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Business Profile

Banking Services

CIT Group, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

This profile includes complaints for CIT Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CIT Group, Inc. has 70 locations, listed below.

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    Customer Complaints Summary

    • 72 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to Cit Bank on Friday, February 14th, 2025. And I spoke with the customer service *** stating that I've been trying to link my "external bank account to Sofi" onto your website but its stating that its an invalid routing ************ not sure why its not able to link but I was able to link my Capital ********** accounts to the external. And so the *** kept me on hold like 20 ************* came back with a lie stating they were looking into this & came back on after keep me on hold another 5 minutes stating that my account will need to be on a "bank review". I asked what was the ************ couldn't give me a reason but someone would reach out to me in 72hrs. So after not hearing from anyone on Thursday February 20th, 2025. I decided to call & stating I needed an update since I was still locked out of my account without any access. So the *** stated I should have a call from someone the following day. So the next day on February 21st I got a phone call from ************ stated that they thought it was someone trying to access my ************** needed proof that it was me & for me to send over a bank statement from "Sofi". And he provided me the email address & send over my bank statement the same ******** claims they would reach out to me in one or two business days. I still haven't heard from anyone yet. But I don't like this ordeal with this ******** would like to withdraw all of money over (10K) out of this bank once I get access again.

      Business Response

      Date: 02/26/2025

      The Bank will respond directly to the customer generally within 15 business days.  Thank you.

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 19, 2024, I transferred $80,000.00 from my ***** checking account to a savings account at ********************, a division of *******************. I now want to close this account but I cannot log in. When I try to log in on my laptop computer I get an error message:This site cant be reached. The webpage athttps://******************************************************************** be temporarily down or it may have moved permanently to a new web address. ************************ I get a similar result when I try to log in on my cell phone. This is not temporary. This does not happen once in a while. This happens continually for weeks. They dont provide a phone number on their web site. Neither do they provide a chat feature.I need your help t close this account.H. ****** ***** ********************** **************

      Business Response

      Date: 02/07/2025

      The Bank will respond directly to the customer generally within 15 business days.  Thank you.

      Customer Answer

      Date: 02/12/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *****



       

    • Initial Complaint

      Date:02/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against CIT Bank regarding a fund transfer issue that resulted in financial loss.On January 13, 2025, I initiated a transfer of $15,000 from my CIT Bank account to my ******************* account for the purpose of purchasing stocks. The funds appeared in my Fidelity account immediately, allowing me to execute a trade and purchase *** stock. However, for unknown reasonswhether due to an error, mismanagement, or potential fraudCIT Bank reversed the transaction without **************** a direct result of this reversal, my Fidelity account incurred a loss of $641.96, which I would not have experienced had the transfer been properly processed. Upon contacting Fidelity, they reviewed the matter and confirmed that the issue originated from CIT Bank, not Fidelity. I have attached a copy of Fidelitys official response and relevant screenshots for reference.I am requesting that CIT Bank immediately refund or adjust the $641.96 loss caused by their erroneous handling of my transaction. Their actions have not only resulted in financial damage but also caused unnecessary stress and inconvenience.I appreciate the BBBs assistance in resolving this matter and ensuring that CIT Bank is held accountable for their mismanagement. Please let me know if additional documentation is required.

      Business Response

      Date: 02/04/2025

      The Bank will respond directly to the customer generally within 15 business days.  Thank you.

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is specifically for ******* ****** services. After being instantly approved for a CitiPay ****** ("Buy Now, Pay *************** via an online shop, I have spent the last two months attempting to register and create an online account in order to make and manage my payments. I was given the run around and was told something different every time the registration failed. I have spent countless hours through email and on the phone with support, with the final correspondence now stating that there's a "known issue" with their verification system (which uses the customer's cell phone number), and that there was no remedy or timeline for this to be fixed. I have no online access to manage a digital banking product. This is completely unacceptable.

      Business Response

      Date: 02/03/2025

      The complaint should be directed to ********** not CIT Bank, a division of ******************* & Trust Company.  Please see the attached correspondence to the complaint, it states ********** not CIT Bank.  Thank you.

      Customer Answer

      Date: 02/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The complaint was filed against the wrong company with a confusingly similar name that was auto-populated in the BBB complaint form. 

