ComplaintsforDelta Children's Products

• Initial Complaint

  08/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a bookcase (Essex Bookcase) from Delta Children on July 30th for $135.47. At the time of checkout there was a large banner advertising a 15% off coupon site-wide for their summer sale.However, what I did not realize is that Delta Children has structured their terms so that any promo code used immediately renders an item final sale and ineligible for returns. When we received the bookcase and it did not measure correctly for our space, we were flatly denied any option to return it.I find this practice deceptive. Almost all retailers have final sale items that are clearly indicated as non-returnable but Ive never encountered a retailer that conditions final sale as the use of any promo code or coupon. Particularly when Delta Children places it as a banner on the top of their page (screenshot attached).Moreover, I left a review on the website which has still not been posted so that the item still has a perfect five-star rating. Delta Children is intentionally obfuscating their deceptive return policies and not allowing any negative returns to warn future consumers.As they, as of yet, refuse to honor my return request I want to make sure that their policies are either updated in line with other retailers or that Delta Children clearly gives notice and allows reviews about their process on the site.

  Customer response

  08/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  08/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 29,2024 I placed an order. The total was $229.32. On May 31 2024 I received an email that it was delivered but there was no item at my home. I reached out to Delta and was refused assistance because according to the delivery service they have a proof of delivery but I had sent a picture of no item being at my residence at that time of the stated delivery. Delta has not offered any type of help, no refund or not even a replacement. And I have been stuck with no option but to pay for an item I do not have. And no matter how many times I have contacted Delta, they are rude and turn me down. I would like either a refund or a replacement Delivery was shown as 2:55pm delivered and this is not even 2 minutes after the delivery and no item is there.

  Business response

  08/07/2024

  ****** ******** ****** ******* ********************* ****************************************************************************************************************** ******  ************ * **** ************ *** ***************************** ********** *********
  
  Thank you for reaching out regarding Complaint #********. Delta Children has thoroughly reviewed the complaint submitted and accompanying material in which our consumer states they are experiencing issues in receiving assistance with their outreach.
  
  We have reviewed our email tracking system and do note that our consumer initially reached out to us on 06/03/2024, claiming that they did not receive their Jeep Hydro Sport Plus Jogger. Within the same day, we requested that our consumer confirm their shipping address. Additionally, we advised them that according to *****, the item had been delivered. Our consumer then confirmed that the address was correct and that they had been checking with their neighbors and they had not seen their package. We advised our consumer that due to the package being picked up by *****, we were unable to provide further assistance. In addition,we recommended that our consumer contact the authorities as the item may be stolen. The ***** delivery confirmation photo shows a white gate in the front of their house, in which our consumer claims that they do not have a white gate. On 06/04/2024, we reiterated to our consumer that we are unable to further aid them.
  
  On 06/05/2024, our consumer requested to speak to a manager. Our management team reached out on 06/07/2024, informing our consumer that the address that the stroller was delivered to was correct and that we were unable to provide further assistance.On 06/07/2024, our consumer presented a photo from the driveway camera two minutes after the ***** states the package was delivered. On the same day, we reiterated that they should contact the authorities and report the item as stolen.
  
  Our consumer then filed a Better Business Bureau complaint on 08/01/2024. Our Better Business Bureau Resolution Team reached out to our consumer on the same day, informing them that an investigation has taken place within our company and all evidence states that the item was delivered. On the next day, our consumer requested a phone call to discuss their claim further. We responded, requesting the best time we would be able to call them. Additionally, we requested a picture/short video of the driveway camera of the same time that ***** claims to have delivered their package. Our consumer did not respond, so our agent called them on 08/05/2024 but they did not answer our call. We then sent them a message, stating that if they still required assistance, let us know when a suitable time to call would be. Our consumer has not responded to our outreach.
  
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 27th 2024 I purchased a crib, dresser and changing table topper. On June 10th I received the products and on the 12th I attempted to put the furniture together only to find that it was in horrible condition. Parts unpainted, chipping and splintering wood, etc. I immediately contacted Delta Children and have had problems ever since. It has been almost three weeks since I received the products and over a week since I provided them with the images of the damaged products with a large black X and void written on them at their request. I have been in contact with customer service and been unsuccessful in getting an ETA on a new product or granted a full refund for the crib, dresser, and changing table topper. They are stating since the topper wasnt damaged they wont refund. However what am I going to do with a changing table topper that I dont have the dresser for. It was also requested that I spend my own money to dispose of the damaged products, and expense that should not fall on me. Customer service refuses to contact me via phone call (will only communicate via email) and my numerous requests to speak with a manager have been denied stating Regarding the call with the management, we regret to inform you that we are unable to accommodate this request at this time. I have never been provided such horrible customer service by a company who still has my money and I have no usable product.

