ComplaintsforSeatGeek

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 3 tickets on 6/25/24 for ******************* at ************************ for 6/26/24 show. Many seats were available on seatgeek and many states obstructed view these tickets naturally were cheaper. I decided to go with UNOBSTRUCTED view tickets and pay the extra money, as this was a once in a lifetime experience for my daughters. Upon arriving to our seats I immediately contacted seatgeek thinking I must have purchased obstructed view on accident . I was told that was not the case and the venue didnt classify them as such. Customer service was awful, and best. Basically told me I was up the creek. Zero resolution and now wont even respond to emails. Ticketmaster actually was more help to me and I didnt even purchase the tickets from them . I feel the listing was fraudulent as my view was looking at a 50 foot pole the whole night . I would have certainly bought seats even 10 down from mine and had a clear view . I was ripped off sold obstructed view seats yet wasnt charged the lower price. You should be ashamed ripping people off who are spending money to provide memories with their children . Im a single mother and it took all I had to purchase these to get ripped off . The companies reviews and complaints speak for themselves. I have raeached out 3 times asking where to send a formal complaint, I cant even get a response from them now. Clearly are avoiding my emails, oh and they dont even have a phone number to speak with a live agent? Shady business dealings steer clear . Use Ticketmaster who stands behind what they sell. I will never use or recommend seatgeek to anyone !

  Business response

  07/04/2024

  Hi there,
  
  We see that this issue was taken care of directly with the customer on our end. We consider this matter resolved. 
  
  However, if you have any further questions, please reach out to us at ****************************** We will be glad to assist. 
  
  Best,
  CX Team at SeatGeek

• Initial Complaint

  06/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On March 22, 2023. I made a purchase with this company. In which they use strategic ways for customers to purchase and then use the terms and conditions to disregard any type of issues. I have been disputing this transaction of $498.78 for over a year. My bank has been trying to dispute the transaction and we have had no resolution. After returning the tickets during the time frame displayed, they had displayed as seen in the screen that they would contact me with my return credit. Until this day, I have not received one email from them regarding this transaction. During the dispute, I decided to login to see if there were any type of message. When logging in I came across the transaction I had made that stated refunded. I then proceeded to contact my bank and let them know that they were displaying the transaction as refunded when they have no refunded anything. After providing these documents, I tried logging in today to see if I could contact them in any other way since email seemed not to be the way out and I came to find that my account had been deleted from their end. I am extremely disappointed and I solely regret purchasing from them. They have awful service. I have also provided some emails sent recently, in which I had not received any answer. After my transaction, I have become aware that this company does this with all their customers and promises to get back and then dont reach out at all.

  Business response

  07/05/2024

  Hi ********,
  
  Thank you for allowing us to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns related to SeatGeeks policies.
  
  We feel itd be beneficial to explain how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they buy from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************. In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  Concerning your complaint, there are multiple things we would like to address. The first is we show no contact history from your email address, *********************** When reaching out, it is recommended to use the same email address that was used to make the purchase. 
  
  SeatGeek offers customer service daily as late as 1:00 AM EDT. We are always happy to answer any questions about our policies or assist customers with their orders. 
  
  A search of ********************** in our system yields no results. 
  
  The next thing we would like to address is your screen capture showing your email address does not exist with SeatGeek. This screen capture is being prompted by the fact that you did not complete creating your account at the time of creating your purchase. This means you did not set up a password, you only placed an order with *********************** To view your order history on SeatGeek, which you seem able to do, you would use the option we offer to log in using your email address, which sends a temporary code to your email address and allows log in place of a password. 
  
  You can create a password at any time if you wish to complete your account. 
  
  Regarding your order of 2 ************************* tickets, placed on 3/22/2023 at 8:14 PM EDT, we see this order was returned using SeatGeek Swaps on the same day it was placed, 3/22/2023 at 8:49 PM EDT. 
  
  Your return of these tickets is why this order shows how it does in your order history.
  
  SeatGeek is an all-sales-final platform. This means we do not offer cash refunds unless an event has been officially canceled. We offer SeatGeek Swaps, a program that allows the return of tickets for a promo code, to create flexibility for our customers. 
  
  The promo code we issued for your SeatGeek Swap was rejected because you disputed this purchase with your bank and won. 
  
  Because you won the dispute and were paid by your bank, we cannot provide a Swaps promo code to your account, as that would be a duplicate refund. 
  
  We hope this clarifies and consider this matter resolved. 
  
  As always, if you have further questions, we can be reached at *****************************. 
  
