Complaints

This profile includes complaints for Delta Children's Products's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Delta Children's Products

  114 W 26th St New York, NY 10001-6812

• 

  Delta Enterprise Corp

  175 Liberty Avenue Brooklyn, NY 11212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Feb 9th 2025 for the Delta ****** 4-in-1 convertible crib in white along with the entire bed set. I received the furniture on 3/15/2025 and the cribs wood was defective and cracked, and I CANNOT put the pieces together. My daughter is due very very soon and have sent them 4 different requests to call me and email me to rectify the problem with only ONE generic answer that provided some help. I need to speak to a LIVE customer service representative and not emails that no one ever answers. The quality of the furniture is very good and looks very nice, but the wood is warped, and 1 piece is slightly cracked, and the main wood piece is NOT cut right for the rail to slide in correctly. I ordered 2 out the 3 replacement pieces but the main wood backing is out of stock. I need to rectify this problem IMMEDIATELY as my daughter is due very soon. DELTA PLEASE GIVE ME A CALL TO HELP RECTIFY THE PROBLEM SINCE NO ONE GETS BACK TO ME!

  Business Response

  Date: 03/26/2025

  ****** ******** ****** ******* ********************* **************************************************************************************************************** ****************** * **** ************ *** ******* ***** ********** ********
  
  Thank you for reaching out regarding Complaint #********. We have carefully reviewed the details of the complaint and the supporting materials, which indicate that the consumer has encountered difficulties in receiving assistance.
  
  Upon reviewing our records, we found that the consumer initially contacted us on 03/15/2025, reporting that their ****** 4-in-1 Convertible Crib arrived with multiple defective parts. On 03/17/2025,we requested additional manufacturing details to better assist them. On 03/18/2025, the consumer requested a phone call, expressing concerns that they were not being properly assisted. We responded on 03/19/2025, explaining that,due to high support volume, we would continue communication via email and once again asked for the necessary manufacturing details, which the consumer promptly provided.
  
  On 03/20/2025, we offered to replace the crib,with the consumer simply needing to void their current unit and provide evidence of this. That same day, the consumer submitted photos showing the voided crib. On 03/21/2025, we confirmed that a replacement order had been placed and provided the consumer with the estimated shipping time, along with assurance that they would receive shipping updates once the item was in transit.
  
  According to ***, the replacement crib is currently en route and is expected to arrive on 03/27/2025. The tracking number is: *******************
  We appreciate the opportunity to address the concerns raised by the consumer, and we remain committed to ensuring their satisfaction.
  
  Best regards,
  Delta Children Furniture
  **********************

• Initial Complaint

  Date:03/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dresser for my babys nursery on 12/2/24. When the order was placed, I was told that the product was expected to be shipped in 8 to 12 weeks. I reached out after ************************************************************ early March. I reached out again today and they said shipping is now delayed again until after March 18th. Even after shipped, it can take another 2 to 3 weeks to come. I am in the final weeks of my pregnancy and due in early April. Because of their delays, I cannot finish my final preparations for the nursery, including setting up the babies changing table, diaper, and supplies and clothes. This is a major inconvenience as a new mom, especially when I expected to this shipped to me and ready weeks ago.

  Business Response

  Date: 03/18/2025

  ****** ******** ****** ******* ********************* **************************************************************************************************************** ****************** * **** ************
  Re: ****** ****
  Complaint: ********
  
  Thank you for reaching out regarding Complaint #********. Delta Children has thoroughly reviewed the details of the complaint and the accompanying materials, specifically addressing the consumers concerns about receiving assistance with their outreach.
  
  Upon reviewing our records, we noted that the consumer initially contacted us on 02/06/2025 to request an update on the shipping status of their ***** 6 Drawer Dresser with Changing Top and Interlocking Drawers. On the same day, we informed them of the 812-week shipping period from the date of purchase. We also notified them of a delay in the order and provided an updated delivery estimate for March. To address the inconvenience caused by the delay, we offered complimentary Room of Choice service.
  
  The consumer reached out again on 03/08/2025 seeking an update. On 03/10/2025, we confirmed that the dresser was expected to ship on 03/18/2025, with delivery estimated to take an additional 2-3 weeks.
  
