Reviews

This profile includes reviews for Delta Children's Products's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Delta Children's Products

  114 W 26th St New York, NY 10001-6812

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  Delta Enterprise Corp

  175 Liberty Avenue Brooklyn, NY 11212

Review Details

• Review fromBrian H

  Date: 05/07/2025

  1 star

  Brian H

  Date: 05/07/2025

  As many other complaints here indicate, the customer service of this company is essentially non-existent. We ordered a crib in January 2025, originally expected to ship by early May. When we reached out for an update on our order, we were told that it would now not ship until August at the earliest, citing recent tariff changes as the reason. This excuse makes no sense, considering the fact that the tariff changes happened in April. The only solution offered was for them to swap the color of the crib to something else (which would not match any of the other furniture received) AND it would still not be able to ship until June! Our child needs a bed ASAP, so we will now have to go out and find a different one from another company that can actually deliver their products on time. Delta Children needs to take a hard look in the mirror and figure out how to solve their issues. Multiple inquires have been sent it with little to no response, mostly automated messages or just being passed off to a different person/group to help. A refund and a better explanation needs to be provided as soon as possible. If you can order this company's products from ******, or another retailer, you may be okay and actually receive them. However, I strongly recommend that you DO NOT order directly from their website given all of their issues and lack of customer support.

  Delta Children's Products

  Date: 05/09/2025

  Better Business Bureau Serving ************************************************************************************************************************************ Phone: ************ / Fax: ************ Thank you for contacting the Delta Children Consumer Experience Center.Delta Childrens Products has thoroughly reviewed the correspondence submitted on May 7, 2025, along with the accompanying materials in which the consumer expressed concerns regarding difficulties encountered in obtaining timely assistance.Upon review of our internal email tracking system, we can confirm that the initial inquiry from the consumer was received on May 5, 2025, requesting a shipping update for the Saint 4-in-1 Convertible Crib. On May 6, 2025, our team responded, informing the consumer of an unexpected shipping delay due to unforeseen circumstances. At that time, we provided several alternative options to help facilitate the receipt of a crib as quickly as possible.Subsequently, the consumer advised that they preferred to cancel the order and receive a refund. On May 7, 2025, we extended an offer of discounted alternatives that were readily available for immediate shipment; however, the consumer declined these options and reiterated their request for a full refund.On May 9, 2025, our Better Business Bureau Resolution Team confirmed to the consumer that the order had been refunded and provided an estimated timeframe for when the funds would be reflected in their account.We appreciate the opportunity to review and address the concerns raised by the consumer and remain committed to delivering the highest level of ************ regards,Delta Children Furniture **********************

• Review fromKelly W

  Date: 05/01/2025

  1 star

  Kelly W

  Date: 05/01/2025

  Bought dresser and crib for my grandson. Dresser drawer would not stay closed. You cant reach a person for help. After numerous emails and being required to send videos showing door *** Er lots then stopped responding to me. Made the mistake of ordering their race car bed. Came without the stickers. After a month of emails back snd forth they now want videos of bed. The worst customer service ever.

  Delta Children's Products

  Date: 05/07/2025

  Better Business Bureau Serving ************************************************************************************************************************************ Phone: ************ / Fax: ************ Thank you for contacting Delta Childrens **************** We have completed a thorough review of the statement submitted on May 1, 2025, along with the accompanying documentation regarding the concerns raised by our consumer related to the Turbo Race Car Twin Bed.According to our email tracking system, the initial inquiry was received on April 15, 2025, reporting that the product's stickers were missing. On April 16, 2025, we responded requesting the necessary manufacturing details required to process a replacement request. The consumer informed us they were unable to provide the requested information and instead requested a direct replacement.On May 1, 2025, the consumer requested a phone call to further discuss their concern. We promptly contacted them the same day, during which the consumer indicated they no longer wished to receive the stickers. A complaint was subsequently filed with the Better Business Bureau (BBB) on the same day.On May 5, 2025, our BBB resolution team reached out to the consumer to clarify the reason we had requested the specific manufacturing information and informed them that the stickers were temporarily out of stock. We also explained that we could place a special order upon confirmation of their shipping address. Once the consumer confirmed this information, we proceeded with the order.On May 7, 2025, we provided the consumer with tracking details for their shipment. According to *****, tracking number ************, the stickers are scheduled for delivery on May 8, 2025.We appreciate the opportunity to address this matter and remain committed to providing quality service to our ************** ***************************************************** ************************* Phone: **********************