  Best, 
  CX @ SeatGeek

  Customer response

  07/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not been refunded by my bank. You guys decided to display refund on the account and after I provided that evidence I was not able to get back into my account and received the notification that said my account dont exist. I now have provided some of the multiple attempts, I have had to dispute because I have not received my refund. How is it that now you guys display there is no emails where you can see that the email that we contacted you from is the same one that had the order. How is it that you guys cant seem to find it but then say you guys have the order ? No you guys simply didnt follow the policy and placed it as a refund when you guys did not refund. I have not won this case and will take that as a false statement. Because until this day I have had to dispute for your false advertisement. I had to dispute due to the fact that you guys did not provide anything in returns and if you guys did wheres the proof because I do not have that money. *** had to fight for that money that you guys decided to keep with no hesitation. The reviews about this company are true. They will not try to make the best for their customers and they will never loose even if they are in the wrong. I have held back for more than a year  trying to dispute and help with more proof to my credit card but they seem to not care. Now they state there was no verification but keep sending letters saying I did. It makes no sense. I have also send letters and showed proof that the email it was sent from is exactly the same one and they now deny it? So how was it then that before I was able to see my history and after you guys were approached by my credit card stating that you guys stated something that was not true you guys decided to delete the account and say theres no existing email. It has been a shame and a complete regret purchasing from you guys. You guys have decided to keep over $400 with no hesitation. Like one did not work for that. However, after the failure to resolve this case with false statements, insufficient evidence, etc, I, hold my rights and hold all legal right to proceed, at law. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Not upholding their policies. Multiple emails from them saying my event was postponed and a date was TBD. Told to watch for emails with new date, a year later, no new event date, wont refund or issue new tickets. Also many conflicting emails from SeatGeek contradicting reasons I cant get a solution or refund.

  Business response

  07/04/2024

  Hi there
   
  Our team understand that the concerts didn't happen and that you would like a refund. However, the tickets were for the race and concerts, and it seems like the main event did happen. 
   
  We understand how frustrating it can be; however, SeatGeek does not provide refunds for postponed/rescheduled events when the main event did happen. Remember that SeatGeek is a platform that connects buyers with ticket sellers. Once an order is submitted to a vendor, we are unable to refund, cancel, or exchange it. The vendors we list also have a general policy that all sales are final.
   
  We consider this matter resolved. 
  
  However, if you have any further questions, please reach out to us at ****************************** We will be glad to assist. 
  
  Best,
  CX Team at SeatGeek

• Initial Complaint

  06/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On October 29 of 2023 I ordered tickets to a concert taking place on June 26, 2024 at the ************** (*****************************). The order number is ***********. The tickets were "mobile transfer tickets" which apparently are not delivered to you immediately, but rather are delivered within one or two days of the event. The day before the event I still had not received my tickets, so I contacted the ticket broker (Seat Geek). They assured me that the tickets would arrive soon and they said that they had contacted the ticket seller. I have reached out to Seat Geek twice more since then because the tickets still have not arrived even within 24 hours of the event. Now it is just a few hours before the event and I contacted Seat Geek again and got strung along with the same story again - but I still have no tickets. We will literally have to depart for the event in a couple of hours and still no tickets. I am concerned that I have been scammed. The tickets were $178 each with a $66 fee per ticket, for a total cost of $489.46 - more than I can afford to lose. Even if I have not been scammed, not being able to get my tickets at least a day before an event is unacceptable. But I fear that I may not get my tickets at all. I am requesting immediate delivery of my tickets, or a refund if they cannot be delivered on time for the concert.

  Business response

  07/02/2024

  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************. In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  With regard to our customers complaint, this order was fulfilled and the buyer accepted the tickets in time for the event.
  
  We consider this matter resolved. If you have any further questions, please reach out to us at ****************************** We will be glad to assist.
  
  Best Wishes,
  CX at SeatGeek

  Customer response

  07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. However, in the future I suggest that SeatGeek implement a hard deadline of 24 hours to avoid this kind of "near miss". The buyer should also be notified of the contingencies, like the requirement of having a Ticketmaster account in order to receive the tickets. to my knowledge, I was never informed of this and it seems that this was the main problem.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Formal Complaint Against SeatGeek - Request for Refund I am writing to file a formal complaint against SeatGeek regarding a refund for an event that I did not intend to purchase and am not able to attend. Despite their advertised refund policy, I have encountered difficulties in securing my refund.On 5/17/2024, I mistakenly purchased tickets for Washington Commanders at ************** ************, *********, ** scheduled for TBD through SeatGeek (Order Number: ***********). I will not be able to attend the event. According to SeatGeek's refund policy, I am entitled to a refund under certain conditions, which I believe my case satisfies.I placed my tickets for sale which is what I had read online to do, yet after seeing an advertisement from SeatGeek on their refund policy and further reviewing more details on it online, I decided to reach out to someone through their chat feature. I contacted SeatGeek customer service on 6/26/2024 to request a refund. Unfortunately, my attempt to resolve this matter directly with SeatGeek was unsuccessful. I have not received a satisfactory response or any indication that my refund will be processed.I am requesting the assistance of the Better Business Bureau to resolve this issue. I seek a full refund of the purchase price, as per the terms of SeatGeek's refund policy.I have attached copies of my purchase receipt with SeatGeek. Your assistance in resolving this matter promptly and fairly would be greatly appreciated.Thank you for your attention to this matter.Sincerely,*************************

