Reviews

This profile includes reviews for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JPMorgan Chase & Co. has 2310 locations, listed below.

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  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  J P Morgan Chase

  24 A St SE Auburn, WA 98002

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  Chase Bank

  2301 East Colonial Drive Orlando, FL 32803

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  J P Morgan Chase

  11211 NE Fourth Plain Rd Vancouver, WA 98662

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  JP Morgan Chase

  100 Independence Pl Tyler, TX 75703-1310

Review Details

• Review fromChristine M

  Date: 03/18/2025

  1 star
  Chase’s website is buggy, getting help is extremely difficult, and the people you deal with are unpleasant and dismissive. If you’re looking for a bank that values accuracy, accountability, or good customer service — this isn’t it.

• Review fromJill P

  Date: 03/11/2025

  1 star
  Ok, so I started doing automatic payments for my chase credit card and it never gets triggered, so I end up holding over a balance even though I don't intend to. This is really frustrating and I think fraudulent, i.e. a way for them to trick me into paying interest even though I pay my balance off every month. Considering cancelling this credit card and Chase entirely.

• Review fromJennifer B

  Date: 03/08/2025

  1 star
  Terrible and should not be in business. How can you just drop a customer and close their account without any reason!! Have never gone in the negative, kept a positive balance every month of over $100+ and had a direct deposit every two weeks. Go to use my card to get gas on a wed and then find out thru my emails I have 7 messages saying I withdrew my phone number from ***** and the account and that chase is no longer linked with these cards.. go to my mobile banking and I'm blocked from getting in telling me to call the bank. I call the bank and am pretty much told that no one has any information that the bank reviewed my account and decided that they were gonna close it with no cause or reason and that it's stated in the disclosure that they can do this at any time to anyone... This is total ****!!!!!

• Review fromNorma S

  Date: 03/07/2025

  1 star
  The $200 Bonus promotional offer if you open a Chase credit card and spend $500 or more within the first 3 months was not given to me. I applied in August then called January because I had not received the offer advertised and was informed I should receive this bonus soon. Then in March I still had not received it so I call again. I’m told the offer does not show my account. I’m obviously upset so they “escalate” the issue and told to call back in a few days. I call back and I’m told I will not be receiving the bonus and instead the offer I received was 1.5% extra applied on purchases. I explained that is not what I had originally seen promoted on their website. They had the audacity to ask for proof of such an offer when it’s still very clearly visible on their website. They’re scammers, liars and cheats. This was false advertising. They should be sued!

• Review fromSteve H

  Date: 03/03/2025

  1 star
  At every turn Chase bank has nickeled and dimed our transactions like fees for making change, depositing cash, etc. We pulled all of our banking accounts from them but had leave our mortgage in place. They advertise making double payments like many banks to help pay down your mortgage more quickly but, they don't post your payments until the full payment is met, holding your 1st payment. So there is no paying down more quickly unless you opt for the every 2 weeks which is only effective because there are 26 payments (two weeks) a year instead of 24 (twice monthly).

• Review fromLaurie A

  Date: 03/01/2025

  1 star
  This company is dishonest. I called ahead of time to verify a purchase would be on the pay over time plan. Sadly the purchase was not. I have been denied the transcripts of the recorded conversation without a subpoena. I continue to receive emails claiming that that purchase could be placed on the pay over time plan. This is not a company that can be trusted.

• Review fromSiddhartha S

  Date: 02/28/2025

  2 stars
  I was recently observing escalated fraudulent activity on my account, and Chase has been assisting me with reversing those transactions. The below is a complaint regarding how Chase has handled this matter. I opened yet another Claim for a fraudulent transaction by the same merchant/transaction category, and the customer service representative who opened this claim was extremely rude. Firstly; there was a lot of noise in the background when the representative was helping me. It appeared that the representative was talking to someone else in the background, which is why, she kept me on hold (she was unmuted,) for a long time. Secondly; when I asked the representative about stopping future transactions for this merchant to prevent fraud, the representative informed me that I'll have to pay a $30 service fee to stop transactions. When I politely challenged the $30 service fee, she very rudely & bluntly told me that it must be me who is somehow responsible for these charges, so I should (quoted) "pay the price" for preventing fraud on my account. This is extremely rude, uncourteous, and disrespectful. It appeared that the agent had already made up her mind as the customer (me) being the fraudster in this scenario. Thirdly; when I requested the representative to transfer me to a supervisor to whom I can discuss this issue, she very rudely & bluntly declined. Further; the representative declined to provide her Last name as well, and only provided her First name, which she quoted as 'Kathryn/Cathryn.' I've been a Chase customer for over 15 years, and this experience has soured my relationship with Chase. If no satisfactory result comes out of my complaints to Chase, I'll be inclined to close my account with Chase and Bank elsewhere.

• Review fromChris R.

  Date: 02/27/2025

  3 stars
  ATM didn’t give me my 1000$, took from my account. The bank did not help me with the situation at all. They told me that the atm didn’t malfunction. I asked numerous time could they check the camera but they act like they couldn’t help me. I need my money and I’m faced with a housing issue due to me not getting my money. I need something done immediately.

• Review fromRobin F

  Date: 02/27/2025

  1 star
  I have a Chase freedom visa card and had them for years they have never raised my credit card limit not once. I would never recommend Chase to anyone. Worst bank ever.

• Review fromKalena M

  Date: 02/20/2025

  1 star
  Lying bank my payroll check was sent to a account that was restricted Scott is a liar he said my check would be pushed thru but instead chase rejected it now I worked for a whole me not getting paid hate this bank when this is all over I’m closing the account never wanna deal with chase ever again