Complaints

This profile includes complaints for Tickpick LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tickpick LLC

  225 W 34th St Ste 1708 New York, NY 10122-1703

  
• 

  Tickpick LLC

  One Columbus Place, N19D New York, NY 10019-8227

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I caught train to World Series game and went to scan my ticket when I was told my tickets had already been scanned and was refused entry I walked across the street and watched game inside bar also I took photos of gate me in bar and walking home after game to subway I was still charged reached out several times just for my money to be taken from my bank

  Business Response

  Date: 02/26/2025

  The tickets for the order were delivered to the customer via a direct electronic transfer. Once a transfer is accepted (which the seller has provided proof of), the recipient is solely in possession of the tickets (the recipient can then send the tickets elsewhere if desired). Tickets that are transferred and accepted cannot be replicated nor would they double scan, as a unique barcode is populated in the customers account which can only be scanned by the account holder. We are unable to provide a refund for this order.

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold tickets on TickPick, the tickets were transferred from my Ticketmaster account and are no longer in my possession or accessible by me. TickPick has not paid me even though they have taken and forced me to give them my tickets. I have not been paid for tickets that were forcibly taken from me. I want my property returned or I want payment delivered for product supplied. Stealing my property and saying youll pay months later is not legal regardless of what your illegal policies state.

  Business Response

  Date: 02/26/2025

  Payments for individual sellers are processed on the second Wednesday after the event has taken place to ensure that the tickets were valid for entry and didn't cause the buyer any issues. The date of the event is 5/18/25, so the customer should expect to receive their sale payment on or shortly after Wednesday, May 28th. We're sorry for any delays, but this allows enough time for buyers to provide feedback and a seamless experience for all parties.

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They are regurgitating the same ridiculous policy that I am saying is illegal. They can not take my property and then withhold payment until a later date. It has nothing to do with me if the customer who purchases the tickets has a seamless process after buying tickets, that would be on TicketMaster and on TickPick. I no longer have access to the tickets, they were taken by TickPick and transferred to the customer from my ************ account. They are the ones who will need to address and correct any issues with the tickets now or in the future. I had a product taken from me and I no longer have access to the product and I demand payment for that product now. Not on an arbitrary date in the future because TickPick has an illegal policy to take product without providing payment immediately.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* **********
  
  
  
  
   
  

• Initial Complaint

  Date:02/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought seats at a ** ****** game at *** as a Christmas present for my son for 12/25/24 from TickPick. The tickets were for section 204 *********** 364/365, I have the receipt. Confirmation #********* We entered with the tickpick tickets but discovered once we got to the section that our tickets were for standing room only. My son called tickpick from the event and we were told to file a complaint from a form that was emailed to us at the event. To make matters worse I had been suffering from back spasms for several days and was in a lot of pain and was miserable standing....it was the last thing my back needed.I could not walk when leaving *** and my son had to arrange for my car to be brought to me. In a word, I suffered. But that is not the entire point. This was duplicitous on the part of Tickpick...you go to and event, pay a premium for tickets and are not given what you paid for. Multiple attempts to get the customer service department at ********************** to respond after filling out the initial form they sent to us end emailing the receipts and the tickets that were actually issued at the event have been fruitless. In addition I challenged the charge with my ***** credit card and they told me because I did not leave the event the charge was valid. Nowhere in my communication with TickPick (from the event) was I told to leave the event. That is crazy!!! This is an example of this fraud! I paid for seats in a certain section and when I arrived at the event I did not get what I paid for and was told I had standing room only seats (SRO) In addition the entire event was physical torture due to my back pain. I should be refunded!

  Business Response

  Date: 02/22/2025

  This matter has been resolved with the customer directly.

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* TickPick failed to disclose they don't deliver tickets until the day of the event. I needed these seats for a client, and cannot wait until the day of the event. TickPick's customer service is rude and disrespectful and refuses to address the issue. This business is dishonest.

  Business Response

  Date: 02/13/2025

  Per the terms of our User Agreement, Upon the Seller confirming the sale, the Buyer is guaranteed to receive the tickets in time for the event. TickPick cannot guarantee the method of the delivery for a given sale, only that the tickets will be delivered in time for the event.  The tickets were delivered over 24 hours prior to the event and this matter has been resolved. We apologize for any confusion regarding the delivery date.

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a ticket and the buyer claimed they did not get the tickets . So tickpick sent me a email telling me to send proof that transferred the tickets I sent them proof they say they were still handling the case its been 2 weeks now . **************** is a joke they just keep giving me the run around .. ****** got payed anything yet they keep telling me this , that its all bs . I had another ticket that I posted but I sold on another platform but forgot to take it off tickpick so they double charged me for the ticket they were supposed to pay me on I dont understand that logic !! They took double my money and still refusing to pay me the rest of my money!! Stay away !!!!!

