ComplaintsforJPMorgan Chase & Co.

• Initial Complaint

  01/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I opened a checking account at a bank branch in 11/19/21 that included a $225 promotion. The paperwork I received at that time (and still have) indicated that I have 90 days to make a direct deposit in order to qualify for the promotion. My direct deposit is scheduled for 1/21/22. Unfortunately I was informed today that Chase closed my account yesterday due to inactivity. Chase did not provide me any information in writing or in person indicating that I had to make any transactions within 60 days. I was informed Chase would no longer honor the the $225 promotion for this account (now permanently closed) even though it is within Chase's printed timeframe. They also told me I would not qualify for the promotion for a new account for at least 2 years. I would like a new account opened with the same promotion assuming the account I opened previously cannot be reopened.

  Business response

  02/01/2022

  We responded to our customer's concerns by phone on February 1, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer response

  02/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******  
  
  
   
  
  

• Initial Complaint

  01/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a scheduled 1/13/22 10am appointment with chase bank rep’ ******* at the chase bank located ***** ***** *** ********* ** but I received a phone voice message 1/12/22 that my scheduled appointment was canceled. I’m a disabled veteran and I recently had foot surgery. I had to have someone drive me to the chase branch to take care of my banking business but again latatsha canceled my scheduled appointment without my verbal or written consent. I properly devices as a customer.

  Business response

  01/24/2022

  We responded to our customer's concerns in our letter dated January 24, 2022. To protect our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you. 
  

• Initial Complaint

  01/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Someone committed fraud against me and debited $22,250 from my Chase account. There were two debits of $10,000 dollars and one of $2500. I have tried to resolve this through the Chase fraud department but they denied the claim. Their excuse was because I didn't report a claim fraud on a different ACH from the same merchant. I explained to them it was an oversight. I have already made a statement to the local police who plan on filing a criminal report. The merchant happened to be Citibank. Chase should of denied the ACH debit when they saw there was no merchants name on the debits. i want a full refund of mu funds ASAP.

  Business response

  01/18/2022

  We responded to our customer's concerns by phone on January 18, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  01/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Cannot finish processing Dispute. It costs me money to finish filing a dispute. You guys sent me a pdf document to complete for the transaction dispute. There’s a huge problem. It is password protected. I cannot edit it. I don’t own a printer. I have paperless statements for a reason. I can’t edit this file on a computer. I need to be able to edit it so I can send the completed form to you. Instead my only option is to pay $ for 4 pages of printer copies and then pay $ for envelope and stamp to send it to you. Why does does it cost me money to dispute a transaction?

  Business response

  01/07/2022

  
  We responded to our customer's concerns in our phone call dated January 7, 2022. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  01/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Chase has been adding and withdrawing money into my account for months. I called for an hour today 01/04/22 and finally got through for them to tell me it was a glitch and to get over talked. When I asked for more details ***** and account manager was rude and said I don’t know what to tell you and told me to listen when I was sent from a different department and he didn’t know what was going on. I want to know why there is money being out in and out of my account without my permission and how can you possibly be keeping my information safe if this keeps happening. I want to know where the money came from and how. I expect an immediate call back or this will become a legal matter. ***** did nothing but talk over me and transfer me to a customer service dept that was not open. When I tried to file a fraud claim he sent me there saying they can’t help you but I’m sending you any way.

  Business response

  01/24/2022

  We responded to our customer's concerns by phone on January 21, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  01/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  RECIEVED CHECK, USED CELL PHONE TO DEPOSIT CHECK IN MY DAUGHTERS CHECKING ACCOUNT AT CHASE, CHECK WAS DEPOSITED TO THE ACCOUNT. I SIGN THE CHECK AND MY DAUGHTER SIGNED IT. MONEY PENDED FOR 3 TO 5 DAYS THEN CANCELED FROM THE ACCOUNT.MY DAUGHTER WENT TO CHASE BRANCH TO FIND OUT WHY FUNDS WAS NEVER DEPOSITED TO ACCOUNT. THEY SAID IT LOOKEDED LIKE A FRAUDULENT ACTIVITY BECAUSE THE CHECK WAS NOT POSTED AS (PAY TO THE ORDER) FROM ME TO MY DAUGHTER ON BACK OF CHECK BETWEEN ARE NAMES. I HAVE BOTH OUR CHASE BANKING ACCOUNTS TO PROVE UNDER TRANSACTIONS THAT CHECK WAS NEVER DEPOSITED TO OUR ACCOUNT(S) AND ALSO, I HAVE THE CHECK ON HAND. WHEN I CALLED CHASE, THEY REFUSES TO PAY ON CHECK #********** FOR 104.23. BECAUSE THEY SAID IT WAS CASHED AND IT WAS CREDITED TO THE ACCOUNT.

