ComplaintsforKatapult

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I tried contacting the company numerous times via chat, email and phone and received no help at all, the chat never seems to be working, email says undeliverable even though Im copying the address and the phone always clicks off. I wanted to settle my payments thru the actual company but now its sent to collections, with a company Im not 100% their legitimateI had to ask them several times before they produced a letter. I would like the charges brought out of collections since I tried several times to contact the company with no luck. I would like to pay Katapult directly. Thank you.

  Business response

  09/18/2024

  Good evening,**** *******,
  
  My name is *********. I am the *************** and Customer Relations Manager with ********************.  I am writing to request a call to discuss the BBB complaint # ******** that was recently forwarded to me.
  
  It is important for us to address this matter promptly and ensure that we fully understand any concerns you may have regarding your Katapult lease purchase agreement. I believe that a discussion will provide us with the opportunity to clarify any misunderstandings, explore potential resolutions, and determine the best course of action moving forward.
  
  I would greatly appreciate the opportunity to speak with you at your earliest convenience. Please let me know a few dates and times that work for you, and I will do my best to accommodate your schedule.
  
  My hours of operation are Tuesday thru Friday, 10 AM CST to 3PM CST.
  
  Thank you for your attention to this matter. I look forward to our conversation and working together to resolve this issue amicably.

  Katapult Team

• Initial Complaint

  08/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing in response to correspondence I received claiming that I owe a balance of $2,025.00 to Katapult. I firmly dispute this debt as it is based on false information.The lease from Katapult incorrectly states that a couch was never returned. This is false. The couch in question was, in fact, refunded January 12, 2022 | 08:35 PM EST. Furthermore, all other items listed in the lease have been paid off in full.Given these facts, I do not owe any outstanding balance to Katapult.I hereby formally dispute this alleged debt and demand that:This false information be immediately removed from my account.No negative information be reported to any credit bureaus regarding this matter.All collection efforts cease immediately.As per my rights under the Fair Debt Collection Practices Act, I request NO FURTHER CONTACT REGARDING THIS MATTER. Any future communication, except to notify me that collection efforts have ceased or that legal action will be taken, is a violation of the ******

  Business response

  08/13/2024

  Please be advised that you have contacted the wrong agency.  *********** does not collect for a company called  Katapult.  Nor does it have an account for this consumer. 

  Business response

  08/28/2024

  Hello ***************************,

  I hope this message finds you well. I am writing to acknowledge that we have received your complaint filed with the Better Business Bureau regarding your Katapult order in March of 2021, under Complaint ID: ********.

  
  After carefully reviewing the details you provided and examining the attached photos, we can confirm that the order was indeed closed and resolved with the balances as indicated in the photos back in April of 2021. Additionally, our investigation uncovered that a secondary lease was opened by you, which we believe aligns with the balances provided. We would like to schedule a call to discuss the specifics of this lease further.

  
  It is imperative for us to promptly address any concerns you may have regarding your Katapult lease purchase agreement. We believe that an open discussion will allow us to clarify any misunderstandings, explore potential solutions, and determine the best way forward.

  
  I would appreciate the opportunity to speak with you at your earliest convenience. My hours of operation are Monday through Friday, from 10 AM to 3 PM CST. Please provide me with a few dates and times that suit your schedule, and I will make every effort to accommodate your availability.

  
  I look forward to the possibility of resolving this matter amicably and to your satisfaction. Thank you for your attention to this issue.

  
  Warm regards,

   

  Katapult Team

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  07/29/24 I have paid off three loans through Katapult. All before due. Over 1200 dollars of loans. It shows 1900 approved. I went to do a purchase was was denied. Yet I have paid off each loan early. They gave me no explanation and stated that they would look into it. I believe they were upset due to me paying over three of five loans early.

  Business response

  08/12/2024

  Good Evening, 

  We will review and follow-up with our mutual customer directly.

  Thank you,

  ******************** Team

• Initial Complaint

  07/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 5th I attempted to buy a product from ******* threough a 3rd party, katapult. I was charged money as an initial payment and given a temporary card for the purchase. The card was denied. I immediately called katapult and was told it would be escalated and to give it 24 to 48 hours. I then recieved an email saying cancellataion was denied. I called and was told it would again be escalated and to await email. I then received an email asking for more information I called and was told again that it would be escalated. Then I received another email asking me to contact ******* and have them call katapult. As card was denied this is an unreasonable request and I told them as much. After putting a review on bbb board I received another email saying they wanted to discuss it and said they had called and left message which is a flat lie. I did respond to email giving phone number and time to call me but as of yet have not heard from them. They took my money gave me a bad card to purchase product and refuse to refund me me. In my mind this is fraud and should be addressed. The company is katapult ********************************* I do have all the emails and my repossess Id needed.

