ComplaintsforTickpick LLC

• Initial Complaint

  03/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 2-4 Day (Thurs-Sunday) 4/7/22-4/10/22, Competition Passes to the Masters Golf Tournament, ******* ******* for an designated price. The designated price was paid by me and confirmed by the seller later, I get an email saying the seller had made a mistake in pricing and that my order was being cancelled and my money refunded.However, this goes again the Buyer Guarantee the company touts throughout their app and website. Even if the seller made a mistake, TickPIck should honor their guarantee of finding and sending me the same tickets that I purchased and follow their own rules. I was informed this would not happen and I exchanged a few emails but, now there is no more exchanges. I am not happy that they will not honor their own policy but, resting on a user agreement but, their is no mention of "pricing mistakes" in the Buyer Guarantee or in the *** area of their website. Clearly, with this company the buyer is not protected and this company cannot be trusted. Link to Buyer Guarantee ************************************************** to *** area *************************************

  Business response

  04/06/2022

  The tickets on the order in question, which are currently valued at approximately $10,000 each, were grossly mispriced and sold for $2 each. Per the terms of our User Agreement regarding drastic pricing errors, If a seller notifies TickPick of a drastic pricing error when listing tickets for sale, TickPick will use their sole discretion to decide whether it is appropriate to cancel a sale and excuse the seller from fulfilling the sale. This is most commonly caused when a seller forgets a digit (ex: $40 vs $140) or reverses the digits (ex: $260 vs $620) when setting the price on a listing. In these cases, whether an order is confirmed or not, TickPick in its sole discretion, reserves the right to cancel the sale without penalty to the seller, and provide the buyer with a credit or refund. In this case a full refund was provided to the customer and the order was canceled. We are sorry for the inconvenience, but we stand by our decision to cancel the transaction.

  Customer response

  04/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] The response is not on full display like the Buyer Guarantee is prominently displayed all over the website. I believe my accomodations to get to/from this event should also be in consideration. There are more moving parts to this incident other than, I made a mistake on the price. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer response

  06/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  I do not see how this is my issue and am penalized for a mistake on the buyer and company's part in this matter. I will be willing to take heavily discounted promo rates for any of my future purchases from this business. This will be only resolution that can compensate my trip and the expenses incurred by the negligence of the company who allowed this transaction and the buyer who knowingly posted the items in question at a discounted price. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business response

  07/16/2022

  Our position has been established and we are requesting closure of this complaint.

• Initial Complaint

  03/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Beyond frustrated with this company. My mom purchased tickets for us to go see silk sonic at the ******** is *********. We do not live in ********* so we had to buy plane tickets and book a hotel in ********* in advance. The event is tomorrow, March 2nd, 2022 and we still do not have the tickets. A shipment was created by ***** in ** on January 24th with no further details. To me this seems like a complete bait and switch. I have spoken to four different agents in the last two weeks. Ive sent multiple emails. No one is being helpful. The last person I spoke to told me that we are customers and that they will get us the tickets. Instead of using their own app to put the tickets into he said they will be sent via email. Then why have an app in the first place? Their website says you will have the tickets in I quote, ample time. The event is tomorrow at 9pm. Since we still do not have the tickets this is a lie that they give you ample time. My mom is 64 years old who purchased the ticket and it seems like they are trying to take advantage of her and commit elder abuse. We would like to be sent the tickets and fully reimbursed for our travel expenses since we never would have booked this trip if it wasnt to see Silk Sonic (*******************) via TickPick tickets. We have spent the last few months completely stressed out. This is the worst customer service I have ever dealt with. This company should no longer be in business in my opinion. My mom was fully charged $1K for tickets that were never received.

  Business response

  03/19/2022

  This issue has since been resolved, and the customer received their tickets in time for the event.  We apologize for the delivery delay, and are happy we were able to reach an acceptable resolution.

• Initial Complaint

  02/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased & paid well over face value for tickets to an event in another city (***) that was cancelled 3 weeks ago. It was postponed to 2021, and then postponed again for 2022 and now cancelled. After each postponement, I requested a refund. Each time I was told no and that I could resell the tickets on their website (to an event that is postponed and that you could purchase tickets at over 50 percent less elsewhere and Tickpick wanted like 10 percent of the resale) I have asked, yet again, where my refund is at since the event was cancelled. I was told it would take up to 10 business days and that time frame has come and gone. I asked AGAIN where it is after this time frame was done and was told it may take longer due to the cancellations they deal with - This is not acceptable since this is literally their job and they have sat on my money now for over 2 years and really should have a system figured out 2 years into this mess. I am currently waiting on my ****** refund with no idea when they will finally return my money

  Business response

  02/09/2022

  A full refund has been provided for this order, as the event was canceled.