  On 03/11/2025, the consumer filed a complaint with the Better Business Bureau. Our Resolution Team contacted the consumer on 03/13/2025, reaffirming the expected shipment ******* a gesture of goodwill, we offered a complimentary Wave Bassinet as compensation for the inconvenience. On 03/17/2025, the consumer confirmed that they had received an update indicating a delivery date of 03/25/2025 for the dresser and accepted the offer of the bassinet. On 03/18/2025, we processed the bassinet order and provided the consumer with shipment details.
  
  We appreciate the opportunity to address and review the concerns raised by our consumer.
  
  Best regards,
  ***** ******** ********* **********************

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:01/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to disassemble the Simmons Kids' ********* Sleeper Bedside Bassinet. The manual instructions did not work. Simmons customer care requested photos which I provided. They wanted more photos of the frame support in addition to the top support tube which I provided. Diagrams 1B, 1C, & 1G were referenced and was told not to use the hex wrench but the tube uses rivets instead of bolts. As I pointed out to the *** the manual didn't match the model. I was very frustrated since I was able to understand the instructions, but their diagrams and instructions didn't correspond. Two nuts and bolts were included but only one was used to assemble. Also a diagram to disassemble one of the bolts wasn't this model. I was sent three emails of diagrams and instructions which were from the manual which I had. I was only able to partially unscrew one bolt. Two contractors whom I asked to assist me were befuddled. Delta Children determined that the screws were stripped and that was the reason. The bassinet was assembled without a problem. Attempting to disassemble the screws were stripped?! The disassembly was required because I am moving and the twin bassinet cannot fit in my car. With an addition to my family imminent, a change of residence among other pressing issues the time spent wasted on resolving a simple task was ridiculous. ************* promptly responded, but were quick in trying to close the case still unresolved. Other companies would have offered a ***lacement, or spoken of the warranty. Their main office in ******** is a half hour from my home. No suggestion or attempt was made to pick up the bassinet. Simmons Kids' products are manufactured in 3 Asian countries. Upon close observation the materials are cheap and of very low quality. As I told customer care my only alternative is to throw out the bassinet with the recycling trash. Delta Children may have cornered and monopolized the market, but I do not recommend this company!

  Business Response

  Date: 01/27/2025

  ****** ******** ****** ******* ********************* **************************************************************************************************************** ****************** * **** ************
  
  Re: BBB Complaint Services
  Complaint: ********
  
  Thank you for reaching out regarding Complaint #********. Delta Children has thoroughly reviewed the complaint submitted and accompanying material in which our consumer states they are experiencing issues in receiving assistance with their outreach.
  
  We have reviewed our email tracking system and do note that our consumer initially reached out to us on 12/23/2024, claiming that they were unable to disassemble their By The Bed Twin City Sleeper Bassinet. On the next day, we requested our consumer to provide additional manufacturing details so that we could assist them better.Within the same day, our consumer provided the particulars. On 12/25/2025, we advised them on the tools required to take apart the bassinet. Additionally, we asked that our consumer provide additional details about their concerns. Our consumer did not respond so we reached out on 12/30/2025, inquiring if they required further assistance. On 01/03/2025, we advised our consumer that we would be closing their claim but if they required further assistance, we would be happy to aid them.
  
  On the same day, our consumer expressed their frustration with having difficulty disassembling the bassinet. On 01/07/2025, we detailed specific instructions on how to disassemble their bassinet, via the assembly instructions. On 01/10/2025, our consumer stated that they appreciated the assistance we have provided, but they were still having issues with their product.
  
  Our consumer filed a complaint with the Better Business Bureau on 01/22/2025. On the same day, our Bureau agent contacted them, explaining our warranty policy. Additionally, in the complaint filed, our consumer stated that they discarded the bassinet,which we informed them that we would be unable to assist further. Our consumer then responded, claiming that they still have the bassinet. On 01/23/2025, we notified our consumer that we would be able to replace their bassinet. We simply required that they void out the one that they have. On the following day, our consumer wanted clarity on how to void out their bassinet. We responded, detailing the specific instructions required to receive their replacement.
  
  We are waiting for our consumer to provide pictures of the voided bassinet. Once it is complete, we will continue to assist them as needed.
  
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ********
  
  
  i received a replacement. However, I am fully aware had I not filed a complaint with the Better Business Bureau this resolution would not have been met. Delta Children's customer support was very prompt in responding during this process from start to finish.
   
