Complaints

• Initial Complaint

  10/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I entered into a contract with the business for 10 podcasts for $5000. In May they contacted me advising me I was their Professional of the Year and so I paid an additional $6500. That money included a podcast with ******* ****** The first scheduled podcast with ******* ***** was cancelled by *** ****** My credit card was charged for another $5000 that wasn't authorized. I disputed the charge but my Producer ******* stated he would get it credited. Ultimately the dispute was found that I was liable. It is now October and I still have not received a refund which means the company has stolen $5000 from me. I have stopped working with the company now and they company **** me the $5000 they illegally took from me. The "Producer" will not return any of my texts or phone calls now which shows the company knows they are in the wrong. I am only asking for the $5000 that they illegally took from me.

  Business response

  10/21/2024

  Dear ******* ******,
  
  Thank you for reaching out and sharing your concerns. I apologize for the frustration this has caused and want to assure you that we are taking your concerns seriously.
  
  Regarding the $5000 charge in question, I will ensure that we look into the matter thoroughly. Our team will review all related details to ensure everything was handled correctly and in line with the agreement.
  
  We appreciate your patience, and I will keep you updated as we investigate this further.
  
  
  Sincerely,
  
  The Team at PBN Podcasts 

  Customer response

  10/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I received an email for reference ID #******** today saying that the business responded and my case is closed. It did not resolve my issue. They simply stated they would look into it and they have not returned the money.
   
  It will be resolved when they return the $5000 they illegally took from me. They have a history of doing this to people. As the matter is not resolved I did not respond that it was resolved and did not realize I needed to respond as it was not done.
   
  Please continue to work at getting this matter resolved and my money returned to me.
   
  Thank you!

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

• Initial Complaint

  08/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello BBB,After reviewing my podcast, I found a flaw in the recording and wished to cancel my transaction. Therefore, on May 21, 2024 I asked to have my payment for a podcast with ***** *******, Vice President, of the Podcast Business News Network returned. He agreed and gave me contact information with the ********************************** Below is the copy of the email he sent me:Hey *****,If you seriously want to cancel please just email **********************************. They will be able to put in a request and take care of *******,***** ******* ********************************************************* Group ********************** Yesterday, August 28, 2024, I noticed my bank account had $1,000 worth of funds withdrawn by this company. In speaking with the bank, they claimed they received a 15 page letter from this company which **** agreed with and they were unable to return my funds. In searching the internet for the address and zip code of this company, to make a complaint, no information was found. Only in the 15 page letter to the *********************, is an address available. This company is misleading the public and charging exuberant prices for services that are flawed. The fact the Vice President agreed to a reimbursement of my money, then reneged on it 3 months later, is dishonest. The advertising podcast was first aired May 21, 2024 on the Professional Podcast Network. ***** ******, RLA ***** Landscape Architecture Landscape Architect License ***************** ******************

  Business response

  09/17/2024

  Dear *** ******************** you for reaching out to us regarding your concerns. We understand your frustration and appreciate the opportunity to address the matter.
  
  Please allow us to remind you of our strict no-refund policy, which applies to all transactions. This policy was clearly outlined during the agreement and remains in place to ensure fairness and consistency across all of our clients. While we cannot offer a refund, we are committed to resolving any issues you may have with the podcast recording.
  
  If there are any specific concerns with the quality or content of the podcast, we would be happy to review the recording and take the necessary steps to address them. Our goal is to ensure that you are fully satisfied with the service provided, and we are here to make any adjustments necessary to meet your expectations.
  
  Thank you for your understanding, and we look forward to working with you to resolve this matter.
  
