Complaints

This profile includes complaints for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Citi

  388 Greenwich St New York, NY 10013-2362

• 

  Citifinancial

  603 Columbus Ave. Sandusky, OH 44870

• 

  Citigroup

  1190 S Dixie Hwy Coral Gables, FL 33146-2918

• 

  CITIBANK

  PO Box 6248 Sioux Falls, SD 57117

• 

  CitiFinancial

  201 Milan Ave., Suite 12 Norwalk, OH 44857

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a citicard ********** consumer card. Was asked questions that were incorrect - "What loans do you have with ************** " I have no accounts with ************** I only have credit with CIBC! I proceed to name off all my lines of credit and credit card amounts. Then asked me again what about a credit card with ************** Any competent person trying to validate me would notice, and say "hey I made a mistake I meant CIBC not ************** and you have answered everything correctly sir". So they continue to ask questions. So after everything has been screwed up royally by the agent he proceeds to tell me that I was only approved for $4500. I said $4500 is a long way away from the $15,000 I requested. Was told I could not answer any of the questions. So I could not be validated. Frustrated I ended the call and contacted a supervisor. Told them to listen to the recording, and you will see for yourself. Apparently the recording did not exist. She re asked me the correct questions. Within minutes I was approved for the $15000 and was told the funds are available immediately. The next day I started tearing off my roof. Had a crew removing everything so I went to the store. Spent 1 hour ordering all my items totalling $10,101. Once I tried to purchase. The teller said he needs to contact customer service?? Then another hour of drama started. 4-5 agents / supervisors started lying told me all sorts of nonsense excuses like: could not validate you?? Then you don't have available funds. Then without any explanation told me to hand my CIBC credit card to the cashier with zero regard for my privacy. Then they started talking to me incredibly disrespectful and refusing to answer any questions explaining what is happening. The the supervisor tells me account has been flagged. All this within 24 hours of being approved and validated. Leaving my roof now bare and unprotected. I am beyond insulted by the unprofessionalism of this vexatious company!

  Business Response

  Date: 08/16/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a motorcycle loan from this institution back on June 21, 2023. I refinanced the loan with Navy Federal Credit and sent Citibank ***** a check, which they cashed on July 23, 2023 (I've attached a copy of the processed check). Since then, I've made repeated calls and had online communications with them, with zero resolution. In each case, even after the check from my credit union was cashed, they denied receiving the check or the funds. They say that even though my name is on the check, and also the *** number for the motorcycle they hold title to, they cannot assign the cashed check to the rightful account. I've never had a financial instituion cash a check and deny payment while repeatedly putting the blame back both on the customer and the bank. I've repeatedly asked to speak to a manager or have someone explain to me why this is happening and no one can. Now they are telling me an "investigation" could take 4-6 weeks and I'm responsible for any payments due, even though they've been paid in full for the loan they originally gave. I've already spent hours trying to resolve this matter and each time I speak with a rep it's clear to me that nothing is being done to get to the bottom of the matter. The bottom line is they were paid in full for this loan three weeks ago and my account still shows me owing the full amount with a payment due on August 22, 2023. Please assist me in this matter as I've exhausted my ability to deal with this organization.

  Business Response

  Date: 08/15/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A purchase was made on my citi credit card at a vendor in ******. I reside in *** and have never left the country. A dispute was filed with citi, they reversed the fees while investigating, then I find out months late that they put the charge back on the card because they spoke to the vendor and confirmed the transaction was legitimate. I called and explained I was not trying to charge back or dispute them as a merchant, it was a fraudulent charge, which was why I had them cancel and issue a new card. They were supposed to reopen the investigation as the payments are past due, but over a week later, the account still shows the dispute as completed.

  Business Response

  Date: 08/15/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 

  Customer Answer

  Date: 09/03/2023

  Better Business Bureau:
  An email was received and they have corrected the issue.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a Citi bank card for a few years. I had a couple of charges on my card that I was having a difficult time with the merchant on, so I disputed both. It was a long process and is still ongoing because Citi bank lost both cases. The reason for this complaint is because for the last month, Citi lied to me. They told me I had a credit from the merchants bank on one of the disputed transactions. I find out a month later, that was not true. I have been wasting my time for a month trying to get them to credit my account for this money that I was told should be there, when really that wasn't the case at all. Or possibly, someone else is lying and they're deleting notes, because 3 different people told me the same story until today. I have no idea. The entire process has been frustrating enough so for them to add on to it is entirely aggravating. Why lie Citi bank? What good does that do for you? To others out there shopping around for credit cards, beware.