  
  

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/25/2024 I purchased a crib guardrail from Delta Children Products. The product they sent me was not damaged and still is not damaged. however it does not fit the crib that I currently have. I simply just want to return the item. When I tried to return it they responded to me in an email that they wouldn't send me a return label or refund me until I bought another guardrail. I wasn't sure what to do next because I tried calling them and emailing them with no response . I then chose to put the item in dispute with my credit card company. Delta responded back to *********** that the goods were received in good condition. I'm not disputing that, but since they refuse to contact me i cannot get my message to them that I just want to return it and get my money back. I have provided some pictures to show you what they have sold me doesn't fit as it was suppose to there website led me to believe that it would fit to i followed delta children's product crib manual to purchase the rite size guard rail for my crib sincerely,***** *******

  Business Response

  Date: 01/20/2025

  ****** ******** ****** ******* ********************* ****************************************************************************************** ******  ************ * **** ************
  Re: BBB Complaint Services
  Complaint: #********
  
  Thank you for reaching out regarding Complaint #********. Delta Children has thoroughly reviewed the complaint submitted and accompanying material in which our consumer states they are experiencing issues in receiving assistance with their outreach.
  
  We have reviewed our email tracking system and do note that our consumer initially reached out to us on 12/03/2024, claiming that the toddler guardrail is not the one that they ordered. On 12/04/2024, we requested our consumer to provide the additional order details for us to better assist them. Within the same day, our consumer provided the requested particulars. We then asked for the manufacture label for the crib to confirm if the guardrail is compatible with it. Our consumer stated that they would not be replacing the guardrail until they receive a refund. We then advised our consumer that due to their item being purchased as a Sale Item, it is considered Final Sale and not eligible for a refund.
  
  Our consumer filed a complaint to the Better Business Bureau on 01/15/2025. On the same day, our Bureau agent called our consumer to aid them with their issue. After receiving the crib information, we advised our consumer that they purchased the incorrect guardrail. Additionally, we advised them of the guardrail that is compatible with their crib, and we were going to accept their return. However, upon reviewing their order, we noted that our consumer filed a Chargeback Dispute with their bank. Due to the active dispute, it placed a hold on their account. We advised our consumer that if they cancel the dispute, we can proceed with replacing the incorrect guardrail. Our consumer has not contacted us about cancelling the dispute. If they do, we will be more than happy to assist them with the product that they need.
  
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Bassinet on Oct 6, and arrived shortly after. Upon assembly, we noticed a manufacturing defect in the left leg making it so it couldn't extend all the way, posing a dangerous destabilization to our newborn baby's bed. I reached out for support and a replacement part on October 15. They asked for additional details which I provided right away. Since then I have not seen any progress on the claim. I've inquired multiple times, and have gotten 2 responses that they do not have a resolution to my claim. As of my third attempt to inquire about status, they've stopped responding to my emails. They do not have an operational phone number nor a ticket tracking system.

  Business Response

  Date: 11/05/2024

  ****** ******** ****** ******* ********************* ****************************************************************************************************************** ****** ************ * **** ************ *** *** ********* ******** ***** *********
  
  Thank you for reaching out regarding Complaint #********. Delta Childrens Furniture has thoroughly reviewed the complaint submitted and accompanying material in which our consumer states they are having issues receiving assistance to their outreach.
  
  We have reviewed our email tracking system and do note that our consumer initially reached out to us on 10/14/2024, stating that the Left Side Frame Stand was not extending for the babyGap Whisper Bedside Bassinet. On the next day, we responded requesting the additional information that was necessary to assist them. Within the same day, our consumer provided the particulars requested. We then advised our consumer that we would be researching their claim and would reach out to them to further advise them as soon as possible.
  
  On 10/24/2024, our consumer requested an update to their claim, as they received a message stating that an order had been created. On 10/28/2024, our management team advised that there was a Special Order placed for their part and informed them of the estimated processing time.
  
  Our consumer filed a complaint to the Better Business Bureau on 10/30/2024.Our Bureau agent reached out to our consumer on 11/04/2024, informing them of the tracking information. The part is being shipped via *** and the tracking number is as follows: ******************. On the same day, our consumer stated that they had gotten a replacement elsewhere. On the next day, we advised that any part not received from Delta Children compromises the safety integrity of the item. We highly suggested that they use the replacement Left Frame Stand that is in transit.
  
