Business Profile

Banking Services

Citi

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,433 total complaints in the last 3 years.
2,555 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Best Buy and they gave me a credit limit of *****. They also told me there is a ************ if I needed it. They connected my computer. The connection did not work and they came the second time. After some time I found out that the interest is increasing, I asked why and they told me that the promotion time is over I had to pay or increase interest interest. In July the interest I paid was showing $335 in one year. In August's bill they changed the interest and the whole bill was different. amount. They actually changed everything. A couple of times they stated on the telephone that the promotion expired. I asked them to have a record of my payment history Even if I pay $400 today, next month they increase the payment and they send me another changed bill. I do not understand their billing. Now they show a credit limit of $*****, available credit of *****, and a cash advance of 200. I want to make a payment arrangement to close the account they refused. They are a danger to my family. I want to ask them to verify my payment history, and when I signed about the promotion. I am upset. I do not know about accounting but I am a graduate student. I can understand when someone cheats to charge me putting many reasons like promotion is over and changing the original agreement. I am sad lost confidence in this business. My advice to others is that do not fall for promotion which they can manipulate and charge you more. This is immoral, I do not care about his years of service in the business, all I know is that he is hurting my budget and refusing to provide my payment history. I bought only a laser hp printer of type M428f-M429f and a value of probably $ ******* and a **** computer with a market value of not more than $800. Can you please ask him to make a payment arrangement and finish it soon canceling all this gimmickry of credit limit and available credit, after explaining the charges?
Business Response
Date: 07/19/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days
Initial Complaint
Date:07/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a Citibank credit card a few weeks ago and was told I would get a card in the mail.I never received one, but am being told I have a payment due next month.I tried calling, but the automated system never gets me over to a real human, it will hang up on me or just refuse to get me to a human.There is no one to contact on an email or support chat.I just want to be able to talk to an actual human and get help.I should not have to go through this just to get assistance
Business Response
Date: 07/18/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days
Initial Complaint
Date:07/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************************** Citi Reference Number: ********************* Account ******************* on 7/15/2023 my account was randomly closed without warning causing me to lose access to $9,000 in funds which I have not received.
Business Response
Date: 07/18/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days
Initial Complaint
Date:07/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed I had late payments from CITI on my credit report. During these months I did not receive anything stating I was late. As you can see, majority of my payments have been on time so I am requesting the removal of these late payments from my account. I am trying to increase my score to purchase a home and would greatly appreciate if you guys can submit a request to the credit reporting agencies to remove the late payments.
Business Response
Date: 07/18/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days
Initial Complaint
Date:07/18/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the companies bill they added late fees to which I called customer service and they said they had deleted. But when I got another bill from them the fees had not been deleted and they added more late fees. I called customer service and they would not work with me on resolving this matter they said the fees were standard and would not delete them.
Business Response
Date: 07/17/2023
**** *** **** ***** ************************ ***** ******** ********** ******** ********** ********** ****** ******** ****** ******* ***** ******** ****** * ********* ******* ********************************************** ***** ****** ***** *** ******** ** ***** *** ************************* **** *********

Dear **************,

We acknowledge the receipt of the Business Bureau Consumer Complaint #********

On behalf of *************** I apologize for any inconvenience our valued customer may have experienced regarding their credit account.

The ********** has carefully reviewed all information pertaining to the matter. We have forwarded the customers concerns to Citibank (************), which is the financial organization managing all ********** credit accounts. At the conclusion of the review and investigation by Citibank, ********************* will receive a response directly from them within 10 business days.

Please know that it is The **********s goal to satisfy all our customers with the products and services that we provide. The ********** values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.