• Initial Complaint

  01/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered two tickets for a Rage against the machine concert through tick pick for $1,074 on ****************************************************************** a refund. I dont understand how I can purchase a service through a vendor on an agreed date and when the service is not delivered on that agreed date, they refuse to refund my money. Im in the military and even if they reschedule the date, I wont be able to attend. In this instance, Tick Pick should refund my money since I purchased the tickets through their business for a certain date, and they failed to deliver the service on the agreed time.

  Business response

  02/09/2022

  This event has been postponed by the venue.  Per the terms of our user agreement regarding event cancellations, postponements, or reschedules, If an event is postponed or rescheduled, please retain your ticket...Refunds or exchanges will not be made for postponed or rescheduled events.  The tickets that were provided will be valid for the rescheduled event date.  If you are unable to attend the rescheduled date, we will be more than happy to assist you with listing the tickets for sale so that you are able to recover some or all of your cost.  We are sorry for the inconvenience.

• Initial Complaint

  01/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased two tickets for a concert in ******* as I was planning to be there at the time visiting friends. The concert was canceled, I assume because of Covid, and now they will not refund the price and accept the tickets back saying it might be rescheduled. It doesnt matter to me if it is rescheduled as I do not plan to return to ******* again this year. I purchased a ticket for a particular date and time. The concert wont be happening at that date and time so I want my $650 back.

  Business response

  02/09/2022

  This event has been postponed by the venue.  Per the terms of our user agreement regarding event cancellations, postponements, or reschedules, If an event is postponed or rescheduled, please retain your ticket...Refunds or exchanges will not be made for postponed or rescheduled events.  The tickets that were provided will be valid for the rescheduled event date, once announced.  If your event is ultimately cancelled, a full refund will be provided for the order.

• Initial Complaint

  01/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Horrible policies!! Bought tickets months in advance and they were never sent, was promised they would be sent by gameday and they were not. Had to call at least 8 times gameday and spend hours on hold and did not receive tickets until after the game started. Reached out to company and they said they would do anything because they replaced my tickets.

  Business response

  02/08/2022

  We are very sorry that the original tickets were not delivered the day before the event as originally anticipated, however upgraded replacement tickets were provided in time for the event.  We hope for the opportunity to provide you with a better experience in the future.

  Customer response

  02/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The company provided tickets AFTER the game began so I was not able to make it into the game until halfway through the game so they did not provide the service that I payed for.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  03/05/2022

  As a marketplace, our role is to facilitate the ticket delivery in time for the event.  We do not have control of the venues admission procedures or the time it takes to enter the facility.  We have no additional information to provide on this matter.

  Customer response

  03/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  As a marketplace they failed to get tickets in a timely manner, the tickets were ordered months prior and provided only minutes before the event began. This does not allow the consumer to experience everything that they payed for. Once again horrible business practices 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  12/27/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered tickets but suspiciously, the tickets are not emailed, mailed or available in the app and delivered after 3/1. So I dont know if Ill get them in time for the concert that Ive booked flights for until 3 days prior to the event. Very sketchy to me! they refuse to refund saying all sales are final. They refuse to give me s ticker it barcode or something yo prove .. They took my money but wont give me my tickets for the concert! Please help!!

  Business response

  01/15/2022

  The in-hand date (or expected delivery date) on electronic ticket transfers is commonly within a few days of the event, sometimes as soon as 24 hours from the event.  On the order in question, the in-hand date was noted as three days prior to the event.  This is a security measure intended to combat fraudulent activity on electronic ticket transfers.  We guarantee delivery of the tickets in time for the event.  If the tickets become available for transfer sooner than your in-hand date, your seller will promptly complete the ticket delivery at that time.  We will continue to monitor to ensure delivery.

• Initial Complaint

  12/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased three tickets to the ******* Panthers vs. Nashville Predators for Dec. 23,. The game was just "postponed" by the National Hockey League because of concerns over COVID-19. TickPick refuses to refund me or even give me credit toward another event because they say it wasn't "canceled". I have to wait until it's rescheduled. Well, splitting hairs here ... but I had tickets to an event on Dec. 23. That event is not happening on the 23rd ... so it has been canceled for that date. Any future date is not why I ordered these specific tickets. They were ordered as a holiday gift for my kids.*********************************************************************************** Also, it's incredibly difficult to make plans for a game that *** happen on a school night or on a date when I don't have my children ... or might be three months from now. I spent $120 on these tickets so they are not cheap. The least TickPick can do in these circumstances, which are rare but not out of the ballpark of possibility given that we are IN A PANDEMIC, is to be upstanding and credit me (they don't even have to give a refund) for these seats. One other mention, I do purchase from them quite often. This has never happened. But if they refuse to honor my request, I'll happily take my business elsewhere.

