Business Profile
Fashion Designers
Michael KorsHeadquarters
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Complaint Details
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Initial Complaint
01/15/2025
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order for a wallet for my fianc's birthday. After waiting a few days past delivered date. I reached out to customer support regarding the item cause I've yet to receive or locate it. Being this was a birthday present for a birthday that was the ************** I asked just to be refunded back to original payment method being the birthday had passed. They informed me that they've flagged my account as fraudulent and would not issue a refund. After further review I looked at *** delivery photo and its a blurred photo and doesnt seem to even resemble my door or porch for that matter. I've already informed the company that I would not be ordering from them anymore due to the fact the this is the 2nd time in 3 months I've ordered from them and have not received what I ordered. It's not the customers fault that delivery can't make it to the correct location but yet they want me to just swallow almost 100$ loss. That's just unacceptable to me. If their proof of delivery photo was clear or had my address in the photo I could see this being a problem however the picture is a blur there's no house number in the photo if there was I couldn't see it because of it being blurred. Please help. Attached a screen shot of *** photo.Customer response
02/09/2025
Better Business Bureau:
At this time, I have not been contacted by Michael Kors regarding complaint ID ********.
Sincerely,
***** ******Initial Complaint
01/10/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a bag from ********* and was notified that *** could not deliver to a po number that is actually within a postal outlet. I do not have an alternate address and advised MK. they told me to reach out to ***, I did and asked *** to return to sender. *** replied and said MK does not allow this. I'm getting a total *** around and simply want my money refunded. MK is absolutely impossible to deal withInitial Complaint
01/06/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
On ORDER DATE: 12/03/2024 ORDER #********** I ordered a pair of gloves for a TOTAL of $67.38. On 12/18/2024, I returned the gloves because they were too big to the Michael Kors store at ********* in **************. The associate stated that he would need to ship the gloves back and I would have to wait for my refund to be processed because he couldn't process the refund. I did not receive an email until 12/27/2024, stating that Michael Kors had received the gloves, and they were processing my refund. I still do not have my refund. I would like to get my refund as soon as possible. It should not take this long. Furthermore, if you have a brick and mortar, they should be able to process returns and refunds.Customer response
01/10/2025
Better Business Bureau:
I received a credit for my purchase but not shipping charge. Will this is not great, I will accept the credit but I will never purchase anything online from them again.
Sincerely,
****** **********
Initial Complaint
12/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a purse there. The only one left was one on the sales floor. It was a Christmas present that I picked out. My husband was in the process of wrapping it when I decided it wasn't the purse I wanted. He attempted to return it on 12/11/24 with the receipt. They would not take it back staying that the price tag had to accompany the return. He called the store manager that night and was told to return it the next day if he could find the price tag. He found it and returned it again with the price tag and the receipt and drove back there again. This time they told him it couldn't be returned because the price tags wasn't attached to the purse. They showed him a tiny little sign that could not be read even with reading glasses that supposedly stated that yet the store manager never mentioned that when he spoke to her on the phone nor does it state that on the receipt? They also said the purse had been used which is TOTALLY FALSE. The purse never left the bag other than to wrap it as my present. It was as if they kept coming up with one excuse after another so as not to serve the customer and accept the return of this Christmas present. My wife bought a Kors purse on line 12/11 after the manager we spoke to on the phone told us to return it with the tags and the receipt. This place is a total SCAM! The purse was returned with the receipt and price tag as instructed by their manager and it was never used and in the same condition as was purchased on 11/16/24. My wife has purchased 6 purses and a wallet from this store in the last year and you would think they would show her some courtesy and respect as a regular customer and accept the return so she could buy the purse she wants (purse #7). Unbelievably poor business practice and total SCAM merchant. I expect a refund on the credit card I charged it on and an apology for the insult.Initial Complaint
12/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The company is shipping free on line with *** or *** Ex because Canada Post is on strike. The company offers no way to return your purchases , unless you go to a store because of canada post , the nearest store to me is 3.5 hours away- therefore they are leaving their customers stuck with the purchase . This is not on their website and they will not offer an alternative method to return. They have given until December 27th as the product has to be back by then to obtain a refund . I called 1800# twice and got two different stories with basically a we cant help you. If you can ship it to a customer the. You can ship a return - it is of my opinion that they are fraudulent with this behaviour and lack of customer care . I want a solution to return this and I want a refund that Im entitled too - it is not my problem as the consumer that canada post is on strike !Initial Complaint
11/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a purse from ************************** and paid $82.68 (order number #**********). I received the purse but it was too small to fit my laptop so I decided to return it. On Thursday, November 21, 2024, I used the online chat feature to talk to an agent about returning it. The agent said their system was down and he could not process it right now. On Friday, November 22, 2024, I called the customer service number *********************** and spoke to an agent who, eventually, said the same thing. On Saturday, November 23, 2024, I called the customer service number and was told the same thing. Then I went to the Michael Kors store at ********************* in ******************. They said they could only give me store credit because I paid with ******. Since I live an hour from ********* and never plan on going back, I declined.On Sunday, November 24, 2024, I called the customer service number again and was told the same thing. So I wrote the company (via a form on their website) but never got a response.On Monday, November 25, 2024, I called the customer service number and was told the same thing. This time I told the agent that was unacceptable and I doubt their system has been down all this time with Black Friday coming up and everything. The gentleman told me that he would personally take care of it and he will call me when the return goes through (they have to issue you a return tag for your package). Of course, he never called. I am frustrated and want to return the purse and get my money back. People like me save and save just to buy something from Michael Kors and I am so frustrated that I can't get my money back. They have lost this loyal customer, that is for SURE!Customer response
12/21/2024
Better Business Bureau:
At this time, I have not been contacted by Michael Kors regarding complaint ID ********.