  Business Response

  Date: 08/15/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 

• Initial Complaint

  Date:08/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Citibank customer and looking for a branch with safe deposit boxes to rent one. Branch search on Citi side does not allow to filter for SDBoxes. Had to ring cust service (rang 9:14am EST 11-Aug, done 9:34am) and go branch by branch w/rep in a 20min call. Was given 5 branches in all of Brooklyn ** w/ SDBoxes. Was told I need to ring branches directly, as there is no central info on vacancy. Got branch numbers off Citi site. Though calling within business hrs, recording always says "this branch is closed". Tried all 5 branches plus several local ones I know for sure are open. Same recording. Impossible to speak to a branch. Rang Citi back (shortly after, unsure exact time). Told rep this is a problem. She said she'll "connect me". Then there was a series long "ringing" tones, which disconnected about 1 min later because no one picked up. Rang Citi 3rd time (rang 9:49 EST, done 10:08 11-Aug), asked for supervisor. One came on the line. Didn't seem to understand my problem. Told me she can help me locate branches with SDBoxes. Told her I have the branches, but am unable to speak to anyone. She accused me of shouting (which I wasn't; her volume was quiet, and I was in an area with ambient noise, so I _was_ speaking at a higher volume, but was certainly speaking slowly and calmly). Told her I wasn't shouting. Tried to explain problem again. She tried to find branch locations again. Told her I need to speak to a branch. She said she'll try to call them for me, then I got the same line switch, "ringing" tones for 1 minutes, then it disconnected again (19 min total call). This level of customer service is unacceptable. How do you expect for people to ring your branches if your automated system just says branches are disable. Attitude of reps and esp. supervisor is downright disgraceful. I spent almost 2 hours today trying to get anywhere, and I'm still nowhere. Due to circumstances, it will be impossible to visit all 5 branches in person in hopes of available SDBoxes.

  Business Response

  Date: 08/15/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 

• Initial Complaint

  Date:08/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a Best Buy order for delivery on 5/26/23 ($1218.99 for a ******* Galaxy S23 Ultra). Delivery was expected next-day from ****** No delivery was made, but ***** marked the order as delivered and signed for by "GHANDS" (not my name; I live alone and was home the entire day). ***** refused to take responsibility, says Best Buy needs to file a claim. Filed billing dispute with Best Buy Credit Card on 6/5, after a week of repeated chats and their refusal to resolve via chat. Email received 6/20 saying they are seeking info from vendor; duplicate email received on 7/5. Tried calling "security ops" but no option to talk to anyone to get an update. Received packet via postal mail saying the investigation concludes I am responsible for the disputed charge: they mailed me printed copy of the order receipt and of ***** tracking page that shows the erroneous signature. No indication that they attempted to work with ***** to track the delivery and determine where it went - it's as if they failed to understand what the claim was about and think I disputed the charge as erroneous instead of as undelivered. I feel that Best Buy Credit Card & support operated in their own interest and were dismissive of a 21-year customer seeking help with a purchase made in good faith but not received. It's now been nearly three months and I am being bullied into paying for something I never received, instead of the business aiding the customer and making things right. I have no trust in Best Buy since they clearly refuse to do the right thing (were adamant in their refusal to help via the multiple chat conversations; then spent over a month "investigating" but giving no clarity about their findings or whether they even investigated what they were asked to). I am begging Citi to provide some needed oversight to correct this. I just want to receive the product I ordered, please, instead of being told to pay $1200+ for nothing.

