Reviews

This profile includes reviews for Trustpilot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trustpilot, Inc.

  50 W 23rd St Ste 1000 New York, NY 10010-5205

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  Trustpilot, Inc.

  245 5th Ave Fl 5 New York, NY 10016-8728

Review Details

• Review fromJason Carten C

  Date: 05/30/2025

  1 star
  This company should be shut down immediately and not allowed to operate in the *************. They allow customers to leave slanderous and defamatory reviews on a public review platform and do nothing to stop it. All the customer has to do is provide a fake name, email, and order ID and they can make up ANYTHING they wants about your business to damage your revenue. Trust pilot is an outright scam and in violation of many laws when it comes to review platforms. They are a harm to business and consumers in the ***They need to be shut down, and stopped.

• Review fromVictoria B

  Date: 05/29/2025

  1 star
  Trust pilot needs to be shut down. They claim to not be paid, I have no evidence that they are not paid but then again I have not searched, but there is no way the reviews left for a certain company in particular are accurate. They gave a predatory loan company 4.7 Stars. Not a single consumer that gets a loan that has a 365% APR has 4.7 Stars. This lets me know they are lying and they cannot be trusted and yet they are one of the top search results that come up. This has to be illegal.

• Review fromMark A

  Date: 05/23/2025

  1 star
  I filed a complaint on trust pilot due to misleading multiple 5 star reviews of a company. That I have been dealing with which has proven. To be totally dishonest in every transaction thus far. I am currently awaiting a shipment which I cancelled promptly Which the company would not cancel So that I will have to refuse and return And pay shipping For an uncertain refund. Trust pilot accepted my Review and then Send me an email requesting further Verification of my specific order number Identity details Stating that they would pull my review if I did not provide that information to the vendor. Because This transaction is still in complete.I do not want to further Implicate myself in retaliatory Actions by the vendor whom I do not trust. The email I sent To trust pilot Was returned and they have no contact information on their website. The number provided here leads directly to an A.I Marketing Scam And when you attempt to silence it.With understandable profanity given the frustration and dishonesty of this platform, the ** redirects you To a **** marketing scam. Looking more closely into the trust pilot website I learn that they Work for the businesses customers attempt to Accurately review. One Of their services is to discourage customers From leaving negative reviews By threatening to remove their review if they do not disclose to the Business all identifying information about themselves And the order in question. If *********** being Reviewed refunds my money and entirety, I would leave a review review stating That outcome. Trust pilot thus far is behaving In a manner almost indistinguishable from the company I accurately.described the atrocious business practices of.

• Review fromJim J

  Date: 05/22/2025

  1 star
  On our *********** Trustpilot page, *********** customers from another company ( ************ ) are posting negative reviews. I have flagged these, but Trustpilot has done nothing and will not contact me about it.Customers often state their complaints naming ************ as the company they are referring to. This other company sells cannabis seeds, my company *********** is a family business that sells only flower and vegetable seeds, we have been in business for 30 years.I have pursued this matter for over a year with no response from Trustpilot, Trustpilot is doing harm to our company and costing us sales.

• Review fromGARY B

  Date: 04/21/2025

  1 star
  Completely Useless and Unresponsive Platform No Help Whatsoever EXTREMELY FRUSTRATING EXPERIENCE!!!!!!!!!I have never been more frustrated with a platform than I have been with Trustpilot. From the moment I started using it, it became clear that Trustpilot's system is utterly broken and completely indifferent to legitimate businesses. I've had multiple defamatory 1-star reviews posted by individuals who have never used my services. These reviews were clearly fake and malicious, yet Trustpilot refused to remove them. I reached out to their so-called "Content Integrity" team for help, but all I got were automated, generic responses with no real resolution. Trustpilot's claim to be neutral is a joke. When I asked for specific proof or details to prove these people had actually worked with me, they just ignored my concerns.Meanwhile, positive, legitimate reviews from actual clients who have had great experiences with my business have been removed without explanation. No transparency, no detailed reasoningjust a vague reference to some violation of their rules, which no one can clarify. And despite the fact that these reviews were honest and well-meaning, Trustpilot had no issue wiping them out. It makes no sense why the negative, fake reviews stay up, and genuine positive feedback is removed for seemingly no reason.Its frustrating dealing with a platform that simply doesnt care about the impact they have on businesses. Trustpilot's lack of support is infuriating. I spent hours trying to get some clarity on these issues, only to be brushed off. They dont help businessesthey allow fraudulent content to damage reputations while doing absolutely nothing to fix it. The platform is designed to protect the anonymous haters who can write whatever they want without consequence, while legitimate businesses have to jump through hoops just to get some semblance of *********** make matters worse, Trustpilots "Customer Success" team has no power to do anything.

