We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Knoxville, TN, USA

My BBB

BBB of Greater East Tennessee
Share
Business Profile

Food Delivery

Freshly Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

This profile includes complaints for Freshly Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Freshly Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi - I have 2 freshly gift cards. I was never notified that they were going out of business. How could I redeem them or have them cashed out.

      Customer Answer

      Date: 02/04/2024

      Better Business Bureau:

      At this time, I have not been contacted by Freshly Inc. regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:12/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother bought me a gift certificate for Christmas last year. When I went to start using it, I noticed there were messages on the website stating they were going out of business and mid ******* would be the last time they would accept any orders. I immediately contacted my mom to let her know, then I started sending Freshly messages. Multiple communications were sent to them late December through at least February requesting a refund. Initially they denied a refund request, but I believe they had so many people contacting them that they agreed to issue a refund. My mom never got it. A year later I am still furious. They stole from my mother. I know it's probably way too late, but they really have to be held accountable. I'm sorry they went out of business, but that absolutely does not give them the right to steal.

      Customer Answer

      Date: 01/11/2024

      Better Business Bureau:

      At this time, I have not been contacted by Freshly Inc. regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/05/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribe to Freshly to deliver meals every week on Sunday. This week, the delivery person did not want to deliver my meals on Sunday 10/4 and said they had attempted it when they did not. We know they did not attempt mine because my spouse also subscribes and had her meals delivered on the same day and at the same time mine were meant to be. I called on 10/4 and Freshly assured that they would attempt to deliver the meals again yesterday which they didnt. Now I need less meals and tried to receive a refund for the meals that would have gone bad. The meals only last for 5 days after their delivery date which is now less, so 2 of the meals wouldve gone bad. They only wanted to offer a $5 credit and then they only wanted to refund 1 meal. I am looking for a refund of $22 for the meals and the $10 delivery fee for failure of a promised service.

      Customer Answer

      Date: 12/30/2022

      Better Business Bureau:

      At this time, I have not been contacted by Freshly Inc. regarding complaint ID ********.

      Sincerely,

      *****************

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Freshly home delivered meals. 3 meals X 2 persons a week. We paid for and received 6 pre-made meals during week 1 of the subscription. $52.97 for the 1st week then $62.93 for week two. On week 2 we ate a brisket meal and I got very sick. I am positive that it was the brisket meal that made me ill. My husband also felt sick but did not eat his entire meal. I complained to Freshly customer service. I **** requested to CANCEL my following weeks order and my subscription. I was sent a questionnaire regarding the meal I got sick from, which I completed. I was told that my weekly order was in process and that I could not have my money back but that they would give me a CREDIT to apply to my next order. I said NO. I did not want another order. The food made me sick. I was told I could only have a credit. No new order was sent to me. FRESHLY took my $56.95 and will not refund my money. This is WRONG! I want my money back.Thank you

    • Initial Complaint

      Date:11/28/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When applying for a special introductory offer I ended up with 2 subscriptions. One I was not even aware of that was on a delay shipment. I had cancelled my trial subscription but never realized a second subscription was waiting to ship at full price after I had thought everything was cancelled. It was not until my credit card statement arrived that I noticed charges of $177.48 across five days! I immediately went into my account and dug around and found the suspicious second subscription and cancelled it. I called to confirm nothing else was hidden and to request a refund Freshly said since all my subscriptions are now cancelled they cannot issue a refund. Also found out they hit me for another $69.98 just a day ago. I have used 3 mail food services and have never had an experience this bad and manipulative. This has hurt my family and we feel as though the company stole from us.

    • Initial Complaint

      Date:11/14/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed 2 orders with Freshly, the first order was to arrive on 12 November 2022. I called when the product had not arrived and was informed the product would not be received until 15 November 2022 three days past the 2 day limit for the product to be edible. I canceled both orders and was told I would be refunded the money wasted on these orders. As of this writing I have received no refund. This company is practicing highly unethical business practices and scamming and lying to their customers.

    • Initial Complaint

      Date:11/14/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my freshly account on an extended pause as I could not afford the services. I received no notice to tell me that the pause was up and that they were processing an order until I was notified they took $59.99 from my account. Upon contacting them, despite this being their issue and them not giving me any opportunity to cancel my order, they refused to refund my money. Now Im stuck with an order I did not want or authorize and out $60.00.

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I paid ***** for an order of 4 meals from Freshly. It was an automatic order I did not approve, and I was highly displeased with the face that they sent me it 1 day after my previous order arrived. Also, they gave me 3 of the same meal and only 1 other meal. Regardless of these issues, I was willing to cancel the service and move on. Once I tried to eat the first meal after a few bites I encountered a black hair about an inch long in the dish. I work in a government facility and cannot take pictures or have any devices, so I did not take a picture of it or know to save the batch number on the package. I requested a refund from Freshly for the hairy meal, which they ignored then collected further details about the hair incident. After escalation they told me I will not be refunded for the $61 of hairy food I received. I now have 3 more meals sitting in my fridge that I am not comfortable eating. I believe this is a health violation and they are not willing to refund my money because they know I have already cancelled my subscription and will not be a customer again regardless. Id like remediation in the form of a refund.

    • Initial Complaint

      Date:10/17/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was supposed to get a delivery from Freshly on 9/30 but it was delayed due to Hurricane ***. When I got the delivery the food was spoiled so Freshly instructed me to throw it away and they would refund me $77.97. According to Freshly the refund was issued on 10/1 however as of today, 10/16, the money has not shown up in my bank account. I went to the bank they said they have no record of any refund, Freshly would have to reissue it. I have called once, emailed twice and chatted twice with 5 different people and they all told me they have already issued the refund and there is nothing else for them to do. They may have issued a refund but it did not land in my bank account. The attached picture may be difficult to see but it is a screenshot of my Freshly transactions from 9/22-10/16 and you can see there are no deposits.

      Customer Answer

      Date: 11/11/2022

      Better Business Bureau:

      At this time, I have not been contacted by Freshly Inc. regarding complaint ID ********.  My bank has filed a dispute with the companies bank, but there has been no resolution at this time.  

      Sincerely,

      *****************************

    • Initial Complaint

      Date:10/17/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It's been a nightmare dealing with Freshly. There's been numerous problems, including receiving the wrong meals multiple times and sending meals with ingredients I put on my "do not send/allergy" list, also multiple times. For three weeks in a row I received emails stating that my meals were delivered. They were NEVER delivered to my address! Freshly said they would track down the address that the meals were actually sent to and let me know. I never received a reply.The final straw happened yesterday when I received an email that they were sending me six meals of the SAME ITEM (chicken Tikka Masala), that I did not choose or order, even after I checked "skip this week" on their website before the deadline to cancel.Their customer service representative was adamant that they will NOT refund my $77.97. They said they had no documentation of me skipping that week, and asked if I could send a screenshot of my cancellation! Really?I am referring this matter to my credit card fraud department. I only wish I had read customer reviews before I got entangled with this unscrupulous company.

      Customer Answer

      Date: 11/11/2022

      Better Business Bureau:

      At this time, I have not been contacted by Freshly Inc. regarding complaint ID ********.

      Sincerely,

      *******************

    Freshly Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.