  Business response

  07/03/2024

  ****** ******** ****** ******* ********************* ****************************************************************************************************************** ******  ************ * **** ************ *** ********************* ********** *********
  
  Thank you for reaching out regarding Complaint #********. Delta Children has thoroughly reviewed the complaint submitted and accompanying material in which our consumer states they are experiencing issues in receiving assistance with their outreach.
  
  We have reviewed our email tracking system and do note that our consumer initially reached out to us on 06/12/2024, stating that their ******************** arrived with the Right Crib Side damaged. On 06/13/2024, our consumer added that their ******* 6 Drawer Dresser with Interlocking Drawers arrived with multiple parts damaged. On the same day, we requested the additional information that is required to further assist. Our consumer then responded with the requested particulars. We advised our consumer that we would be reaching out to our product specialist to further advise on how we can assist.
  
  On 06/14/2024, we informed our consumer that we would like to provide them with replacement items. They would simply need to provide Proof of Destruction for their products, and we would move forward with the replacements. On 06/17/2024, our consumer requested reassurances that their new products would not arrive damaged.Within the same day, we advised our consumer that the issue was escalated to ensure that the items would be inspected prior to shipment. On 06/19/2024, our consumer agreed to the terms and advised that they would provide the requested Proof of Destruction photos when they have a moment. Additionally, they requested a refund if the new products arrived damaged. We then responded to our consumer, stating that if they wish, they could return the items for a full refund instead. Our consumer responded dissatisfied with this option and requested replacement items in addition to a refund for all the items, including the Changing Top that was not damaged. We advised our consumer that the refund would only apply to the damaged items. Our consumer then provided photos of the Proof of Destruction for the crib and dresser. Our management team then contacted our consumer, notifying them that we had placed an order for their replacement items.
  
  On 06/21/2024, our management team called our consumer to further discuss their claim. On 06/24/2024, we notified our consumer that the carrier would collect the damaged items when they delivered the new products. On 06/26/2024, we advised our consumer that our warehouse was inspecting the items to ensure that they arrive in optimal condition. On 06/28/2024, we informed our consumer that upon further inspection, the crib that was intended to be delivered was damaged. We apologized for the inconvenience and offered several other crib options and partial refund options. Our consumer then chose a crib that was not offered in our options.But they also opted for a full refund for all the items. On 07/01/2024, our management team offered to fully refund their purchase to their original payment method. On 07/02/2024, our consumer agreed to the terms for the full refund.
  
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************

• Initial Complaint

  06/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a toddler conversion kit for the crib in my child's room late on Monday Night.After examining the crib the next day I noticed the kit I purchased was for the wrong crib. My fault of course. When I looked at how to cancel my order prior to the order shipping. Their website states that I can only cancel within 60 mins of placing the order. When i checked the status of my order It has not been processed yet or shipped. They have a cancelation policy under their return policy, see below.Cancellations:You have the option to cancel your order within 60 minutes of making your purchase by selecting "cancel order" on your order confirmation page. After that window of time, we cannot guarantee cancellations. If you would still like to request to cancel your order, please fill out this form right away, select Cancel Order under Reason for Contact, and we will do our best to accommodate where possible.I never received an order confirmation via email. I filled out the form as requested. They have no phone number available for customer service just this contact form. I did receive confirmation of my cancelation request via email with a note at the bottom stating Please note our offices are closed on June 12th in observance of Shavuot. During this time my order was processed and shipped without any other acknowledgement of my cancelation.Reading further i MAY be able to contact them and request "return to sender" for a $17 fee and a 30% restocking fee.My complaint is that none of this seemingly impossible to cancel order is mentioned at any process in check out. They should not be able to take automated sales overnight if the cancelations seemingly are processed manually via a form on their site.I'm looking at a cost of $19.58 restocking fee with $17 shipping fee with a potential refund on my order of $28.68, all of this IF someone responds to my form submission, and maybe provides a phone number for me to discuss.This feels like a trap of a site.