• Review fromChloe S

  Date: 04/21/2025

  1 star

  Chloe S

  Date: 04/21/2025

  DO NOT USE DELTA CHILDREN FOR FURNITURE!This company came highly recommended to me, however the past year has marked a huge decline in this companies customer service. Im now seeing many moms posting similar experiences and I do not want anyone else, especially another FTM, scrambling to figure out furniture before the birth of their child.Heres my storyThey did not update me when my order was delayed. I ordered a furniture set on February 14th, reached out on Saturday April 19th for an update on what was suppose to be shipped in May, and am now being told it wont ship until August. I ordered WELL in advance for this to not be an issue. The icing on the cake? They didnt even offer me a refund. They only offered the furniture in a different color or for me to simply wait. Now, Im out $1500, with no furniture. We need that refund to find furniture before our baby arrives and there is no time to build a nursery. Im a teacher and my husband also works full time. This is beyond an inconvenience - we saved that money for this. We cant just go spend another $1500. I feel robbed. They wont even answer the phone, they just redirect me to their email. Please dont be like us, buy from a company with integrity.

  Delta Children's Products

  Date: 04/23/2025

  Better Business Bureau Serving *********************
  ****************************************************************************************************************
  Phone: ************ / Fax: ************
  
  Thank you for contacting the Delta Children Consumer Center.
  
  We have carefully reviewed the statement submitted on April 21, 2025, along with the supporting documentation concerning the concerns raised about receiving assistance during previous outreach attempts.
  
  Our records show that the initial inquiry was received on February 22, 2025, regarding a shipping update for a furniture set. That same day, our team responded to acknowledge the request and advised that we were reviewing the order. On February 27, 2025, we followed up with an update, informing the consumer that the order was scheduled to ship in May.
  
  On April 21, 2025, we received another message from the consumer, expressing concern about the status of the order. We responded the same day, explaining that due to recent overseas tariff changes,some itemsincluding the cribwere experiencing delays. As a resolution, we offered two alternatives: a replacement crib of a different model or a change in the nursery set color to allow for a timely replacement in the same color.
  
  The consumer subsequently requested to cancel the order. We acknowledged this request on April 22, 2025, and confirmed that a refund would be processed. We also advised that the timeframe for the refund to appear may vary based on the consumers banking institution.
  
  We appreciate the opportunity to review and address our consumers concerns. Please let us know if we can be of further assistance.
  
  Best regards,
  
  Delta Children Furniture
  **********************

• Review frommadeline P

  Date: 04/16/2025

  1 star

  madeline P

  Date: 04/16/2025

  The phone number for customer services do not work if you have any questions when you try to call no body answer and also the e mail they have they do not respond and that the only way to communicate with them.

  Delta Children's Products

  Date: 04/17/2025

  Better Business Bureau Serving ********************* ******************************************************* Phone: ************ / Fax: ************ Thank you for contacting the Delta Children Consumer Center.We have thoroughly reviewed the statement submitted on April 16, 2025, along with the supporting materials regarding your concerns about receiving assistance.According to our records, the consumers initial outreach was received on April 15, 2024, concerning damaged parts on your Turbo Race Twin Bed. We promptly responded the following day, requesting additional manufacturing details necessary to proceed with their claim. As of the date of this response, we have not yet received the requested information.Due to the high volume of inquiries we handle, Delta Children primarily communicates through email and chat to ensure timely service. However, we are more than happy to arrange a phone call if that is their preferred method of communication.We appreciate the opportunity to address your concerns and look forward to assisting the consumer ************ regards,Delta Children Furniture **********************

• Review fromMiranda L

  Date: 03/25/2025

  1 star

  Miranda L

  Date: 03/25/2025

  Horrible customer service from ****** who gets paid to sit at home and not help people when I asked when they expected a replacement part to be in he was of no help and rude! Fire ******! Then got ahold of someone else the same day who was helpful and let me know when the part was expected to be in.

