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Business Profile

Clothing

Lacoste

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Lacoste's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lacoste has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lacoste

      551 Madison Avenue, Suite 1300 New York, NY 10022-3264

    • Lacoste

      608 5th Avenue New York, NY 10020

    • Lacoste

      8687 N Central Expy STE N1-1216 Dallas, TX 75225

    • Lacoste

      The Westchester 125 Westchester Ave. White Plains, NY 10601

    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order No. ********* Order Date: May 28, 2024 I am writing to express my dissatisfaction with my order, which has not been delivered. I have reached out to Lacoste customer service multiple times via chat and email but received no response even they never answered the phone calls. After several months, I finally received a reply in the chat service, only to be told that they cannot assist me due to the timeframe. However, this delay is largely due to their lack of communication throughout the process.

      Customer Answer

      Date: 04/04/2025

      Better Business Bureau:

      At this time, I have not been contacted by Lacoste regarding complaint ID ********.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern: On January 17, 2024 I placed an order for 2 sweatshirts for a total amount of $143.00 When I received the package, it only had 1 sweatshirt inside. I called customer service the same day and explained my issue. **************** agent put me on hold for about 5 minutes and when she got back, she told me that there was nothing they can do because according to their system, 2 sweatshirts were shipped. I described to the representative that there didnt seem to be anything wrong with the package other than there was only 1 sweatshirt inside the box. I was not seeking any refund - just a replacement for the missing item.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to Lacoste because I purchased over 30 towels and wash cloths for my new home. They are now all losing their color and I'm not sure if they are safe to use. I did contact Lacoste and they told me I had to contact ****** because there is where they were purchased. However, ****** advised me I need to contact Lacoste. The last time I contacted Lacoste was in October. Unfortunately, due to me having surgery and 2 unexpected family deaths out of the county I am just now sending this complaint. I paid a lot of money for these items and it's embarrassing to have family and friends use these items. All supporting pictures and receipts were sent to Lacoste.

      Customer Answer

      Date: 02/21/2025

      Better Business Bureau:

      At this time, I have not been contacted by Lacoste regarding complaint ID ********.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 30/09/2024 I purchased 6 items online. I have returned all of them a couple days later. However, was only refunded for 5 items as the 6th wasnt accounted for. So I was robbed for $209. I emailed the business but no response. I will continue emailing every single day as I did my part and returned everything and want my money back. No way im letting it slide and donating my money. Have some decency to reply.

      Customer Answer

      Date: 11/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** ***********



       

    • Initial Complaint

      Date:08/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order with ****************************** on 11/26/23 for 2 short sleeve polo shirts. Received the order around 12/5/23. Did like the fit of the shirts so requested a return of both products on 12/15/23. Sent in the return late December and I didn't hear back for them for a long time. Their website said it takes a while to get the refund back due to credit card processing and etc. so I patiently waited. On 4/17/24, I contacted customer service b/c it was taking too long to process a return. They said they received the package and it was received by the warehouse on 12/27/23. They insisted that there was only one item in the package and refunded only $60.54. I asked if the package was damaged as I put both products in the package and they said it was not damaged. I also asked why it took so long to initiate the refund process and they didn't answer. They just told me to open a claim with *** but I don't feel that it's ***** fault when the package was delivered so I'm filing a claim here. I should've received some kind of notification when they received the return in the warehouse and refund should've been processed accordingly.

      Customer Answer

      Date: 09/20/2024

      Better Business Bureau:

      At this time, I have not been contacted by Lacoste regarding complaint ID ********.

      Sincerely,

      ***** ***

    • Initial Complaint

      Date:08/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the same shirt 3 times, the first one ********** on Jul 16, second ********** on Aug 4 and last one ********** on Aug 8. The first package ********** was never delivered because Lacoste online system automatically removed my apartment number. After *****'s "investigation", they conveniently denied any responsbility and refuses to refund. The second package was fine, the shirt fits a little large so I ordered a smaller size.The third package ********** was delivered to the front desk on Aug 14 because I had to change my address. However, the bag was torn and the cloth was covered in black ink and torn. I contacted customer service again on Aug 16. I was shocked that they are playing the opening an investigation and asked me to wait. I don't understand how they completely disconnect themselves in this relationship with customer and refuses any responsibility like that.I provided all the pictures, my communication/reference number with ***** as well as credit card company. This is way too much time and energy on my end and I have received no acceptable apology or explanation from the company. I simply need refund for these two purchases and will never have anything to do with them again.

      Customer Answer

      Date: 09/12/2024

      Better Business Bureau:

      At this time, I have not been contacted by Lacoste regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged twice some transaction , ** ********* ********* **** *actose store. 14 days ago

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Lacoste order number is ********* ***** lost a package from Lacoste with ************ tracking number. I never received the package. When I opened a claim ***** denied it and gave me no explanation. Lacoste refused to refund me because ***** denied it. So now I have to pay ****** dollars just because ***** cannot deliver a package at a designated address and do their job right. Lacoste told me I have to dispute the charge with my credit card and they cannot help me. As if Im creating claims, contacting them over and over again for nothing and as if Im lying. Im never going to order from Lacoste again.

      Customer Answer

      Date: 07/11/2024

      Better Business Bureau:

      At this time, I have not been contacted by Lacoste regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MY LACOSTE WATCH has broken .t is during the 1st year so i believe it is under warranty please refund my money attached is my purchase receipt .the face has cracks the holder broke i tried filing under lacoste website but i was called and asked to pay , but its still under warranty

      Customer Answer

      Date: 06/27/2024

      Better Business Bureau:

      At this time, I have not been contacted by Lacoste regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gray polo shirt three weeks ago at ****** ********** Outlet. Last week, I washed it and accidentally put it in the dryer, and it shrunk. I called the store and spoke to a male manager, but I did not get his name. I asked him if I could exchange it, and he said no because it was worn. Please allow me to exchange the shirt as a courtesy.

      Customer Answer

      Date: 04/04/2024

      Better Business Bureau:

      At this time, I have not been contacted by Lacoste regarding complaint ID ********.

      Sincerely,

      ***********************

    Lacoste is NOT a BBB Accredited Business.

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