  Business response

  01/06/2022

  This event has been postponed by the venue.  Per the terms of our user agreement regarding event cancellations, postponements, or reschedules, If an event is postponed or rescheduled, please retain your ticket...Refunds or exchanges will not be made for postponed or rescheduled events.  The tickets that were provided will be valid for the rescheduled event date, once announced.  If your event is ultimately cancelled, a full refund will be provided for the order.

  Customer response

  01/07/2022

  We are now more than two weeks from the alleged "postponement" of the event, with no indication from the National League Hockey that this, or any of the 100 other games in limbo because of the pandemic (and more keep getting added each day) will ever be resolved. Given the circumstances, it is incumbent on TickPick to rectify this matter ASAP. I would like an immediate credit or refund on this account.

  Customer response

  01/26/2022

  So ... this game was rescheduled from a non school night at the hottest time of the year (Dec. 23) to ... a Tuesday night in mid February that NO ONE wants to go to. And the 6 pm time is too early to go to anyway given that I live an hour plus from the arena. ... It is not in any way an equivalent ticket the one I purchased.

  Business response

  02/05/2022

  If you are unable to attend the rescheduled date, we will be more than happy to assist you with listing the tickets for sale so that you are able to recover some or all of your cost.  We are sorry for the inconvenience.

• Initial Complaint

  12/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 4 tickets to a Chiefs/Raiders game being played on December 12, 2021. I bought them in October and paid over $1800 for them. I live in ********** and the game was being played in ***********. When I learned I was not going to be able to attend the game, I tried to list them for sale and was told they would be put on the site for sale. Weeks later I investigated only to be sent to Ticketmaster to enquire about the sale. I was then informed that I could not sell those tickets or even transfer (give away) them to another person. Ticketmaster told me that the venue would not allow the sale or transfer. So here I am out for over $1800 and no option for recourse. Why wasn't I told I could not sell or transfer the tickets when I bought them? I have attempted to contact TickPick several times via email because they don't provide a phone number, and have been sent back nothing but links for general information. They just took my money and have not and do not seem concerned with providing any type of help with a problem. I have all the transaction in emails, both from TickPick and Ticketmaster.

  Business response

  12/29/2021

  The tickets for the order were delivered directly to the customer via an electronic transfer through Ticketmaster.  Once the tickets are in the customers possession, they have the ability to resell the tickets through any marketplace they wish, including TickPick.  In addition, the customer was provided with information on how to list tickets for sale through our platform.

• Initial Complaint

  12/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 29, 2021, I placed 2 tickets or sale using the service TickPick, LLC. On December 1, 2021, the tickets sold on that site. The tickets also sold on another site around the same time. I reached out to TickPick by email and asked about the cancellation policy. I received an email from ******* R saying I cannot cancel the sale and that I could offer replacement tickets. Before I could even read the email and only 10 minutes after her first email, ******* emailed again to let me know that she "only" charged my credit card $262 as a penalty. I replied to both emails in about an hour to offer 2 replacement tickets in the same section 3 rows up. I never received a reply. I called TickPick on December 2, 2021 and was initially told that charge would be reversed since I wasn't given an opportunity to reply to the initial email and offer replacement tickets. However, ******* emailed me back later in the day to let me know that no one, not even a manager, can refund these types of charges. The $262 charge was improper because my initial email to TickPick only asked about the cancelation policy. I did not state that I was not going through with the sale. If I would have known I was going to be charged $262, I would have gone through with the sale on TickPick and cancelled the sale on the other site. Even if I did confirm that I was not going through with the sale, the TickPick User Agreement states that I have the right to offer comparable replacement tickets. I was never given that opportunity. Instead, ******* went ahead and unilaterally cancelled the sale, then charged my credit card $262 without my consent or authorization. TickPick told me that it is impossible to refund the $262 charge to my credit card, not even a manager could do it and that is their final decision.

  Business response

  12/23/2021

  The customer sold tickets on ********************** and subsequently advised us that the order needed to be canceled, as the tickets had also sold on another marketplace.  Per the terms of our BuyerTrust Guarantee, TickPick promptly replaced the order with comparable tickets for the customers buyer.  We were unable to provide the buyer with replacement tickets at comparable cost, which resulted in the need for a penalty charge to be assessed.  Per our User Agreement, once a buyer has accepted a listing offer through our Site or Services, a seller is contractually obligated to deliver the exact ticket for the specified price.  In addition, TickPick reserves the right in its sole discretion to charge a sellers payment method the full amount of replacement costs TickPick incurs under the BuyerTrust Guarantee.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