  Best regards,  
  

  The Team at Podcast Business News Network

  Customer response

  09/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  07/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In May 20, 2024 I talk to ******* at podcast business news network about doing another package that cost more with them. I initially said no but he told to just try it out and he guaranteed that he would refund all my money back it I was not satisfied and he also only charged $3500 and so there is still a balance of $3000 so I am tried to stop them from process anymore money. I texted back 2 day later an told him. I could put this off. I'm having problems trying to get material together for this Friday's podcast. I was suppose to be the business of the year. I told him to offer it to someone else. He called me back and left a voicemail stating that he would be talking to corporate because he was the top person and they would refund me back my money. I still have this recording and also have text message stating that the it would be handled. It is now going into the month of Aug and now he is avoiding my calls. I want my money back as promised. I am going to contact my credit card and tell them and see what they can do on that end.

  Business response

  08/19/2024

  
  Dear *********************************,
  
  Thank you for reaching out regarding your recent experience. We understand your concerns and appreciate the opportunity to clarify our policy.
  
  Please note that our company maintains a strict no-refunds policy, which was clearly communicated at the time of purchase. This policy is prominently stated on the DocuSign invoice that you reviewed and signed, confirming your agreement to these terms.
  
  While we understand that you may have had discussions with our team, its important to highlight that the signed agreement is binding, and any verbal assurances or promises made outside of this signed document do not override the established terms.
  
  Given that you have agreed to and signed the document outlining our no-refund policy, we cannot process a refund. We encourage you to review the terms of the agreement if you need further clarification.
  
  If you have any other concerns or need further assistance, please don't hesitate to reach out.
  
  Sincerely,  
  

  The Team at PBN Podcasts 

  Customer response

  08/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  It hasnt been resolved.   She said what *************************** told me after I signed the contract.  This was before I signed.  He said that a shoud tey it and he qould personally make sure I got my money back, becuase he was the vice president.  
  
   
  
  So her statement was inaccurate
  
   
  
  Luckisha Townsend  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

• Initial Complaint

  07/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I signed up to do 10 podcasts with this company for a fee. I have no problem with this. Immediately after the first podcast *************************** called to tell me that everything went so amazing well that they wanted to elevate my status to professional of the year, provide more podcasts, and other perks for an additional $6500. I declined multiple times. I finally asked if the fee was refundable if I said yes, and ******* said yes. So I agreed. (Thats on me.) However, I did not sign any contracts or agreements - this was strictly a verbal agreement. Two days later, I texted ******* and asked him to cancel the additional services and refund my money. He agreed. Since then, no refund has appeared on my account, despite ******* assuring me every time I texted that the refund was approved and in process. I am attaching screenshots of our texts.I have filed a dispute with my credit card company as well.

  Business response

  07/23/2024

  Dear **********************,
  
  
  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address this matter.
  
  Our company maintains a strict no-refund policy, which is clearly communicated to all clients prior to entering into any agreement. This policy applies to all services and packages, including the additional services discussed during your conversation with ****************.
  
  We acknowledge your decision to upgrade based on the conversation with ****************. However, as stipulated in our company policy, verbal agreements are binding, and once services are agreed upon, they are non-refundable. This policy is in place to ensure that our resources and efforts are dedicated to providing the best possible service to all our clients.
  
  While we regret any inconvenience this may have caused, we must adhere to our established policies. We appreciate your understanding in this matter and look forward to continuing to provide the podcast services initially agreed upon.
  
  Should you have any further questions or require additional assistance, please do not hesitate to contact our customer service team directly at ************************************************************
  
  
  Sincerely,
  
  
  The Team at PBN Podcasts 

  Customer response

  07/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I did not see or sign any paperwork agreeing to the upgrade, nor did *************** indicate the were no refunds; he EXPLICITLY told me, verbally and in writing MULTIPLE TIMES, that I could change my mind and be refunded. I requested a refund within 48 hours. I am certain that **************** knows the company policies, so it sounds like he knew this and purposefully lied to me; I believe that would be fraudulent sales practices.
  I believe I am entitled to a refund. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business response

  08/01/2024

  Dear **********************,
  
  Thank you for reaching out to us regarding your concerns. We understand that you have initiated a dispute with your credit card company, **************** (AMEX). Due to this dispute, we are currently unable to issue a credit on our end.
  
