ComplaintsforAmerican Express Company
Credit Cards and Plans
Additional Complaint Information
Customer Complaint:
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Complaint Details
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Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I applied and received a Business platinum card, the card advertised $400 a year in **** credit, $200 every 6 months. I immediately spent $1000 at **** following the receipt of the card just to later learn that I had to be enrolled first to receive the benefit. It was not clearly apparent and I feel it was dishonest. I called Amex and they were unwilling to assist.Business response
08/17/2023
We responded to the consumer via written correspondence today.Initial Complaint
07/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with American Express. They did not provide me with the original contract as requested.Business response
07/26/2023
We mailed our response to the consumer today.Initial Complaint
03/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I am unable to contact them. They have held my money hostage. I have tried to contact them by calling and getting on the website. I want someone to contact me immediately.Business response
03/17/2022
Customer complaint was responded to via phone on 03/16/2022.Initial Complaint
02/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I got a American express service prepaid debit card about 7 years ago and lost the card. I have been unable to get a live person or voice mail to get a replacement card so I can transfer money to my penfed account and never deal with American express again. Thanks.Business response
03/07/2022
We mailed our response to the consumer today.Initial Complaint
02/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello I was supposed to get a card but never received it. I just got a bill and I contacted them about it. They said since I didn't cancel the card I owed them for the annual fee. I don't have the card so I can't cancel it but I still have to pay. That makes no senseBusiness response
03/14/2022
Customer complaint was responded to via phone on 03/10/2022Initial Complaint
02/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased 2 tickets through Amex Travel in 2019. Due to Covid, my flight was cancelled. I requested a refund from Amex in April 2020, they told me I had to go through Air Canada for a refund but that I could use my travel credits until April 2022. In June 2021 I attempted to use my travel credits through Amex Travel, but they reported that I could not use my travel credits/not eligible. So in June 2021 I requested a refund through Air Canada. Air Canada told me since I booked through a travel agency (Amex) only Amex can refund my ticket. For 5 months I waited for a resolution with no response ever from Amex. In November 2021 I contacted Amex again and the agent got a hold of an Air Canada agent and verbally promised me that Air Canada would issue me a travel voucher with no expiration date and to wait 8-10 weeks for it to be issued. It is now almost March 2022 and I have not gotten anything from Amex. They have told me inconsistent information throughout this whole process. I believe I am entitled to a refund of my original 2 ticket purchases that was made in 2019 and was cancelled due to Covid-19.Business response
03/09/2022
We mailed our response to the consumer today.Customer response
03/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******** ***
Initial Complaint
02/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My complaint is against American express serve they keep locking my account for no reason and I can not buy,withdraw or get in touch with there customer service or alive person for several days now I keep doing the same thing there website ask me to do but still the same problem it's almost like they do not even exist anymore I've changed passwords over four times because that was the request to unlock my card I did this several times and the site would say the same thing like your account has been locked every time I try and try to follow the procedures they say the same thing it's very frustrating, even when I call numerous times I can not get through when I put my social in or my card number,the auto teller would just keep repetitive repeating saying I did not I did not I did not get that it's awful so what must or can I do to get them to unlock my card to get my money because I'm behind on my bills because of them. This has been going on for three days now this is ridiculous I just want my money ASAP now.Business response
03/14/2022
We responded to the consumer via written correspondence today.Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
American Express Insurance is a SCAM...I rented a car with my AMEX PLATINUM CAR and damaged the bumper. No other people involved. Under my policy this should be covered, simply. I provided 19 forms of documents they wanted and NO ADJUSTER from them has communicated directly with me. I keep getting Stonewalled from them. They are asking for Paperwork that Cannot be produced at all by myself or the Rental Car company. Hence them delaying or NOT paying this claim for $2500 which should have been paid. No contact with adjuster at all. I believe AMEX INSURANCE is a SCAM that they provide a NON-Existent feature on the card and not pay claims on it....even my primary insurance company USAA has stated this should have been paid. I would like this resolved ASAP. and AMEX will not return my calls at all and I am left with a Bill that should have been paid and covered by my Credit Card Insurance.Business response
03/04/2022
We responded to the consumer via written correspondence today.Initial Complaint
02/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Got my federal tax returned deposited on my serve card on 02/16/2022. Right after receiving the deposit alert via email on my phone, I immediately went to the atm to withdrawal $500 which I did successfully and on the first attempt. The next morning 02/17/2022 I tried to make my first transaction of the day at ******* for almost $400 and the transaction was declined despite having over $7,000 in the account. After the initial decline, I tried atm withdrawals, money transfers, cash outs, other purchases and they were all being declined. I have tried for hours this afternoon to reach a live representative for serve to help me resolve the issue and I cannot reach a live member to get anything accomplished. As of right now I have over 7k in an account I have no access to touch and no way to get in contact with anyone who can help me after trying countless methods. Not cool serve, not cool.Business response
02/25/2022
We responded to the customer via written correspondence today.Initial Complaint
02/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Sent from my iPhone Begin forwarded message: From: ***** *****Business response
03/11/2022
American Express mailed our response to the consumer today.
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Customer Complaints Summary
4,648 total complaints in the last 3 years.
1,841 complaints closed in the last 12 months.