ComplaintsforTickpick LLC

Name: Tickpick LLC
Address: 225 W 34th St Ste 1708, New York, NY, 10122-1703, USA
Telephone: (845) 538-4567

Event Ticket Sales

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Initial Complaint
09/07/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought two football tickets from ************ for the Univ of Maryland vs West Virginia game that happened yesterday (Sept 5th). I bought the tickets back in May. The tickets never came. They did send me an email the night before the game - saying the tickets were attached. They were not. The morning of the game we started calling and emailing the company (their service line kept saying - don't call us email us do to high volume). I never could get back into my account and still cannot. They replied today (the day after the game) that they fulfilled their obligation. However, the tickets were actually never received or used and I had to buy additional tickets (unexpectedly) at the game. These folks are showing no accountability for their screw up and the fact their online systems don't work nor are their service lines adequate. To me this seems like a scam. I even went to their website - where you typically write reviews and noticed that reviews are cut and pasted in their website
Business response
09/23/2021
The tickets were uploaded directly to the customer’s TickPick account on 9/4. The customer emailed our support team later that afternoon as they were having trouble accessing their account. An email response was sent to the customer within 25 minutes (more than one hour before the event start time), which included the tickets as a PDF attachment to the email.
Customer response
09/29/2021
TickPick's response can easily be determined whether true or false by asking for evidence of the email they claim to have sent along with where they sent that and a time stamp. To this day I still have nothing from them other than denying my allegations and refusing to refund my money

Sincerely,
******* ****
Customer response
10/13/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The vendor has stated that the tickets were paid via Apple Pay and that is how we should access the tickets. That was never the case, we bought them via PayPal and I don't have Apple Pay on my phone nor have I ever used Apple Pay. I tried to get into my TickPick Account so many times I can't count. We called that morning a similiar number of times only to be shut down by an automatic answering system that put us back into an endless email loop. The user name and password were never changed yet suddenly it stopped working during the time frame after I was informed the tickets were available. That was approx a few minutes after midnight the day of the game. Early that morning is when I realized the tickets had supposedly become available (via company email) but coincidentally their website access stopped working even with a good username and password. That is what set off our frenzy of activity to just figure out how to get the tickets they claimed were sitting in my account.
The tickets they attached in their response is not date stamped - the email is but that is not helpful as it was just more of the same - log in using your user id and password, which to this day have never worked. I have no idea how these companies work but the final result was I did not ever get access to the products I bought (tickets) and the company was non-responsive to my many requests for help. Their only responseas kept repeating the same seemingly automated message, which was not helpful at all.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ****
Business response
10/23/2021
The PDF was attached to the email that was date stamped. The tickets were delivered directly to the customer via email in advance of the event. We are requesting closure of this complaint.
Initial Complaint
09/03/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased tickets on July 6, 2021 to see Garth Brooks on the stadium tour in Nashville on July 31,2021. I spent $226.00 on these tickets. The event was cancelled. I accepted my refund through the TickPick email on August 18,2021 which stated I would receive my refund within 15 days. Today is the 15th day ( September 2, 2021 )and my money hasn’t been refunded and no one at the company is available to speak on the phone and when they finally respond to my email they just tell me that they are checking into it. I want my money back today or I’m contacting my attorney.
Business response
09/23/2021
A full refund was processed for this order on 9/3/21, as the event was cancelled.
Customer response
09/27/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The refund wasn’t received till the 7th which was almost an additional week on top of the “standard waiting period of 15 days”
The company lacked communication and held my money longer than the standard waiting period. I would like some sort of
compensation for this wrong doing.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,
**** ****
Initial Complaint
09/01/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased two 3 day passes to the BottleTop Festival in Napa Valley starting September 3, 2021 for $ 1,140.99. They advertised that Dave Matthews Band, Red Hot Chili Peppers, and Steve Nicks would be playing. On May 17, I saw them advertise that Dave Matthews was playing at the Columbia Gorge on these same dates. This was posted the same day I bought tickets to BottleTop. They were illegally selling tickets for a concert and venue that they knew wasn't true. I thought it strange they said tickets wouldn't be sent until September 3 (day of the concert). I requested an explanation for which there was a very sleezy response. I filed a CC dispute after trying to get clarification. On August 15, I saw their first advertisement in four months for the BottleTop Festival and it now had a completely different list of bands. I now knew this was a deliberate scam. They withheld the information that none of these bands were going to play. I received notice that the tickets will be sent tomorrow
Business response
09/21/2021
TickPick is a secondary marketplace bringing buyers and sellers together and has no affiliation with event organizers or performers. The customer purchased tickets for the 2021 BottleRock Festival, which is what was received. Per our User Agreement, “TickPick is not responsible for any other event changes, such as partial performances, venue, line-up or time changes. No credits or refunds will be issued under such circumstances.”
Customer response
09/21/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

TickPick responded on 09-3-21 and said they would look into it. I copy of the email has been uploaded. I would be interested in any class action suits against this company.