  Delta Children's Products

  Date: 03/28/2025

  Better Business Bureau Serving ************************************************************************************************************************************ Phone: ************ / Fax: ************ Thank you for contacting our **************** Delta Childrens Furniture has thoroughly reviewed the statement submitted on 03/25/2025, along with the accompanying materials, regarding our consumers concerns about receiving assistance with their outreach.After reviewing the case, we note the following timeline of events:03/22/2024: Our consumer initially reached out to us, stating that their childs leg had become stuck in the front rail of their ***** 6-in-1 Convertible Crib, which led them to break the rail in order to assist their child.03/24/2025: We responded to our consumer, explaining that leg entrapment can occur at times and reassured them that our products meet both Federal mandatory safety standards and voluntary JPMA safety guidelines. Additionally, we requested the manufacturing details of their crib to confirm whether we could provide a replacement part. The requested information was promptly sent by the consumer the same day.03/25/2025: We informed our consumer that the replacement Front Rail was out of stock, and at that time, we were unable to provide an estimated date for when the part would be available. The consumer requested to be placed on a waiting list for the part, to which we informed them that we do not maintain a waiting list for out-of-stock parts.03/25/2025 (same day): Following this exchange, our consumer filed a complaint with the Better Business Bureau.03/28/2025: Our agent contacted the consumer and informed them that a Special Order would be placed for the replacement Front Rail. We also provided them with an estimated processing time and assured them that tracking information would be sent once the order is shipped.We appreciate the opportunity to review the concerns raised by our consumer and remain committed to resolving this matter in a timely and satisfactory *********** regards,Delta Children Furniture Phone: **********************

• Review fromChyna G

  Date: 03/06/2025

  1 star

  Chyna G

  Date: 03/06/2025

  I wish I could give no stars. Ive been trying to contact support since December. No ones gotten back to me. They have an automated email, but no real life people to help you. I wish I could get a refund.

  Delta Children's Products

  Date: 03/14/2025

  Better Business Bureau Serving ************************************************************************************************************************************ Phone: ************ / Fax: ************ Thank you for contacting our **************** Delta Childrens Furniture has thoroughly reviewed the statement submitted on 03/06/2025, along with the accompanying materials, in which our customer mentioned difficulties in receiving assistance regarding their outreach.Upon investigating our email tracking system, we can confirm that our consumer initially contacted us on 12/03/2024, reporting that the bed frame of the ************* Toddler Bed with Interchangeable Shelf was damaged. On the same day, we requested the necessary product details to assist further. Subsequently, the consumer provided some of the requested information, and on 12/04/2024, we asked for the remaining details. On 12/05/2024, the consumer replied with part of the information requested. We followed up again on 12/06/2024, asking for further clarification on the issue. On 12/10/2024, the consumer submitted additional pictures of the damaged product.On 12/11/2024, we requested the part number needed for the replacement. The consumer responded on 03/06/2025, stating that they had already provided that information. The consumer subsequently filed a complaint with the Better Business Bureau.On 03/07/2025, our agent reached out via phone and offered to replace the unit, with the only requirement being that the manufacturer label on the toddler bed be voided. On 03/11/2025, the consumer provided a photo confirming the voided label. On 03/14/2025, we confirmed that the replacement order for the toddler bed had been placed, and we provided the estimated shipping time. Once tracking is available, we will notify the consumer promptly.We appreciate the opportunity to review these concerns and ensure that our consumer's issue is ************** regards,Delta Children Furniture **********************

