Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  Bank One

  2910 Johnston Street Lafayette, LA 70503

• 

  Chase Bank

  151 19th Ave Moline, IL 61265-3752

• 

  JPMorgan Chase & Co.

  8309 Lockwood Ridge Rd Sarasota, FL 34243-2930

• 

  J.P. Morgan Chase Bank

  800 W. Pinhook Lafayette, LA 70503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been receiving a monthly statement or email for my car payment. I only receive emails when it is overdue with added late charges. I have spoken to customer service about this before with no resolution. I am unable to get into my account online to pay due to a "one time code" that never comes or comes too late. The account is in my husband's name, and he passed away in August 2024. I have tried to tell them this a number of times, but they always give me a hassle. I told them I could send them a death certificate so that I can make the necessary changes to get the account in my name, but they refuse to cooperate. They are very difficult to work with and I feel I am being scammed for extra money in the way of late fees.

  Business Response

  Date: 01/09/2025

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:12/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had six overdraft fees from one unexpected yearly autopay. First time requesting credit from Chase and there system will only allow 3 overdraft credits. Spoke to customer service and their supervisor and was not able to get this complaint resolved. Im requesting credit for the other three overdrafts. These fees are absurd and I have cancelled the auto pay that did this to me.

  Business Response

  Date: 01/07/2025

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ************
  
  
  
   
  
  

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did an electronic transfer of $500 from an outside bank that I often transfer money back and forth from. After 3 days, I got a notice from Chase Bank that the money was put on hold. I spent close to 5 hours between customer service and the branch trying to get this resolved. I was told that this was done automatically and for no obvious reason. The branch and customer service had no idea why this happened, and had no way to release the hold.

  Business Response

  Date: 01/08/2025

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  No, the response from Chase did not resolve or give me closure to this issue.  I was told to read the agreement that I signed when opening the account.  The agreement states that they have the right to put holds on deposits at anytime, and for any reason. 
   
  My concerns still stand. The fact that nobody had any idea why the hold was placed, and nobody had the ability to release the hold is what is concerning to me.

  
  Sincerely,
  
  **** ***********  
  
  
  
   
  

  Business Response

  Date: 01/28/2025

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   

  They still are just giving me the basic response as why this happened. I guess there isn't much I can do anymore.  What I don't understand is why the hold took place, and the fact that nobody could remove the hold. Per the branch and customer service, this was all done by computer and had no reason for the hold.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ***********
  
  
  
  
   
  

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding the recent closure of my checking account without prior notice or explanation. On 12/15/2024, I attempted to transfer funds from my checking account to my savings account, and shortly after, I was informed that my account had been closed.I had over $22,000 in my checking account at the time of the transfer, and I am now unable to access these funds due to the unexpected closure of my account. This action has caused significant inconvenience, and I find it troubling that no prior warning or detailed explanation was provided.The system falsely accused me of fraud but doesnt know what the fraud is when every transaction is recorded on the ********** highly upset I was a valuable customer I felt profiled when I went into my local branch and pulled out $5,000 of money that I earned and since I did that my account gets closed after I tried to transfer MY OWN money.Also on 12/14/2024 they locked my account for the same reason I tried to transfer MY OWN MOMEY THAT I EARNED from my checking to my savings and they locked my account so I called ********************* fraud department (AND THERE SHOULD BE A RECORDING OF THIS) the representative unlocked my account and told me I should be able to transfer my funds so I tried just that and they locked my account again I called they told me I can no longer use their bank and my account is closed.

  Customer Answer

  Date: 01/12/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding JPMorgan Chase & Co. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase has screwed me around all use as a small business! Today they let a payment go through causing me to lose everything. It put my account $4,500 negative.. with employees needing paid job cost still needing paid chase has once again proven to be the worst bank. When I asked what I should do they said wait till Tuesday of next week. By that time it will be too late. I have missed taking my son to dinner for his birthday twice now due to chase failing to do their part. They have held my funds for 120days 14 days. This time I dont think my business will be able to