  Business response

  01/12/2022

  We responded to our customer's concerns by phone on January 12, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  12/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Business account ********** was closed by Chase bank on or about December 10th. When I called and spoke to them on the following day about the closure of the account they stated that the closing date would be on 12/22. The representative that I spoke to stated that on the closure date that I needed to call back about the disbursement of the funds in the account. I did exactly as directed on that and they stated that it would be about 3-4 business days till the funds are issued and that I can call back to verify in 3-4 business days. I did exactly as directed contacted them on 12/27 to verify the fund where issued. After being on hold for 2 hours, the rep. ******* seemed to not under stand what i was asking for and said something about verifications. I asked ****** to transfer me to a supervisor because he did not seem to be able to explain or understand what was taking place. When **** got on the phone she started telling me that there needs to be checks verified that where deposited into the account. I asked why wasnt this ever mentioned during my previous phones calls and she has zero answer. I state that this is something that is previuosly done. It seemd as though she went thru and randomly selected checks because she seemed very unsure of what customers needed to be "verified" **** then told me some where and then some she said that needed to be now didnt need to be. I was left with a list of 4 checks. I called back this morning. And I was told some of the checks i was told had been done hadn't been. When I began to question ***** a "supervisor" she seemed to have a different list again and zero explanations. After asking for her manager she hung up on me. I need my funds released as I am a small business and this is my payroll.

  Business response

  01/12/2022

  We responded to our customer's concerns by phone on January 12, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  12/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hi, My Auto Lease account number with Chase is **********. On Aug 13th I got a call from chase to make a payment and I requested them to please set me up for auto pay like I did earlier. After making the payment my card details were used by them and I was told the auto pay is all set. In September despite me having sufficient funds in my account the payment did not go through and in Oct Chase called me again saying that I owe them or two months. I paid them and again requested help on my auto pay and this time they directed me to website and told me to set it up using my account number and routing details. Due to the September payment not going through despite their confirmation, I have a severe set back on my credit score. I have called them up several time and even received a letter from them on Dec 11th that they see the payment and it will be back dated to September. On Dec 11-12th I had called them and someone from the credit department assured me that this has been clarified and Chase will make the necessary changes in Jan week 1. The calls are recorded by them so I am sure this will be available. Today when I called them, just to recheck, they told me that this is under investigation, and still being looked into. Sir/Ma'am, I earn well and have never defaulted on any payments. I pay ahead of my due dates on all my cards and utilities. I had a mortgage approved from Cross Country and I have made a down payment towards the house that my wife and self liked. Now, due to what Chase has done and the impact on my credit score, my lender is refusing to go with my original Conventional approval and moving to FHA which is an issue with my seller. I am sincerely hoping that someone will read this and help me out. We are looking forward to our first house and this has ruined it all. I am more that happy to provide a copy of my September bank statement showing that funds were not an issue and both my checkin and savings had enough funds Sincerely ***** *

  Business response

  12/30/2021

  We responded to our customer's concerns in our phone call dated December 29, 2021. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  12/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My name is ****** ****** ****** and today is 12-22-2021, I have tried to visit chase bank to withdraw money from my checking account and all there ATM’s are not working and they say “Unable to Dispense Cash”. This problem has been happening for the past month and Chase bank keeps wanting to charge me “non-chase ATM fees”, I am not going to accept the fact that the bank is not willing to allow me to withdraw money from my account and they are forcing me to withdraw money from a non-chase ATM which then causes me to be charged a fee. I need this matter resolved asap or I will be closing all my accounts.

  Business response

  12/29/2021

  We responded to our customer's concerns during our conversation on December 23, 2021. To protect our customer's privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

  Customer response

  12/30/2021

  Better Business Bureau Chase bank put a block/restriction on my debit card today 12/30/2021 without my knowledge and without my permission and my card was declined when i was at the grocery store trying to make a purchase. This is the most disgraceful company i have ever dealt with you need to unblock my debit card now and let me use my card!! I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****** ******
  
  
  
  
   
  

  Business response

  01/07/2022

  We responded to our customer's concerns by phone on January 6, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a POA for my husband ***** *** *****. I have had issues with Chase in the past about a check with a worker who also banked at Chase, and they held a check for more verification. In the end, the check returned and months later. The workers account was closed. Since then they have made it impossible for me to look online at the account or bank with them. This last time I had $2,500 check from my other bank, because I needed the funds in the Chase account. They had a hold on it for a week in a half. I have no idea why they were unable to call the bank and clarify this check which I have done this same thing before. Granted once or twice had been in the account but that was all a long time ago and it is not like they were not going to be paid as they were paid. They now have keep me from logging into the account online and when I try to get it resolved I get hung up on by phone. Then I go in and they tell me I have to call another number. I do that and they ask me to go back into bank with ID and have them call them and when it all done it is 5:00 as I do not live in Arizona I live in ********* **.I have been locked out of the account now for months. They are the worst when it comes to me. I have only 1 reason that is and it would be that the ex wife was a telling for chase bank or US bank either way **** ****** has a lot of friends in these banks, and they see ******, name on the check and it is heelo trouble for me. This has cause late payments and more late payments. I am getting ready to take in another check for $2,500 to deposit in the account, and I am sure they will not give me the credit when It is need. Chase has made a lot of money off of us due to this divorce of ****** but I am tired of it. I had linked the SilverState Account for overdrafts, and they removed it and changed the checking account to a different one twice now. This bank needs to do their job and forget about who I am being the POA of ***** *** *****.

  Business response

  12/30/2021

  We responded to our customer's concerns during our conversation on December 29, 2021. To protect our customer's privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