  Business response

  07/04/2024

  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************. In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  With regard to our customers complaint, all tickets purchased on SeatGeek are under a strict All-Sales Are Final policy as this is to ensure SeatGeek remains fair to sellers who uphold their sale and deliver their tickets as agreed upon for the sale. 
  
  You can read more on our refund policies in our public FAQ here: *************************************************************************************************************************************************
  
  However, some tickets on SeatGeek are eligible to be returned to SeatGeek as part of our Swaps program. The Swaps program allows eligible tickets to be returned to SeatGeek no less than 72 hours before the event in return for a promo code worth the full amount of the order. 
  
  You can find more information on our Swaps program in our FAQ here: ********************************************************************************************************
  
  From here, if a customer is wanting a cash refund on their order we do typically suggest reselling their tickets at the amount of their choosing. We consider this matter resolved. If you have any further questions, please reach out to us at ****************************** We will be glad to assist.
  
  Best Wishes,
  CX at SeatGeek

  Customer response

  07/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  SeatGeeks refund policy is misleading and therefore I am requesting a refund for this purchase. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought concert tickets from them on June 7,2024. Received an email to accept the tickets but never received them. I have been dealing with them since 3pm yesterday 6/19/2024. I cannot get a hold of a supervisor. They keep telling that the tickets are in my ticket master app and they are not.

  Business response

  07/01/2024

  Hi There

  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************. In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  With regard to our customers complaint, after reviewing the order and the evidence provided by our system we've had one of our agents reach out with an offer we hope is satisfactory and will provide a resolution to this matter.

  If you have any questions please continue to work with the agent that has reached out or reach back out to our team at *****************************. 

  
  Thank you
  Cx at SeatGeek 

  Customer response

  07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  7 Jun 24 - $760 My wife ordered tickets and made the reasonable assumption that the $45 ticket fee for four $130 tickets was for all 4 tickets and not per ticket. $180 fee for "allowing" me to use my phone as a ticket and not give me a ticket as a piece of memorabilia, is highway robbery. I immediately asked for a refund, only to have our credit card charge the full amount and a credit given to me. Upon asking for a refund, I was told that I selected the wrong option (the only option I was given) and the transaction could not be voided. This business should be put out of business. Their customer reviews show what a rip off they are.

  Business response

  06/29/2024

  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************. In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  With regard to our customers complaint, when one buys tickets on SeatGeek, they will be charged service and delivery fees which can vary based on the event and the type of ticket that youre receiving. SeatGeeks fees are in a range that commensurate with other ticket market participants fees, and are driven by the same supply and demand factors. 
  
  We understand that no one likes fees but these fees help SeatGeek keep the lights on, pay the sellers that list tickets on our marketplace, maintain our website and app's servers and connectivity, provide all our developers, agents, and other employees a liveable wage and to continue to provide a great product for finding live events.
  
  You can view listings with or without the fees included by toggling the Prices with fees filter while viewing an event on the SeatGeek website or by tapping Filters when viewing an event in the SeatGeek app. You will also see a breakdown of the delivery and service fees for your order before it's submitted.
  
  Since the fees are part of the cost of your order and displayed to you before placing an order, we cannot offer a refund for them unless your event is cancelled outright. Taxes may also be considered in the fees if you are purchasing tickets to an event in a location which mandates sales and or entertainment taxes.
  
  From there, SeatGeek does not control the format which tickets are delivered as that is up to the venue or event itself. Some events and festivals are still using paper hardstock tickets, which we also love! While other venues and events have chosen to move to a digital mobile-only ticket which is more secure and easier to track. 
  
  We consider this matter resolved. If you have any further questions, please reach out to us at ****************************** We will be glad to assist.
  