  Business response

  06/18/2024

  ****** ******** ****** ******* ********************* ****************************************************************************************************************** ******  ************ * **** ************ *** ***************************** ********** *********
  
  Thank you for reaching out regarding Complaint #********. Delta Children has thoroughly reviewed the complaint submitted and accompanying material in which our consumer states they are experiencing issues in receiving assistance with their outreach.
  
  We have reviewed our email tracking system and do note that our consumer initially reached out to us on 06/11/2024, requesting to cancel their order due to them ordering the incorrect Toddler Guardrail. Within the same day, we contacted our processing team to have the order cancelled. On 06/13/2024, we informed our consumer that we were unable to cancel their order due to it already being shipped.Additionally, we advised them that we would be able to redirect the order, but as per our Return & Exchange policy, there would be a fee associated with this request. Our consumer then accepted the terms and agreed to the fee. On 06/14/2024, we advised our consumer that the product was being redirected to our warehouse and that they would receive the refund once it arrived.
  
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************

• Initial Complaint

  05/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I bought a storage bin for my niece a few weeks ago. When we received the package, the nails and on of the bins were missing. I was told to call and email the company with proof.I did and the email address doesn't work. I filled out the form on their site, still no response.

  Business response

  05/29/2024

  ****** ******** ****** ******* ********************* ****************************************************************************************************************** ******  ************ * **** ************ *** ***************************** ********** *********
  
  Thank you for reaching out regarding Complaint #********. Delta Children has thoroughly reviewed the complaint submitted and accompanying material in which our consumer states they are experiencing issues in receiving assistance with their outreach.
  
  We have reviewed our email tracking system and do note that our consumer initially reached out to us on 05/20/2024, stating that they are missing hardware and a bin for the **************************** Organizer. On 05/22/2024, we responded, requesting the additional information necessary to further assist. On 05/24/2024, our consumer began a new claim requesting assistance, missing our previous response. On the same day, we requested the information once again that is required to assist our consumer.
  
  Our consumer then filed a Better Business Bureau complaint. Within the same day, our Better Business Bureau Resolution agent reached out to our consumer, requesting the information that is necessary for us to aid them. Our consumer sent some of the particulars that were requested. On 05/27/2024, we requested more specific questions regarding the part that they require. On the same day, our consumer confirmed the parts needed. On 05/28/2024, we notified our consumer that the parts have been ordered. In addition, we advised them that once the order was processed, they would receive the tracking information.
  
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************

  Customer response

  05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution isn't fully resolved but I'm satisfied with the with response thus far.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The seat to my grandsons jeep brand walker is coming apart badly..!!

  Business response

  05/11/2024

  ****** ******** ****** ******* ********************* ****************************************************************************************************************** ******  ************ * **** ************ *** ********** ********** *********
  
  Thank you for reaching out regarding Complaint #********. Delta Children has thoroughly reviewed the complaint submitted and accompanying material in which our consumer states that their product is damaged.
  
  We have reviewed our email tracking system and do note that our consumer had not contacted us or filed a claim on our website. On 05/03/2024, our Better Business Bureau agent contacted our consumer, requesting additional details of the issue that they were experiencing with their product. On 05/06/2024, our consumer stated that the Seat Pad for their Jeep Classic Wrangler 3-in-1 Grow with Me Walker has been damaged. On the same day,our agent requested the additional product details necessary to further assist.On 05/08/2024, our consumer provided some of the particulars. On 05/09/2024,our agent explained that we required a clear picture of the manufacture label to ensure that we have the corresponding part. Within the same day, our consumer provided the requested manufacture label.
  
  On 05/10/2024, we placed a courtesy order for a replacement Seating Pad. Additionally, we advised our consumer of the estimated shipping time of the part. Once tracking becomes available, it will be presented to our consumer.
  
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On Feb. 25th, I ordered a Jeep Aries Stroller Wagon from Delta Children which later arrived on March 3rd. Once opened, I realized that it was missing (3) parts necessary for assembly (i.e., footrest, (2) rear axle connection tubes). I've messaged two agents in the first two weeks of April (**** and *******) about the missing parts. **** requested info from a cover page that was also missing from the order. ******* assured me that they were working on finding the missing parts after I requested a refund - I haven't heard anything from the company since. You're only able to communicate via email and the customer service number listed redirects to an automated system that just refers you back to the email for all inquiries and concerns. I've since replaced the product with another from a different retailer and am unable to use it.

