ComplaintsforMichael Kors
Fashion Designers
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The message I sent to them. I hope this letter finds you well. I am writing to bring to your immediate attention a serious issue I have encountered with one of your products, specifically a pair of glasses I purchased recently. It is with great regret that I inform you that the lack of disclosure regarding the types of metals used in the glasses has caused a severe allergic reaction, resulting in a permanent scar on my face. At the time of purchase, there was no indication or information provided regarding the specific types of metals used in the construction of the glasses. Unfortunately, shortly after beginning to wear them, I developed a significant allergic reaction on my face. Upon consulting with a dermatologist, it was determined that the reaction was caused by a metal allergen present in the glasses. It is crucial for me to be aware of the materials used in products that come into direct contact with my skin. The lack of disclosure on your part has led to a painful and disfiguring outcome, causing not only physical pain but also emotional distress due to the permanent scar left on my face. I believe it is important for your company to take immediate steps to ensure that all materials used in your products are clearly disclosed to consumers. This will help prevent similar incidents from occurring in the future and protect the well-being of your customers.Thank you for your prompt attention to this serious issue. I look forward to your response and a satisfactory resolution.Sincerely,********************************* Glasses are style number MICHAEL KORS MK4071U - 3050 Eyeglass Frame 53mm Received a reply of we will contact you and havent received any response.Customer response
07/26/2024
Better Business Bureau:
At this time, I have not been contacted by Michael Kors regarding complaint ID ********.
Sincerely,
*********************************Initial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a watch from them and it was a display watch also I had to get sized and I didnt want the watch anymore I went by to return it and they refused to take it back. And it hasnt been 30 days since purchased and I need my money backCustomer response
07/23/2024
Better Business Bureau:
At this time, I have not been contacted by Michael Kors regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
06/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a puffer jacket from less than a year ago ( from when i have reached out to the company warranty team) the material inside the puffers has formed lumps, which is manufacturing/design/product reliability defect. After several attempts they claim its "not consider as a manufacture defect" with no proper explanation or elaboration on whay could have caused the issue if its not manufacturing quality issue.Initial Complaint
05/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was given a gift card that I $43.53 left on. I tried to use it today and it says gift card not found. They were not able to help me in the store and gave me a number that was automated. I made my purchase but I need to be credited the money that was on my gift card. I do not live near a michael kors store. I need a manager to contact me regarding this issue. I have attached a copy of the card i downloaded to my digital wallet and if you need the original email for the purchase i will send you that too. Either way I want my shoes credited or my gift card activated.Customer response
06/14/2024
Better Business Bureau:
At this time, I have not been contacted by Michael Kors regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
05/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a Michael Kors watch - I called and asked to repair and they asked for $45. It is a pin that is missing and I would like them to honor the lifetime warrantyCustomer response
06/03/2024
Better Business Bureau:
At this time, I have not been contacted by Michael Kors regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We had a warranty claim case # **** submitted to ******************* and they repaired and sent the item. However the repair was not done appropriately and they sent me the damaged item. I have sent the pictures and spoke to multiple customer care agents and have not received appropriate resolution. I also spoke to one of the supervisor they threatened me and used very unprofessional words. I had high hopes on ******************* but i lost trust and requesting refund for the item I paid.Customer response
05/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**********************
Initial Complaint
04/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello - I sold my Michael Kors (MK) purse (that I have purchased new) on the preloved MK site. The purse sold for $120.00. I received the gift card from MK in October 2023 for the sale of that particular purse. I have not used the gift card. I tried using the card at the end of February 2024 and the card will not work. I have called a few times, and I was told I used the card and its same as cash and they can't do anything. I have NOT used this gift card. Then I started emailing and I have the emails uploaded for you to see. This is a MK mistake not a customer mistake. I sold my purse for the amount. Now I don't have my purse or the money for the sell. As you see I am getting the run around. They need to check the date and see when they originally sent, he same card out to someone. I was told the card was used on November 5, 2023, (Sunday) at 10:10 p m EST. They can see from where and whom, I am sure. Then I was told the card was used at a store. What store is open on a Sunday that late. I am not trying to get something for nothing. You can see my purchases are online and my account has what I purchased. So, If I purchased so me what I purchased. You can't because i did not purchase anything!Initial Complaint
03/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I received a order from them that was opened upon delivery and they are telling me something about they cant do anything for me even thought it was opened and stuff missing from the order I immediately took pics and sent them to them and they are not willing to do. Anything I think its a horrible thing when you spend hundreds of dollars on something for it to be stolen from you and the company basically tells you its your faultCustomer response
04/15/2024
Better Business Bureau:
At this time, I have not been contacted by Michael Kors regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a Michael Kors handbag on January 8, 2024. This past Saturday March 2, 2024 I placed my handbag on the dining room table and 1 hour later the handbag caught fire. The sun was shining through the window and the refelcetion from the brass strap caused the handbag to catch fire. I have pictures to show. I called MK and they said that that is not a factory issue and they also said why would I put the bag in direct sunlight. I I weren't home my home could have gone up in smoke. This item should be recalled and I should be reimbursed. Please reach out to me or my husband. ********************************* ************ ******************************* ************ Please help me and the publicInitial Complaint
02/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was interested in the Michael Kors Large ******** bag. It was sold out. However, it was still in my cart and discovered that one was available. I made the purchase on line via MichaelKors.com.After 2 hours of placing the order, I realized that the item in the cart had to have the purse monogrammed with my initials. I called customer service and explained the situation and she told me that it wasn't shipped and that she would remove the monogrammed. However, upon receipt it was monogrammed. Also, this purse is EXTREMELY large and very heavy. I am 65 years old and only 5 "2". I would not be able to carry it. Also, the gold chain on it looks very cheap. Very disappointed.I called customer service regarding my concern and they refused to do anything. I was told that it was monogrammed and that I am stuck with it. Since I called and was told that they would change my order, I feel that they need to honor their customer service rep **** that they would change the order.VERY DISAPPOINTED IN THE PRODUCT and not what was advertised.Customer response
03/22/2024
Better Business Bureau:
At this time, I have not been contacted by Michael Kors regarding complaint ID ********.
Sincerely,
***********************************
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Customer Complaints Summary
230 total complaints in the last 3 years.
66 complaints closed in the last 12 months.