Banking Services
CIT Group, Inc.Headquarters
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/07/2025
- Complaint Type:
- Order Issues
- Status:
- Answered
On 1/4/2025 CIT bank automatically renewed my ** without my permission. Prior to this date I tried to make a change to this ** on numerous occasions during a 10-day ***** ****** by going to my account on-line. Through numerous attempts I could not execute any changes. I then called CIT to speak to a representative on 12/3/2025 to make changes and was told I should send an internal letter (via CIT's website) with specific directions for the change, which I did. Keep in mind that the 10-day ***** ****** extends to 1/6/2025. Yesterday (1/4/2025) I received an email from *** telling me of an account update. When I went online to check, to my HORROR I found that the ** had been renewed for 2-years at their incredibly low rate. This deceptive practice is unbelievable and I need your help.Business response
01/08/2025
First ******** will respond directly to the customer generally within 15 business days. Thank you.Initial Complaint
12/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
I opened a bank account with *** sometime in November 2024 and when I woke up this morning on Saturday Dec 7th 2024, they suddenly put my account "under review" and I lost all access to my money inside (more than US$10K) which is for my monthly payments. Now they told me there's nothing I can do and I have to wait for the next BUSINESS DAY for them to call me while holding onto my money. This is crazy, I have to wait till BUSINESS DAY (at the very least) to get a call, but they intentionally put my account under review NOT on BUSINESS DAY???Business response
12/10/2024
First ******** will respond directly to the customer generally within 15 business days. Thank you.Customer response
12/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
Still can't access my account and still no call from the bank. Will update this once I got a satisfactory explanation on why they freeze my money to begin with.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** ******
Initial Complaint
07/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
CIT bank automatically renewed by CD at an incredibly low rate for 2 years without my permission. I received a notification on 7/26 that the CD was renewed. When I called the bank, they claimed there is a 10 day grace ****** that passed, as well as that a notification regarding the renewal was sent on 7/9, however no such email was sent. The associate could provide no proof that a notification was sent either to the email on file or to my address.I was charged an early withdrawal fee of $63 for a CD I never signed up for.Business response
07/26/2024
The bank will respond directly to the customer generally within 15 business days.Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***** Braintree rotary is a fraud. They are not helpful and when you try to tell them you have been overcharged they say there is no manager call the police at the same time they give you the middle finger. This business has had other complaintsBusiness response
07/02/2024
Unfortunately, CIT Bank is unable to locate *********************** or Braintree Rotary. Can you please provide more information regarding the issue, account number? Thank you.Customer response
07/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I feel I do not have to provide that business with personal information. I view this has a type of harassment/bullying.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business response
07/10/2024
Unfortunately, without more information, we are unable to locate you or any accounts you may have with CIT. You can also contact CIT's ******************** at ************ for assistance. Thank you.Initial Complaint
02/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
*** is not processing *********** in the published time period. I made a deposit on Feb 13. 2024 and today, Feb 21 the deposit is still not showing as being available. According to the website ACH deposits should take a shorter time than checks. I also have posted a question re this in their message center and there is no response. Heres from their site: How long does it take for funds to deposit in CIT Bank?Our policy is to make funds from your cash or check deposits available to you on the first business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit.Business response
02/23/2024
A response letter has been sent to the customer via ***** on 2/23/2024. Thank you.Initial Complaint
01/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
CIT sent my Form-**** on January 16, ****, via mail. The **** consisted of 3 pages, which were sent in separate envelopes, of which I only received envelopes containing pages 1 and 3. I called CIT Bank on January 18, **** and spoke to ********************* and Supervisor *********************, who told me they had no visibility into why I was missing page 2 because their vendor handles the delivery of ************************************* with locating the missing envelope containing page 2, ********************* suggested I did not open the perforated mail correctly. In speaking to multiple CIT customer service representatives, no one was able to knowledgeably provide insight into why the **** was sent in separate envelopes. I am extremely disappointed by how the bank handles sensitive documents such as the Yearly Form **** by outsourcing it to their vendor, encouraging ID theft. I called CIT again on January 19, **** and spoke to ******* to ask if this was a new practice, and she confirmed it was not. In further unprofessional behavior, ********************* had specifically requested that I contact her on her personal cell phone and not via the CIT Bank customer service line. When we spoke on her personal cell on January 19, ****, it was evident that she did not understand the situation at hand and was attempting to avoid me finding that out.Business response
02/05/2024
A response letter is being sent to the customer via ***** today, 2/5/2024. Thank you.Initial Complaint
11/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I opened a savings account on April 2023. I had been using this account as a savings due to the great interest rate, pulling money out each month to pay credit debt. Suddenly, no Nov 30, I got a call saying that there was suspicious ACH activity and that the bank would contact me in an hour with more details since a supervisor was not immediately available. What happened next was that CIT locked me out of my account and placed "under review" without any warning. When I attempted to contact customer service, I was told that they could not tell me anything since the account was locked for them too and that there was no way to contact anyone who could except them sending an email to the fraud department, which they didn't share either. They also told me the "reviews" can take up to 90 days. This is the account I use to make my monthly payments, now CIT has locked me out of all my funds and their cavalier response is to just wait until they contact me. Of course that hour I was told came and went and no one has reached back.Now, it is not like I can still login to the account but just see it locked. No, I am completely logged out so I cannot use any service at all, including reviewing transaction history, statements, secure messages, nothing.What I would expect is that the fraud department or whoever needs to unblock it contacts me, they undo their lock and allow me to withdraw my funds.Customer response
12/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
11/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our company has three lease agreements with CIT **************** We have been cross-referencing payments made since origination. The payment history we have access to through our customer portal is different than the one provided by leadership. How does this happen ?We've also noticed that CIT is not itemizing fees paid and accurately applying them. What institution does not provide their customers running balances ? There is a real lack of transparency and a hidden agenda. We want clarification and know that we're not getting taken advantage of - possibly fraudulently.Customer response
12/23/2023
Better Business Bureau:
At this time, I have not been contacted by CIT Group, Inc. regarding complaint ID ********.
Sincerely,
*****************Initial Complaint
11/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I've created an HYSA *************** account on ********************. But ever since I transferred $5.1k to the account, I'm having trouble logging in. Getting errors such as ******** found" is giving me a heart attack. No other bank fails on retrieving a customer's information. This happened twice now and it's still not resolved. I think I want to get my money back and close the account.Customer response
11/15/2023
Better Business Bureau:
Sorry, I did say a thing that I didn't mean it and not sure how to edit my response. I don't want them to "close my account". I thought through, considered it for hours and decided I still want to keep CIT Bank for now.They still have not resolved the mobile application bug, that's failing to grab my data for whatever reason they have, but I'll probably try to sort it out via their customer service.
Thank you ********************, I highly appreciate that you exist and help poor souls that were treated unfairly by the business.
Sincerely,
***********************
Initial Complaint
11/13/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Thank you BBB for accepting this complaint. I opened a high yield online savings with CIT bank a few months ago. No problems making deposits and/or withdrawals. Everything worked as it should for an online virtual banking account. However over this Veterans Day weekend the mobile app logged me out and will not recognize my email as a valid account holder. This is extremely worrisome and scary as I have many thousands of my dollars in CIT savings. I would like the bbb to help mediate a fix for this so that I can extract my funds and shutter my cit account please. Thank youCustomer response
11/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
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Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
70 total complaints in the last 3 years.
11 complaints closed in the last 12 months.
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