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************

  Customer Answer

  Date: 11/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and purchased the BabyGap by Delta Children **** 4-in-1 crib from ****** (online). We have been seeking ***lacement parts from their (frankly non-existent) customer service ***resentative, ****** Bergolia for months. We have gone back and forth in email exchanges. Their ***resentative has been giving me the run-around, telling me that she can't view the images I have been sending to them. I have given images in PNG, JPEG, and PDF (counting on three times now) format. I have given every opportunity to seek an alternative arrangement, whether by typing out the details in the email (done many times) or by speaking on the phone.I began communications with Delta Children on September 20th, 2024. It has now been a month. I am seeking ***lacement parts for the crib I purchased, which would be two base rails (*****) and two stabilizer bars (*****), which are pictured in the attached image. Also attached is a snapshot of the order, the crib parts I have just described, and the manufacturer label. If Delta Children refuses to provide ***lacement parts to me, I am seeking a full refund so I can take my business elsewhere.Thank you so much for any help you're able to provide! I am seeking a speedy resolution to this issue as my son is due any day now and I have been in fruitless communication with the aforementioned customer service *** for the past month.All the best

  Business Response

  Date: 11/01/2024

  ****** ******** ****** ******* ********************* ****************************************************************************************************************** ****** ************ * **** ************ *** *** ********* ******** ***** *********
  
  Thank you for reaching out regarding Complaint #********. Delta Childrens Furniture has thoroughly reviewed the complaint submitted and accompanying material in which our consumer states they are having issues receiving assistance to their outreach.
  
  We have reviewed our email tracking system and do note that our consumer initially reached out to us on 09/20/2024, stating that they need two stabilizer bars for their babyGap **** 4-in-1 Convertible Crib. Delta Children does acknowledge there was a delay in our response and for this we do apologize. On 09/22/2024,we requested the additional information that is necessary to further assist. On the next day, our consumer responded with an attached file to their email.However, we were unable to open the file from our end. On 09/24/2024, we requested that our consumer use a different format to relay the information that was requested. On 09/25/2024, our consumer resent the same file that we were previously unable to open.
  
  On 10/02/2024, we advised our consumer to send the requested information in a PDF format. On the same day, our consumer sent the files in a separate format that our system did not recognize. On 10/15/2024, we advised our consumer that we were in communication with our IT team to confirm if we would be able to evaluate the images. On the next day, we once again requested for our consumer to send the information via PDF so that we could better assist them. Our consumer claimed that they already sent the images that way and requested a different email to send the images for us to view.
  
  On 10/22/2024, we requested additional details regarding the missing stabilizer bars. On the same day, our consumer sent another empty email with a file that we were unable to open. On 10/23/2024, we then requested the purchase information for the crib. Our consumer advised us of these particulars on the same day. On 10/24/2024, we sent our consumer an invoice to purchase a stabilizer bar. Our consumer responded, stating that they now require two stabilizer bars and two base rails.
  
  Our consumer filed a complaint to the Better Business Bureau on 10/22/2024. Our Better Business Bureau agent reached out to the consumer on 10/31/2024, advising them that all the parts that they require will be sent to them as a one-time courtesy. Our consumer replied on the same day, confirming that they will be on the lookout for the items.
  
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bookcase (Essex Bookcase) from Delta Children on July 30th for $135.47. At the time of checkout there was a large banner advertising a 15% off coupon site-wide for their summer sale.However, what I did not realize is that Delta Children has structured their terms so that any promo code used immediately renders an item final sale and ineligible for returns. When we received the bookcase and it did not measure correctly for our space, we were flatly denied any option to return it.I find this practice deceptive. Almost all retailers have final sale items that are clearly indicated as non-returnable but Ive never encountered a retailer that conditions final sale as the use of any promo code or coupon. Particularly when Delta Children places it as a banner on the top of their page (screenshot attached).Moreover, I left a review on the website which has still not been posted so that the item still has a perfect five-star rating. Delta Children is intentionally obfuscating their deceptive return policies and not allowing any negative returns to warn future consumers.As they, as of yet, refuse to honor my return request I want to make sure that their policies are either updated in line with other retailers or that Delta Children clearly gives notice and allows reviews about their process on the site.

