Complaints

This profile includes complaints for World Education Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  World Education Services, Inc.

  PO Box 5087 Bowling Green Station New York, NY 10274-5087

• 

  World Education Services, Inc.

  101 W Grand Ave Chicago, IL 60654-7172

• 

  World Education Services, Inc.

  1 Battery Park Plz New York, NY 10004-1405

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17, 2025, I created my account and started the process. By March 25, *** contacted me and said they received my documents from NY school and will begin to process my evaluation with a complete date by Apri 7, 2025. I was able to expedite the process and got a completion date of April 1, 2025. I paid for express shipping 3-5 days and it is now April 16, and I still haven't received my package nor is there any update on the tracking in over a week. After multiple calls, they seem to not have a resolution for ne and I NEED my physical copy as my livelihood depends on it. My Reference # is *******.

  Customer Answer

  Date: 04/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to file a formal complaint against World Education Services (***) for a delay in the delivery of an official academic credential evaluation report that was paid for and expected to be delivered within the promised timeframe.On March 31, 2025, I submitted and paid for a duplicate evaluation report through the *** platform. The report was sent to ***************************** using the Domestic 3 to 5 business days delivery method, as advertised on their website. *** indicates that the report was sent on April 1, 2025, which means delivery should have occurred no later than April 7 or 8, 2025.However, based on the **** tracking information, the package is still in transit and will likely only be delivered by April 10, 2025, which exceeds the promised timeframe and puts my academic deadlines at ********* is a summary of the **** tracking history:Pre-Shipment **** Awaiting Item: April 4, 2025 Accepted at ******* NY ******************** April 6, 2025 12:28 AM Arrived at NORTHWEST ********* ** ******************** April 6, 2025 1:43 AM Departed same facility: April 6, 2025 6:09 AM In Transit to Next Facility: April 6, 2025 9:06 AM Arrived at ********** PA ******************** April 6, 2025 11:55 AM Departed ********** **: April 6, 2025 3:08 PM Arrived at ********** PA ******************** April 6, 2025 3:20 PM This delay shows a clear disconnect between the service delivery time advertised and the actual processing and mailing timeline. Moreover, *** provides no tracking link directly to clients and no accessible customer service to help resolve time-sensitive issues like this.Given the impact this delay can have on academic applications, I respectfully request the BBB to investigate this situation and hold *** accountable for:Misleading delivery timeframes,Lack of transparency and tracking access, and Inadequate customer service.Thank you for your time and support in addressing this issue.Sincerely,

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by World Education Services, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  **** ***** ** ******
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $163 for me to get my international diploma evaluated by *** on December 7th, January 8th they said my transcript was evaluated and it was shipped out. Weeks passed and I didnt receive my transcript so I called them. They told me I needed to email them which I did and I never got a helpful response, instead they are saying I needed to order a duplicate order. We are now in April and I never got my transcript or even a refund for my Inconvenience. I reached out to the post office and they said that since the order doesnt have a tracking number it is *** responsibility to send a new one or give me a refund since it wasnt insured. I am tired of fighting with them and it is not fair to me to spend so much money on something that I never received. They are very unprofessional and do not care about my deadline or money that I have spent. On March 30th I ordered another duplicate because I got a call from a school that I applied to and they needed my transcript in order for them to move forward and I can be accepted for summer classes, I paid extra for priority shipping and they have yet to ship out the transcript, which ***** because I missed the deadline and I have to wait until the fall to register. I am deeply saddened by this company and I wished I never used them to begin with.

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by World Education Services, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ******* ********
  

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered with *** for a credential evaluation. they cancelled this evaluation and was supposed to issue me a refund since October 2024. I have called them more than 10 times. and they have refused to honor this refund agreement. Please I big you *** I need my money 208 refunded to me.

  Business Response

  Date: 04/03/2025

  Dear ****** *****,
  

  We have reviewed the complaint submitted by **** *****.  The applicants file has been forwarded for further review. We will follow up with the applicant directly once the review is completed. We ask that the applicant allow time for further updates.
  

  Sincerely,
  ******* *.
  ******** ******* ******* ***
  ********************

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for *** to have my Bachelors and Masters degrees verified with the Canadian Immigration authorities. I submitted both documents to them electronically, through the degree service Parchment, as requested. (This was in fact the *only* way I could submit both documents).After months of delay, they finally listed my Bachelors degree as being accepted, but said my Masters had been sent through the wrong channel and needed to be sent electronically via Parchment. Again, there is *no other method* to request a degree from my academic institutions. It is literally impossible they received the degree inappropriately. I even have formal verification from Parchment that the documents were sent and received appropriately.I attempted to initiate customer service requests to fix this and got the runaround multiple times. I was directed to use a malfunctioning chatbot, to use a 'contact us' submission box to which I never received replies, I was even hung up on multiple times. Finally, I managed to contact a supervisor who appeared to be making some progress with the issue ... at which point, *six full months* after I had originally submitted my order, *** decided I had timed out the window in which to send my documents and closed my case.I even had to pay a fee to reopen my case just so I could continue to use ***** awful customer service system, and to date, have not had my case resolved.

