Reviews
6 Customer Reviews
Review from Jill L
1 star02/06/2024
I was under the impression my energy costs would be less as described when I signed up for this service. Instead, this electricity usage is being charged on top of electricity I'm already paying for. I have written the company several times stating I want to cancel and have received no response. I have no intention of keeping this service.They also offered me a gift card for signup which I never received.Please help me cancel this service.
Syncarpha Capital Response
02/09/2024
Dear ****,We sincerely apologize for any confusion surrounding your billing and the communication issues you've encountered. We take your experience seriously and our team is working to get in touch with you to address these issues. Please note that gift card fulfillment typically takes about ***** days after account verification.Regarding your billing, it appears there has been a misunderstanding. The additional bill from Syncarpha represents the credits you received at a discounted rate, not an additional charge on top of your existing electricity costs. These credits are meant to reduce your overall energy expenses, and we regret any confusion this has caused.We understand your decision to cancel and are committed to making this process as smooth as possible for you.Best,SyncarphaReview from Alexis L
1 star01/07/2024
Syncarpha or also called Solargardens is an unethical company. I would give it a zero star rating if possible. I was told I would be charged the same rate as my electric company with a 10% discount. I was also told Not to pay National Grid as they took my account information! I called National Grid concerning this my Bill is Now $900 of which Im solely responsible for, mean while this fraudulent company is also taking payments from me! Why would I in my right mind pay to separate companies for electricity!!! What savings Im now paying TWO bills!! SCAMMERS! Also this company came to my Home I did not go searching for them!Syncarpha Capital Response
02/09/2024
Dear ******,We are truly disheartened to hear about your experience and the frustration it has caused. Please accept our sincerest apologies for any confusion and inconvenience you've encountered with your subscription. At Syncarpha, we hold ourselves to the highest ethical standards and are committed to providing transparent, beneficial solar energy solutions to the communities we serve.Following our recent conversations, we've processed the cancellation of your account as requested. We hope that the actions taken have begun to address your concerns and demonstrate our commitment to rectifying the situation.Should you have any further questions regarding the savings you've earned or need additional assistance, please do not hesitate to contact us at ************** or via email at *********************************************************** We are here to help and remain committed to earning back your trust.Sincerely, SyncarphaReview from Laurie C
1 star08/15/2023
Syncarpha or also called Solargardens is a unethical company. I would give it a zero star rating if possible. I was told I would be charged the same rate as my electric company with a 10% discount. I have had 5 months of bills that are significantly more than my bills with other provider. When I asked the representative why it was higher he just said it uses a different meter. When signing up I was told I could cancel the services immediately. When I tried to cancelled I was told it could it could take up to 6 months, for which they blamed my other provider. I was told from my other provider this was not true that they just needed a change order from Syncarpha. I have called several times. Last time they said the cancellation would be sent in the next week. Three weeks later my provider has not received it. There is never anyone who answers the phone, and they only sometimes call you back. When you do speak with someone they are not truthful. I would recommend never doing business with this shady company!Review from mark c
1 star12/29/2022
rIP OFF ARTISTS dEMAND A CREDIT CARD TO GET A GIFT CARD AND USE THIER SERVICE ONLYTO BE RIPPED OFF TO THE **** OFF 100S OF $$ AS OTHER REVIEWSERS STATED NOT A SUCKER FOR SOLARReview from Sandi W
1 star07/18/2022
Zero stars - same comments as those below. They have ILLEGALLY charged my credit card - NO IDEA HOW THEY GOT MY INFORMATION. The contract they claim I signed at the bottom says - digital signature. I signed nothing. AND, my initial conversation with some guy in **** *** **** was 3 years ago. They followed up trying to get more information from me which I would not give to them. Now, three years later, I was charged $1200 out of the blue on my credit card which I never gave to them. Apparently I can only talk to **************** who handles their customer service - no wonder they have panned that off. ILLEGAL ACTIVITY which should shut this company down.Review from Pamela G.
1 star06/16/2022
I got a charge on my credit card from Syncarpha. I have never heard of this company. I found them online and called 6 days in a row asking for someone to contact me with no response. I emailed them, no response. I canceled my credit card reported the fraudulent charge. The next month my new credit card was charged once again I called, I canceled my credit card, I emailed with no response. This is the third charge from this company on my new card that I have to cancel. How is this happening. It causes a huge inconvenience to have my credit card constantly changed. I have called the company continue to email with no response. I am about to take legal actionSyncarpha Capital Response
07/13/2022
Syncarpha has reached out to this customer via email and phone multiple times. Syncarpha would like to explain the agreement that the customer entered in to and solve the issues they have raised.
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