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Business Profile

Fashion Designers

Michael Kors

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Designers.

Complaints

This profile includes complaints for Michael Kors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Michael Kors has 126 locations, listed below.

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    Customer Complaints Summary

    • 211 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep saying they sent my $296 return. I have spoken with the bank on multiple occasions. They have not sent it. Today they are claiming there is a problem with my card so I can get a gift card or check. There is nothing wrong with my card. They have now stated I need to wait another 3-5 days for an escalation. This has already been 3 weeks

      Customer Answer

      Date: 04/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* **********



       

    • Initial Complaint

      Date:03/12/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Michael Kors due to their poor customer service and failure to resolve an issue with my lost order.I placed an order with Michael Kors (Order ************, and they shipped it via **** Tracking #**************************. However, the package got stuck in a neighboring state and has not moved for an extended period. I contacted ****, and they confirmed that there are no further updates and advised me to reach out to the sender for a resolution.I then contacted Michael Kors customer support, expecting assistance in either replacing my order or issuing a refund. Instead, they told me to wait 30 business days or more. This is completely unacceptable. I should not have to wait 1.5 months for a resolution when **** has already indicated the package is lost.Michael Kors has provided no real assistance, no alternative solution, and no commitment to resolving the issue in a timely manner. Their handling of the situation is unprofessional and dismissive of customer concerns.I am requesting either a full refund or a replacement of my order immediately. Their refusal to take responsibility and assist their customers demonstrates extremely poor service, and I hope BBB can help facilitate a resolution.Thank you for your time and assistance.

      Customer Answer

      Date: 04/06/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Michael Kors has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ******* ***********

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a handbag in ******* store. I live in ********** and any Michael Kors store refuses to honor the receipt or the bag. I want to exhange the bag as it was a gift and the person did not like the bag. The store in ******* said I can exchange it in any store. The store policy also says so. But now they are not honoring.

    • Initial Complaint

      Date:02/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a coat from Michael Kors on November 30. This jacket is machine washable (screenshot of care instructions uploaded). I washed the jacket for the first time on January 20. It completely fell apart, resulting in down all over. I reached out to them for a replacement or refund. The same jacket is now on sale for even less than what I paid. They said that they would not refund or replace. I posted a review of the jacket on their website and even though I received a confirmation of them receiving the review, it has still not been publicly posted. This was clearly a manufacturing defect as the coat was labeled as machine washable but fell apart on the first wash.

      Customer Answer

      Date: 03/02/2025

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a handbag for ny wife. I received a confirmation email. 4 days later, I received an email canceling my order saying the item was out of stock despite them having charged my credit card four days prior. The email said it would take 7-10 to refund my money. I called customer service and they explained their process which was unclear. I asked to speak to supervisor and was transferred to a man named *******, who claimed to be a supervisor but was insistent that I sign up to receive a $100 promotional card that was free, aside from a $1.95 initialization charge. I repeatedly told him I was not interested. He said I get paid by the hour intimating that he could keep asking me for my information and continue to ignore my requests to deal with the matter at hand. He refused to transfer me to a supervisor. This is absolutely unacceptable as a business practice and for a company owned by a fortune 500 company, I expect better.

      Customer Answer

      Date: 02/15/2025

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I reaching out to Michael Kors about an order I place on January 9th 2025 stating to them my order say delivered but didnt see any order Michael kors live agent told me my account is set to be fraudulent by there system so they can escalate me a refund or a replacement and they apologized for the inconvenience this doofus my problem cause I have to pay for orders I didnt receive and total amount I spend on that Order is $602.74 thank you

      Customer Answer

      Date: 02/09/2025

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      ****** *********

    • Initial Complaint

      Date:01/15/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a wallet for my fianc's birthday. After waiting a few days past delivered date. I reached out to customer support regarding the item cause I've yet to receive or locate it. Being this was a birthday present for a birthday that was the ************** I asked just to be refunded back to original payment method being the birthday had passed. They informed me that they've flagged my account as fraudulent and would not issue a refund. After further review I looked at *** delivery photo and its a blurred photo and doesnt seem to even resemble my door or porch for that matter. I've already informed the company that I would not be ordering from them anymore due to the fact the this is the 2nd time in 3 months I've ordered from them and have not received what I ordered. It's not the customers fault that delivery can't make it to the correct location but yet they want me to just swallow almost 100$ loss. That's just unacceptable to me. If their proof of delivery photo was clear or had my address in the photo I could see this being a problem however the picture is a blur there's no house number in the photo if there was I couldn't see it because of it being blurred. Please help. Attached a screen shot of *** photo.

      Customer Answer

      Date: 02/09/2025

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good Afternoon, in my attempt to make a purchase from the qualified items as part of the Save an Extra 40% on already-reduced styles during the End of Season Same, the item, or any item I add to the cart is not reducing. Believing I need a promo code, I called **************** and spoke with an agent name *****. ***** stated the items are already discounted, so there is no additional 40%. When I referred her to the website and the terms and conditions, is clearly states to Enjoy an additional 40% off select already-reduced products. ***** went on to tell me that still does apply and the best she could provide is 10% off for a 1st order. Ill not looking for a handout, just to have the promotion as advertised honored.

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bag from ********* and was notified that *** could not deliver to a po number that is actually within a postal outlet. I do not have an alternate address and advised MK. they told me to reach out to ***, I did and asked *** to return to sender. *** replied and said MK does not allow this. I'm getting a total *** around and simply want my money refunded. MK is absolutely impossible to deal with

    • Initial Complaint

      Date:01/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ORDER DATE: 12/03/2024 ORDER #********** I ordered a pair of gloves for a TOTAL of $67.38. On 12/18/2024, I returned the gloves because they were too big to the Michael Kors store at ********* in **************. The associate stated that he would need to ship the gloves back and I would have to wait for my refund to be processed because he couldn't process the refund. I did not receive an email until 12/27/2024, stating that Michael Kors had received the gloves, and they were processing my refund. I still do not have my refund. I would like to get my refund as soon as possible. It should not take this long. Furthermore, if you have a brick and mortar, they should be able to process returns and refunds.

      Customer Answer

      Date: 01/10/2025

      Better Business Bureau:

      I received a credit for my purchase but not shipping charge. Will this is not great, I will accept the credit but I will never purchase anything online from them again.

      Sincerely,

      ****** **********



       

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