  Best Wishes,
  CX at SeatGeek

  Customer response

  07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  No worries. These sleaze bags didnt get away with it. My credit card company got my money back from these thieves and we received a full refund. They should not be allowed to be in business.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 5/30/24, I listed my tickets to the 6/1/24 ******************* concert in ******* ******* through Vivid Seats from whom I had originally purchased the tickets. The sale was picked up by Seat Geek. I received emails from Seat Geek indicating that I would receive $329.40 for the tickets and $27.00 for parking and was asked to provide very personal information. I was very leery doing this, but I did provide my social security number, bank account info and possibly date of birth. I was then asked to click a button to verify with a 3rd party, Stripe.Ultimately, I received an email that Stripe was not able to verify. I contacted Vivid Seats and Seat Geek. Neither was able to help **** contacted Stripe and they were confused as to why I had to do this as I am an individual and they handle business accounts. To try and progress things, ****** helped me set up a business account with my personal social security number.I notified Seat Geek and they sent MULTIPLE worthless emails not adding any value to the resolution. I sent them screen prints multiple times of what I was seeing.As of today, they are indicating that there is nothing they can do. I think they are fraudsters, attempting to keep my money.I am able to forward all the emails if requested. Your help would be appreciated. These people need to be stopped

  Business response

  06/19/2024

  Hi there,
  
  One of our customer service representatives has reached out via email regarding your inquiry. As soon as you have a chance, please kindly respond to your email from *****************************.
  
  We look forward to coming to hearing back and resolving this issue with you.
  
  Best wishes,
  CX at SeatGeek
  

  Customer response

  06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I did receive an email last night from ****.  Unfortunately, she is just rehashing the same info that we have already discussed.  Apparently, Seat Geek uses a company called Stripe to verify the info such as social security number and bank account.  I entered all of this info for Seat Geek on May 30, 2024.  When I attempted to verify with Stripe, the message was that the number of attempts had been exceeded.

  Seat Geek told me I would have to reach out directly to Stripe which I did.  The representative at Stripe said they only had business accounts.  He helped me to set up an account but it had to be a business account because that is the only option they had.  Even though it was a business account, I entered my social security number...that's all I have.  I don't even have a business tax id number.

  I have conveyed this info REPEATLY to Seat Geek that the id number from Stripe is my social security number but as you will see in the attached snip, they are just circling bakc to this yet again.  That it what they do.  All this for less than $400.  Originally, I thought they were just a bad company to work with, but I am beginning to think there might be an element of fraud involved.  We did some research online and noted similar complaints to what I am dealing with.

  Thank you for your assistance.

  ****Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Customer response

  06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Transfer my 2 tickets from axs back to seatgeek on 6-13. Was told once they received my tickets it would be ***** hours to receive promo code. Days went by so I checked, was told there was an issue with my return. Sent verification of return and was told my promo code would be on the way. Days went by, checked for an update would told it was being sent higher up to be resolved and would have an answer. Never got an answer back. Was told in message from customer service that it would take 72 hours. 72 hours had passed so I called customer service, they said could take 5 to 7 business days. Wanted to know why I was getting so many different dates and times so I messaged customer service again. Was then told it could be weeks due to it being over 1k dollars. Filed a dispute with the company I used to purchase tickets as well as this complaint. All I want is my money back as I will not be using seatgeek again.

  Business response

  06/19/2024

  Hi there *******,
  
  At this time we are unable to assist due to the open dispute. The bank will open an investigation and work with our internal team.
  
  Once closed, we can further assist. 
  
  Please reach out to us at ****************************** Once the dispute is closed, we will be glad and able to assist.
  
  Best,
  CX Team at SeatGeek

  Customer response

  06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The dispute is closed. If we could figure out the next steps that would be great. 

   

  Thanks 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************************
  
  
  
  
   
  

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased *** MN Twins tickets from Seat Geek on 4/20/24 in two trancactions. Order #*********** for $712.94 and Order # *********** for $178.23 for a total of 10 tickets. The game was postponed due to weather and we weren't able to attend the rescheduled game. Seat Geek will not refund my funds. I've been working with Seat Geek customer service for 4 days and they will still not refund the funds.

  Business response

  06/19/2024

  Hello *******,
   
  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
   
  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ********************************************* addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
   
  We see that your event was postponed not cancelled so they were still valid. Our agent advised to sell the tickets since resale tickets are all sales final. 
   
  With regard to our customers complaint,
  CX at SeatGeek

  Customer response

  06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [When purchasing from Seat Geek, the policy on postponed events is buried in the fine print and not clearly viewable which is unfair and deceptive practices by Seat Geek.  Seat Geek gets their enormous fees for each ticket sale.  They also don't pay the seller until the event has taken place, therefore Seat Geek can control the payment to the seller on situations like this.   I would never have purchased $1000 of tickets if I'd known of this policy.   Seat Geek is taking advantage of customers and benefitting tremendously.  They are out of compliance with how they make the policy viewable to the purchaser.   I'm asking for an exception and a refund.   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