Complaints

This profile includes complaints for Tickpick LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tickpick LLC

  225 W 34th St Ste 1708 New York, NY 10122-1703

  
• 

  Tickpick LLC

  One Columbus Place, N19D New York, NY 10019-8227

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/21/2025 I ordered a pair of tickets to the **** **** show at Funny ****, ********* ** through tick pick. the tickets price was $77 apiece which came up to $154. Upon receiving the tickets i received 2 tickets for the price of $32 a piece which wasn't the agreement. I attempted to reach out to them, and they gave me all kind of excuses and representative was very rude. I need your help

  Customer Answer

  Date: 04/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vendor has no phone number to call. They also do not collect information from the buyers. Someone stole my purse and used my credit card to buy tickets from this vendor. I am trying to have someone contact me in regards to filing a dispute. I am at their mercy for if and when they decide to contact me.

  Business Response

  Date: 04/29/2025

  TickPick customer support can be reached at ************. Any fraudulent purchases should be immediately reported to the customers financial institution who will coordinate with our risk management team.

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, I bought fours tickets to the flyers vs. ********* at ***, which were labeled SB13, which stands for ***** Box 13. Upon receiving the tickets through Ticketmaster, I discovered the tickets were actually C13, which are club tickets with no *****. I immediately contacted TickPick who said they were escalating my complaint. After ****-*** R the associate at TickPick never got back to me despite assuring me should would that day, I got a response to yet another email I sent. Within the email they lied and said SB stands for Super Box and that club seats for all under that category, a simple ****** search shows that is not the case and I sent them screenshots for the next game showing all seats in the club ***** labeled C13. This company morally bankrupt and does not honor their 100% buyer protection and their customer service is terrible. I have attached images of what I thought I purchased and what was delivered. An explanation of what super box really means and listings on TickPick own app for the next game labeled properly as C13 not SB13,

  Business Response

  Date: 04/26/2025

  The customer purchased tickets in Super Box 13 (or Club Box 13), which are the rows located at the top of the lower level as shown on the event map. Any ***** tickets displayed on the map are explicitly labeled as such (ex. ***** **). We apologize for any confusion, but have determined that the listing properly reflected the location of the tickets.

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Woke up this morning to two verifications from tickpick on my cell and then an email from them and checked my credit card and there were three attempts for $638! My card declined them but I called and reported and will get a new credit card now

  Business Response

  Date: 04/26/2025

  All purchase attempts failed and the credit card used was not charged. The customers account has been locked and flagged to our risk management team for further review.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told almost a year ago that I would be given a refund Ive called countless times and Ive been told I would receive me refund Ive also been hung up on. Theyve not handled my concerns with care and theres never a manager available to speak. I spent over $300 in total and havent gotten it back and the show was in November of 2024 and I bought the tickets april 2024

  Business Response

  Date: 04/22/2025

  The original refund attempt in February 2025 failed due to expired payment information. The customer was contacted and provided updated payment information. The refund has since been issued, and this matter has been resolved. We are sorry for the delay in processing.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered concert tickets through tickpick payment through ****** non payment plan which took the money directly from account. I called pay *** regarding the payment the representative expressed the payment came directly from my account to pay for my ticket. After I spoke to a tick pick representative and expressed to her I would like my money refunded back to my original form of payment due to the ticket the me seeing the ticket for a cheaper rate. The representative told me to hold on she will consult with a supervisor what to do regarding my concerns. she told me to contact my bank and cancel the payment while she would reverse it on her end. A few weeks later I get a balance from ****** expressing that I owe them $462.00, because they paid tickpick which I never informed them to do. I called tick pick numerous times regarding this matter. No representative is willing to help me. Spoke to ****** representatives multiple times everyone is giving me false misleading information. I purchased my tickets from the ******** those were the tickets used. I am trying to get an answer from tick pick regarding the payment they received and no one is willing to help me which which is unfair to me as a consumer. My last resort is trying to get assistance from bbb because tickpick is unwilling to help me figure out what the issue

  Business Response

  Date: 04/22/2025

  Per the terms of our User Agreement regarding ticket prices: Buyers should be aware that ticket prices for live events continue to fluctuate on the open market. It is possible that prices of similar seats will change over time; if the prices of similar tickets increase prior to the event, you will not be charged more. Conversely, if the price of similar tickets decreases prior to the event, no credits, refunds or upgrades will be given for tickets previously purchased. As a marketplace bringing buyers and sellers together, we were unable to cancel this order due to our contractual obligations with the seller.