  Customer Answer

  Date: 08/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 29,2024 I placed an order. The total was $229.32. On May 31 2024 I received an email that it was delivered but there was no item at my home. I reached out to Delta and was refused assistance because according to the delivery service they have a proof of delivery but I had sent a picture of no item being at my residence at that time of the stated delivery. Delta has not offered any type of help, no refund or not even a replacement. And I have been stuck with no option but to pay for an item I do not have. And no matter how many times I have contacted Delta, they are rude and turn me down. I would like either a refund or a replacement Delivery was shown as 2:55pm delivered and this is not even 2 minutes after the delivery and no item is there.

  Business Response

  Date: 08/07/2024

  ****** ******** ****** ******* ********************* ****************************************************************************************************************** ******  ************ * **** ************ *** ***************************** ********** *********
  
  Thank you for reaching out regarding Complaint #********. Delta Children has thoroughly reviewed the complaint submitted and accompanying material in which our consumer states they are experiencing issues in receiving assistance with their outreach.
  
  We have reviewed our email tracking system and do note that our consumer initially reached out to us on 06/03/2024, claiming that they did not receive their Jeep Hydro Sport Plus Jogger. Within the same day, we requested that our consumer confirm their shipping address. Additionally, we advised them that according to *****, the item had been delivered. Our consumer then confirmed that the address was correct and that they had been checking with their neighbors and they had not seen their package. We advised our consumer that due to the package being picked up by *****, we were unable to provide further assistance. In addition,we recommended that our consumer contact the authorities as the item may be stolen. The ***** delivery confirmation photo shows a white gate in the front of their house, in which our consumer claims that they do not have a white gate. On 06/04/2024, we reiterated to our consumer that we are unable to further aid them.
  
  On 06/05/2024, our consumer requested to speak to a manager. Our management team reached out on 06/07/2024, informing our consumer that the address that the stroller was delivered to was correct and that we were unable to provide further assistance.On 06/07/2024, our consumer presented a photo from the driveway camera two minutes after the ***** states the package was delivered. On the same day, we reiterated that they should contact the authorities and report the item as stolen.
  
  Our consumer then filed a Better Business Bureau complaint on 08/01/2024. Our Better Business Bureau Resolution Team reached out to our consumer on the same day, informing them that an investigation has taken place within our company and all evidence states that the item was delivered. On the next day, our consumer requested a phone call to discuss their claim further. We responded, requesting the best time we would be able to call them. Additionally, we requested a picture/short video of the driveway camera of the same time that ***** claims to have delivered their package. Our consumer did not respond, so our agent called them on 08/05/2024 but they did not answer our call. We then sent them a message, stating that if they still required assistance, let us know when a suitable time to call would be. Our consumer has not responded to our outreach.
  
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 27th 2024 I purchased a crib, dresser and changing table topper. On June 10th I received the products and on the 12th I attempted to put the furniture together only to find that it was in horrible condition. Parts unpainted, chipping and splintering wood, etc. I immediately contacted Delta Children and have had problems ever since. It has been almost three weeks since I received the products and over a week since I provided them with the images of the damaged products with a large black X and void written on them at their request. I have been in contact with customer service and been unsuccessful in getting an ETA on a new product or granted a full refund for the crib, dresser, and changing table topper. They are stating since the topper wasnt damaged they wont refund. However what am I going to do with a changing table topper that I dont have the dresser for. It was also requested that I spend my own money to dispose of the damaged products, and expense that should not fall on me. Customer service refuses to contact me via phone call (will only communicate via email) and my numerous requests to speak with a manager have been denied stating Regarding the call with the management, we regret to inform you that we are unable to accommodate this request at this time. I have never been provided such horrible customer service by a company who still has my money and I have no usable product.

  Business Response

  Date: 07/03/2024

  ****** ******** ****** ******* ********************* ****************************************************************************************************************** ******  ************ * **** ************ *** ********************* ********** *********
  
  Thank you for reaching out regarding Complaint #********. Delta Children has thoroughly reviewed the complaint submitted and accompanying material in which our consumer states they are experiencing issues in receiving assistance with their outreach.
  
  We have reviewed our email tracking system and do note that our consumer initially reached out to us on 06/12/2024, stating that their ******************** arrived with the Right Crib Side damaged. On 06/13/2024, our consumer added that their ******* 6 Drawer Dresser with Interlocking Drawers arrived with multiple parts damaged. On the same day, we requested the additional information that is required to further assist. Our consumer then responded with the requested particulars. We advised our consumer that we would be reaching out to our product specialist to further advise on how we can assist.
  
