Complaints

This profile includes complaints for Ann Taylor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ann Taylor has 224 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ann Taylor

  7 Times Sq Fl 15 New York, NY 10036-6524

• 

  Ann Taylor Loft

  95 N Moorland Rd Ste C16 Brookfield, WI 53005-6053

• 

  Loft Outlet

  6501 E Lloyd Expy Evansville, IN 47715-4077

• 

  Loft

  7875 Montgomery Rd # 2227 Cincinnati, OH 45236

• 

  Ann Taylor, Loft, Lou & Grey

  1663 W Lane Ave C/o Loft Upper Arlngtn, OH 43221-3339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dress in my size small, but when I received it was too big and too long, so I tried to return to the store right away at the ***************** store but the manager said no I cant return, I only asked for store credit or an exchange because it doesnt fit but they didnt let me, I have never have any problems with them before and I am a long time client, before even the item I purchased was final sales I was never had any problems to return, I have been trying to call their customer service. It was all unsuccessful, same disappointment, I was placed on hold, then hang up on me , what kind of business that did not stand behind their product, nor care for customers, if I chosen the wrong size then it was my fault but I did chose the right size, for that dress was cut the wrong size and on their size charged did not disclose correctly. I am demand for store, credit or exchange for the right size ********* very disappointed.

  Business Response

  Date: 05/09/2023

  BBB: RE: Case #********
  
  After further review the items purchased Online and attempted to return to our ***************** store were purchased at Final Sale (ending in .44 or .88). Per our Final Sale practice stated on our website and receipts (below) items purchased at Final Sale are not eligible for returns/exchanges. It is also noted on our check out page, prior to a clients purchase Final Sale: No return or exchanges. Our records also indicate we have made exceptions in the past for this client in reference to returns of Final Sale product. We communicated to her at this time we would no longer be extending exceptions.  While we understand the request,due to one exception already being made, we feel it is important to remain consistent and fair with all of our clients in reference to our Return practice.
  
  Final sale merchandise (merchandise with a .77 or .88 cent price ending) may not be returned or exchanged.
  
  
  Sincerely,
  
  Corporate Client Contact
  Ann Taylor
  
  

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for some clothing items. Ive recently lost 60 pounds and wasnt sure what size to get. I reviewed their return policy and decided to order. The order came and they were too big. I called and was told that I could return and order the correct size. They charged me an additional $10+ per pair. They told me that different sizes had different charges. That was not listed on the site or on the return policy. Also, I returned 5 pairs and I only received credit back for 3 pairs. I have placed several calls and emails to try and work this out but no luck. The order number is ************.

  Business Response

  Date: 04/24/2023

  Hello
  
  *************** on behalf of BBB Concern ********. This client reached out regarding an online return and subsequent exchange order placed. On the client online return, only 3 out of 5 items had been refunded so far for the order. As of 4/18 the remaining 2 items from the return have also been refunded, and the client should have received an automated email confirming this. 
  
  In addition, the client had elected to place an exchange order and was disappointed the pricing was different than what was initially paid. For price matching on exchanges, client's must place a Quick Exchange order via phone by calling **** LOFT 444. It appears the client received some incorrect information regarding this process, and we will address accordingly. In the meantime, her replacement exchange order has been adjusted to match her original pricing. An email was sent as well advising the client of the actions taken. Thank you. 

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted them about 15x unsuccessfully. I opened a ticket was told that corporate would be in touch asap. I called back a few more times over the next few days to find that my initial ticket was marked resolved. After calling numerous more times I put in another ticket, with the following reference number- reference # ************. My first time reaching out was immediately after a bad experience in one of their stores on 3/5at 2:13pm.. I filed my next ticket on 3/15 at 2:50pm.. I was once again assured Id be contacted they verified my information and I recorded the call for my own records as proof the conversation did happen.It is now April 8th, over a month later and corporate has still yet to contact me regarding a horrendous and embarrassing situation that transpired in their store.In a nutshell, my wife ordered clothes online, some time passed as we had numerous sicknesses and such in the family. We went to do a return to get something that fit my wife (the clothes sent didnt). The girl at the register gave my wife a hard time, then I came in ( was parking the car) I explained its being returned late because we had some health issues etc. she and the manger were the only two in the store. She said h*** take them back and give us the lowest price. I said well, whats the price? Im not looking to give clothes with tags back and get no money back. She was unsure and was looking and the manager approached asking if theres a problem. She said I was being loud I was one of 5 people in the store. Me, my wife, our 2.5 year old son, the associate behind the register and the manager. I assured her I wasnt, I was merely speaking. She then started to be a bit stress Ive with me stating she doesnt even have to take it back. We had some back and forth and she then said she didnt like my attitude. She walked away and I asked her name since shes the manager, she said dont worry, didnt tell me, started yelling Im harassing her. Called security on me.