  Regarding your comments about our refund policy, we would like to clarify that our contract clearly states a strict no refund policy, which is company-wide and applies to all customers. We strive to communicate our policies clearly, and it is our standard practice to ensure that customers are aware of these terms before finalizing any agreements.
  
  We appreciate your understanding in this matter. If you have any further questions or concerns, please feel free to reach out.
  
  Sincerely,
  
  The Team at PBN Podcasts

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in April I was approached by this company to do a podcast with them and asked me to pay 500 dollars up front via card. I did not get any kind of receipt so I then decided to no longer go with them. I talked to my bank and asked them if they were a fraudulent company, but they said they were not. They made record of this call and they advised me to get a new card, which I went through the process of. Come to find out the company charged my card again for the same amount during the process to get a new one without my consent. I have spoken to the podcast company a couple times but have refused to give me my money back. I never gave them the ok to charge again. The bank was able to get my 1000 back but then returned it to them a month later, and I have no idea why but I am following up with them too. I want my 1000 back since I never got to do anything with them and I did not want to continue.

  Business response

  06/28/2024

  Dear ***** ,
  
  Thank you for reaching out to us regarding your recent experience. We sincerely apologize for any inconvenience you have encountered.
  While we strive to maintain the highest standards of service. Although our records indicate that all transactions were processed correctly, we want to ensure your satisfaction.
  As a gesture of goodwill, we would like to offer you a $300 company gift card. We hope this will demonstrate our commitment to resolving the issue and regaining your trust.
  
  Please feel free to reach out if you have any further questions or concerns.
  
  
  Best regards,
  
  The Team at PBN Podcasts 

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 15, 2024 I was called by ************************* from PBN Network (phone *****************) who offered me to be interviewed by them on a podcast for a cost of $500 (invoice attached). I declined but he argued and managed to convince me to agree to the service and my Chase credit card ending in ***** was immediately charged. Next, PBN Network sent me a Docusign (attached) and when I read the terms in it that it was a final sale and fee to reschedule, I declined to sign it and called ************************* to ask for cancellation of the interview which was scheduled for Feb. 8, 2024 (attached) with *****. ***** was unavailable but I spoke to ********* (phone ************) and told her I wanted to cancel it. I asked for cancellation less than 6 hours later, in my email of 01.15.24 (attached) but nobody ever responded. I wrote another cancellation email on 01.30.24 (attached) and never heard of them again. I called ************************* and told him I'd like to cancel but he kept saying "it's going to be okay", "no fee for rescheduling", etc. On Feb. 7 PBN sent me a text message reminder for the interview to which I responded saying "please cancel it" as I did before. They never called me or contacted me ever but charged me $500 for a service I never got. I will be filing complaints with the Consumer *********************** and the **** Please help me get a refund from this fraudulent company. Thank you.

  Business response

  03/13/2024

  Subject: Resolution to Your Concern with PBN Podcasts
  
  
  Dear *********************,
  
  
  Thank you for bringing your concerns to our attention regarding your recent experience with PBN Podcasts. We sincerely apologize for any inconvenience you have encountered.
  
  
  Upon reviewing the details of your case, we understand that there have been misunderstandings regarding the terms of our service and the cancellation process. We want to clarify that PBN Podcasts maintains a strict no-refund policy, as stated in our terms and conditions.
  
  
  However, in recognition of the inconvenience you've experienced, we would like to offer you a $250.00 company credit that can be used towards any of the services we offer. This credit is our gesture of goodwill and commitment to ensuring your satisfaction.
  
  
  We apologize for any miscommunication or lack of response on our part. Rest assured, we take your feedback seriously and are committed to improving our processes to prevent similar issues in the future.
  
  
  If you have any further questions or would like to discuss this matter further, please do not hesitate to contact us. We appreciate your understanding and patience as we work to address your concerns.
  