*** ********

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ********

Business response
10/02/2021
There is no additional information to provide at this time. Please see the previous response.
Customer response
10/04/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Tick Pick deliberately conducted a bait and switch on the Bottlerock Festival. I provided documentation that show they were advertising a line up of musicians that they knew were not playing. I included a contemporaneous advertisement from their web site selling Dave Matthews tickets for the same night they were advertising them at Bottlerock.
To cover their scam, they advised that the tickets would not be sent until September 3: the first day of the festival. There was no indication of the line-up of musicians until late August when most people couldn't change hotel or flight plans. I received tickets on September 1.
I guess if they refuse to admit what is clearly documented, my next step is the Attorney General of New York. This will become a criminal complaint.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ********
Initial Complaint
08/30/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased two tickets to what was supposed to be the 10 PM John Mulaney show at the Wilbur in Boston, MA, on August 21st, 2021, at 6:42 PM from Tickpick. I immediately realized that I had purchased the wrong ticket when I got an email confirmation saying that the tickets were for 7 PM. I emailed TickPick instantly (email was sent at 6:53 PM) that there has been a mistake and it is impossible to attend the show from where I was located. I requested assistance for help with the tickets or switching them as the tickets were supposed to be 10 PM. I was hoping to have resolved this issue the night of August 21st as I had accommodations in place for the showing that I had needed to know whether or not to cancel, and the problem has still not been resolved. They said a mutual cancellation is necessary; however, it has been seven days, and no update. I also noticed that the tickets originally were not seated together, even though TickPick guarantees sitting together. I paid $218.
Business response
09/18/2021
As a marketplace, our role is to facilitate a transaction between the buyer and seller. While the customer purchased the incorrect tickets in error, we do not have the right to cancel the transaction without the seller’s consent. In this case, the seller was advised of the circumstances and declined to agree to an order cancellation. We must honor the sale per the terms of our user agreement and are unable to provide a refund for the order.
Initial Complaint
08/23/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought tickets and they pending and they charged my card twice and I don’t have tickets… I have not received confirmation and nor a refund. Customer responds to emails only but within 48 hours. I want my money back all of it. I don’t want tickpick credit. I demand resources be returned to me
Business response
09/11/2021
The tickets for this order were delivered via Ticketmaster on 8/22 approximately ten minutes after the order was placed and this complaint has been resolved.
Initial Complaint
08/20/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im asking for a refund I purchased tickets August 10 2021 for the Raider vr ravens game September 13 2021 August 17-2021. The ***************** in ********* is forcing cov19 vaccines on ticket holders customers must get the cov19 vaccine in order to go to the game I cannot get this cov19 vaccine because of religious reasons so i am asking tickpick for a refund.
Business response
09/09/2021
If youre unable to make your event due to vaccine requirements implemented at the venue, we recommend relisting your tickets for sale, which we can assist with. Per the terms of our User Agreement, refunds will only be offered for cancelled events.
Initial Complaint
08/16/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 22, 2019, I purchased resale tickets to a play in ************* for $256.99. The play was to be performed in 2020. After the pandemic hit, the play was postponed multiple times before ultimately being canceled. After the cancelation, I contacted TickPick who promised to refund my original form of payment. They now claim to have refunded this (as of May 21, 2021), but the refund has never come through. TickPick provided what they claim to be a receipt for this refund and told me to ask my credit card provider to contact them. I submitted a claim through **** ** ******* who contacted TickPick's bank, but never received a response from TickPick's bank or TickPick. After this, I again contacted TickPick who said they would look into it further. They have since stopped responding to my emails. I have attached the email communication with TickPick, the purported refund receipt, correspondence with *** ** ********, and credit card statements showing the purchase and lack of refund.
Business response
09/03/2021
A full refund was processed for this order on 5/21/21 to the card associated with the customers ApplePay account (Visa). The refund shows as settled in our payment processor. In rare instances when the refunds do not post, it is ultimately up to the bank to notify us and/or return the funds back to TickPick. That process can take ****** days, but we have not received anything at this time. We are unable to attempt to process the refund again until the funds are returned to us.
Customer response
09/07/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

As stated in my initial complaint, my bank has stated it has no record of the refund TickPick claims to have issued; additionally, my bank reached out to TickPick's bank regarding the refund TickPick claims to have issued but received no response. TickPick's obligation is to deliver a refund that is received by its customer. If ********************** issued a refund through its bank that has not transferred to me, that is a concern that TickPick needs to address with its bank. It's unfair for the customer to bear the burden of that slip up, wherever it occurred. Had, for example, TickPick refunded me by mailing a check that I never received and the **** had no record of receiving, it would not be proper for TickPick to respond "sorry, we put it in the mail; no longer our problem."