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against World Education Services (***) due to an unreasonably long delay, repeated reactivation charges, and failure to provide the credential evaluation service I paid for.I originally submitted and paid for a course-by-course evaluation with **** in December 2021. *** requested transcripts for both my Masters and undergraduate degrees, which I submitted. Later, they requested additional transcripts for my National Diploma (ND)a prerequisite for my undergraduate degree through ******** direct-entry system. Despite difficulty in obtaining these older records from the institution, I eventually had them sent directly to ***.Despite fulfilling all documentation requirements, *** deactivated my application and asked for re-activation fees, which I have now paid twice, as shown in the attached screenshot:$255.00 on 12/13/2021 $40.00 and $50.00 on 2/18/2023 $50.00 on 2/21/2024 Total paid to date: $395.00 USD Even after receiving all my documents and transcripts, *** claims they are waiting for verification from my ND institution, which already confirmed sending the materials. They are now asking me to pay a third reactivation fee, which I find unacceptable.?Issues:Unjustified Delays: It has been over 3 years since I started this process (********).Double Reactivation Fees Paid: I paid $100 total in reactivation fees, and now they want ********** Clear Status or Communication: *** has failed to provide updates, timelines, or accountability.Impact on My Life: Their delay has prevented me from enrolling in any academic programs, costing me valuable time and opportunities.?Requested Resolution:1.Immediate reactivation of my file without charging another reactivation fee.2.Prompt evaluation and completion of the service I paid for.3.A full update on the status of my application and verification process. I expect *** to be held accountable for the distress and setbacks.

  Customer Answer

  Date: 04/20/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by World Education Services, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** ****
  

• Initial Complaint

  Date:02/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is regarding my school credentials evaluation that I requested from the World Education Services (***) company, for which I paid in full ($273.00) on May 14, 2024. Despite multiple phone calls, emails, and repeated follow-ups, I have yet to receive the evaluation documents I am entitled to. According to ***********, the package was marked as delivered to ****; however, the ******************* shows the package as being returned back to the company address (***). I have not received the documents in question, and this ongoing delay is completely unacceptable. I paid for this service nearly 10 months ago, and I have made every effort to resolve this issue through direct communication. The failure to deliver the service as agreed is a clear breach of contract. I requested multiple times that they provide an immediate update on the status of my documents, but I haven't heard from them. I am writing this to express my deep dissatisfaction with the lack of response and failure to resolve the issue regarding my school credentials evaluation. Also, the company has all of my original documents that I submitted so they could perform my evaluation.

  Business Response

  Date: 04/03/2025

  Dear ******* *****,
  

  We have reviewed the complaint submitted by **** **********.  According to your file, the evaluation was completed and mailed out on July 09, 2024. Based on the tracking on ***** the package was not picked up by the applicant so the report was returned to us. As a courtesy, we have mailed the reports again to the applicant on February 28, 2025.  Based on the tracking, it was delivered to the applicant on March 08, 2025 to the address on file.
  

  Sincerely,
  ******* *.
  ******** ******* ******* *** ********************

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15, 2024, I requested a course-by-course credential evaluation from *** under reference number *******. Nearly three months later, the verification process remains incomplete, jeopardizing my graduate school admission. *** claims to have sent verification requests on December 13 and 18, 2024, and January 29, 2025. Yet, officials at the Nursing and **************************, ****** (****, ******) confirmed they never received the requests.Repeated attempts to seek clarification from *** have been unsuccessful. Although officials at ****, ******, confirmed that **************************** is their primary email address for ***' verifications and has been used successfully for past and recent requests, *** has declined to conduct my verification process via the given official email and has also, refused to confirm the destination of their requests, leading to unnecessary delays.Similarly, during a previous evaluation request (reference number *******) for my job application, I submitted official documents from the *************************** and ****, ****** by March 25, 2022, paying all fees. However, the final evaluation report, received on April 1, 2022, included only my Master of Public Health from the ***************************, omitting my Diploma in Nursing from ****, ******, even though I confirmed the successful delivery of my official transcripts via courier to **************, ****** office.On the *** portal, an update states they last contacted ****, ****** on January 29, 2025, for credential verification. However, my follow-ups with NMTC, Kumasi, who issued my transcripts, and **************************************************************, who issued my diploma certificate revealed no records of correspondence from *** regarding my case, reference number, or name.This prolonged delay, lack of transparency, and failure to take appropriate steps to resolve the situation are causing undue stress and may result in my missed graduate school opportunity.

