Complaints

This profile includes complaints for Trustpilot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trustpilot, Inc.

  50 W 23rd St Ste 1000 New York, NY 10010-5205

• 

  Trustpilot, Inc.

  245 5th Ave Fl 5 New York, NY 10016-8728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid-September, I contacted my Customer Success Manager at **********************, ******* *********** to downgrade my plan and hopefully get a prorated refund. He did not reply back to me for about 2 weeks. I emailed him back on Sep 30 at 12:43 CT. 3 days later, he said my request was denied. After I pressed the issue he set up a call with his manager ***** **** so I could request the prorated refund from him. During that Zoom meeting on Oct 10 at 10am CT, ***** went on to relentlessly upsell me and tell me there's nothing he could do and his legal team wouldn't allow me to get a prorated refund or file a chargeback. Then, I asked ******* and ***** not to charge my card until this was resolved. After pressing the issue, ***** set a meeting his boss, *** ******* for Nov 6 at 11:30 CT. During that meeting I instructed *** and ***** not to charge my card until the issue was resolved. *** stated she did not have authority to change or cancel my plan and I had to contact another department. She said ***** would email me the contact information. He did not. So I had NO WAY TO CANCEL per what *** said was policy of TrustPilot. The following day, Nov 7, I received an email from the TrustPilot Accounts Receivable stating they were going to charge my card. I replied, directing TrustPilot NOT TO CHARGE MY CREDIT CARD. They charged it anyway later that day. The next day, on Nov 8 at 12:16 pm CT, ******* emailed me, copying ************ and said "Unfortunately as expected, we did not receive approval to fully cancel your subscription" As is clear from all the correspondence (I have documentation), it is not possible to cancel my subscription. Prior to this all, I was happy to stay a TrustPilot customer at a reduced plan. Now this is not the sort of company I want to work with. This lack of concern for customers, making it impossible to cancel (documented in emails), the crude upselling and just plain rudeness. I just want to get the money back I did not authorize them to charge me.

  Business Response

  Date: 11/22/2024

  Hi,

  Thanks for your feedback and sharing this with us. Your account renewed on 8/7/2024, following our standard process, with notifications sent 90 and 45 days prior. While youve stated these werent received, they were sent to your active email and later resent for clarity. Our team explored options to address your concerns, including a discounted plan, but your requested downgrade wasnt possible under the terms of your contract. The 9/7/2024 charge processed as scheduled, and your card was removed from autopay the following day. The chargeback you initiated has limited our team's ability to issue a refund or make amendments to your account. Once resolved with your bank, were happy to revisit solutions. If you have further questions or concerns, please follow up with your account manager so they can best help out.

  Thanks,

  The Trustpilot Team

  Customer Answer

  Date: 11/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am not aware or do not recall agreeing to anything that allows TrustPilot to nearly double my fees over about a 1.5 year period without my written or verbal consent. I also am not aware of or recall agreeing to anything that does not allow me to downgrade my subscription. I initiated the conversation to downgrade, or ultimately to cancel my subscription in the middle of September, about 7 weeks before I was charged. The day before I was charged (so, on November 6th), I clarified with certainty that the resolution to our discussion has not been completed and specifically told *** ******* and ***** **** that TrustPilot was NOT authorized to charge my card. Further, a chargeback does not limit their team's ability to issue a refund or make adjustments to my account. That is simply not an accurate statement. TrustPilot can simply agree to the chargeback and can fulfill my requests. This has been an awful experience.

  It is my observation, that TrustPilot is doing and saying everything they can to not refund the charge--a charge I did not authorize. I received what I would consider to be an aggressive, threatening email, that they will charge me interest if I don't pay back the payment that is in the chargeback process. Further, they continue sending what I would, again, call very aggressive and bullying emails stating they have the right to charge me going forward (though as they noted in their response, they have canceled future payments). I have made it clear, I cannot use their services. I want out of this relationship. I don't want to receive emails from their lawyers. I want my chargeback to be finalized as a refund and for future payments to be mutually agreed to be finished with. I beleive this to be a very reasonable request. 
  

  Sincerely,
  
  *** **********
  
  
  
  
   
  

  Business Response

  Date: 12/05/2024

  Hi,

  We'd recommend continuing this conversation with your account manager, as they will be the ones who will need to take any action on your account. 

  Thanks,

  The Trustpilot Team

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello. The business did not make any effort to resolve the complaint. They just continue to threaten me. I am not sure why this got closed. From the communication history, it looks like I responded last and the business stopped responding. Is that accurate? Either way, they did not try and resolve it.
   