  
  Sincerely,
  
  
  ***************************
  

  PBN PODCAST CUSTOMER RESOLUTION SPECIALIST

  ***************************************************
  ************

  
  

  Customer response

  03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  PBN is in violation of the Telemarketing Sales Rule as postulated by the ************************ ******************* business-guidance resources co..  which states:

  "The TSR requires sellers and telemarketers to disclose all material restrictions, limitations, or conditions to purchase, receive, or use goods or services that they are offering to the consumer. Material information is information that a consumer needs to make an informed purchasing decision."

  On Jan. 15, when I agreed to the $500 charge, I was transferred to a processor who asked my permission to record my consent to the charge and NONE MENTION was ever made by anyone of the conditions of "final sale" etc. stated in the Invoice, which they sent me AFTER my credit card was charged. I was NOT properly informed of the conditions and I did NOT sign it, as stated in my correspondence the same day. PBN sent me a text message confirmation of the charge BEFORE they sent me the Invoice by DocuSign. The company NEVER responded to my phone calls or email, NOR attempted to resolve the issue, instead, they FORGED my electronic signature on the Invoice. 

  On Jan. 30, I clearly stated once again I REFUSED to sign the Invoice, requesting a cancellation and refund. Once again, PBN NEVER RESPONDED. At the time I was unaware of the forged signature on the Invoice, I only found out about it last week when they sent a signed Invoice my credit card company. PBN COULD HAVE gotten back to me on Jan. 15 and Jan. ******************************* this complaint, i.e. "**************** you signed this, and we don't issue a refund" but they WERE SILENT, and never RESPONDED which once again shows how fraudulently they "produced" my electronic signature.

  I hereby request a copy of the Jan. 15 recording of my consent to the credit card processor, as well as, a copy of my telecon of Jan. 16 with ************************* where I clearly stated I DID NOT SIGN their Invoice and requested a cancellation. On that phone call, ****************** actually said I should "ignore the terms of the invoice and sign it", which I declined and clearly asked for a refund. It is my right to obtain a copy of my consent which also shows PBN's failure to properly inform me BEFORE they charge my card.

  Today, I escalated this issue to the ************************** and the ************************, for PBN's violations of the Consumer Law. In addition, I will leave negative reviews against PBN everywhere online to prevent other people to be scammed.

  I am asking PBN once again to provide a full refund back to my credit card to avoid fraud charges against them and incur losses when I expose their illegal practices. Thank you.

  Sincerely,

  *********************

  
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Customer response

  04/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Dear PBN, 

  I DO NOT want to do business with you. I told you so on the day you charged my card. You wouldn't answer my calls so I wrote an email (attached) saying I WOULD NOT SIGN THE DOCUSIGN INVOICE because I saw your terms on the document were extremely unfavorable (attached, not signed).  You called it a "contract" and produced a fraudulent copy with my electronic signature. 

  I have no doubt in my mind you are a FRAUDULENT company. You violated consumer law and NEVER INFORMED ME of the terms in your "contract" BEFORE you charged my credit card. There are multiple complaints against PBN for FRAUD. You charged business owners thousands of dollars without offering any service. You NEVER provided any goods or services to me either. 

  There are many NEGATIVE REVIEWS against your company doing the exact same thing you did to me. This is your models operandi. 

  You sent the exact emails to other people complaining offering a small credit and no refund. The same email you sent to me.

  WHY WOULD ANY OF US WORK WITH FRAUDULENT CROOKS LIKE PBN?! I will expose you everywhere on the internet and will report you to the *** and I will never stop exposing you for the fraudulent crooks that you are. 

  Please don't copy and paste the same email and continue sending it back WITHOUT ANY RESOLUTION. I WILL NOT DO BUSINESS WITH YOU. I attached a 35-page complaint where you kept sending the same email to the complainant and never resolved the issue. I'd appreciate it if you don't do that. 

