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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased two tickets for a MN Twins game (game date 7/6/24) on the TickPick app on 7/1/24, order number *********. I was not able to attend and listed the tickets for sale on 7/5/24 using the mobile app. The morning after, I received notification of sale. I confirmed the sale. I later received another notification of sale. Thinking the original purchaser had cancelled the order, I confirmed again. I then went to attempt to transfer the tickets. I could not find an option to transfer, as I only had hyperlinks to the tickets that opened in a mlb.amosa.app page (no *** was provided). I then realized there were two active listings, and thus two sales. I immediately reached out to TickPick support via the app, as no one answered the phone number provided for support. I informed of the duplicate listings apparently posted 3 seconds apart, clearly an issue with the app. I also informed I was not able to locate the *** or option to transfer in the *** app. After a few rounds with TickPick support, I was informed they could post the "transferless tickets" to the buyers portal but needed my approval. I approved and followed up w/ another email after I received no response. I even opened a new ticket asking for assistance and informed which order to post the tickets to. Again, no response. I did not receive any further responses or offers for support from TickPick until I was informed I was being fined $40 for the two sales being "busted" and not fulfilled. The liability for this rests with TickPick, as I have evidence of responding multiple times with approval to transfer the tickets to at least one of the buyers. I want my $170 I was owed for the missed sale and the $40 in fines refunded ($210 total), as it is clear I made several attempts to transfer the tickets and was ghosted by TickPick. How is it lawful to allow someone to simply forward only a hyperlink to tickets (could be to as many people as they would like) and claim they "transferred" the tickets??Business response
07/25/2024
The customer created two listings which resulted in two sales. The tickets were not delivered to either of the customers and both sales were ultimately canceled. A small penalty was assessed to cover the cost of replacement tickets for the two buyers. Both sales occurred on the morning of the event, and our team was unable to facilitate ticket delivery for the customer before the sales were canceled. Ultimately, it is the responsibility of the customer to properly deliver the tickets to their buyer(s).Customer response
07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:First off, I did not list the tickets twice. I posted them once, which is reflected by the fact that I received two confirmation emails at exactly the same time. Second, I reached out to support hours before the event and was asked for permission to transfer tickets, which I granted immediately. I never received a response back from support after that, still hours before the event. When I was contacted later by phone from support, they said I never responded to the request for permission to transfer, which is not accurate, as proven my email records. They simply did not act on the request and failed to respond to any of my requests for help. The phone number listed on their website simply stated there were no operators available and to call back later. How can I be liable when I repeatedly begged them for help and they ignored my requests? I never even received an email back stating they were unable to assist in the time provided. They just ghosted me altogether. This is the textbook definition of a scam.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Initial Complaint
07/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered tickets the night before a ****************** tickpick says the tickets were transferred. I never got an email link for the transfer and they arent in my Ticketmaster account. Reached out to email support and they replied telling me to check my Ticketmaster account, which I did, I followed back up via email 3 separate times and didnt receive a response. I sent a screenshot of my Ticketmaster account showing no tickets. I reached out on X ********* and no response. I called their support line and got through, they said they would contact the seller and request a retransfer, still no tickets. I called support back and they disconnected me after waiting on hold for 30 minutes due to no agents being available74$ down the drain on tickets and extreme lackluster help from tickpick support.Customer response
07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased two tickets to the *********************** concert in ******** for 6/29. Tickets were supposed to be delivered on 6/26. They were not. I contact at 2pm on 6/27 to see what was going on. I received an email back saying they would try to reach the seller. 6/28 at 10am I have received no other response, so I asked again what was happening. I got an email with a replacement offer. I promptly accepted the offer. 2 hours later, I received another email with a replacement offer. At this point I called customer service to see why I received another replacement offer and she said because the other tickets were no longer available. The replacement seats were horrible and in no way compared to my original purchase. We accepted anyway and figured we would make the most of it. A few hours later, I have still not received the tickets so I sent another message. I received a response say the seller confirmed they would be sending them shortly. You guessed it.. never received any tickets. I did receive another replacement offer. Accepted. Still no tickets. Emailed again and they said they are working with the seller. I tried calling customer service but sat on hold 20 minutes x 2 and a recording comes on saying no agents available.Business response
07/13/2024
A full refund has been provided for this order. We apologize for the inconvenience and hope to provide the customer with a better experience in the future.Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On June 28, I purchased concert tickets for my 14-year-old daughters birthday from A site online. I found out shortly after, within the hour that I had purchased tickets to the wrong concert and I panicked because they were $600. So I posted them for sale on a couple ticket selling sites, Hoping I could sell them get the money back and buy the correct tickets for my daughters birthday. I posted them no problem, Even though I had had to post them for less than what I paid for them, I was willing to take that loss in hopes to recoup some of my money and buy my daughter a birthday present of the correct tickets. I was notified by both of the sites I posted that they had sold within 2 hrs. During that two hour time. My daughter found out about the tickets. I had purchased an accident and said she actually wanted to go to the concert and was excited for her birthday present. When I notified the site that I no longer wanted to sell them and mind you, I had not gotten any money from anyone, the site told me I could not change my mind and if I did not transfer my tickets to those people within a day, they were going to charge me either the full price or double the full price of the cost of the tickets that I was selling. They had my checking account Saying they to pay me if I was able to sell the tickets but now I know the checking account info was so they can withdraw from my account if I dont send the tickets. I reached out and explained the situation. They said, nothing they can do, I can buy these people different tickets or they will get money out of my **************** of ticket price. theres nothing I can do about it. I purchased my tickets earlier in the day, when I requested to purchase tickets the site said seller needs to confirm if they accept. That was not the case with the site that I used to sell. Also, I wont get any money from anyone that buys my tickets until two weeks after the concert in Sept! cant even use sale $ for new tix. ???????Business response