  ***

  
  Sincerely,
  
  *** **********
  
  
  
  
   
  

• Initial Complaint

  Date:11/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keep remove my review. Very first one I write and they say I am fake reviewer. They need to post my review they are fraud company

  Business Response

  Date: 11/20/2024

  Hi,

  Thanks for sharing. Reviews can be flagged for breaking the rules. If you disagree with any flagged review, we'd recommend following up with our Content Integrity team so they can best help out.

  Thanks,

  The Trustpilot Team

• Initial Complaint

  Date:11/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were a customer of ********************** for our website. We had a bad financial year and decided to discontinue their service. Our card on file was no longer valid and they began to demand money for their service. We didn't want their service any longer and they didn't provide us with service as they disconnected us. They handed our account over to a debt collection firm even though no services were rendered on their part. Trust pilot is not trustworthy or credible. Beware of this company as they are a scam that squeezes money out of anyone they seem to polarize with their legal ponzees.

  Business Response

  Date: 11/15/2024

  Hi,

  Thanks for getting in touch. We allow for cancellations of our service, but ask that you do so within the terms of your contract. If you have questions or concerns regarding your account or your contract, we'd recommend getting in touch with your account manager so they can better help out.

  Thanks,

  The Trustpilot Team

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tuesday, November 5, 2024 $597.08 I was told if I made the deposit to complete the tasks I would be able to finish and withdraw and that didn't happen. The job asked for "Each user needs to complete all the boosting before they can meet the system withdrawal requirements. In order to avoid any loss of funds, all withdrawals are processed automatically by the system and not manually. All users are not allowed to withdraw money in the middle of the day to avoid affecting the merchant's operation."I wanted to quit this entire assignment which means I wouldn't get paid or receive anything that my deposit went towards earning and I asked could I get my deposit back before quitting the task because I couldn't afford to deposit anything else and instead of getting an answer they first tried to tell me what I CAN earn but ignored me after that and now I can't contact them the way I was told too. It's like they have blocked any messages from me from coming in, it just loads. They basically are not trying to solve the issue when their terms and agreements clearly states "Users' funds are completely safe on the Platform and the Platform will be liable for any accidental loss." The issue is I was helping with positive product reviews for merchants around the world.

  Business Response

  Date: 11/15/2024

  Hi,

  Thanks for getting in touch, but not sure it's for us at Trustpilot. We're a platform for reviews.

  Thanks,

  The Trustpilot Team

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im pretty disappointed I left creditable reviews about advant credit card company and trust pilot removed them, they are trying to sensor me just like the fake administration taking away free speech Im pushing back this is not right

  Business Response

  Date: 10/09/2024

  Hi,

  Thanks for getting in touch. We certainly want you to be able to share your experiences. We just ask that these are within our guidelines or they can be flagged and sometimes removed. We'd recommend following up with our Content Integrity team if you need help with a review so they can lend a hand.

  Thanks,

  The Trustpilot Team

  Customer Answer

  Date: 10/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  
  [Your Answer Here]
  
   This unacceptable! You're just giving me the forever runaround, excuses, excuses!
  
   
  
   
  
   
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  
  Sincerely,
  
  ******* ****
  
  

  Business Response

  Date: 10/11/2024

  Hi,

  Thanks for following up. As mentioned, we'd recommend following up with our Content Integrity team if you need help with a review so they can lend a hand.

  Thanks,
  The Trustpilot Team

  Customer Answer

  Date: 10/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: Unacceptable! I'm not jumping through all these hoops I don't have time for this,  
  
  
  
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  Sincerely,
  ******* ****

• Initial Complaint

  Date:09/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Trustpilot's Negligent Handling of Fake Reviews and Lack of Response Complaint:I am filing this complaint to express my dissatisfaction with Trustpilots handling of fake reviews on my companys profile and the ongoing lack of response despite multiple requests for resolution.Timeline of Events:8-26-24: I received an unsolicited sales email from *** **** *****, a Trustpilot representative, attempting to sell an overpriced business plan starting at $259$1,059 monthly, which I declined.8-28-24: Two days later, I received 10 fake one-star reviews within an hour, clearly not from our customers (weve only received 18 reviews in total over three years). I flagged the reviews and requested IP addresses from Trustpilot.8-29-24: Submitted requests #********, #*******, #******** to Trustpilot. Despite follow-ups, I never received a confirmation or any meaningful **************** with *** ****** I reached out to *** *****, who assured me my case would be referred to customer *************** After 7 days, I received a generic email asking me to flag the reviewssomething I had already done a week earlier.9-4-24: I replied immediately to ***** *. (Ticket #********), informing her I had already flagged the reviews, but no response, despite reminders.Current Situation:As of 9-6-24, I have still not received a resolution. I replied to Trustpilots unhelpful message more than 48 hours ago, yet the fake reviews remain, damaging my business and reputation.What I Expect:Immediate Action: Trustpilots system needs to be checked and the issue resolved promptly.Escalation: If unresolved, this matter must be escalated to a supervisor.I can provide screenshots of my sales records to prove the claims are false, but Trustpilot should already have this information on file.

