Business ProfileforLacoste

Lacoste sends clothes that look good until you wash them: three expensive items I received were extremely damaged after washing them separately, even while I carefully followed their care instructions. When I attempted a return, I had to spend hours on the phone dealing with representatives who functioned within a wrongful bureaucratic framework that left me with zero items in my possession. My spent money, however, was in theirs! One rep told me to return all damaged items for a full credit. After doing this like a diligent customer, the next rep told me they would issue a partial conditional credit for one item. This is called stealing. Inconsistent to their word and intransigent to rectifying this indisputable theft of my money, Lacoste quite literally scammed me. I had to return all my items and ended up with no refund and a conditional credit so meager, it didn't even cover half the value of the damaged order ($71 for $154+ of damaged goods!) This could not even finance the average item in Lacoste's store, let alone one commensurate to the value I paid for ultimately zero items. I was an articulate customer with a calm, respectful, patient, and receptive disposition. I expected the bare minimum, and what I received was dishonest customer support, endless obfuscation, massive drainage of my time, and profound disrespect by Lacoste overall.In short, I was sent three unwashable items that became unwearable garbage, and then scammed and left empty-handed. I did my due diligence and returned the items, but Lacoste did not return my money. I gave them many chances to undo this theft, fraud, and abuse of a loyal customer. There is no justification for this.How is this legal? Buyer beware!