Complaints
This profile includes complaints for Ralph Lauren's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 141 total complaints in the last 3 years.
- 87 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two packs of socks and only received ONE. Per the picture provided the Quantity states 2. I have had issues with receiving my packages in the past. The company insists on making this issue to be false on my behalf as if Im lying. I have asked in the past if I could include video surveillance of the date and time the items were said to be delivered but they declined. I have since ordered multiple times and had no issue until today. Based on a previous email from them, if I decide to continue to shop with this company and I encounter any more issues with missing items no credit would ever be given to me. I work to hard to just let any money go to waste without receiving what I paid for. I didnt ask for a refund just for the one missing item to be replaced. I have since received an email stating no credit will be issued. The is an error on their part due to whomever processed my order!
Business Response
Date: 04/21/2025
Thank you for your patience while we researched this matter. I am pleased to inform you that we have successfully submitted a reship request for your *********** 6 Pack Socks.
Your reship order number is: **********
Please note that it may take up to 24 hours to receive your order confirmation. Once your replacement item ships, you will receive an email containing your tracking information.
Should you have any questions in the meantime, please don't hesitate to contact us.Initial Complaint
Date:04/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have placed an order for 10 shirts on ************************** order number ********** and then I returned the whole order in one box in one single return on 03/29/2025 with *** TRACKING NUMBER ****************** and Ralph Lauren received the return but they claim they only received 6 shirts but i returned 10 shirts in one box and a single return and I have pictures of the shirts inside the box . This has happened with Ralph Lauren more than once and it feels like they have employees in the return **** that steal from the returns and this is fraud from Ralph Lauren .I want a REFUND FOR ALL ************************************************************* to resolve this issue I HAVE RETURNED 10 shirts and I want a full refund for all 10 shirtsBusiness Response
Date: 04/17/2025
Thank you for your patience while we investigated this matter. I am pleased to confirm that two credits totaling $1,112.36 were successfully issued to your account on April 2, 2025, broken down as follows:
Credit Amount 1: $302.36
Credit Amount 2: $810.00We have noted that you also initiated a chargeback for this transaction. We have closed the chargeback on our end; however, please be advised that during an active chargeback investigation, issued credits may remain in pending status until your banking institution completes their review process. If these credits are not yet visible in your account, we recommend reaching out to your bank directly as they can provide you with the most current status of both the credits and the chargeback investigation. We apologize for any inconvenience this may have caused.
Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This order was an online order placed on 3/1/25 for the amount of 2654$ and the order number **********. I ordered some sweaters for my family in time for baseball season but when I got my order they shipped me an EMPTY BOX. In the ***** pic of delivery there is a pic of the box they sent and it's opened. There is no tape on it. Either some idiot forgot to pack my order before shipping or they forgot to tape it and all the contents of the package fell out. This is ridiculous for an order OVER 2 THOUSAND DOLLARS. I paid a lot of money for my order. It is now April 1st and I haven't gotten the items I paid for. I keep trying to contact their customer service and nothing is done. They keep giving me the run around and wasting my time. This is ridiculous. BUYERS BEWARE OF ORDERING EXPENSIVE OR LARGE QUANTITIES OF ITEMS. THIS COMPANY DOES NOT KNOW HOW TO TAPE THE BOX CLOSED OR PUT ITEMS IN THE BOX. DO NOT ORDER LARGE QUANTATIES ONLINE. The tracking number for the order is ************. You can clearly see in the pic the box is open and it's empty.Business Response
Date: 04/12/2025
Thank you for your patience while we conducted our investigation. After a thorough review and consultation with our carrier and asset protection teams, we have confirmed the package was packaged properly and per weight contained the ordered items. Based on our findings we regret to inform you that we cannot process a refund.Customer Answer
Date: 04/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
There is a LITERAL picture of an open box with no tape to close it in my DELIVERY PICTURE. DO NOT BUY FROM THIS SITE THEY DONT EVEN CLOSE THE BOX AND PUT ANYTHING IN IT BEFORE SHIPPING IT. Then they LIE and GASLIGHT you until they deny to help you. Awful, subpar, deceptive company.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ****
Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i ve made this purchase back on the 27th november 2024 total amount paid ******* The seller did not help yet My order's delivery was not successful, I did not recieve the package so I need a refund The business did not try to help, i did not see any investigation opened with the carrier.Business Response
Date: 04/04/2025
Thank you for your patience while we conducted our investigation. After a thorough review of your account history, order details, and consultation with our carrier and asset protection teams, we have confirmed the package was delivered to the provided address. Based on our findings regarding the card activity and transaction patterns, we regret to inform you that we cannot process a refund as these activities do not align with our company policies and standards. We appreciate your understanding in this matter.Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have placed an order online at ************************** order number ********** on 02/27/2025 for 8 items and then I returned one the items a polo shirt pale russet for ***** dollars . I returned this item and Ralph Lauren received it and I have been in contact with their customer service for my refund every day for the last **************************************************************************** for the return that I sent back to them and the tracking shows it was delivered back to them Tracking number *** ****************** RALPH LAUREN is refusing to refund me for the return for ***** dollars and I dont understand why . I want Ralph Lauren to REFUND me my money for this return and I want higher management to contact me and refund me my moneyBusiness Response
Date: 03/31/2025