  Business Response

  Date: 08/15/2023

  **ACK - Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Citi left me a voice message and emailed a response (attached) a week prior to adding their follow-up to BBB. I consider their response unacceptable for a few reasons. The first reason is that Citi advises that I work with the delivery carrier to resolve the matter of not receiving my delivery, which ignores the fact noted in my complaint that I DID previously work with the carrier, and the carrier advised that the shipper/vendor (Best Buy) must file a claim (carrier will NOT accept a claim directly from me), which Best Buy refuses to do. The second reason I find the response unacceptable is b/c, same as Best Buy support, Citi has offered no clarity about their investigation. Best Buy support concluded their investigation by emailing me a printed of my order receipt (I had this already) and a printed copy from *****.com of the delivery confirmation which does NOT indicate the precise delivery address the package arrived at but DOES indicate a signature for delivery which is NOT my signature (I had access to this already). I sought Citi's help b/c I expected more clarity and transparency about their findings, after performing their own investigation, than what Best Buy support offered: I did not receive what I expected. The third reason is b/c in the voice message left for me on 8/22, the rep provided a phone number + extension to call if I had further questions or concerns (also provided operating hours, in "MT" time zone). I have attempted to call several times: each time, the *** fails to recognize the extension I enter until I re-enter a second time; then after a brief hold the call rings once and then disconnects. I was seeking to call in order to clarify precisely what I stated as my first reason for considering the response unacceptable: Citi clearly misunderstood that I tried working with the carrier already and the carrier said further action must occur from the vendor/shipper. I feel that the poor handling & poor responses from Citi, and Best Buy before them, set a horrible precedent: "place a delivery order with us and take your chances! Maybe you'll never receive what you ordered but you're still going to pay us -your cash is more important than your trust." Since this whole matter occurred, I am finding many other instances of botched deliveries from ***** to Best Buy customers; many of those cases indicate that Best Buy or Citi worked amicably to resolve, so I wonder what differs in my case that they are unwilling to help.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 09/26/2023

  Citi will no longer respond to the customers complaints as we consider the matter resolved.

  Customer Answer

  Date: 10/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Admittedly, the initiation of my complaint/request for aid from Citi was too generalized. I indicated what I sought as a resolution in a very broad manner - that, ultimately, the resolution I sought was to receive what I ordered from the vendor. I did not care how that was achieved and was willing to let Citi make that determination (re-ship the order to me or make available for pickup from a store; file a claim with ***** and proceed from there). Citi has instead blatantly and repeatedly responded by ignoring the finer details of the complaint/request and its subsequent follow-up responses. They say the matter is considered resolved but have done NOTHING to resolve it. Sending a copy of an order receipt does not resolve the matter of me having not received the order. Citi suggests that I pursue resolution with *****, but I have stated multiple times ***** previously clarified that pursuit of resolution requires a claim to be filed BY THE VENDOR (alternately, the vendor can provide documentation empowering the consumer to file a claim). I do not know why Citi is aggressively refusing to perform either action. It is ironic and poorest business etiquette telling the consumer to do something the consumer has already indicated and affirmed only THE VENDOR has the power to do. I have attached a copy of the BBB case response I received from ***** when I initially pursued the matter with them - please READ IT. It was this response which led me to open a case with Best Buy, and then subsequently with Citi due to the unhelpful response and lack of action from Best Buy. I am asking and urging Citi to PLEASE help me resolve the matter of having not received the order I placed, either by filing a claim against ***** for undelivered goods or by providing me sufficient documentation empowering me to file a claim myself. I am hopeful you will read and reconsider your previous stance and responses. This case was filed by a customer in good faith, seeking the same good faith from a trusted vendor: the result is Citi belittling that faithful customer and indicating the customer is not worth any legitimate effort (reminder: you gave me a phone number for support that never answers and only hangs **). In the meantime, per the recommendations of personal associates and other business entities, I will be referring this matter to my state's attorney's office, making them aware of Citi's and Best Buy's inaction.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citi LL Bean Mastercard has not yet settled disputed claim, that is 6 months old - I have now invested around 10 business hours on this problem.I had a credit card ending in **** with LL Bean and approximately 23 years ago was notified the card was closed by Citi. LL Bean then opened a new account with a different number and has been current every month since it was opened. My initial inquires to the Citi desk were not helpful as the service people could not find the account in their system, I asked what I should do and one rep suggested it was probably a fluke and just ignore it.In March April I received an e-mail bill form Citi on the closed account for a purchase made November 2022 - I thought it was a fraudulent purchase. The transaction was more than 4 months old and I just got the bill. I asked for documentation as I could not remember a purchase made 4 months ago.Sometime in late April or May I got statements from Citi showing a purchase was made but not what was purchased, At this point the $120.40 purchase had run up to a total over $300.00.By July I determined that I did make the transaction and talked to a third or fourth level person and asked for help with a solution where the interest and penalties were almost three time the amount of the purchase and had gone more than four months without me getting a statement - meanwhile my other LL Bean credit card has been paid off after every month.In July a sent a check for the amount of the purchase with a letter to Citi that I was sending the enclosed account to settle the entire amount - their acceptance of the check would be their acceptance of my offer.My new balance is now over $300 all interest and penalties on a $120.40 purchase made 6 months ago. The last two representatives told me that Citi was in the process of reversing interest and penalties and the matter should be closed soon.Looking for relief - looking at small claims court for business interruption.Thanks.