  Customer response

  07/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased several items from Best Buy using Katapult and returned the items to the store. The store issued a full refund to the Katapult one-time **** card on 5/28. To date, Katapult is reporting they have not received the money and I am still being charged for the lease. *** called numerous times about this issue, sent in a copy of the receipt, and it is still unresolved. There is no way that it takes 3-4 weeks for them to receive money from a **** transaction that typically posts in 3-4 business days. Im being charged for merchandise I dont have.

  Business response

  06/21/2024

  Good Evening, 

   

  Thank you for bringing this to our attention.

   

  We will review and follow-up with our mutual customer directly.

   

  Thanks

   

  Katapult Team

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First let me say I have been a customer since 2022 I had multiple different loans of which I have made all payments also paid in full three of them, my issues are recently I payed a loan off completely before I took out another one for tires, I was denied I called customer service and was told underwriting had denied me and could not give a reason but for me to try back in 30 days , I asked why I have always kept my account in good standing. I was told katApult does not do credit check, after talking to a supervisor she told there partners with a company that does do credit checks so which is it, I still have loans with this company and for the life of me it is sure going to be hard to make those payment's knowing that it will not help me at all. What happened to customer loyalty I was sure loyal to them.

  Business response

  06/21/2024

  Good Evening,

   

  Thank you for bringing this to our attention. 

   

  We will review and follow-up with our mutual customer.

   

  Thank you

   

  Katapult Team

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I emailed them for a 14 day grace ****** they lied and didnt honor that. Instead they charged my account 9 times and now I will be closing account bank account so nobody getting nothing. I Try to get in contact with customer service and they want you to send text. This is a greedy business and I cant wait until they are closed. If you lease a 100 dollar item you will have to pay $500 dollars by the time they are finished with you. Overall the worst business I have ever did business with. They may have first time customers but most are not going to return. Not a pillar for community or help just greed.

  Business response

  06/06/2024

  Good Evening, 

   

  We will reach out to our mutual customer directly.

   

  Thank you,

   

  Katapult Team

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased some items from using Katapult and noticed as soon as I purchased the item it was cancelled due to the items being out of stock. the item was canceled litterally 2 minutes after I tried purchasing this item before it was even processed. Katapult is still charging me for the item because they say they havent received the money back from ******* even though I sent them the invoice that shows they cancelled the item and what the total amount was that was charged to the Katapult card. They continue to say that I have to pay for this item until they get the refund even though they can see the item was cancelled. This is shady business practices. I have forwarded all the emails to them but they still will not cancel my order. Why as a customer am I still paying for an item I never got. They should adjust my lease and then they can figure out on the backend how to get their money back they were actually never charged.

  Business response

  05/20/2024

  Good Evening,

   

  We have reached out to our customer to address concerns directly.

   

  Thank you,

   

  Katapult team

• Initial Complaint

  05/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been approved for $1627.60 thats what it tells me when I log on. I have a few leases but I stil should have $500 or $600 more credit to use. When I went to make a purchase through Katapult after it says I have available credit I get denied. When I called to ask why they said the underwritting didnt approve it and I had to wait 30 days. When I asked what the reason for not approving it was nobody could give me an answer. I was never late in my payments and I have never missed a payment so I dont understand why Im being denied. The website ****** said I had credit to use still. I was willing to drop the whole matter until I got a new email today telling me that my credit limit had been increased. I go back online to make a purchase only to be denied again. Why are you denying me when you say I have available credit and why are you sending me emails telling me my limit was increased only to deny me last minute. You shouldnt be telling me I have credit when I dont. I want to have my credit line like it says I should have.

  Business response

  05/20/2024

  Good Evening

  Thank you for bringing this to our attention. We have reached out to our customer to discuss further, We are currently awaiting response to our request.

  Thank you

  Katapult team

  .

• Initial Complaint

  04/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a dresser from *******. I had to go under Katapult leasing. They are charging me double and harassing me 8 am to 10 pm. Every time I go to make a payment they are doubling the price. I need tomhis to stop.

  Business response

  04/21/2024

  Good afternoon, BBB Team, 

  We are unable to locate any information for the complainant.  The name, email address, and phone number does not match an account associated with Katapult. 

  Thank you,

  Katapult Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