We appreciate your patience as we researched your return. We are happy to advise that a credit was issued to your original method of payment, in the amount of $86.39, on 3.26.25. It may take up to 5 business days for this credit to appear on your account.Initial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Issue: Unfair Purchase ****************** of Customer Response I am a longtime loyal customer of ********************** and a personal shopper serving professionals such as doctors and lawyers. Recently, my ability to shop in Ralph Lauren stores was restricted without any explanation.On March 11, 2025, I contacted Ralph Laurens Sales Authorization Team (*****************************************************************) to ask why I was restricted. They requested my purchase receipts, which I immediately provided. However, since then, I have followed up multiple times (March 15 and March 18), and they have completely ignored my emails.This lack of response is highly unprofessional and unfair. I am seeking a clear explanation of why I was restricted and a resolution that allows me to continue shopping as a regular customer. If ********************** has a policy regarding purchase limits, they should communicate it transparently instead of silently blocking a customer without reason.I sincerely hope ******************** can assist in resolving this issue, as my multiple attempts to contact the company directly have been ignored.Business Response
Date: 04/01/2025
Thank you for your openness about your personal shopping services and your loyalty to Ralph Lauren. As outlined in our policy, the sale of products at our stores and platforms is subject to availability and our discretion in managing inventory. We reserve the right to refuse sales to customers and limit the number of items that can be purchased per person, household, or transaction, at our sole discretion, and at any time. Additionally, we may request further information for review or verification before processing any purchase. In addition, we must maintain our stance on third-party shopping services. We contacted you via email on 3.11.2025 and 3.19.2025 and advised that our policy prohibits purchases made through third-party services or personal shopping platforms. This policy exists to ensure that all of our customers have direct and equal access to ********************** products while preserving the integrity of our shopping experience.Moving forward, we cannot make exceptions to this policy because it would jeopardize our commitment to providing a consistent and equitable shopping experience for all customers. We understand how this may affect your business model, but we must enforce our policies consistently in order to protect our brand integrity and customer experience. We sincerely hope you understand our position on this matter.Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello i made a return on the 6th and it is not the 18th and still i have not received a refund. It does not take that long for clothes to be scanned in a warehouse or facility. I am concerned and filing this complaint in regards to it. ********** Is my order number.Business Response
Date: 03/27/2025
Thank you for your patience during our investigation. Following a comprehensive account review we have determined the following:
Order #********** was reported as missing on 2.24.2025, so our team started a claim review. Customer contacted again on 2.27.2025 and 3.5.2025 to advise that the package was still not received. Our carrier investigation confirmed successful delivery of the package. Based on delivery confirmation, the customer was advised on 3.6.2025 that the missing order claim was denied so a refund would not be provided.On 3.10.2025 the customer reached out to advise that the package was dropped off for return on 3.6.2025. Upon indication that items had been returned, we reopened the claim.
Our thorough investigation, conducted with both our shipping carrier and ******************* showed no record of receiving the order at our facilities. Given these findings, we regret that we are unable to process a reimbursement for this order. We understand this may be disappointing and appreciate your understanding in this matter.
Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with expedited/Saturday shipping as I was leaving the country. I emailed customer support for this and they denied my claim. They are claiming that two orders have been placed under my name or someone else's but this is not true. I have filed a police report and can provide this upon request.Business Response
Date: 03/27/2025
We are happy to advise that a refund in the amount of $1,914.98 has been issued for order #**********. After further review, please understand that going forward, we can no longer accept liability for any credits related to missing packages.Initial Complaint
Date:03/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase with Ralph Lauren and I always receive the wrong item. I placed an order for a green hoodie I receive a white one than I have to wait 2-3 weeks for a refund. Order was placed on 03/13 received on 3/15 I have sent this item back via *** I should have received some sort of perk and my refund should be put back into my account asapBusiness Response
Date: 03/27/2025
We are pleased to confirm that your return was received on March 19, 2025, and a credit of $84.79 was issued to your original payment method on March 21, 2025. As outlined in our return policy, we ask that you allow up to 14 business days for returns to be received and processed. We apologize for any inconvenience this may cause.Initial Complaint
Date:03/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this formal complaint regarding Ralph Laurens refusal to issue a refund for merchandise totaling $3,255.32, despite my full compliance with their return policy. Ralph Lauren provided me with a prepaid *** return label and specific instructions for returning merchandise.On January 16, 2025, I properly packaged and returned the merchandise using their *** return label. ************ confirms receipt and acceptance of the package at the *** Store (#****) located at ********************************************************************. However, tracking shows that *** mistakenly delivered the package to a facility in ********* on January 17, 2025, instead of Ralph Lauren's returns facility in ***************Despite this clear shipping error within their designated carriers network, Ralph Lauren refused to investigate or file a claim with ***. *** has explicitly stated that only Ralph Lauren, as their direct customer and shipping label purchaser, can file a claim. Furthermore, Ralph Lauren chose insufficient insurance coverage ($100) for goods valued over $3,000.Under Nevada law (NRS 104.2509(1)(b)), the risk of loss transferred entirely to Ralph Lauren upon my delivery of the package to ***. Ralph Lauren has ignored their legal responsibility and unfairly held me financially responsible.I request that Ralph Lauren immediately issue a full refund of $3,255.32, as required by law, due to their failure to properly manage their shipping partner and insurance coverage.Thank you for promptly addressing this matter.Enclosures:*** receipt confirming drop-off Ralph Laurens prepaid *** shipping label Ralph Lauren's packing slip detailing returned merchandise *** tracking screenshot confirming inability to file claim Ralph Laurens return initiation confirmation emailBusiness Response
Date: 03/27/2025
Thank you for your patience while we investigated this matter. We have processed a credit of $3,255.32 to your original payment method. You will receive a confirmation email regarding this credit shortly. Please note that it may take up to 5 business days for the funds to appear in your account.Customer Answer
Date: 04/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******** ****
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