  Customer Answer

  Date: 03/14/2025

  At this time, I have been contacted directly by World Education Services, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  Dear BBB Representative,
  
  Thank you for following up on my complaint against World Education Services (***). I appreciate your efforts in seeking a resolution.
  
  Since filing my complaint, I have received a response from *** stating that they have all the required documents and that my evaluation report is estimated to be completed by April 4, 2025. However, this delay has significantly impacted my graduate school applications, as every institution I applied to had strict deadlines that have long since passed. As a result, admissions decisions were made without my *** evaluation report, rendering my request effectively unmet.
  
  Additionally, there was no evidence that *** had contacted either of my former institutions***** ******, or ******or credential verification. Due to this, I had to take the extra step of requesting my former institutions to proactively reach out to *** to confirm my documents. Given that my request has been pending for over five months, I feel that *** has not provided the level of service expected for such an essential and time-sensitive process.
  

  I would appreciate the opportunity for my complaint and final response to be publicly reflected in the BBB Business Profile, as I believe it is important to share my experience with **** prolonged delays. I hope this will help highlight the need for more timely and effective service for others who rely on their evaluations for critical academic and professional opportunities.

  Thank you for your time and support. 

  Sincerely,

  ******* ******-*******

  Business Response

  Date: 03/25/2025

  Dear ****** ********,
  

  We have reviewed the complaint submitted by ******* ******-*******.  According to reference number *******, the applicant only listed the Master of Public Health completed from the ************************** for evaluation; therefore, the evaluation was processed and completed on April 01, 2022.  As for the second evaluation with reference number *******, we have determined all the documents have been received and approved on March 10, 2025.  The second evaluation was completed on March 21, 2025.  The reports have been mailed to the applicant and recipient accordingly.
  

  Sincerely,
  ******* *.
  ******** ******* ******* ***
  ********************

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I hired *** verification services to assist with validating my university documents. I was charged $322.CAD to verify 2 documents. I. have been waiting since October 5th for the process to be completed. Yesterday, I logged into my account to see if any progress had been made and I informed that I now need to pay an additional $52USD to "reactivate" my account as it has now reach 180 days. My initial request and payment for document verification has not been completed, how can my account go inactive if the service I paid for was not completed? Please kindly assist as getting customer service and responses to emails or through their links just takes you around and around in circles.

  Customer Answer

  Date: 03/01/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by World Education Services, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ******* ***
  

  Business Response

  Date: 03/21/2025

  Dear BBB Complaint Services,
  

  We have reviewed the complaint submitted by Cyprain Beh.  We have reached out to the applicant regarding his evaluation.  We advise the applicant to respond to us in a timely manner at his earliest convenience.
  

  Sincerely,
  ******* *.
  Customer Service Analyst III
  ********************

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to a credential evaluation. --Despite *** claiming to an approximate time of about 10 weeks at most, almost a year now at 10 months later, my evaluation has still not been completed. --On April 13, 2024, I sent in my application. --On June 28, 2024, I received a message regarding a difference between the name on my application and the name on my academic documents (maiden name).*** gave me the choice of continuing the evaluation with my maiden name or to receive a full refund.I chose to continue the evaluation and notified *** of my choice, multiple times. -- On September 3, 2024, I sent another message to *** through their contact form, receiving an automated reply shortly after. --On September 15, 2024, I finally received an email acknowledging that my message was sent to the appropriate department for ********* this point, I was hopefully that the evaluation would finally be completed. --On October 10, 2024, despite notifying *** of my choice, my application was marked as inactive. --On January 7, 2025, after continuing to contact ***, I finally received a response which stated I needed to pay a reactivation fee in order to continue the evaluation. --After putting my life on hold for almost a year now, other supporting documentation needed to apply to school has expired and I will aready be forced to pay for these ******** application being marked as inactive is in no fault of my own, and despite being patient and waiting all this time, I am being pressured into giving *** even more money to complete my application. --I would simply like my evaluation to be completed at this point.Thank you for your prompt response and resolution.

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by World Education Services, Inc. regarding complaint ID ********. Theyre keeping my education hostage from doing anything since they are not complying with what they engaged to do when I contracted their services. If I paid the reactivation fee they request (even when I should not because I have kept asking them to proceed and they have acknowledged it), what guarantees me they wont stall and ask money again? This is unacceptable. :( 

  Thank you for your help. 
  
  Sincerely,
  
  ***** **** *************

  Business Response

  Date: 03/31/2025

  Dear BBB Complaint Services,
  

  We have reviewed the complaint submitted by ***** **** ************ We do apologize for the delay and we are sorry for any inconvenience that you experienced.  We have corrected the matter and waived the reactivation fee.  The evaluation report was completed on March 28, 2025.  The report was sent electronically to the recipient on file on the same day as well.  The reports will be mailed out to the applicant accordingly.  Please allow time for the tracking number to be generated.
  

  Sincerely,
  ******* *.
  ******** ******* ******* ***
  ********************