  Business Response

  Date: 08/15/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case # ***************** Account #: *********** On July 29th, 2023 I was robbed by a family ************ boyfriend. I have not received any goods from these unauthorized transactions nor have I even spoke to them since the incident & none of my family members want to get involved! My iPhone 8plus was stolen with all of my information, Citibank credit card, ID & social security card. They even changed my password & activated face verification on my iPhone 8plus that was stolen! It all happened while I was sleep, I woke up & noticed my MacBook was out of place but I had a password in it. I am so agitated with this process because they do not have access to the cameras at Citibank. I even submitted & opened police reports! The following transactions were unauthorized, I even notified them those transactions were not done by me when u contacted them at 11:44am in the morning that same day! I have not paid my rent & other bills that needed to be paid. I AM LEFT WITH NOTHING. THATS MY MONEY I WORKED HARD FOR THE SHOULD HAVE PROPERLY VALIDATED THE TRANSACTIONS!! I just want my money back! That was about $7,500 I worked hard for! The citi bank branch does not have access to their cameras on the facility & could not validate nor show proof on my end that it was not me or at fault. I did not receive any goods from this situation! I am behind on my bills & have no money whatsoever until I get paid again! I contacted every department possible including the executive department & filed a complaint with the credit financial protection bureau! PLEASE HELP ME!!!

  Business Response

  Date: 08/15/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

  
  
   
  
  Hello! I was emailing you all back to respond with an update on my case with Citi bank to inform you all it has not yet been resolved. They stated the investigation can take up to 60 days. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******  
  
   
  

  Business Response

  Date: 09/06/2023

  Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Citi Premier Credit Card. The last 4 digits are: ****. I recieved an email from Citi (attached) stating that if I made a single hotel stay of $500 or more I would "get back $100". I had to make the booking through the ************ website. Which I did. I was even able to use my Citi points towards the booking. I have never recieved this $100 for making the booking and staying at the hotel. The stay was June 25 - June 28, 2023. I have made five phone calls, with three of them just being passed between departments. I recieved an email (attached) that clearly shows the conditions for booking a hotel to get the $100 off. On May 21, 2023 I called to confirm that I could get this discount. And the guy I spoke to said yes, I could, I just needed to book through the app or website and it would be credited to my account.I booked the hotel on June 1st (email attached). I applied my points, but during the booking process there was no option to apply the $100 discount. A few days after this booking, I called again and double checked that the $100 would be applied and I was told it would be credited to my account on my next statement.On June 29, 2023. I called again, as I did not recieve the $100 on my statement. At first the representative said it was only on selected hotels. But it is clear, it is not on selected hotels. They agreed to give me $100 credit on my next statement. This is in the phone call notes Citi has. On my next staement there was no $100 credit.August 14, 2023. With the new statement there is no $100 credit. I just spend over an hour being passed between departments finally, they kicked me out of the system, and I had to re-enter my credit card informaiton to start again. It was clear from the conversations nobody had the authority or willingness to give me the $100 credit. I would like CITI to honor their advertisment at at least give me a $100 credit for the hotel stay of over $500.

  Business Response

  Date: 08/15/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 4 months there have 4 or more false fraud alerts for this/my Citi credit card. I alone have done ALL attempted transactions for this credit card and they are ALL legitimate. The card keeps being blocked and I have spent over 5 hours resolving these false fraud alerts.

  Business Response

  Date: 08/14/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email,or mail within 15 days.