  Business Response

  Date: 02/07/2025

  The customer successfully claimed their sale proceeds on 1/29/25 and this matter has been resolved. We apologize for the delay.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 5 tickets on 10/24/2024 for the ****** ***** concert in *********** on 10/27/2024 for $17091.86. The tickets were described in the order as: Section 367S, Row B, Seat 2-6. Unfortunately, we were humiliated, distressed and ultimately forced to sit in different seats, which ruined the entire experience. At the concert, we entered Suite 367, and sat in ****** seats 2-6, per the tickets. We were approached by the suite owner/occupant of Suite 366 who told us that our party was in the wrong seats because we were seated in front of Suite 366. We then showed that individual the tickets and said we were rightfully there. That individual then went to get a suite attendant who asked us to move to seats that did not match our tickets. After a 30-minute conversation with TickPick (during the entire opening act), I was advised that the TickPick seats were legitimate and that we had to take it up with the Superdome. Superdome security escorted us into the hall (outside suite) and said TickPick seats were incorrect. Ultimately, TickPick provided NO solution. The Superdome found seats for us to sit in. Then, just as ****** ***** was coming on stage, we were forced to move yet again because we were in someone else's seats. We were then informed by a *** ****** with the Superdome, that due to a renovation, the seat numbering was incorrect. The tickets sold to me by TickPick were seats that did not exist. Because we were sitting in seats that did not accurately match the numbering on the tickets we purchased, we were fearful the remainder of the concert that we would be asked to move yet AGAIN. As a result, our enjoyment of the concert was significantly diminished. Pursuant to TickPick's Buyers Trust Guarantee we request that they issue a refund for the full cost of the tickets, including service fees. We have tried to reach out to TickPick post-concert and they refuse to offer a refund. We missed a good portion of the show due to their incorrect tickets.

  Business Response

  Date: 02/03/2025

  TickPick is a marketplace bringing Buyers and Sellers together and does not have control over a venues personnel or a venues decision to change its seating configuration or layout. Due to mislabeling of the tickets by the venue following a recent renovation, a venue representative relocated the customer and their party to other seats within the suite. The customer and their party were permitted to remain for the entirety of the concert in comparable seating. We are unable to provide a refund for this order and apologize for the inconvenience that occurred at the venue.

  Customer Answer

  Date: 02/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My party and I were relocated on TWO different occasions during the concert. Even though each location was comparable seating, our experience was greatly diminished due to the fact that we had to move multiple times. Also, being told your seats are invalid and being asked to move is humiliating. Each re-seating was time consuming and caused us to miss parts of the show. It was unacceptable for the price paid. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Business Response

  Date: 02/21/2025

  Per Section 9.4 of the TickPick User Agreement, Seat Views/Quality and Ticket Details: TickPick is not responsible for the quality of the specific seat or for the seat location if the venue changes the seating configuration or layout. Once again we apologize for the customers experience at the venue, but we are unable to provide a refund or compensation for the order.

• Initial Complaint

  Date:01/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received different product than ordered

  Business Response

  Date: 02/03/2025

  Per the terms of our User Agreement regarding ticket upgrades: Ticket listings are a representation of actual seat location. Tickets may be substituted with comparable or better seat locations. Actual seat and row numbers may vary from those purchased on the Site. TickPick will always look to upgrade Buyer's tickets when possible and reserves the right to determine what constitutes a "comparable" or "better" ticket for substitution or upgrade purposes. The row upgrade provided by the seller was permitted and we must honor the sale.

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   When the main purpose of a business is to sell tickets, accurate, precise seating locations matter. Exceptions buried in terms and service to a business's primary purpose are at best misleading. I attempted to resolve at least 6 times directly with business and received no satisfactory response

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 02/15/2025

  Unfortunately we were unable to cancel the sale on the seller, as the upgraded row provided was permitted. We hope for the opportunity to provide a better experience in the future.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent the following message to the merchant:Its extremely disheartening that you all do not advise people that there seats have a possibility of having an obstructed view! I paid to take my kids to their first concert and we could barely see the show due to the obstruction. I really hope yall do the right thing and provide some sort of compensation because this is ridiculous! I would not have purchased these tickets had I known the attached photo is what I would have been looking at! Even the freaking screen was blocked smh! I am now being told if the venue did not disclose it then its their fault not the sellers! If I purchased from the venue I would be filing a complaint with them but I did not! I would not have purchased these tickets if I knew this was the view and something needs to be done! I thought TickPick would do the right thing but here I am!

  Business Response

  Date: 02/03/2025

  TickPick requires sellers who list obstructed view seats to include the disclosure on the ticket listing. Any tickets for obstructed view seats will include that information on the tickets. The determination as to whether or not a seat view is obstructed is made by the venue. The tickets for the order in question were not classified as obstructed view tickets by the venue, and we are unable to fault the seller for the customers dissatisfaction with the view from the seats they purchased. We are unable to provide a refund for the order, and apologize for the inconvenience.

• Initial Complaint

  Date:01/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11 I sold a ticket for a concert. The concert was moved to a different venue, but still happened on December 13. On December 24 I receive an email stating my payment is processing. On December 25 I receive an email saying it has processed. And then on December 26 I receive an email that tells me the event is cancelled and I will not be receiving a payout. After weeks of them looking into it with zero response I had to follow up yet again, and was told that I will not be receiving a payout and that decision is final. I was supposed to receive compensation of $64 that I never got.

  Business Response

  Date: 02/01/2025

  The payment for this sale was reinstated, as the tickets for the original location were valid for the new venue. This matter has now been resolved and we apologize for the inconvenience.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I have never received a payment. Issue has not been resolved

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:01/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to an event in 1/5/25 from tickpick and I never received them. I contacted them multiple times to help resolve the issue and got no where. Seller stated he sent the tickets but myself and tickpick could not find them or download them. The seller stated he was gonna resend them and never did. I emailed support and supported finally got him to resend tickets once the even was almost over. Now the seller or the company will refund me my money do to no return policy. But Im not trying to return I want what u paid for but never received!! I have emails and phones calls showing all of these transactions with the company

  Business Response

  Date: 01/28/2025

  A full refund has been provided for this order. We are sorry for the inconvenience and hope to provide a better experience in the future.