      Sincerely,

      ******* ********



       

    • Initial Complaint

      Date:01/07/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/4/2025 CIT bank automatically renewed my ** without my permission. Prior to this date I tried to make a change to this ** on numerous occasions during a 10-day ***** ****** by going to my account on-line. Through numerous attempts I could not execute any changes. I then called CIT to speak to a representative on 12/3/2025 to make changes and was told I should send an internal letter (via CIT's website) with specific directions for the change, which I did. Keep in mind that the 10-day ***** ****** extends to 1/6/2025. Yesterday (1/4/2025) I received an email from *** telling me of an account update. When I went online to check, to my HORROR I found that the ** had been renewed for 2-years at their incredibly low rate. This deceptive practice is unbelievable and I need your help.

      Business Response

      Date: 01/08/2025

      First ******** will respond directly to the customer generally within 15 business days.  Thank you.

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a bank account with *** sometime in November 2024 and when I woke up this morning on Saturday Dec 7th 2024, they suddenly put my account "under review" and I lost all access to my money inside (more than US$10K) which is for my monthly payments. Now they told me there's nothing I can do and I have to wait for the next BUSINESS DAY for them to call me while holding onto my money. This is crazy, I have to wait till BUSINESS DAY (at the very least) to get a call, but they intentionally put my account under review NOT on BUSINESS DAY???

      Business Response

      Date: 12/10/2024

      First ******** will respond directly to the customer generally within 15 business days.  Thank you.

      Customer Answer

      Date: 12/11/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Still can't access my account and still no call from the bank. Will update this once I got a satisfactory explanation on why they freeze my money to begin with. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ******




       

    • Initial Complaint

      Date:07/26/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CIT bank automatically renewed by CD at an incredibly low rate for 2 years without my permission. I received a notification on 7/26 that the CD was renewed. When I called the bank, they claimed there is a 10 day grace ****** that passed, as well as that a notification regarding the renewal was sent on 7/9, however no such email was sent. The associate could provide no proof that a notification was sent either to the email on file or to my address.I was charged an early withdrawal fee of $63 for a CD I never signed up for.

      Business Response

      Date: 07/26/2024

      The bank will respond directly to the customer generally within 15 business days.

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** Braintree rotary is a fraud. They are not helpful and when you try to tell them you have been overcharged they say there is no manager call the police at the same time they give you the middle finger. This business has had other complaints

      Business Response

      Date: 07/02/2024

      Unfortunately, CIT Bank is unable to locate *********************** or Braintree Rotary. Can you please provide more information regarding the issue, account number?  Thank you.

      Customer Answer

      Date: 07/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      I feel I do not have to provide that business with personal information. I  view this has a type of harassment/bullying. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 07/10/2024

      Unfortunately, without more information, we are unable to locate you or any accounts you may have with CIT.   You can also contact CIT's ******************** at ************ for assistance. Thank you. 

    • Initial Complaint

      Date:02/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** is not processing *********** in the published time period. I made a deposit on Feb 13. 2024 and today, Feb 21 the deposit is still not showing as being available. According to the website ACH deposits should take a shorter time than checks. I also have posted a question re this in their message center and there is no response. Heres from their site: How long does it take for funds to deposit in CIT Bank?Our policy is to make funds from your cash or check deposits available to you on the first business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit.

      Business Response

      Date: 02/23/2024

      A response letter has been sent to the customer via ***** on 2/23/2024. Thank you.

    • Initial Complaint

      Date:01/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CIT sent my Form-**** on January 16, ****, via mail. The **** consisted of 3 pages, which were sent in separate envelopes, of which I only received envelopes containing pages 1 and 3. I called CIT Bank on January 18, **** and spoke to ********************* and Supervisor *********************, who told me they had no visibility into why I was missing page 2 because their vendor handles the delivery of ************************************* with locating the missing envelope containing page 2, ********************* suggested I did not open the perforated mail correctly. In speaking to multiple CIT customer service representatives, no one was able to knowledgeably provide insight into why the **** was sent in separate envelopes. I am extremely disappointed by how the bank handles sensitive documents such as the Yearly Form **** by outsourcing it to their vendor, encouraging ID theft. I called CIT again on January 19, **** and spoke to ******* to ask if this was a new practice, and she confirmed it was not. In further unprofessional behavior, ********************* had specifically requested that I contact her on her personal cell phone and not via the CIT Bank customer service line. When we spoke on her personal cell on January 19, ****, it was evident that she did not understand the situation at hand and was attempting to avoid me finding that out.

      Business Response

      Date: 02/05/2024

      A response letter is being sent to the customer via ***** today, 2/5/2024. Thank you.

    CIT Group, Inc. is NOT a BBB Accredited Business.

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