• Review fromSamantha M

  Date: 03/05/2025

  1 star

  Samantha M

  Date: 03/05/2025

  I placed an order for a nursery set back in November (prior to the end of my first trimester). The original time estimation was 8-12 weeks. After reaching out to inquire about the status as we're approaching ********************************************************************** room delivery. At this time, they also informed me that the recliner I ordered was out of stock. Frustrating I had to contact them about the status and they let me know about the stock issue 3 months late. Sure they offered an upgrade for the recliner, but I wanted the original recliner I picked out - if I wanted the other one, I would've ordered that initially. I requested the furniture be shipped as it was ready vs the whole order in which I was told no due to cost. However, at this point, that's not my problem and I have been more than patient.After patiently waiting again and following up, they notified me the timeline has been pushed out yet again. We're going on over four months of waiting - there is no proactive communication. No one will call me when I request so via email even though the customer line says you can request such. Every update I receive is because I reach out and each response I get is from a different representative with an insincere response and empty promises "it will be soon and we appreciate your patience". As I'm well into my third trimester now, I don't know if the furniture will be here on time for us to set it up and the customer service experience has been a complete nightmare. Terrible service and don't recommend anyone order through Delta, especially expected mothers who don't need added stress during pregnancy.

  Delta Children's Products

  Date: 03/13/2025

  Better Business Bureau Serving ************************************************************************************************************************************** Phone: ************ / Fax: ************ Thank you for reaching out to our **************** Delta Childrens Furniture has carefully reviewed the statement submitted on 03/05/2025, along with the supporting materials outlining the concerns regarding the assistance our customer received during their outreach.Our review of the communication history reveals the following:On 12/27/2024, the customer initially contacted us to inquire about the shipping status of their nursery set. We informed them that the estimated delivery window was 8 to 12 weeks from the order date, with shipping expected in February.On 02/09/2025, the customer requested a more specific delivery date. The next day, we communicated an unforeseen delay due to their glider being out of stock and offered an upgraded glider along with a change to the Room of Choice delivery service. The customer selected the upgraded glider and requested *******************.On 02/11/2025, we informed the customer that we could not cover the full cost of ******************* at that time.On 03/03/2025, the customer again requested complimentary *******************. The following day, we offered a discount for the service and asked for confirmation if they wished to proceed.On 03/04/2025, the customer requested to be contacted by management to discuss their claim further. Our management team reached out on 03/05/2025 to explain the next steps in addressing their concerns. Additionally, on 03/06/2025, our management team called to discuss how we could arrange separate shipments for the items that are ready for delivery. When the remaining items are ready, the carrier will reach out to schedule delivery.We appreciate the opportunity to review and address the concerns raised by our consumer, and we are committed to resolving the *********** regards,Delta Children Furniture **********************

• Review fromAndrea B

  Date: 01/14/2025

  5 stars

  Andrea B

  Date: 01/14/2025

  Bought a toddler bed for my daughter she loves it! Thank you so much!

  Delta Children's Products

  Date: 01/16/2025

  Better Business Bureau Serving ************************************************************************************************************************************** Phone: ************ / Fax: ************ Thank you for contacting our **************** Delta Childrens Furniture has thoroughly reviewed the statement submitted on 01/14/2025 and the accompanying material in which our consumer expressed positive feedback with their item. Our consumer filed a review stating that they purchased a toddler bed for their child and that they are genuinely enjoying it. On 01/16/2025, we thanked our consumer for their feedback. Additionally, we offered them a discount code for the purchase of any item from our website. Thank you for the opportunity to review the feedback with our consumer. Best regards,Delta Children Furniture **********************

• Review fromMelissa C

  Date: 01/10/2025

  1 star

  Melissa C

  Date: 01/10/2025

  Purchased the Apollo Jogging stroller and separate adaptors for the ****** Keyfit Carseat directly from their website. Online description and customer support says the stroller is compatible with the ****** Keyfit if using the adaptors. Many failed attempts at troubleshooting with customer support led to them offering a refund. I accepted and then realized they were only refunding me for the carseat adaptors. They refuse to allow a return of the stroller even though I am unable to use it. First reason was that it had been opened even though there is nothing online about not returning an opened product. The second reason was the stroller is not defective (even though it won't attach to the carseat). The third reason being they don't allow sale items or items purchased with a discount code to be returned (apparently this doesn't apply to the adaptors though that were purchased with a code). Their online description of the stroller is incorrect or their product is defective and they are taking no responsibility for it.