  Business Response

  Date: 04/11/2023

  BBB: RE: Complaint ID# #********
  
  While we are sorry to hear of any delay in receiving a resolution to a clients concerns, our records indicate the below email was sent on 3/15/23 and we did not hear back.  There was also a contact on 3/7/23 referencing if the client calls back to ask for more details. We are unable to follow up further on the concern referenced without understanding the store location. If the client would like to reply with the exact store location as requested, we can follow up further with the District Manager of the store location for internal review. Please note, our store was following our Return Practice guidelines as outlined on our receipts/website.We dont have alternative Return Guidelines if outside of 30 days for personal situations.The transaction details are no longer available for our stores to reference if outside the 30-day window which is why she would be offered the current selling price in the form of a merchandise credit. If the client can provide the store location,we can certainly follow up further on the interaction this client described occurring in the store.
  
  Response from Corporate:
  Response
  
  Email
  
  03/15/2023 01:31 PM
  Dear Client,
  
  Thank you for contacting LOFT. Your feedback was received at the **************** for further review and follow up. Your feedback to LOFT is truly appreciated.
  
  Unfortunately, the content of your contact did not provide any details and we were unable to respond to your request. To do this, we just need a bit more information. At your convenience, please reply with your full first/last name,phone number, specifics on the store location you were visiting including the city, state, and mall name (if available) along with the brand (Ann Taylor,LOFT, Ann Taylor Factory, LOFT Outlet). Many mall locations may have multiple stores across our brands so it is best for us to define so we may follow up accordingly. We look forward to hearing from you.
  
  Sincerely,
  
  *******************************
  Coordinator, Corporate Client Contact
  

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This response completely disregards the issues at play. It takes no ownership of the horrible situation was thrust into in front of my family and seems to lack empathy and genuine concern. The fact that they state they contacted me is a lie, I have call recordings where an agent confirmed that I no contact was made. I did identify the store numerous times and attempted to get support numerous times. This is an unacceptable response on all levels and it does not even begin to renew my faith in LOFT and make me want to shop there again, in fact it does quite the opposite. Not happy at all.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 04/18/2023

  BBB Case # #********
  
  We are responding to **************** rejection. Upon further review, we were able to verify the store location was our ***** Haven LOFT store. There was an incident report filed by the store with our Asset Protection Team on 3/5/23 based on his behavior to our Associates. If our Associates feel threatened in any way, they are informed to contact security which was done. In addition, the return was 6 months old past the return date and would no longer be eligible for a return according to our Return Practice.  We will not be following up further based on our research and request the Better Business Bureau close out the rejection due to his behavior in our store. This type of abuse/behavior is not tolerated by LOFT.
  
  Sincerely,
  Corporate Client Contact
  LOFT

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Thats where the issue is. They refused to contact me regarding my concern with the employee. The employee is apparently saying things happened vastly different than they did. The fact that they are listening to one side of the story, and not even giving me, the victim an opportunity to speak with them to try to explain my perspective on the situation speaks volumes. I am in disbelief that they wish to completely disregard my concern and seek to close the rejection as they apparently do not care.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a clothing item to them, and not only are their fees and lowered return amount ridiculous, but I have yet to receive my refund. I mailed this back to them on March 16th (over three weeks ago), and spoke to a customer service representative for them on March 29th and was assured I would receive an email to confirm they were processing my refund to original form of payment within a few days.It has now been 9 days, and no progress has been made.My last return with them, I had the money back in my account within an hour of dropping the package off at **** So I definitely was not expecting this taking so long!!

  Business Response

  Date: 04/12/2023

  Hello

  *************** on behalf of BBB Concern #********. This client reached out about the status of their online return. Upon reviewing the client's online order, we determined that a return was initially processed in the form of an **gift Certificate back on 3/28/23. This was because the return was received outside our 30 day return window. Any returns outside 30 days will typically be issued in the form of a merchandise credit (if in a store) or **gift Certificate (if online). The client then reached out to ****** Services after the return was completed, requesting a refund to her original tender instead. A request was submitted to void her **gift Certificate and credit her payment, however this is a manual exception process which typically takes **** business days. We did check on the status, and as of today (4/12) the client's original tender was credited the value of her **gift Certificate, and the **gift Certificate was voided. The client should also receive an automated email confirming the credit was processed back to her original payment form as well. Thank you.