  *********************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  06/28/2024

  Dear **** ,
  
  Thank you for bringing this matter to our attention. We apologize for any frustration and inconvenience you have experienced.
  We understand your concerns. Our team is currently reviewing your case and all related communications. We take these matters seriously and aim to resolve this promptly. Although our policy generally includes a no-refund clause, we recognize the need for flexibility in certain situations. As a gesture of goodwill, we are offering you a $300 company gift card. We value your feedback and appreciate your patience as we work to resolve this issue. Should you have any further questions or require additional assistance, please feel free to contact me directly.
  
  Best regards,
  
  The Team at PBN Podcasts 

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was contacted by this business in January 2024 with an offer for marketing (billboard advertisement and podcast commercial), as well as five 30-minute podcast recordings. I signed contract with them and paid the total fee of $2500 on 1/24/24. To date, I have not received any of the deliverables. I have emailed them numerous times requesting updates, information, etc. In the last month, I have received one vague response which did not confirm expected dates or completion of my deliverables. Additionally, the first podcast was slated to record tomorrow 3/6/24 -- per prior emails, I was to receive a confirmation for the recording 24 hours prior (today), which did not occur. I sent an email again today advising that the contract has been breached and requested response ASAP, which did not occur. I am seeking assistance in obtaining a full refund of the $2500 fee that I paid and wish to no longer attempt to do business with this company. Thank you so much!

  Business response

  03/13/2024

  Subject: Resolution to Your Concern with PBN Podcasts 
  
  
  Dear ***************************,
  
  
  Thank you for reaching out to us regarding your recent experience with PBN Podcasts. We appreciate your feedback and understand your frustration with the delay in receiving the services outlined in your contract.
  
  
  Upon reviewing your account and the terms of our agreement, we want to assure you that we take our commitments seriously. While we regret any inconvenience caused, we must clarify that we maintain a strict no-refund policy.
  
  
  However, in acknowledgment of the inconvenience you've experienced, we would like to extend a $1,000 company credit to you, which can be utilized towards any of the services we offer. This credit is our way of expressing our commitment to ensuring your satisfaction and addressing any outstanding concerns.
  
  
  We apologize for any miscommunication or delay in providing updates on the status of your deliverables. Rest assured, we are actively working to resolve this matter and ensure that you receive the services you were promised in a timely manner.
  
  
  If you have any further questions or would like to discuss this matter further, please do not hesitate to contact us at [contact information]. We value your business and are committed to resolving this issue to your satisfaction.
  
  
  Sincerely,
  
  
  ***************************
  

  PBN PODCAST CUSTOMER RESOLUTION SPECIALIST

  ***************************************************

  ************

  Customer response

  03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. In response to their generous offer of $1000 credit to be used at some point in the future, this is not necessary. I would only like to proceed with my paid advertising package, but appreciate the offer very much! 
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  01/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 11th 2023 I participated in a solicited 5-minute free podcast with this company. I was promptly contacted by them with a high pressure sales pitch for multiple podcasts and billboards for a one-year period. I signed the contract.Right after the call I did research on the BBB site and within hours contacted the company and asked to cancel the contract.I had received no services! I knew I signed a no refund policy on the invoice however having not received any product or service I didn't think it unreasonable to make that request. I was denied that request, twice. I contacted my credit card company and they denied my request for refund because of untrue statements by PBN stating I had received their services.I did not!My credit card has charged my account .As of this writing I have received nothing from PBN .My contact with this company consisted of setting up the 5-minute pod cast being solicited for the no refund policy contract ,my attempt to cancel the contract twice and no other contact from me with this company.I did not participate in any podcasts, interviews, logo designs or approval of billboards. Those are the things they stated in which I participated in their letter to my credit card company, all untruths!