  Business Response

  Date: 01/24/2025

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Thank you for your assistance. I have been denied access to funds in my Chase bank account for no reasonable reason. The bank has essentially frozen my checking account. Details are as follows. I am a medical student in ********* **** but am from *******. My family came to **** over the Thanksgiving week and my younger brother, ******, and I proceeded with my father into the chase bank branch located on ********** in ********* on the 29th of November with the intention of depositing a check he had recieved from an insurance settlement. We met with the chase bank representative that day and presented our photo IDs ie state issued driver's licenses and subsequently signed the back of the check in the presence of the bank representative who subsequently deposited the check into my account . He promptly told us upon depositing the check that there was going to be a 7 business day hold placed on the check proceeds. We asked for the check back because we preferred to wait until we returned to ******* and simply deposit it at our bank in ******* but we were told the check could not be returned to us. We subsequently left the bank branch that day and I waited the 7 business days and remarkably on the 7th day I got a text alert from the ,fraud ***** At Chase that my account was suspended due to the depositing of this fraudulent check! I immediately called the individual who wrote the check who is a lawyer Mrs ****** **** , and she produced the cleared check which was paid on the same day that I deposited the check! The check was far from fraudulent and had cleared her account that day on the 29th . I have called Chase bank fraud **** daily and i am told they need to verify my brother via cell phone. I give them his phone number each day and they claim they can't reach him. This is outrageous. The lawyer who tendered the check has called as well. My funds have been defrauded by none other than CHASE bank and I simply want our funds. Thank you

  Business Response

  Date: 12/31/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 transactions that should of came out today 12/10/2024 and they ended up processing Friday and posting Monday. I was told by the dispute **** to wait until it post. Last night the **** was closed for me to do so I asked my brother to borrow money until I received my chk in the mail from my employer which I received as of 11AM today and I deposited it electronically. Anyways so since the **** was closed I asked my brother to loan me money in the meantime. I figured today since I knew my chk was arriving that making a dispute wouldn't make sense as I was going to process the payment for today with the merchant. My brother sent the money over right away 12am sharp my acct reflected -$50 and change. Chase is picking and choosing what they want to process. I also had opted out for things to go through the overdraft protection thing and it's showing ON. I spoke to a *** about this last week. They pick and choose what they want to process. My daughter's car seat broke, and I needed something ASAP so I tried to purchase her a booster seat for the mean time using Zip and the transaction wouldn't go through but of course the bank would let other transactions go through when it makes my acct way over. Anyways my acct was reflecting $50 and change in the hole and I woke up to my acct being charged ****** at 6AM sharp.

  Business Response

  Date: 01/14/2025

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/3, while I was at work in ********, my debit card was used at an ATM on 5th and 57th in *********. It was then used for the exact balance remaining in my checking account at the ******************* (Apple Store **** on my bank statement) an amount totaling $2610.82. I believe the Apple Store is in on the scam since they are responsible for allowing this clearly sketchy transaction to go through. They must have video surveillance of the store, the incident happened 10:42pm according to my fraud alert on my phone.I also have video footage of myself at my job in ******** while this took place.I cannot explain how the scammers had access to my bank account or PIN number, or how they were able to approve the transaction. All I know is they must have advanced technology to pull this off and it is terrifying. I hope someone will take this seriously and help stop these scammers.Chase bank denied my claim without any investigation and failed to protect me as their customer:

  Business Response

  Date: 01/16/2025

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got scammed and chase wont give me my money back I know other people who called in for the same scam and we all dont got our money 1225 is the total amount if we all say the same thing it is a big problem and they should listen its a Zelle payment the person did not provide my apartment

  Customer Answer

  Date: 01/04/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by JPMorgan Chase & Co. regarding complaint ID ********.
  
  Sincerely,
  
  ****** ***********
  

  Business Response

  Date: 01/17/2025

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I don’t have my money and Chase put the Blame on Zelle when they clearly know I got scammed and the money that came out my chase account not a Zelle account they use them as a third part and told me my money is not insured which it should be cause the original point of transaction is Chase Bank

  [Your Answer Here]

   

   

   

   

  TheyIn order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ***********  
  
  
  
   
  

  Business Response

  Date: 01/29/2025

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute / claim regarding a fraudulent charge on my Chase debit card (Zelle). I provided the details of the fraudulent transaction in the amount of $550.00 on Oct. 4, 2024. The bank denied my claim, and reversed a provisional credit, saying that I am liable for the disputed charge. I requested a reconsideration of my claim and provided a detailed police report. Chase denied the rebuttal and is still stating that I am being held liable for an unauthorized transaction. This is not fair. Meanwhile, my account is in a negative status.

  Business Response

  Date: 01/10/2025

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.