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Find a Location

Michael Kors has 76 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Michael Kors

      11 West 42nd Street, 21st Floor New York, NY 10036-8002

    • Michael Kors

      8111 Concord Mills Blvd Concord, NC 28027-6462

    • Michael Kors

      18521 Outlet Blvd STE 727 Chesterfield, MO 63005-0013

    • Michael Kors Rideau Centre

      50 Rideau Street, Suite 237, Rideau Centre Ottawa, ON K1N 9J7

    • Michael Kors

      1800 Sawgrass Mills Cir STE 2696 Sunrise, FL 33323-3927

    Business ProfileforMichael Kors

    Fashion Designers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.09/5stars

    Average of 70 Customer Reviews

    Customer Complaints

    235 complaints closed in last 3 years

    72 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Michael Kors has 76 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Michael Kors

        11 West 42nd Street, 21st Floor New York, NY 10036-8002

      • Michael Kors

        8111 Concord Mills Blvd Concord, NC 28027-6462

      • Michael Kors

        18521 Outlet Blvd STE 727 Chesterfield, MO 63005-0013

      • Michael Kors Rideau Centre

        50 Rideau Street, Suite 237, Rideau Centre Ottawa, ON K1N 9J7

      • Michael Kors

        1800 Sawgrass Mills Cir STE 2696 Sunrise, FL 33323-3927

      Headquarters
      11 West 42nd Street, 21st Floor, New York, NY 10036-8002
      BBB File Opened:
      1/26/2007
      Years in Business:
      43
      Business Started:
      1/1/1981
      Business Incorporated:
      1/10/2003
      Type of Entity:
      Corporation
      Alternate Business Name
      • Michael Kors (USA), Inc.
      • Capri Holdings Ltd.
      Business Management
      • Mr. John D. Idol, Chairman, CEO and Director
      • Mr. Michael Kors, Honorary Chairman, Chief Creative Officer and Director
      • Mr. Lee S. Sporn, SVP of Business Affairs, General Counsel and Secretary
      • Mr. Thomas J. Edwards Jr., Executive Vice President, CFO and COO
      • Ms. Krista A. McDonough, Senior Vice President, General Counsel and Chief Sustainability
      Contact Information

      Principal

      • Mr. John D. Idol, Chairman, CEO and Director
      • Mr. Michael Kors, Honorary Chairman, Chief Creative Officer and Director
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      235 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/01/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      The message I sent to them. I hope this letter finds you well. I am writing to bring to your immediate attention a serious issue I have encountered with one of your products, specifically a pair of glasses I purchased recently. It is with great regret that I inform you that the lack of disclosure regarding the types of metals used in the glasses has caused a severe allergic reaction, resulting in a permanent scar on my face. At the time of purchase, there was no indication or information provided regarding the specific types of metals used in the construction of the glasses. Unfortunately, shortly after beginning to wear them, I developed a significant allergic reaction on my face. Upon consulting with a dermatologist, it was determined that the reaction was caused by a metal allergen present in the glasses. It is crucial for me to be aware of the materials used in products that come into direct contact with my skin. The lack of disclosure on your part has led to a painful and disfiguring outcome, causing not only physical pain but also emotional distress due to the permanent scar left on my face. I believe it is important for your company to take immediate steps to ensure that all materials used in your products are clearly disclosed to consumers. This will help prevent similar incidents from occurring in the future and protect the well-being of your customers.Thank you for your prompt attention to this serious issue. I look forward to your response and a satisfactory resolution.Sincerely,********************************* Glasses are style number MICHAEL KORS MK4071U - 3050 Eyeglass Frame 53mm Received a reply of we will contact you and havent received any response.
      Read More

      Customer Reviews

      70 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jasmin G

      1 star

      06/24/2024

      On May 19th I went to the **************** Outlets location and encountered a lovely racist employee. This employee was quite openly racist and treated everyone different as you can imagine I am black, and guess what she is? Anyways, I don't tolerate racism as I was raised by a white woman who didn't raise me that way. Any-who they had bathing suits in the store, someone lighter than me asked to try on the bathing suits and was given a fitting room, a few minutes later I grabbed the same bathing suits (they were having a huge sale) I was told by an employee that I can't try them on I said why not? So, the lovely racist came over and told me " I can't try on any bathing suits, that goes for everyone." Mind you I just saw someone a few minutes go in before me trying on the same bathing suits with no issue. I said isn't that funny I said because you guys just let someone in to try on the same two bathing suits and they were lighter skin isn't that ironic. She had no reply raised her voice and said, "NOBODY CAN TRY ON THE BATHING SUITS", want to know something funny? The light skin person they let try on the bathing suit was actually my mom. Scroll up and you can catch on to exactly what's going on here. So, she allowed my light skin mom to try it on but me no way as I am dark skin.I tell my mom what happened so we both proceed to leave, and this lovely racist is talking about me to her employee. I was like wow how professional, for you to be ignorant, degrade someone in public and think you will get away with it. Anyways I contacted customer service 5/19/24 when it happened its 6/24/24 I have gotten zero phone calls from management, I have spoken a few times with one gentleman who seemed empathetic but there has been no call to me, or any follow up and it's been over a month. I guess this company is okay with racism and this ladies' actions. I found out she's done this before and she's in management so maybe that's why they don't care. Way to go.

      Local BBB

      BBB Serving Metropolitan New York

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