We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Planning Consultants

Ellevest, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Planning Consultants.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted an *** closure request on 3/30/25. I was told within 5 business days someone would review it and let me know if it was good and that money would be deposited within 7 business days. It is now well past the 7th business day. I have received no follow up other than confirmation of receipt of my form sent on 3/30/25. I have tried multiple to call them and cannot reach anyone to talk to. I have emailed them multiple times and cannot get a response to my emails.

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to withdraw over $4000 from my ELLEVEST account, which was supposed to be processed in 3 business days. It has NOT been processed and says it is "upcoming." This is especially concerning as they are transferring all accounts to Betterment on April 17...

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I withdraw my funds from my account over two weeks ago and still havent received my money. I tried contacting customer service multiple times via email and phone but no response from anyone. This is so frustrating!!

    Business Response

    Date: 03/28/2025

    Hi ****,

    Our Client Support team has reached out to you separately to help you with this. Ellevest takes these matters seriously and we apologize for any inconvenience this may have caused you. 
    Best,

    Ellevest

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 7, 2025 I requested rollovers of my traditional *** and **** *** accounts from SoFi to **********************. After more than a month of back and forth with Ellevest they could not complete the transactions. Meanwhile, I had deposited more than $7000 into Ellevest to establish my *** accounts. After they failed to complete the transfers, I decided I should use a different brokerage firm, and requested that they liquidate my accounts, return my money to me, and close my Ellevest account. I initiated the closure of my account on 2/24/2025. I was told the transfers and closure of my accounts would be done by 3/6/2025. It is 3/14/2025 and I'm still waiting for $7000 to be returned to me.

    Business Response

    Date: 03/28/2025

    Hi *********

    Our Client Support team has reached out to you separately to help you with this. Ellevest takes these matters seriously and we apologize for any inconvenience this may have caused you. 

    Best,
    Ellevest

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called numerous times just to be told no one is available to take my call and to leave a voicemail. Ive left two voices mails and have sent three emails to them. Im trying to resolve an issue with my transfer so I can close on my home and cancel my membership with Ellevest. It seems like since they have announced this deal with Betterment all of the employees have left the building and they no longer care about their existing customers.

    Business Response

    Date: 03/28/2025

    Hi ******,

    Our Client Support team has reached out to you separately to help you with this. Ellevest takes these matters seriously and we apologize for any inconvenience this may have caused you. 
    Best,
    Ellevest

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Per IRS guidelines, I am supposed to receive my 1099 form by February 17, 2025. Communication from Ellevest after requested this item on March 1, 2025 has been "you will receive it by March 19, 2025". They are unwilling to provide me with my tax form.

    Business Response

    Date: 03/28/2025

    Hi ******,

    Pertinent tax documents have been released on schedule by our custodian. We understand this may not align with your desired timeline for tax filing and we apologize for any. inconvenience. 

     

    Best,

    Ellevest Team

  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ellevest transferred all of my personal funds in an account i cannot access. I have been asking for over 3 weeks for them to transfer is back into an accessible account with zero help. They are holding over $4,000 of my money. I have sent countless emails with very few replies and no change to any account information. They have their phone number off now essentially just with a voicemail that no one replies or calls back. I am just trying to get my money back. I feel there is fraud due to the lack of responses and I am scared my money is gone. This all began when i tried to move my money from Ellevest to Robinhood. It was denied and all of a sudden my funds were no longer available for me to access.

    Business Response

    Date: 03/28/2025

    Hi ********,
    Our Client Support team has reached out to you separately to help you with this. Ellevest takes these matters seriously and we apologize for any inconvenience this may have caused you. 
    Best,
    Ellevest

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact Ellevest regarding an account I opened in 2023, which has transferred $1,000 from my bank account each month to ************************* since its inception. However, when I log into my Ellevest account, it indicates that no active account exists.I have attempted to resolve this issue by both phone and email. My emails have only received automated responses, and when I call, I am placed on hold for five minutes before being sent to voicemail. I have not received any response or resolution.I am seeking immediate assistance in locating my account and obtaining a full explanation of the charges. I would appreciate a prompt resolution to this matter.

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in Ellevests *********************** Planning Program for $3000 and was set to have my first meeting on 1/29/25. On 1/27 I decided to cancel my enrollment in the program due to a personal situation. According to Ellevests cancellation and refund policy, clients are entitled to a full refund if they cancel more than 24 hours in advance. When I emailed asking to cancel and receive a refund, they responded and said they needed to know why before they would issue a refund. In my opinion, my reason for cancellation is absolutely none of their business; however, I did let them know that it had nothing to do with Ellevest or their services. I then waited and heard nothing back from them so I reached out again (1/28) for a status update on my refund. Again I received no response so I emailed them on 1/29 and called their customer support line. I was on hold quite awhile and after being on hold, a message came on that said no one was available to take my call and to try again later. I left a voicemail and still have heard nothing. This company is holding $3000 of mine and refusing to refund me, or even respond to my emails, when my cancellation was well within the bounds of their policy.

    Business Response

    Date: 02/04/2025

    Hi ******,

    We apologize for any delay in response time. Our Client Support team will reach out to you separately to assist with your request. Ellevest takes these matters seriously and we apologize for any inconvenience this delay may have caused you. 


    Best,
    Ellevest

  • Initial Complaint

    Date:01/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to get this financial institution to close my account and refund my money. They appear to be a scam. I have been locked out of the account for more than a year with no resolution and no support. I have no way of speaking to a live person, only emails that have gone back and forth for months with little response from them.

    Business Response

    Date: 02/04/2025

    Hi ******,

    Our Client Support team has reached out to you separately to confirm your account closure. ********************** takes these matters seriously and we apologize for any inconvenience this may have caused you. 

    Best,
    Ellevest

    Customer Answer

    Date: 02/06/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and although they did not reach out to me to ensure that my account is closed, I received a check with no official documentation from the account so I dont know if they even sent me the correct amount. I would still like to receive the official documentation/statement from the account showing that it is closed. I do not have access to my online account so if they will send the information to me by mail I would appreciate that and the matter can be closed.

    Sincerely,

    ****** *******



     

Ellevest, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.