  Business response

  04/29/2024

  ****** ******** ****** ******* ********************* ****************************************************************************************************************** ******  ************ * **** ************ *** *********************** ********** *********
  
  Thank you for reaching out regarding Complaint #********. Delta Children has thoroughly reviewed the complaint submitted and accompanying material in which our consumer states they are experiencing issues in receiving assistance to their outreach.
  
  We have reviewed our email tracking system and do note that our consumer initially reached out to us on 04/08/2024, claiming that they were missing the footrest and the rear axle connection tubes to their Aries Stroller Wagon. On 04/09/2024, we responded requesting manufacturer information and part numbers of the missing parts. On 04/10/2024,our consumer provided some of the requested particulars. On 04/11/2024, we advised our consumer that we still required a clear picture of the manufacture label and provided an example of what was needed. Our consumer stated that they are not able to locate the manufacture information and requested to return the item. On 04/12/2024,  we advised our consumer that we were sending the replacement parts and would provide tracking for them when it became available.
  
  On 04/22/2024, our consumer informed us that they purchased another product and requested a refund. On the same day, we advised our consumer that we would be placing a Special Order to receive the missing parts. Our consumer reiterated that they no longer required the parts.
  
  Our consumer then filed a Better Business Bureau complaint. On 04/25/2024 our Better Business Bureau Resolution agent reached out to our consumer, advising them that they would be happy to accept their return. Additionally, our agent relayed specific instructions on how to ship the item back to us and included a prepaid shipping label. On 04/26/2024,our consumer provided notified us that they shipped the item back to our office and advised us of the tracking information.
  
  Once the item is received, we will be more than happy to continue assisting our consumer further with their return inquiry.
  
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************

  Customer response

  05/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  04/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased the Delta Children wagon from ******* in 11/2023 for Christmas. Opened the wagon in March 2024 when the weather became nice enough to use and the front right wheel is defective and will not turn. It seems Delta Children has many phone numbers but all have a recording saying to send an email or chat. There is no chat feature online so I filled out a ticket. Still waiting on a response as of 4/10/24

  Business response

  04/18/2024

  ****** ******** ****** ******* ********************* ****************************************************************************************************************** ******  ************ * **** ************ *** ***************** ********** *********
  
  Thank you for reaching out regarding Complaint #********. Delta Children has thoroughly reviewed the complaint submitted and accompanying material in which our consumer states they are experiencing issues in receiving assistance to their outreach.
  
  We have reviewed our email tracking system and do note that our consumer initially reached out to us on 04/10/2024, claiming that one of their front wheels for their product is not turning and inquired about a replacement. Delta Children does acknowledge there was a delay in our response and for this we do apologize. On 04/12/2024, we responded to our consumer, requesting additional information about the product that is necessary to further assist. 
  
  Our consumer filed a Better Business Bureau complaint on the same day. On 04/15/2024 our Better Business Bureau agent reached out to our consumer attempting to offer them assistance. Our consumer has yet to respond to our requests.
  
  If our consumer does respond to our requests,we will be more than happy to aid them further.
  
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We received a dresser we ordered from target online. The package was incredably heavy, we had to unbox it and bring it up to the room in pieces.The drawer hardware had plastic on them and were taped in place. I didnt take off the plastic on any of them until I got to that part in the instructions, they were the last thing removed once I was done building the dresser. I provided a photo of the completed dresser so you can see the issue.Once I got to the final drawer and removed the protective plastic the entire hardware piece just fell into the drawer below it. I attempted to fix it myself and there appears to be no way to hold the bearings while inserting the sliding bar, It appears to be a manufacturing defect.We reached out to the company as instructed in the red book that accompanied the instructions to request a replacement piece of hardware for the drawer. The company responded and informed us that they do not have any replacement drawer hardware and that we will need to bring this 150lb dresser down stairs and back to Target to obtain a refund This is not possible, I having medical issues following complications from my hip replacement and my wife is 7 months pregnant so we are both unable to carry this dresser. Additionally, we live in ****** and make a trash run on the first Sunday of every month so we no longer have the box. Not to mention that it took 3.5 hours of my time to build this, so if they want me to pay someone to move this thing to Target how will I be compensated for my time building it?After we informed them that we are unable to bring this back to Target they stopped responding to our emails. All we want is a replacement set of drawer hardware to replace the factory defective piece and I will complete the install. If this is not possible we will have to receive a refund, but we are unable to remove it from out home so the company can leave it hear or cover the $120 for the furniture movers here in ******* ** to move it to Target.