  Delta Children's Products

  Date: 01/29/2025

  Better Business Bureau Serving ************************************************************************************************************************************ Phone: ************ / Fax: ************ Thank you for contacting our **************** Delta Childrens Furniture has thoroughly reviewed the statement submitted on 01/10/2025 and the accompanying material in which our consumer states they experienced issues in receiving assistance with their outreach. We have reviewed our e-mail tracking system and do note our consumer initially reached out on 12/16/2024, stating that they purchased the Apollo Jogging Stroller with the Chicco Keyfit 30 car seat adapter. They claimed that the issue is that the adapters were not compatible with the stroller. On the following day, we requested the additional product information necessary to further assist. On 12/19/2024, our consumer provided the requested particulars. On 12/26/2024, we notified them that our product specialist had reviewed their information and advised them on some troubleshooting tips to aid them. On the same day, our consumer further explained their issue is persisting with the product. On 12/31/2024, we submitted additional detailed instructions for how to lock in the car seat adapter. On 01/06/2025, our consumer stated that they appreciate the troubleshooting assistance, but the issue still seems to continue. In addition, they asked for a refund for their order. On the same day, we issued a refund for the car seat adapter. On 01/08/2025, our consumer requested if they could also return the stroller. On the same day, we informed our consumer that due to the stroller not being in its original condition, we would be unable to grant them a refund. On 01/09/2025, our consumer advised that they purchased the stroller thinking that the car seat would be compatible with it. Additionally, on 01/10/2025, we notified our consumer that they purchased the stroller using a discount code, which would make the purchase Final Sale. Our consumer filed a complaint with the Better Business Bureau on the same day. On 01/13/2025, our Bureau agent asked if they had the original packaging for their stroller. On 01/18/2025, our consumer confirmed that they have the packaging. On 01/21/2025, we supplied our consumer with a complimentary return label and advised them of the directions to return the stroller. Once we have the stroller in our possession, we will grant them a full refund. Thank you for the opportunity to review the concerns with our consumer. Best regards,Delta Children Furniture **********************

• Review fromHannah N

  Date: 01/06/2025

  1 star

  Hannah N

  Date: 01/06/2025

  Worst experience I've ever had in my life. I have ordered my nursery set mid November and still have not received it. It's January 6th!!!!!! It was supposed to come weeks ago but due to their lousy system, the dresser went out of stock before they were able to ship it. I would think that they would ship everything else on time but they said that since it is a set, then they have to wait till everything is available to deliver everything at once. How in the world can such a thing happen?!?! I would totally return it but I literally can't I suggest you NEVER EVER shop on this site. TERRIBLE MISTAKE if you will and ever did

  Delta Children's Products

  Date: 02/06/2025

  Better Business Bureau Serving ************************************************************************************************************************************ Phone: ************ / Fax: ************ Thank you for contacting our **************** Delta Childrens Furniture has carefully reviewed the statement submitted on 01/06/2025, along with the accompanying materials detailing the concerns regarding the assistance our consumer received.Our records show that our consumer first reached out on 12/13/2024, requesting an update on the shipping status of their furniture set. On the same day, we informed them that their order was being processed, with an expected delivery date. On 12/16/2024, we notified our consumer that their dresser was out of stock and provided a restock date. The following day, our consumer expressed dissatisfaction with the delay and inquired about shipping the remaining items. We responded by explaining that nursery bundles must be shipped together and offered a complimentary upgrade to Room of Choice delivery, though our consumer expressed displeasure with this option.On 12/18/2024, we offered the babyGap Whisper Bedside Bassinet as compensation for the inconvenience. Our consumer requested a different item. On 12/19/2024, we informed the consumer they were welcome to choose any product from our website within the specified price range, along with the upgraded Room of Choice delivery. On 12/21/2024, our consumer selected the ******* Bear Bookcase with Bins as their complimentary item. On 12/23/2024, we confirmed that the bookcase was added to their order and assured them they would receive tracking details once it shipped.On 01/09/2025, we notified our consumer that their nursery set had been shipped via ************, with tracking number ************. According to *************************, the consumer received and signed for the order on 01/22/2025.Thank you for the opportunity to review the concerns with our consumer. Best regards,Delta Children Furniture **********************