ComplaintsforCIT Group, Inc.
Banking Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
This bank held a loan we had on a truck we purchased. Truck was sold, loan was paid in full, lien was released along with the title. Fast forward 2 1/2YEARS and now we are being constantly harrassed for more money! ON A LOAN THAT WAS PAID IN FULL! We have provided proof, we have told them not to contact us, we have informed them the loan was paid in full and yet they WILL NOT STOP. Conveniently, this all started once they changed names or merged with First Citizens or whatever happened. This is harassment, deceptive billing and fraud.Business response
10/02/2023
A response letter was sent to the customer on 10/2/2023.Customer response
10/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************************
Initial Complaint
09/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I applied online today at CIT Bank website. Unfortunately, I had not seen the negative reviews online from people who had the same experience. After entering all my personal information into the online application, I was immediately denied with no explanation. I am now concerned about identity theft.Business response
09/19/2023
A response letter was sent via ***** to ************************ on 9/19/2023.Initial Complaint
08/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi,I opened a **************** account a few days ago. I successfully verified an external checking account (from Chase) to fund this saving account, and transferred ****** dollars to it.Today, I discovered an unauthorized transaction on my Chase checking account coming from CIT, for ****** dollars.CIT's customer service told me that this unauthorized transfer is because I committed to fund my new CIT savings account with ****** dollars. However, the ****** dollars that I transferred before more than meets this commitment, and therefore there is no justification for this ****** dollars unauthorized charge.Please cancel this charge at your earliest convenience.Thanks,********Business response
08/11/2023
A response letter was sent via ***** on 8/11/2023 to ******************.Initial Complaint
08/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I opens my account back in May 2023. It has progressively gotten worse and worse. The customer service is DISGUSTING! One guy would not speak to me unless I gave him my name 4 times. He insisted on my middle initial as well. Moving on, I made a deposit on 8/1, through ACH, to date this money is not reflecting in my account. I have called customer service and each time they give me the date for it to reflect, it comes and goes. We are on day 8 and I was told on the 8th yesterday and still nothing.I will be closing my accounts and ceasing all banking with Cit Bank. If you want good customer service and honest banking - THIS IS NOT THE **** FOR YOUBusiness response
08/10/2023
Response letter sent ***** to **************** on 8/10/2023.Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 7/20/2023 I Opened a savings account due to the high interest rate, The same day I deposited $7500, A few days later I checked the account and wasnt able to login, after I called I was told my account was under review and that my account was probably going to be closed and my money returned back to me, A few days ago I got a letter confirming that my account was being closed, however last night I received two emails giving me updates about the account that I apparently dont have that my action was required on the account that I cant acces, this bank has been withholding my funds from me for over two weeks now, the minute my account was going to be closed my funds shouldve been instantly wired back to my Pcsb account on file, this bank needs to stop lying to people and making their customers jump through every hoop imaginable, my funds need to be wired back to my account on file immediately, if I do not receive my funds within 24 hours I will be filing a claim with the fdicBusiness response
08/15/2023
A response letter has been sent via ***** on 8/15//2023 to ********************.Initial Complaint
08/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
i tried opening an account but after collecting all of my personal information they denied me an account with no explanation provided. i tried speaking to a customer service representative and was told that maybe i have a vpn. i tried applying from a different computer without a vpn but still the same; collect all my information and then denial without explanation. are they selling my personal information?Business response
08/08/2023
We have sent a response letter via ***** to ******************** on 8/8/2023.Initial Complaint
07/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Their ******* mobile banking app has not worked for more than 2 weeks. There suggestions have not remedied the situation. I cannot deposit checks because of this.Business response
08/08/2023
We have sent a response letter to ********************** via ***** on 8/8/2023.Customer response
08/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I can now login to the app and it functions correctly except for when it doesn't. From time to time the fingerprint security doesn't work and I have to reenter my login info and then turn on and then turn off fingerprint security to get it to work again.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business response
09/08/2023
As instructed in our response letter mailed on 8/8/2023, should you require further assistance, please contact our ******************** toll free at ************. Representatives are available Monday through Friday 9am9pm (ET) and Saturday 10am6pm (ET). Thank you for sharing your concerns and allowing us the opportunity to assist you.Customer response
10/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
07/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I applied to open a CIT Bank **************** account with a $300,000 deposit of funds from another bank. I applied online and started the funds transfer process. My application was denied. CIT would not provide me with a reason. The bank runs a soft hit on your credit. My credit score was 788. Why was I denied? I want a specific reason.Business response
07/26/2023
A response letter has been sent to ***** *********** via U.S. Mail on 7/26/2023.Initial Complaint
06/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I attempted to sign up for CIT **************** Account. Despite having a good credit score and no record with ChexSystems I was denied by the bank's automated account opening system with no explanation. No explanation was sent to me by email or US Postal Mail. I phoned customer service and they could not provide a reason for the rejection. This company is potentially discriminating against me and lacks transparency concerning potentially derogatory information on prospective customers. I request the company explain exactly why my account opening request was denied so I can determine if any rights were violated or if there is any false derogatory information reported against me.Business response
07/06/2023
A response letter was mailed to ****************** on 7/6/2023.Initial Complaint
06/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I opened a **************** account on June. 3, 2023 with ***. I received congratulations and information on how to transfer funds into my account which is where any and all communications ended. Once they have your transfer, deposit or debit, they do not communicate AT ALL and the *** app is USELESS. Funds are floating in cyberspace, no notifications about pending transfers, completed transfers, either to or from them, or external accounts. The website, once you go through the useless app to get on the website, is not much better. Now, I simply bypass the app and use the website. Terrible, customers are reeled in with great rates but there are absolutely no other positive advantages to being a *** customer. The website will only tell you about a pending transfer days after it is initiated. The *** rate is great but not worth the aggravation and lack of information. I funded my account but am reluctant to add more. They need to be more customer friendly online. The customer service calls have been ok but that is not a convenient way to communicate when placing a call is not an option. Its simple, just communicate to me about my money, where it is, where it is coming from and going to. I say look at Citibank and learn. That is where I took my money from. Communication is immediate, on the app and in an email. Rates are one thing but customer service will always win me over.Business response
07/07/2023
A response letter was sent via U.S. Mail to ************** on 7/7/2023.Customer response
07/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
However, I will say that the CIT Bank app could be more functional and user friendly, rather than having to sign onto the CIT Bank web page.
Also, more frequent, real time communications from CIT Bank via email and texts would be helpful.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
68 total complaints in the last 3 years.
17 complaints closed in the last 12 months.