Hi there *****,

      Thank you for reaching out and allowing us the opportunity to resolve this for you.

      Upon further investigation, we were able to locate your account, all details matching.
      Full name, Phone Number, email address, zip code, etc.

      We are happy to confirm that you were successfully cancelled and refunded as requested on 08/14/2024.

      Please let us know if we can assist you with anything else. 

    • Initial Complaint

      Date:08/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a charge on my new debit card never been to their site however tried to find my account anywhere by reverse lookup how does a company charge without me

      Business Response

      Date: 08/09/2024

      Hi there ***********,

      Thank you for reaching out and allowing us the opportunity to resolve this for you.

      We were able to locate your account with the details provided.
      All items match, full name, email address, zip code, phone number and the email address was verified upon signing up.

      We completely understand your concerns regarding the account. 
      ********************** wants our customers to be aware of the billing prior to creating an account with us.

      When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
      Each customer must agree to these terms before successfully creating the account. 

      With this action our customers confirm they are fully aware of the subscription details including the instructions on how to cancel.


      Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
      Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

      Please see the attached screenshot for the sign up page.

      However, Bumper prides itself on understanding our customers' concerns. 
      We have already issued a refund of $23.99.

      We issued this refund in an act of good faith based on your expressed circumstances. 
      Bumper is unable to issue any further refunds on this account. 

      If you would like to review our Account & Billing FAQS please click here: ***********************************************

      If you have any additional questions, please don't hesitate to contact us.

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not sure when but when I was looking at trading my car in the FIRST time, I used this website to look up a VIN number, and without my knowledge they started pulling $24 a month out of my PayPal account, I was not aware of this when I first looked up a VIN number. I need a refund of all of the money that has been taken out of my account besides that $1 from the very beginning.

      Business Response

      Date: 08/05/2024

      Hi there ******,

      Thank you for reaching out and allowing us the opportunity to resolve this for you.
      We were able to locate your account with the information provided.

      We completely understand your concerns regarding the account.
      ********************** wants our customers to be aware of the billing prior to creating an account with us.

      When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
      Each customer must agree to these terms before successfully creating the account.

      With this action our customers confirm they are fully aware of the subscription details including the instructions on how to cancel.

      Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
      Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms.

      Please see the screenshot attached for the sign up page:

      However, Bumper prides itself on understanding our customers' concerns.
      We have already issued a total refund of $97.84.

      We issued this refund in an act of good faith based on your expressed circumstances.
      Bumper is unable to issue any further refunds on this account.

      If you would like to review our Account & Billing FAQS please click here: ***********************************************

      If you have any additional questions, please don't hesitate to contact us.

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have these charges for ***** coming out of my credit card for the last couple months and I dont even remember what the subscription was for and have a feeling it was a trial that wasnt properly canceled my card is getting overdrafted due to these charges

      Business Response

      Date: 07/31/2024

      Hi ******,

      The account was created on 11/22/23 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $22.99. 

      When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.

      Please be assured that your account was canceled and you were issued a refund of $91.96. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

      If you have any questions, please feel free to contact us.

    • Initial Complaint

      Date:07/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been charged by Bumper LLC for 28 months and I dont even know what it is or how I signed up for it.

      Business Response

      Date: 08/01/2024

      Hello *****,

      I was able to locate an account utilizing your phone number. The account was created on 03/27/22. Upon further review, it appears we did not receive a request to cancel prior to the end of the quarter. In that event, your account was automatically renewed to the quarterly subscription of $26.22.

      When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.

      Bumper is a website that provides you with access to vehicle records that were formerly only available to dealerships.

      You can search a VIN number, by vehicle type, or license plate to locate vehicle records and much more. All searches are run by you in your account, once you sign up for an account. 

      Does this sound familiar?

      Please be assured that your account was canceled and you were issued a refund of $26.22.The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

      If you have any questions, please feel free to contact us

    • Initial Complaint

      Date:07/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking for some information on line and it charged 1.00 for some information. Unbeknownst to me they started charging me ***** for almost a year and I had never noticed it. Companies like this trick you into getting something for a dollar not knowing you will be charged automatically. Extremely upset when they play these tricks on people. I see all of the same complaints on here about the same exact thing. I wonder how many other people are being charged and them not knowing.

      Business Response

      Date: 07/24/2024

      Hi *****,

      The account was created on 09/20/22 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $19.99. 

      When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.

      After review, we were unable to bill you for several months and there was no request to cancel. Your account was suspended on 9/08/2023 and you did not receive any additional payment requests. 

    • Initial Complaint

      Date:07/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid them $1 to see my car's vin number, and was signed up for a monthly subscription without being asked. I caught it after they charged $22.99. They may have it written somewhere on the website, but it isn't made clear, and they know it isn't made clear.

      Business Response

      Date: 07/24/2024

      Hi *****,

      The account was created on 07/15/24 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $22.99. 

      When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.

      Please be assured that your account was canceled and you were issued a refund of $22.99. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    Bumper, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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