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on March 31st, 2023 I had $809.00 of merchandise in my ************* BAGa pop up message appeared that stated if I entered my email address I would receive 10% off my order.I entered my email address & the promo code provided, and no discount was given.I clicked on the chat and the rep went round & round giving reasons that werent applicable to the issue.I GAVE MY EMAIL ADDRESS & WAS GIVEN A BOGUS PROMO CODE BY ANN TAYLOR .COM Next was an offer at the top of the screen that if I applied for an Ann Taylor credit card, and used it on this purchase, I would receive $***** off.I applied, was approved, and in the billing section the prompts were auto filled with an Ann Taylor card number (in asterics except for the last four digits) and an expiration date.The *** prompt was NOT auto filled, but was required to complete my order.After another futile round with a chat rep, a phone rep, and at their urging, two calls to ************** I was told to just use another form of payment.I tried to stress that the issue seemed to be a website glitch that left the *** unpopulated., The chat rep ***** seem to grasp the situation and repeatedly asked if I was holding the card in my hand (read my chat with *******,) it was if he ***** understand the credit card offer at Check Out. I kept trying to explain it is not a physical card - its an instant approval accompanied by a temporary card # for THIS transaction.I asked for a Supervisor from ******* on the chat or Winter on the phone and neither would allow me to speak to one. Again neither rep seemed to grasp the technical error or the inconvenience it was causing.Both suggested I use another form of payment, call Comenity, and refresh my browser.I explained I was hesitant to do that - because I would lose what auto-filled info WAS THERE.And as I feared when I refreshed the screen the &***** discount disappeared along with the credit card ******************* date.

  Business Response

  Date: 04/06/2023

  Hello
  
  *************** on behalf of BBB Concern #********. This client experienced several issues while attempting to order online. Initially the client signed up for a 10% welcome email promotion. Upon receiving it though it wasn't applying to her bag successfully. We were able to view the email, and verified the code was working, so we're unsure of what may have caused the issue. We emailed the client on 4/6 advising the code is valid, provided the offer exclusions, and offered to have ****** Services manually offer the discount via phone should another issue arise. 
  
  The client also applied for an Ann Taylor card during their online session. Upon being approved, all payment information should auto-populate in checkout so clients can place their order. Unfortunately for some reason a piece of the information didn't populate, which prevented checkout. Our ****** services team doesn't have access to account information and unfortunately weren't able to provide it to help with checkout. We shared this feedback with our website team, and advised the client she should receive her credit card in the mail from ************* within **** days. We also issued a $20 reward certificate to replace the $20 discount that was lost from opening a new card. The client should see the reward within ***** hours. Thank you.
  
  

  Customer Answer

  Date: 04/09/2023

  Better Business Bureau:
  
  The 10% coupon did not work. I have screen shots to prove it, but at this time I cannot expend anymore energy on this... aka...
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order merchandise from Loft.com on 1/4/2023 for $230.44. The payment was made through Paypal and Mastercard.The next day Loft lowered the merchandise price, so I requested a price adjustment. Loft refunded me $46.08 When all the items arrived, I decided to return the merchandise for a full refund of the original purchase order. Loft said the refund was processed, but never got the refund through Paypal. After numerous emails and phone calls to Paypal and Loft, it was determined LOFT had made a mistake on the amount refunded and Paypal would not process the refund because the amount was incorrect. The total refund for this order should be $184.36 Since none of the two parties would offer a resolution, I decided to file a dispute with my credit card, so they could act to try reach a resolution. Loft keeps emailing me saying the matter is being transferred by a new "team" but as of 2/28/23, there is no refund from either end.

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  LOFT finally issued the requested refund. I appreciate your support on this matter. have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ************
  
  
  
   
  
  

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an incorrect charge on my LOFT Mastercard issue by ************** The incorrect charge was made by retailer Ann Taylor. For 5 months now, I have been trying to get my account credited and this issue resolved. I have received several emails from Ann Taylor acknowledging the credit, but the credit is never applied to my account. I have made countless calls to Ann Taylor customer service and ************* customer service trying to get this resolved. I have sat in chat rooms for hours, I have sent emails and mailed letters to Ann Taylor, their parent company Ascena, to ************* and their parent company **************** yet the credit still not been applied to my account. I have left messages with Ann Taylor's corporate offices in ******** and ***********. Im getting charged late fees by ************** and I am receiving collection calls from them as well. Every time I call Ann Taylor **************** or ************* ****************, I am speaking with someone in a foreign country who is reading off of a script and no one helps me. There is never any record of my previous calls or notes on my account. I have tried again and again to speak to supervisors. I was only successful once reaching a supervisor at Ann Taylor **************** who promised to help me and monitor this situation, but nothing has been resolved. I am out of ideas of how to get this resolved. I am unable to upload supporting documents because I can't save the emails I've received from Ann Taylor confirming I am owed the credit is a format that works with your website. However, I can email them to you if you provide me with an email address.