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

  Tick pick charged ****** for tickets that were not used or paid for.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets for a musical and when I purchased the tickets, the ticket price showed in the middle of the section. However, when I got the tickets they were towards the very end of the row, I reached out immediately talked to several different representatives and they did not do anything to help. When I spoke to the supervisor she said that the price shown under their view rows column is not their map so they said they did no wrongdoing. I said to them this is misleading as I thought the tickets were in the middle of the row which is why I bought them. They gave me $15 credit which is less then 10% of what I paid for these tickets. There is no disclaimer on the view rows column that says this is not their map or this is not where your seats are. How can a map on your platform not be your map. This is your responsibility to ensure buyers know what they are buying on your platform. This was very stressful and frustrating, I am not satisfied with only receiving $15 credit for this issue.

  Business Response

  Date: 04/21/2025

  The pricing image referenced displays the lowest ticket price in each row, not the exact location of the tickets within the rows. A credit was provided to the customer as a courtesy for the misinterpretation of the event map. We apologize for the confusion, but we are unable to provide additional compensation.

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They apologized for their confusing map but are not taking accountability with refunding me for the confusion. There should be more of a disclaimer when viewing the map. Nowhere in the map does it say these seats are not in the area of these seats where it appears to show. They gave me $15 credit but that is not even close to the amount I paid. We are very dissatisfied with this experience.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *
  
  
  
  
   
  

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets for $200 each for the Governor's Ball. They were in my basket and I was in the process of checking out. When I finished submitting my credit card information to make the purchase, a window popped up stating that the tickets were no longer available. I had to go through the whole process again and ended up needing to pay $200 for one ticket and $209 for the other.I reached out to their customer service, and shared section 9.5 of their user agreement on ticket prices. Nothing in that language states that they may cancel your order while you are placing it if someone else finalizes the purchase first, nor do they note anywhere on the website that you must input your credit card information as fast as possible or risk losing the tickets in question. Once the tickets are already in your basket and you are in the process of checking out, it is reasonable to assume that when you click purchase, that you will be given them and not have them sold out from under you to someone else.After I pointed this out, they responded that "While our user agreement does not explicitly state that tickets may become unavailable during the checkout process, it is a common occurrence in high-demand situations where multiple customers may be attempting to purchase the same tickets simultaneously." They also noted that it is against their policy to issue refunds.If this is such a common occurrence, as they claim, then why are they not explicit about this risk in their user agreement and/or on the checkout page. I expect to be refunded the $9 difference in ticket price that resulted from their allowing multiple people to be checking out the same tickets simultaneously without disclosing that practice.

  Business Response

  Date: 04/17/2025

  This matter has been resolved with the customer directly.

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tickets to **** ******* concert at ********************, **************** (03/22/2025) on March 22, 2025 from the Tickpick website. Tickpick stated that the tickets would be emailed to me by 03/21/2025. When 03/21/2025 rolled around and I had not received the tickets to my email, I emailed and called Tickpick and was told that the tickets were not ************ this time My wife and I had traveled from ******** to ************* CA for the concert via ****************** and National Rental Car. Tickpick on their website list a BUYER TRUST GUARANTEE that states "WE GUARANTEE THAT.....YOU WILL RECEIVE YOUR TICKETS IN TIME FOR THE EVENT." Clearly Tickpick did not live up to its guarantee. I was refunded the $952 cost of the tickets but feel this is inadequate compensation for our travel and accommodations costs. Tickpick clearly did not reach its own standard of doing business and they need to pay for my expenses or provide me 4 tickets to a future **** ******* concert.

  Business Response

  Date: 04/16/2025

  The seller notified TickPick that their tickets were canceled by the venue, and the order was subsequently canceled. Per the terms of our BuyerTrust Guarantee: If there are any issues or discrepancies with the tickets that you receive from what was purchased, TickPick will do its best to find comparable replacement tickets. If replacement tickets cannot be found or are not available at a comparable price, TickPick reserves the right to cancel the order and refund the full purchase amount to the buyer. Additionally, per the terms of our User Agreement, ********************** has no obligation to credit or refund incidental expenses that you have incurred relating to your plans to attend the event including, but not limited to, plane or transportation expenses, hotel reservations, or rental car costs. No comparable replacement tickets were available and a full refund was provided to the customer, as well as an additional credit for the inconvenience. We apologize for the negative experience.

• Initial Complaint

  Date:03/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out as my ********* order to the **** DI Men's ********** ******************* was falsely advertised as an All Session Pass.I planned ahead to attend all games, hence purchasing an All Session Pass for a total of $172. Due to TickPick's False Advertising and incompetence, I had to incur another ticket purchase of $250 in order to secure the Session 2 Game I ALREADY PAID FOR. In other words I now have paid $422 instead of $172 due to TickPick's false advertising.

  Business Response

  Date: 04/12/2025

  A technical error caused the ticket listing for this order to incorrectly display as All Session passes (two sessions) rather than Session 1 passes only. The customer was offered the choice of a full refund or to keep the tickets with a 50% refund. The customer elected to keep the tickets with a 50% refund, which was promptly processed. An additional credit was provided as a courtesy. We apologize for the inconvenience and hope for the opportunity to provide a better experience in the future.