  Business response

  04/13/2024

  ****** ******** ****** ******* ************ ******** ******************************************************************************************** ******  ************ * **** ************ *** *************************** ********** *********
  
  Thank you for reaching out regarding Complaint #********. Delta Children has thoroughly reviewed the complaint submitted and accompanying material in which our consumer states they are experiencing issues in receiving assistance with their outreach.
  
  We have reviewed our email tracking system and do note that our consumer initially reached out to us on 04/05/2024, stating that the drawer guide for their ******** 7 Drawer Dresser ************** Drawers was damaged during assembly. Delta Children does acknowledge there was a delay in our response and for this we do apologize. On 04/08/2024, we advised our consumer that the part they are requesting was out of stock and for a faster solution, they would need to return the dresser to the retailer for an exchange or refund. On the same day, our consumer replied stating that they are unable to return the dresser for a variety of reasons.
  
  Our consumer filed a Better Business Bureau complaint on 04/09/2024. On the next day, our Better Business Bureau Resolution agent contacted our consumer and notified them that they were researching solutions to better aid them. We then informed our consumer that we placed a special order for their drawer guide, and it will be shipping via ***.com. The *** tracking number is as follows: *************
  
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************

  Customer response

  04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  I received the replacement part and have already installed it; I would like to thank them for working with us on this! 

  
  Sincerely,
  
  *************************
  
  
  
   
  

  
  

• Initial Complaint

  04/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I filed a complaint and someone called me I sent all the info to them and they sent me the wrong parts and here I am 15 days after spending hour assembling the product stuck with the same issue. I sent videos and they said they could not see them no honestly dont know what could do more to get this issue resolved. This company is just terrible and have very poor quality

  Business response

  04/14/2024

  ****** ******** ****** ******* ************ ******** ******************************************************************************************** ****** ************ * **** ************ *** *************************** ********** *********
  
  Thank you for reaching out regarding Complaint #********. Delta Childrens Furniture has thoroughly reviewed the complaint submitted and the accompanying material in which our customer states they experienced issues in receiving assistance to their outreach.
  
  We have reviewed our e-mail tracking system and do note our consumer initially reached out on 03/22/2024, stating that the middle section of their Haven 6 Drawer Dresser was damaged during assembly. Delta Children does acknowledge there was a delay in our response and for this we do apologize. On 03/27/2024, we responded to our consumer, requesting the additional information necessary to assist. On the same day, our consumer requested a phone call and claims to have provided the requested particulars. We then advised our consumer that we did not receive the information and scheduled a call to further assist them with their inquiry. Our consumer accused us of stalling and filed a complaint to the Better Business Bureau.
  
  Our consumer provided some of the requested information on 03/28/2024. Our Better Business Bureau agent called our consumer on the same day, advising them that they may need to return their item to the retailer for a faster resolution. In addition, our agent requested a short video of the issue, as further investigation suggests that our consumer may be using the dresser incorrectly. Our consumers dresser included the Interlocking Drawer system. The Interlocking Drawers are used to help protect children from furniture tipping over, as per the ****************** Rules. As such, more force may be required to open the drawer.Additionally, all drawers must be pushed completely closed to open another one.As a one-time courtesy, we provided our consumer with replacement clips to assist with the drawers opening more smoothly.
  
  On 04/05/2024, our consumer contacted claiming they were still having issues with the drawers. On 04/08/2024, we responded by requesting a video showing the issue with the replacement clips in place.Within the same day, our consumer provided the video. We then placed an order for a replacement center panel for their dresser. ********* shows that the part was delivered on 04/12/2024 with no signature service required. The ***** tracking number is as follows: *************
  Thank you for the opportunity to review the concerns with our consumer.
  
  Best regards,
  
  Delta Children Furniture
  **********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