  On 06/14/2024, we informed our consumer that we would like to provide them with replacement items. They would simply need to provide Proof of Destruction for their products, and we would move forward with the replacements. On 06/17/2024, our consumer requested reassurances that their new products would not arrive damaged.Within the same day, we advised our consumer that the issue was escalated to ensure that the items would be inspected prior to shipment. On 06/19/2024, our consumer agreed to the terms and advised that they would provide the requested Proof of Destruction photos when they have a moment. Additionally, they requested a refund if the new products arrived damaged. We then responded to our consumer, stating that if they wish, they could return the items for a full refund instead. Our consumer responded dissatisfied with this option and requested replacement items in addition to a refund for all the items, including the Changing Top that was not damaged. We advised our consumer that the refund would only apply to the damaged items. Our consumer then provided photos of the Proof of Destruction for the crib and dresser. Our management team then contacted our consumer, notifying them that we had placed an order for their replacement items.
  
  On 06/21/2024, our management team called our consumer to further discuss their claim. On 06/24/2024, we notified our consumer that the carrier would collect the damaged items when they delivered the new products. On 06/26/2024, we advised our consumer that our warehouse was inspecting the items to ensure that they arrive in optimal condition. On 06/28/2024, we informed our consumer that upon further inspection, the crib that was intended to be delivered was damaged. We apologized for the inconvenience and offered several other crib options and partial refund options. Our consumer then chose a crib that was not offered in our options.But they also opted for a full refund for all the items. On 07/01/2024, our management team offered to fully refund their purchase to their original payment method. On 07/02/2024, our consumer agreed to the terms for the full refund.
  
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a toddler conversion kit for the crib in my child's room late on Monday Night.After examining the crib the next day I noticed the kit I purchased was for the wrong crib. My fault of course. When I looked at how to cancel my order prior to the order shipping. Their website states that I can only cancel within 60 mins of placing the order. When i checked the status of my order It has not been processed yet or shipped. They have a cancelation policy under their return policy, see below.Cancellations:You have the option to cancel your order within 60 minutes of making your purchase by selecting "cancel order" on your order confirmation page. After that window of time, we cannot guarantee cancellations. If you would still like to request to cancel your order, please fill out this form right away, select Cancel Order under Reason for Contact, and we will do our best to accommodate where possible.I never received an order confirmation via email. I filled out the form as requested. They have no phone number available for customer service just this contact form. I did receive confirmation of my cancelation request via email with a note at the bottom stating Please note our offices are closed on June 12th in observance of Shavuot. During this time my order was processed and shipped without any other acknowledgement of my cancelation.Reading further i MAY be able to contact them and request "return to sender" for a $17 fee and a 30% restocking fee.My complaint is that none of this seemingly impossible to cancel order is mentioned at any process in check out. They should not be able to take automated sales overnight if the cancelations seemingly are processed manually via a form on their site.I'm looking at a cost of $19.58 restocking fee with $17 shipping fee with a potential refund on my order of $28.68, all of this IF someone responds to my form submission, and maybe provides a phone number for me to discuss.This feels like a trap of a site.

  Business Response

  Date: 06/18/2024

  ****** ******** ****** ******* ********************* ****************************************************************************************************************** ******  ************ * **** ************ *** ***************************** ********** *********
  
  Thank you for reaching out regarding Complaint #********. Delta Children has thoroughly reviewed the complaint submitted and accompanying material in which our consumer states they are experiencing issues in receiving assistance with their outreach.
  
  We have reviewed our email tracking system and do note that our consumer initially reached out to us on 06/11/2024, requesting to cancel their order due to them ordering the incorrect Toddler Guardrail. Within the same day, we contacted our processing team to have the order cancelled. On 06/13/2024, we informed our consumer that we were unable to cancel their order due to it already being shipped.Additionally, we advised them that we would be able to redirect the order, but as per our Return & Exchange policy, there would be a fee associated with this request. Our consumer then accepted the terms and agreed to the fee. On 06/14/2024, we advised our consumer that the product was being redirected to our warehouse and that they would receive the refund once it arrived.
  
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************