  Business response

  01/22/2024

  Subject: Acknowledgment of Your Concern and Resolution Process
  
  Dear **************,
  
  Thank you for reaching out and bringing your concerns to our attention. We understand the importance of addressing your experience with Podcast Business News Network (PBN), and we sincerely apologize for any frustration caused.
  
  While our policy maintains a strict no-refund stance, we take your concerns seriously. Our team will thoroughly investigate the issues you've raised regarding the services and statements provided. Please be assured that any discrepancies will be addressed in a timely manner.
  
  To express our commitment to resolving this matter and compensating for any inconvenience, we would like to offer you a $500.00 gift certificate for use on any future services with us. We value your feedback and want to ensure your satisfaction aligns with our commitment to providing quality service.
  
  A dedicated representative will reach out to you shortly to discuss the specifics and work towards a resolution. We appreciate your understanding and patience as we address this situation.
  
  Best regards,
  
  PBN Podcasts 
  
  Client Relations Team 

  Customer response

  01/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As the enclosed email will show, I signed a contract, quickly asked for it to be canceled.

  I did not receive any services from PBN. They have stated to my credit card company a notion to the contrary. Completely untrue.

  This is nefarious and illegal business practice and cannot and should not be ignored or pandered to.

  The offer to extend a ****** credit for future services is not only insulting but does not come close to the repayment of 5,****** to my credit card company.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  02/12/2024

  Dear **************,
  
  Thank you for reaching out and bringing your concerns to our attention. We understand the importance of addressing your experience with Podcast Business News Network (PBN), and we sincerely apologize for any frustration caused.
  
  While our policy maintains a strict no-refund stance, we take your concerns seriously.

  
  To express our commitment to resolving this matter and compensating for any inconvenience, we would like to offer you an additional $1,000.00 gift certificate on top of the $500.00 previously offered for a total of $1,500.00 in gift certificates for use on any future services with us. We value your feedback and want to ensure your satisfaction aligns with our commitment to providing quality service.
  
  A dedicated representative will reach out to you shortly to discuss the specifics and work towards a resolution. We appreciate your understanding and patience as we address this situation.
  
  Best regards,
  
  PBN Podcasts 
  
  Client Relations Team 
  
  

  
  

  Customer response

  02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because once again this company's offer is preposterous and insulting!

  This is equivalent to offering a starving man an empty bowl and asking them to pay for it. I don't see how this company can be trusted considering they've already lied to my credit card company claiming that they have given me services in which they have not provided!

  The amount of $5,500 returned to **** of America on my behalf would satisfy my claim, nothing less.

   Thank you

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 10, 2023, I paid Podcast Business News Network $5000.00 According to our contract, my package was to include the following:PODCAST(S) 10 + 200 airings and commercial PODCASTS ON TV 5 DIGITAL BILLBOARD 2 LEAD GENERATION I recorded several podcasts beginning in May with their on-air hosts which were 30-minute interviews in which I provided the content on travel-related topics. For several weeks everyone was very responsive but then radio silence from my contacts. I am not even sure if the additional airings and commercial were honored and I don't know if they've been scheduled. However, the remainder of the contracted services HAVE NOT BEEN delivered to date. I have called and emailed repeatedly since August and have had no response. My contacts are never available when I call. The receptionist answers the call and lets the line go dead without speaking.The lack of integrity and professionalism is unacceptable. I would like to be a satisfied client and need PBN to do the right thing, honor their agreement, and provide the services that were paid for. I can be reached at the number and email address they have on file.

  Business response

  01/22/2024

  Subject: Acknowledgment of Your Concern and Our Commitment to Resolution
  
  Dear ******************,
  
  We appreciate you bringing your concerns to our attention. We understand the importance of the services you expected from Podcast Business News Network (PBN) and sincerely apologize for any inconvenience.
  
  Upon reviewing your case, we want to assure you that we take this matter seriously. While our policy states a strict no-refund policy, we are committed to addressing and resolving the issues you've encountered. Our team will investigate the delay and lack of responsiveness, ensuring a thorough examination of the services promised in your package.
  