  Business Response

  Date: 02/22/2023

  BBB:

  This client, *********************** contacted multiple channels to complain about a return credit. Another complaint was submitted to the ********** BBB Case #********. We have already spoken to this client on 2/20/23 and we are reviewing further. As we discussed with her, our records reflect all credits were processed correctly on our end. However, any late fees/finance charges and/or disputes need to be handled by ************* ***************** as we do not have access nor the ability to resolve a credit card issue. We have requested ***** Financial follow up with the client directly. Please remove this complaint from ******************* (Ann Taylor/LOFT) as this issue should be a complaint under the credit card company. Please confirm this has been removed and submitted to *************** to follow up.
  

  
  Sincerely,
  
  Corporate Client Contact
  Ascena Retail Brands
  

  
  

• Initial Complaint

  Date:02/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/28/23 I purchased an item from Ann Taylors website. The order number is ************. The following day the item was available in all sizes, and it remained available for several days in all sizes after my purchase. On Wednesday 2/1/23 I received an email saying the item is not in stock. If the item was is not in stock then why was my item available and restocked on the website after I ordered it?Perhaps Ann Taylor is giving preference to certain customers and not others?

  Business Response

  Date: 02/06/2023

  Hello
  
  *************** on behalf of BBB Concern #********. This client reached out regarding an online order recently placed on 1/28/23. On 2/1/23 the client's order was cancelled due to insufficient inventory. Please be advised while we make every effort to have our site inventory be as accurate as possible, there may be times when an item sells out prior to an order shipping. Whenever this occurs the client is notified by email, and the client is also not charged for any items which do not ship as we only *********** once shipping items. We were able to verify the item the client ordered was marked down as a Final Sale clearance item, and did genuinely sell out and is no longer available in any sizes.  Any inventory which would come into stock would be from client returns made either in-store or online. Thank you.

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Promised a price adjustment for $4.99. Was advised a specialist had to do it. Case#*************. Called and SAT ON HOLD for 52 minutes waiting for this to be rectified after waiting a week for this to be completed with no resolve. Brea was the ** rep - HORRIBLE!!!!! Overspoke me, did not listen to my issue, refused to get me to her supervisor, and when I asked for her to email me status on case, she claimed she had no tools to do so and then hung up on me. She made this situation 100 times worse. Called back and got a different ** rep named *****. She put me on hold for 6 minutes to advise there were no supervisors available. Looking for my $4.99 back.

  Business Response

  Date: 01/05/2023

  Hello
  
  *************** on behalf of BBB Concern #********. This client placed an online order when sale items had an additional 40% discount applied on 12/8/22. On 12/16/22 the client contacted requesting a price adjustment as we were running a 60% promotional sale at the time. We do offer price adjustments on items originally ordered at full price within 7 days of purchase per our price adjustment policy. Given the merchandise on the order was already a sale item and further discounted, the client's order would not be eligible for an adjustment per our policy. We apologize for any inconsistent information the client may have received regarding this, and the overall disappointment with the experience with ****** Services. We will review the past contacts with ****** Services, and address any areas of opportunity. In the meantime, in the interest of customer service we will adjust the client's order as requested as a one time courtesy. The client will also receive an automated confirmation email once completed. Thank you.

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to remove myself from the Loft listerv for a bit of time now. Their emails all have an unsubscribe link, but when you click it, does doesn't take you to a page where you can actually unsubscribe. Effectively, the link is useless. I then used their email tool on their website to ask to be removed from the site, but no one has responded and I am continuing to get emails. I use Gmail and have indicated to Gmail multiple times I consider the emails spam, but they are still making it through my spam filter. I really just want to stop getting marketing emails from Loft.

  Business Response

  Date: 12/30/2022

  BBB: RE: Case #********
  
  We are unclear why the unsubscribe hasnt worked for this client; however, we have gone ahead and unsubscribed on our end. It may take 1-2 weeks for the emails to cease based on Marketing emails being pre timed. We hope this is now resolved.
  
  Sincerely,
  
  Corporate Client Contact
  Ann Taylor/LOFT