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Customer response
09/24/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

While I understand TickPicks frustration, their response is unacceptable. They now admit that they unconcerned with whether their customers actually receive refunds. (As an aside, I find it unlikely that they would issue me a ticket simply based on my word that funds had left my account, rather than their receipt of said funds, yet they think this approach is reasonable for refunds.) I would hope that the BBB takes this interaction into account in their rating of TickPick and future customers should be wary of using TickPicks service, particularly for events that are at risk of cancellation

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business response
11/11/2021
Our position remains: A full refund was processed for this order on 5/21/21 to the card associated with the customers ApplePay account (Visa). The refund shows as settled in our payment processor. In rare instances when the refunds do not post, it is ultimately up to the bank to notify us and/or return the funds back to TickPick. That process can take ****** days, but we have not received anything at this time. We are unable to attempt to process the refund again until the funds are returned to us. Unfortunately there is no other information to provide at this time, but we will continue to monitor for any potential updates.
Initial Complaint
08/13/2021
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On August 11th I purchased two tickets for the ******************* Concert at the ******** State Fair. I received the email from TickPick to mobile transfer my tickets through Ticketmaster. When I proceeded to do so Ticketmaster said that no tickets were available under my email address..which is the same email address I gave TickPick for my tickets. It seems that I paid $30/ticket for tickets that I will not be receiving. TickPicks BuyerTrust Guarantee is a load of cr** and they should not be able to get away with this!Order Number for reference: *********
Customer response
08/26/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
******* *****
Initial Complaint
08/13/2021
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased 2 tickets ($402 in total) for a comedy show in ********* through TickPick LLC on 7/19/21 for a show scheduled on 7/24/21. Right after my purchase I got an email from TickPick that the event had been "postponed". Since then I have been trying to get a refund for the show that never took place and for which I never received e-tickets. I tried to resolve this matter with their customer support to no avail. I read in the news that the performer had contracted Covid-19 on July 15 and cancelled his shows. However, TickPick was still selling these tickets as if the show was going to take place. TickPick wrote me that they are not responsible for "postponed or rescheduled" shows and can only issue a refund for a "cancelled" show. I received an email from TickPick on 8/9 that the show was rescheduled date for 9/11/21. I do not live in ********* and attending is not an option. I was told to try to resell my tickets on their platform. I never received tickets for this show (attached).
Business response
09/02/2021
This event has been postponed and rescheduled by the venue. Per the terms of our user agreement regarding event cancellations, postponements, or reschedules, If an event is postponed or rescheduled, please retain your ticket...Refunds or exchanges will not be made for postponed or rescheduled events. The tickets will be delivered in time for the new event date of 9/11/21. In addition, the tickets can be listed for resale prior to delivery and we are happy to assist with any other concerns regarding the reselling process.
Customer response
09/09/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
08/11/2021
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I listed Tickets to be sold by TickPick for an event that was held on July *****. I sold 30 tickets for approx 12k. Since then, I have not been able to get a response from anyone at TickPick about payment. Additionally, if you call their urgent phone line nobody is available to answer. Since I live in ******* and cant just go knocking on their door, I dont know what else I can do to get in contact with this business. No business should be able to go dark like this.
Business response
08/31/2021
The payments in question were processed on 8/11/21 as scheduled, and this issue has since been resolved. We apologize for any confusion.
Customer response
09/03/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************************

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BBB Rating & Accreditation

A+

Accredited Since: 3/3/2014

Years in Business: 12

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

225 W 34th St Ste 1708

New York, NY 10122-1703

Visit Website

(845) 538-4567

Business hours

9:00 AM - 9:00 PM

Business Hours
Monday	9:00 AM - 9:00 PM
Tuesday	9:00 AM - 9:00 PM
Wednesday	9:00 AM - 9:00 PM
Thursday	9:00 AM - 9:00 PM
Friday	9:00 AM - 9:00 PM
Saturday	9:00 AM - 9:00 PM
Sunday	9:00 AM - 9:00 PM

Customer Complaints Summary

314 total complaints in the last 3 years.

140 complaints closed in the last 12 months.

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