  Business Response

  Date: 09/09/2024

  Hi,

  Thank you for sharing your experience with us. We have a zero-tolerance policy for fake reviews and take any misuse of our platform very seriously. Your ticket is currently with our Content Integrity team, and they will be reaching out to you as soon as possible. Our team is working diligently through a minor backlog, but please rest assured that someone will be in touch with you shortly. We appreciate your patience.
  

  Thanks,

  The Trustpilot Team

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [First of all, I would like to extend my heartfelt thanks to the BBB for their support. Your help has been invaluable, and I truly appreciate it
  
  Unfortunately, the issue with Trustpilot remains unresolved despite multiple mentions and requests. I am still waiting (since 8/28/24) for the removal of the 10 fake reviews and the IP addresses needed for further legal action.
  
  The ongoing inaction is unacceptable and continues to harm my business. I urge Trustpilot to address this matter with the utmost urgency and to find a solution promptly.
  
  Thank you for your immediate attention to this pressing issue.
  
  Best regards, *** *****]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *****
  
  
  
  
   
  

  Customer Answer

  Date: 11/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  To Whom It May Concern,

  The response from Trustpilot to my BBB complaint only further confirms the gross negligence, strong unwillingness, and failure of Trustpilot to meet its obligations to my business. Over the past months, Trustpilot has not only ignored my legitimate concerns but has also severely damaged my business through its inaction.
  
  To make matters worse, despite the ongoing unresolved issues, Trustpilot continues to bombard me with unwanted repeated sales emails. They aggressively push their paid plans, ranging from $269 to $1069 per month, even after I made it clear that I was not interested in.This relentless sales tactic shows that their primary interest lies not in providing genuine support to businesses but in profiting from my 10 negative fake reviews.
  
  I have opened over 100 emails and 20 support tickets. The process to get the 10 fake negative reviews removed was incredibly time-consuming and stressful. It required constant pressure and persistent effort on my part, spanning over two months of back-and-forth communication, just to have these reviews—clearly designed to harm my business—removed. Despite this, the damage to my reputation and negative Google ranking remain. My sales have dropped by over 50% because Trustpilot has been unwilling to fulfill its obligations.
  
  Trustpilot itself holds a poor BBB rating of 1.25, which speaks volumes about their own business practices. This clearly demonstrates their complete disregard for trust, fairness, and customer satisfaction—a reality that aligns with my own experiences in trying to resolve these issues.
  
  As a result of Trustpilot’s deliberate inaction, I am prepared to take further legal steps to ensure that this matter is addressed. I have kept detailed records of all communications, support tickets, and interactions with Trustpilot, and I am fully prepared to submit this documentation in court. The severity of this situation cannot be overstated. Trustpilot’s disregard for the impact their actions have on small businesses like mine is not just unethical; it is potentially actionable in a court of law.
  
  I demand that the BBB take this situation seriously and hold Trustpilot accountable.
  Sincerely, *** *****

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *****
  
  
  
  
   
  

  Business Response

  Date: 11/22/2024

  Hi,

  We've followed up with our sales team regarding your feedback surrounding their emails. Regarding the flagged reviews, as mentioned, our team has thoroughly investigated all flagged reviews - some of which have been removed and some of which have been kept online. If you disagree with any outcomes, you can follow up with our Content Integrity team about these.

  
  Thanks,
  The Trustpilot Team

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trustpilot removes real reviews. I provided trustpilot with a receipt of my purchase. They are paid by the supplier to remove negative reviews that do not allow the consumers to get accurate feedback. For consumers that are unaware that trustpilot will remove negative reviews at the request of suppliers, they can be subject to receiving goods in poor quality. I took the time to share my experience to help other consumers that are in a similar situation to have the data they needed to make the risk of purchasing from a ******* supplier.I provided trustpilot with my direct correspondences with the supplier and the receipt of the order and they still insisted that I provided a fake review. It is a very bad practice and I think they receive financial incentives from these ******* companies in which can cause a great amount of turmoil for consumers.Trustpilot should provide more transparency regarding their policies for removing reviews. Not a reliable source of information.

  Business Response

  Date: 09/06/2024

  Hi,

  Thanks for getting in touch. No company can pay to have reviews removed. We want you to be able to share your experiences - just within our guidelines or they can be flagged and sometimes removed. If you need help with a review, we'd recommend following up with our Content Integrity team so they can best assist.