Sincerely,
**** ****Initial Complaint
11/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed an order online and received item - the item came with a defect; one strap keeper was sewn on backwards. I contacted merchant who said they cannot process my replacement request over the phone because of the "defect" I had to email their customer service. **************** responded to my email and said I can return the item and provided return instructions. I responded back and reiterated that I wanted a REPLACEMENT as this was a gift for a friend. Merchant responded back stating that they do not honor "online exchanges". I responded back stating how unsatisfied I was and that they should be accommodating as this defect is their fault and I should've never received the item in the condition that I did. Merchant emailed back and promised free 2-day shipping if I reordered but provided no additional information or promo code for the free 2-day shipping.I emailed back asking for the free 2-day shipping code and received an email response that there is "no online code for free 2-day shipping at this time" and that I would have to CALL TO PLACE MY RE-ORDER OVER THE PHONE.Each of these emails were one business day apart.This merchant has made no effort to accommodate the consumer and does not care to promise quality, high-end items that they advertise - and has no desire to work with the consumer to correct the problem that they could have avoided had they shipped a QUALITY item that was worth $100+Initial Complaint
11/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
False advertising , pushing advertisements on ****** for one low price , to bait and switch on website with out of stock in this style alerts, to push the exact same product in a slightly different tone at an extra 35% cost Scam artistsInitial Complaint
11/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My order was placed in Nov 2023. Yes, last year. While the order was supposed to be delivered to my home address, it was delivered to an access point instead. I couldn't go pick it up so when I asked the Michael Kors customer service department, they told me if I just don't pick it up, it will be returned and my payment will get automatically *********** was finally refunded in the form of gift card in email, very recently, in Oct 2024. Through emails and live chat with Michael Kors, I requested the refund in the cash form (any of check, ******, venmo, etc.) but I was refused. I do not want the refund in Michael Kors gift card. It's Michael Kors' fault for delivering my order to the address initially, then taking the refund process for ONE YEAR. I see that the the credit card refund option is no longer available since one year has passed since the purchase. BUT, that's totally Michael Kors' fault. Why do I have to be forced to accept and use the store gift card while I have nothing to buy from them? The customer service offered me 10% discount code for next purchase which is the discount that anyone can get for signing up at their website?I want the refund in the form of cash (like a check or prepaid **** card, etc.) NOT the store gift card. If they want to insist refunding in the form of their gift card, they should offer better compensation.Customer response
11/29/2024
Better Business Bureau:
At this time, I have not been contacted by Michael Kors regarding complaint ID ********.
Sincerely,
***** ***Initial Complaint
09/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a gift set of **** ***** a Michael Kors perfume from *******. When I got home I removed the items from the box. I went to use it 2 days later an when I went to put the perfume on it has NO Scent. When I reached out to Michael Kors about my issues I was told I had to contact the store i purchased it from. When I reached out to the store about my issue they informed me that since I tossed the box it came in they were not able to assist Me I had to reach out to Michael Kors directly. No one wants to assist me with my issues. This was a ****** gift set that no one wants to help me with.
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Customer Complaints Summary
217 total complaints in the last 3 years.
45 complaints closed in the last 12 months.
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