Sincerely,

****************
******************* **** ********* *********** ****** *********************** **** ************ ** **** *********
Customer Answer
Date: 07/18/2023
I would like to have all this debt cleared and have a balance of zero dollars
Business Response
Date: 07/18/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable,via phone, email, or mail within 15 days.
Customer Answer
Date: 08/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
Date:07/18/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Citi card is making it impossible to rectify a wrongful charge on my credit card. Every time I call they say, we are having system updates and cannot access your account. Please call back 2-3 hours Their online chat ends the chat saying the same thing. They say they cannot locate an account with my exact card number and my social security number. Its a ring around process with no employee who knows anything. All customer service seems to be third party and can barely speak English. They closed my dispute without even contacting me to make it right. They did not send me the documentation on the appeal they claim they sent. They are wrongfully keeping the charge and not refunding me my money. In the image I attached, I was never send the documentation the chat is referring to- both of them. Citi card has ignored me since this dispute started and made getting ahold of customer service just about impossible. I just want my refund back, Im happy to talk with anyone on the situation and provide more documentation from the incident up until now. Thank you.
Business Response
Date: 07/18/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable,via phone, email, or mail within 15 days.
Initial Complaint
Date:07/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The ********** (THD/ CBNA) has reported incorrect information to the credit bureaus. - Experian, Equifax, and TransUnion.Acct# ********* I requested an investigation into this inaccurate report and for THD/ CBNA to send me the findings of the investigation, the original contract, and all other relevant information under the FCRA.It has been over 90 ******** still have not received anything. Instead, THD CBNA falsely updated my report. This is hurting my credit.
Business Response
Date: 07/14/2023
***** *********************** ******** ********** ********** ********************** ******* ***** ************** * ********* ******* ************************************************************************************************** *** ******************** *** ********* * ********

Dear **************,

On behalf of *************** I apologize for any inconvenience our customer experienced regarding their credit account.

********** has carefully reviewed and investigated this matter and offers the following in response to your concerns. We forwarded the customers concern to Citibank (************), N.A., as they are the financial organization that manages all ********** credit accounts. After the review and investigation by Citibank,******************* will receive a response directly from them within (10) business days.

Please know it is The **********s goal to satisfy all our customers with the products and services we provide. The ********** values its customers patronage and looks forward to servicing their future home improvement needs.

Sincerely,

********************
********* *********** ******* *********************** ********* ******* ********
Business Response
Date: 07/18/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
Initial Complaint
Date:07/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I enrolled my **** consumer wireless bill in AutoPay and paperless billing at **** in Feb 2023 to earn a $10 or $20 statement credit toward its bill with qualifying spend. I spent 2 hours by calling to ************ ( on the back of my card) speaking with unprofessional representatives from Citi Bank. They are forwarding me to **** phone # ************. So After speaking and chatting with them for over 3 hours I complained to BBB about ****, and from the executive office ************ was told that my reward should come from citi credit card, not from ****. So, I should receive by now $30, and next month $20. Can this be set up without wasting so much time, please?
Business Response
Date: 07/17/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days
Customer Answer
Date: 08/04/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have not received any response by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I have to wait for 15 days to get in contact with citi. And doesnt mean they will contact me. I was hanged up couple times, because I asked for supervisor. When citi contact me and actually fix the issue, then the claim can be closed.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 08/17/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
Customer Answer
Date: 09/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

Hello,
I already responded on Aug 14, 2023 and on sept 9th. I haven’t received any resolution of this problem. Citi representative played naive that I had signed and in couple days unsigned of paper statements and auto pay. This lady who called me and then sent a letter proves that she doesn’t want to do anything with this.
So I earned $40 and can’t received them. I opted out from Citi credit card, and not going to use it anymore.
As on the previous response to bbb.org I mentioned that AT&T representative responding to my claim accepted that I fulfilled all requirements and even citi worker did when I called, only he said can’t help me to change anything.
It is so sad that citi openly shows their attitude regarding resolving the problem, citi leaves how it is.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ******
Initial Complaint
Date:07/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding this entity ("Best Buy Citi,") I am concerned that my account might be in use for "dark money transactions," as each time I try to verify my account data, there is an error or issue. Additionally, transactions are being made via ("Apple") for iCloud products that I did not authorize.Please assist!Kind regards,/S/_____DIONNE ********************
Business Response
Date: 07/17/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
Initial Complaint
Date:07/17/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with Citibank North America and do not have a contract with Citibank. They did not provide me with the original application like I asked.
Business Response
Date: 07/17/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

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Citi is NOT a BBB Accredited Business.