  We apologize for any frustration you've experienced and will do everything in our power to rectify the situation promptly. Our customer satisfaction is paramount, and we aim to provide you with the services you paid for. A dedicated representative will reach out to you shortly to discuss the specifics and work towards a resolution.
  
  Thank you for your patience and understanding.
  
  Best regards,
  
  PBN Podcasts 
  
  Client Relations Team 

  Customer response

  01/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While I appreciate the acknowledgement of the complaint and their stated intention to review and resolve the issue satisfactorily the response is quite vague and PBN has not provided a timeline for when they will honor the contract and deliver the services that were paid for namely 

  PODCAST(S)                  10 + 200 airings and commercial
  PODCASTS ON TV          5
  DIGITAL BILLBOARD       2
  LEAD GENERATION

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  03/13/2024

  Subject: Resolution to Your Concern with Podcast Business News Network
  
  
  Dear ***** ******** 
  
  
  Thank you for bringing your concerns to our attention regarding the services provided by Podcast Business News Network. We sincerely apologize for any inconvenience you have experienced.
  
  
  After reviewing your account and the terms outlined in our contract, we want to assure you that we take our commitments seriously. While we stand by the quality of our services, we understand your frustration with the lack of communication and the delay in delivering the remaining components of your package.
  
  
  Although we maintain a no-refund policy, we are committed to finding a resolution that ensures your satisfaction. As a gesture of goodwill, we would like to offer you a $1,000 company credit that can be applied towards any of the services we offer. This credit can be used at your convenience to make up for any outstanding services or to explore other opportunities within our network.
  
  
  Please accept our sincerest apologies for any inconvenience this may have caused, and we appreciate your patience as we work to address your concerns promptly. We value your business and are committed to providing you with the exceptional service you deserve.
  
  
  Should you have any further questions or wish to discuss this matter further, please do not hesitate to contact us. 
  
  
  Sincerely,
  
  
  ****** *******

  
  *** ******* ******** ********** ********** ************************* ************

  
  

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  PBN first calls and gets your business to do a very short podcast. Then they will call you and say that your "show" got great results so they want to "sponsor" you to let you have a special package rate where you can pay a special price and get various advertising and media promotions. The package they sold me for $3500 was SEVEN 30-minute segments along with TWO billboards, airing for 2 weeks each. Then kiosk advertisements in malls, doctor offices, etc. all over the world. Then THREE television spots on channel 115 and Manhattan Neighborhood Network. A commercial and a total of 140 shows with replays. Also a link to my website. After they hook you in, they forget about you and do NOT follow through other than some podcasts. This is a total scam and I have NOT seen anything for my money but a few recorded podcasts. I keep emailing but I am being ignored. DO NOT invest with them!

  Business response

  12/06/2023

  Dear ***************************,
  
  We appreciate your feedback and apologize for any dissatisfaction you've experienced. While our company strictly adheres to a no-refund policy, we are committed to resolving this matter. We understand your concerns about the promised advertising and media promotions, and we sincerely apologize for any oversight.
  
  To address this issue, we would like to schedule a meeting to discuss alternative solutions and find a resolution that meets your expectations. We value your business and want to ensure your satisfaction. Please let us know a convenient time for you, and we will make every effort to address and rectify the situation.
  
  Thank you for bringing this to our attention, and we look forward to the opportunity to make amends.
  
  Best regards,
  

  PBN Podcasts Client Relations Team 

   

  
  

  Customer response

  01/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  AEMG Podcast Otherwise known as the Podcast Business New Group

  disputed my chargeback with ************ Here is the letter I sent to both PBN and ************

  PBN

  **** ******************** ************** ** *****

   

  Copy also sent to

  Podcast Business News Network

  *** ******* *** ********* ** *****

   

  Chargeback information: Case #***************

  Date of Transaction: 10/3/23

  Disputed amount: $3500

   

  To Whom it May ****************** ************* ******* *** **** ******* *** *** **** ********** ***** ************ ******** *************You have disputed my claim that I never received what was promised to me. I am writing this to let you know that your bate and switch tactics are unfair and I intend to launch a complaint with ********************************.