07/13/2024
TickPick is a marketplace bringing buyers and sellers together. Per the terms of our User Agreement, When your tickets sell, you are contractually obligated to accept the offer and are bound to deliver the exact listed tickets...Upon receipt of a purchase by a Buyer, you will receive a notification from TickPick. You must confirm the order in a timely manner, and may not modify or cancel the ticket listing, or otherwise attempt to stop the saleIn the event a Busted Order (canceled sale) occurs, TickPick may, at its sole discretion, charge the Seller an amount equal to or greater than 200% of the price of the tickets sold to compensate us for the expenses we incur to meet our obligations under the BuyerTrust Guarantee. We are unable to cancel the sale due to our obligations to the buyer, and apologize for any confusion regarding our selling policies.Initial Complaint
06/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order placed 5/31/24 Order No. ********* Ordered tickets in section 135, row 11, seats 13&14.At the stadium, i opened the ticket link and received Section 135, row 10, seats 13&14. The seats I received were not what I purchased. The seats I received were obstructed and I could not access them with my walking aid. I originally purchased tickets with an open row to accommodate my walking aid. The company and/or seller pulled a bait and switch on the tickets I purchased.Business response
07/06/2024
A full refund has been provided for this order. We apologize for the discrepancy and hope to provide you with a better experience in the future.Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought two tickets on tickpick on June 8, but the seller refunded the theater after selling the tickets, which made the tickets invalid. I contacted tickpick's customer service to discuss a solution, but the customer service refused to refund and hung up on me. I have severe anxiety disorder, and this incident caused me a lot of emotional problems. I hope you can help solve it.Business response
07/03/2024
The tickets that were originally purchased for this order were canceled by the venue. Replacement tickets (and a discount) were offered to and accepted by the customer. We apologize for the inconvenience and hope to provide a seamless buying experience for the customer in the future.Initial Complaint
06/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
While looking at the site with the prospect of purchasing ONE ticket, the site proactively checked ut and 5 tickets (not even connected to the one we wanted) were purchased because of their one step/one click buy method. We immediately were out $1525 and tried to slide over and cancel the purchase, before we even got an email confirmation, we called their urgent customer service # and were told they would not refund, even though the tickets were not intended to be purchased. A child was in our lap. and the one click jumped/site confimation. Its been brought to our attention that this is a known issue with this site ( which we didnt know before), and many other people had similar situations. We did escalate the request to cancel to a supervisor and have not heard back.It was suggested that we resell the tickets ourselves but the fees they take are a huge loss on 5 tickets, plus we didnt buy these tickets to begin with - it was all a site issue. Please make this right.our confirmation # was *********Business response
06/26/2024
This matter has been resolved with the customer directly.Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a ticket to see a baseball game for June 8. When I got to the baseball stadium, it turns out that my seat was double sold. I looked at the ticket the other person had and it was identical to mine (same customer number, pdf, QR code). ********************** guarantees that ticket purchases are protected, but will not refund what I paid (they have offered $10 credit). The customer service representative wrote "Unfortunately, from our end, the tickets were sold only once, and we are unable to process a full refund for your order." However, that doesn't take into account the obvious scam of a seller selling the same tickets on multiple platforms.Business response
06/26/2024
Once a barcode is scanned into a venue, any subsequent scan attempts would be invalid and entry to the venue would be denied. The customer successfully scanned into the venue and we do not have evidence to suggest that the tickets were illegitimate (or duplicates). Any seating disputes at the venue should be addressed with an ***** to ensure an appropriate resolution. We are unable to provide a refund for this order and apologize for the inconvenience.Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased two tickets from TickPick - concert tickets never came through. Paid for Ubers to and from the venue - called TickPick multiple times - received zero answers and no refund. There are no supervisors to speak to. No refunds on website but I never received tickets or answers. This business does not provide or follow through.Business response
06/15/2024
Our investigation has concluded, and a full refund has been provided for this order. We are very sorry for the trouble and hope to provide you with a better experience in the future.Initial Complaint
05/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I listed my tickets for a sporting event, it's been over a month and tickpick has not had my payment sent to me by a company named hyperwallet.Business response
06/12/2024
The sale payment has been issued and successfully claimed by the customer.
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Contact Information
225 W 34th St Ste 1708
New York, NY 10122-1703
Business hours
Today,9:00 AM - 9:00 PM
| MMonday | 9:00 AM - 9:00 PM |
|---|---|
| TTuesday | 9:00 AM - 9:00 PM |
| WWednesday | 9:00 AM - 9:00 PM |
| ThThursday | 9:00 AM - 9:00 PM |
| FFriday | 9:00 AM - 9:00 PM |
| SaSaturday | 9:00 AM - 9:00 PM |
| SuSunday | 9:00 AM - 9:00 PM |
Customer Complaints Summary
314 total complaints in the last 3 years.
140 complaints closed in the last 12 months.