  Thanks,

  The Trustpilot Team

• Initial Complaint

  Date:08/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a bad experience with the Prop Firm "Goat Funded Trader". Essentially the $600+ product they sold me didn't work. And they refused to provide a refund. That review is here.*************************************************************************** But I also tried to leave a review on TrustPilot.*************************************************************** A few days after leaving my review, I got an email from them, saying my review was on hold because the vendor wanted more information on my specific case. I was completely aghast... This is a platform where a vendor can block bad reviews!Anyways, I did present my Order#, and details of the purchase. After some back and forth, TrustPilot against asked me for details of the purchase... As if they didn't read my response. Ultimately, they removed my bad review - which was really a warning to other customers. They could be paying for a defective product, for which they could not get a refund!Frankly it feels very corrupt. And I wouldn't be surprised if there's any collusion between TrustPilot and the vendors. But that's just speculation on my part. I can't say I've seen a more UNtrustworthy review site.

  Business Response

  Date: 08/23/2024

  Hi,
  

  Thanks for getting in touch. Sometimes a business or our Content Integrity team will need further documentation to verify an experience. If you think they've made the wrong decision when it comes to your review, we'd recommend following up in your email chains with them so they can take another look and help from there.

  Thanks,

  The Trustpilot Team

  
  

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TrustPilot uses inaccurate information which is misleading to customers. In addition they do not provide clear and fair avenues to provide feedback regarding reviews. They target a specific business but do not properly do due diligence on the reviews to confirm accuracy. This includes reviews of businesses that are not related to the proper country origin of the business. Therefore customers believe they are raising concerns that can be addressed by a company but are not directed to the proper company/entity. Reviews of products are being made that are not sold in select country of the company. In addition this is a poor platform if false statements are being made and cannot be responded to. The full picture is not provided. This is misleading and needs to be corrected.

  Business Response

  Date: 08/23/2024

  Hi,

  Thanks for getting in touch. We're not sure which company or profile you're referring to, but if you think that anything's breaking the rules that our team hasn't caught yet, please flag it for further investigation via this form ******************************************************************************************.

  Thanks,

  The Trustpilot Team

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB, I am writing to express my deep dissatisfaction with the recent handling of Trustpilot on our account. We have been using Trustpilot for over a year, committed to a $250 per month service, billed quarterly, totaling $750 every three months. Last month, I was unexpectedly charged $1,164a significant 35% increase from the previous rate. When I inquired about this change, I was informed that an email was sent on July 11, 2024, notifying us of an annual renewal and a price increase from $250 to $388 per month. Unfortunately, I never received this email. Furthermore, there were no additional attempts from ************************* to contact us. He could have easily sent a second or third email or called me to notify me of the change. However, he claims that the email sent on July 11th sufficed, even though it never reached my inbox. It is unacceptable that our plan was auto-renewed without explicit consent and that the price was increased by 35% without proper communication. This approach to business is not only unprofessional but also shows a blatant disregard for your customers. Today, on August 14, 2024, during a meeting with *************************, a representative from Trustpilot, it became clear that our concerns as a customer were not fully understood or appreciated. **************** showed little concern when we expressed our intention to leave the company next year if a resolution could not be reached. His dismissive attitude and lack of effort to address our concerns were both unprofessional and disappointing. This approach reflects poorly on Trustpilot and demonstrates a lack of care for the well-being of their customers. This situation must be addressed immediately.Attached you will see prove that I did not received any communication from the Trustpilot team on the renewal or price increase Sincerely, *************************

  Business Response

  Date: 08/16/2024

  Hi there,

  Thanks for taking the time to share your experience with us and we're sorry to hear that our service has not met your expectations. Our records indicate that the email regarding the price increase was sent and delivered. We do ask that all businesses handle cancellations or renegotiations in accordance with the terms outlined in their contract. However, we will be sure to review future communication processes to improve moving forward.

  If you'd like to discuss your account and contract further, we'd recommend following up with your account manager so they can take another look and assist from there.

  Thanks,

  The Trustpilot Team

  Customer Answer

  Date: 08/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have thoroughly reviewed my email inbox and can confirm that no email was received from Trustpilot or ************************* regarding this matter. Even if an email was sent, it could have ended up in the junk folder, yet no follow-up attempt was made. Trustpilot failed to send a second email or make any effort to contact me via my personal or Sleeplay number, both of which you have on file.
  It's unacceptable not only to renew my plan without my explicit approval but also to impose a 35% increase from my previous cost. I expect Trustpilot to honor the original rate of $250 per month, not the unauthorized $388.  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 08/23/2024

  Hi,

  We certainly understand the frustration and will be sure to pass along your feedback to our Sales team to look into moving forward. As mentioned, it'd be best to get in touch with your account manager so they can take another look and assist from there.

  Thanks,

  The Trustpilot Team