  Please find all my documentation provided:

  1)      ******* ***** ***** *** **** *********** ** * ***** **** **** ***** ****** ***************** *********************************************** ****************** **************** ************** **** ******** **** ********** ******** ************ ******** ************ ******** ************* ******** *********** ******** ************* ******** ******* **** ************ *******************************************. This was an explanation of packages I could buy. I purchased the $3500 package for which I should have received the following:

  a.       7 30 min. Podcasts

  b.      2 Billboards (**** told me there would be one in ******* and one in ********)

  c.       3 television spots airing on optimum channel 115 and Manhattan Neighborhood Network

  d.      140 shows with replays

  e.       A commercial

  f.        I was also promised A promotional digital kiosk displaying around the world my company

  g.       **** also promised a backlink to my website

   

  2)      I have included emails with **** showing me large photos of huge billboards. I asked her if she needed large file photos for the billboards and she said no that your team could work with whatever files I could provide. Which I did. I HAVE NO IDEA WHAT THAT PHOTO IS YOU SENT TO *********** TO PROVE I GOT A BILLBOARD, BUT THAT IS NOT A BILLBOARD and is false advertising to make me think I am paying for two large billboards and then put a little tent sign out somewhere with my logo instead. Plus no one ever showed me this.

   

  3)      The emails also have **** promising a link to my website, and the digital kiosk.

   

  4)      The emails also show that I was getting frustrated and asking **** for the billboards, and *****, and link etc. (Nov. 1)

   

  5)      The emails show that I was questioning **** as to whether this was a scam. (Nov. 6) She would take weeks to get back with me and saying she was travelling, or that there was a COVID outbreak, etc.

   

  6)      (Nov. 15) Email from me asking for Billboards, Kiosk, Link No reply

   

  7)      (Nov. 20) Email from me asking for what was promised to me No reply

   

  8)      You took my money on the 3^rd of October and nearly two months later I am still asking for what was promised to me. Mainly I was asking for a timeline of when I would receive what I paid for but was not getting any communication.

   

  You cannot entice people to purchase a package and promise various items and then once they sign your contract & run their card, you basically disappear.

  Some would call this bait and switch tactic when you send photos of large billboards and then instead print a little tent street sign. I asked for the chargeback because no one was communicating with me. I also filed a complaint with the Better Business Bureau.

  All I received was a few 30 min. Podcasts. I did receive an audio file of a 3 sec. commercial (although I dont know if it was ever aired)  I would have been happy to pay you and indeed I would have paid you every year if I had received what was promised. Instead, I feel like I got very littleand a waste of my time (in addition to money).

  I ended up paying $3500 for 4 little podcasts.  Thats ridiculous. If you are a legitimate company, you need to take a serious look at your business practices and ability to communicate with your customers.

  At this point, I want all my money back to compensate me for my time and efforts.

  I have also sent a copy of this letter to ************

  In Light & Love,

   

  *********

   

  "One can never consent to creep when one feels an impulse to soar"

  ***********************

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  01/09/2024

  Dear *********,
  
  Thank you for reaching out to us. We appreciate your feedback and concerns. We understand the importance of communication, and we sincerely apologize for any frustration caused.
  
  While we have a strict no-refund policy in place, we are committed to addressing your concerns and finding a resolution. We value your satisfaction and would like to work together to ensure you are satisfied with your purchases.
  
  Our team will review your case thoroughly and reach out to you promptly to discuss potential solutions. We are dedicated to improving our communication and service delivery to ensure a better experience for you.
  
  Thank you for your patience and understanding.
  
  Best regards,

  PBN Podcasts Client Relations 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