• Review fromEfrain R

  Date: 04/07/2025

  1 star
  I submitted a completely honest and positive 5-star review on Trustpilot based on my personal experience with a company. Trustpilot flagged it, demanding proof of purchase, which I provided promptly. Despite this, they claimed there were "unusual patterns" and refused to publish the revieweven though I met all their requirements.What's alarming is that they couldnt (or wouldnt) explain what those "patterns" were, nor how my verified, documented experience was invalid. It feels arbitrary and biased.Their "Content Integrity Team" hides behind vague language, does not provide any transparency, and offers no clear appeals process. I was attempting to praise a company I had a good experience withnot slander one. Why block that?This experience makes me seriously question the legitimacy of Trustpilot's review system. If they remove genuine 5-star reviews with proof, what else are they censoring?I will never use or trust this platform again.

• Review fromCharles L

  Date: 03/18/2025

  1 star
  So Ive never used Trustpilot *** before but the company I ordered teeth alignment trays from asked me to review them. I clicked the link and Trustpilot popped up. I left my review and thought nothing of it. Several days later, Trustpilot sends me an email saying theyve detected that I may not a be a real customer and asked that I send in proof. I sent them a screenshot of my latest order from Smileie and once again forgot about it. Trustpilot again emailed me and said I still did not meet their criteria for posting a review. To all businesses thinking of using ************************* Dont do it. Its just going to **** off your customers and youll end up with less online presence because these asshats are blocking your real customers from leaving legitimate reviews. I predict in the near future Trustpilot ***. will be as relevant as ***. Still cant believe a business like this exists.

• Review fromJeffrey B

  Date: 02/19/2025

  1 star
  Trustpilot is untrustworthy. For as fast as they took down my review of a company I was with for years, they must be in their pockets. You can't trust a review company who will remove your reviews without sending them credit card information so they can "verify the review" . Don't trust them

• Review fromjon f

  Date: 02/08/2025

  1 star
  1. The "Trust" Farce:Trustpilot? More like "TrustNoOne." They claim to champion consumer voices, but only if those voices sing praises. If you criticize, they'll ban you faster than you can say "1984."2. The Review Censorship - Big Brother ********** wield their "moderation" like a dictator. Negative reviews? Gone. Critical feedback? Vanished. It's like they're running a ***************** for businesses, rewriting history in real-time.3. The Ban Hammer - An Arbitrary Weapon:You think you're banned for "nothing"? Welcome to Trustpilot's Gulag. They ban for the most ludicrous reasons or no reason at all, especially if you threaten to expose the corporate leeches they protect.4. The Bribery Allegations - A Corporate Love Affair:There's a rumor that if you have deep pockets, Trustpilot will cuddle you like a lost puppy. Companies allegedly bribe their way into spotless reviews, while honest critics like you get exiled.5. The Privacy Invasion - A Surveillance State:They demand specific details from you like they're the secret police. "More details, comrade," they say, making it easier for the corporate nutjobs to target you with their rage or worse, their lawyers.6. The Algorithm - A Black Box of Mystery:Their algorithm for what reviews get seen is as transparent as a lead shield. It's like they've got a secret recipe for which reviews make it to the top, and it's not based on merit but on how much you can pay or how much you can threaten.7. The Fake Review Epidemic - A Corporate Propaganda Machine:Trustpilot is the breeding ground for fake reviews. Companies can buy glowing testimonials like candy, while genuine consumer experiences are buried deeper than a pharaoh's tomb.8. The ****************** A Kafkaesque Nightmare:Their customer service is like trying to appeal to a **************** You reach out, and you're met with a wall of bureaucracy or just silence. Your ban? It's set in stone, comrade.

• Review fromMr. S

  Date: 01/23/2025

  1 star
  All business reviews can be purchased. Positive reviews may be bought to mislead consumers. Should be 0 stars.