Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used MealPal in 2019 and have not used it since. On May 16, 2025, my debit card was suddenly charged $91.85 and a receipt was emailed to me. I haven't opted into anything and had not made a purchase, nor have I authorized any transaction since 2019. I contacted my bank and was told they had used my debit card token (similar to how Apple Pay or ****** Pay work), so they didn't need my card's updated expiration date or authorization number since they had a token saved from 2019. This is an unauthorized charge that I believe came from poor customer data retention practices and should be documented. I'm not sure exactly how a charge was initiated after six years without my opting in either through some subscription or purchase agreement, but the company should be made to adopt a data retention policy on payment information so that they are made to delete debit card tokens from inactive accounts after some period of time. I reached out to the business and the only way to contact them is through a phone number that is on my bank statement for the transaction or through email. However, the phone number directs you to email them and the email address is no longer in service (I receive an error code stating that my message to that email address was undeliverable despite it being the correct email address from both their website and that phone number). Currently, there is no way for me to contact them and my bank can report it as unauthorized, but this requires me to get a new debit card, but since the transaction is from a debit card token they have saved, then they will have access to my new debit card information unless the company deletes the debit card token. I currently have no fix for this problem and no way to contact the company.

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** ****
  
  
  
   
  
  

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year December, MealPal launched a holiday plan with very restricted terms. In order to fulfill the terms, you have to purchase the most expensive meal plan for at least two months. I did everything they asked. But until now, already mid March. I didnt get the holiday gift as they promised.

  Business Response

  Date: 03/17/2025

  This customer did not actually meet the terms of this promotion. As noted in the terms, the Holiday Plan need to be started by November 30, 2024, and *** *** started his holiday plan a few days after that. We have made an exception for this account, and he will receive the promotion via email this week.

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mealpal has agreed to provide me a $100 Amazon gift card, if I complete two full cycles on the 70 credit plan. They have confirmed that I've completed it on 12/07, and they said they will provide the gift within 30days by 01/06/2025. Of course, I didn't receive the gift card, and when I contact them, they said they need to verify my eligibility again on 01/07/2025. I've been following up several times and feel like this is a scam, and cancel the plan is also very hard with barely no refund.Can you help me to get the gift card or ask them to refund all the meal pal plan payment I've done from October to January? (96.9 X 4 = *****)

  Business Response

  Date: 01/24/2025

  We believe this issue has already been resolved.
  
  The customer signed up on this promotion that ran from October 8 - October 10, 2024.

  The promotion required 2 continuous 30 day cycles, and stated that eligibility would be reviewed and gift cards sent out 30 days after that.
  
  The customer was sent the gift card via email on January 10, 2025.

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE PLAN IS 89 DOLLARS FOR 70 CREDITS, I HAD 30 CREDITS REMAINING, I CANNOT USE BECAUSE I WANT TO PAUSE MY ACCOUNT UNTIL MARCH DUE TO SITE VISITS AND TRAVELING THROUGHOUT BOROUGHS. DARN SCAM. I SHOULD BE ABLE TO USE MY CREDITS OR PROVIDE REFUND

  Business Response

  Date: 12/31/2024

  ******* ******* purchased a 30 day MealPal membership on November 22, 2024. This membership lasted until December 21, 2024. As noted in our terms of service, you must have an active, paid membership in order to use the MealPal service. This is a requirement for our service and for the agreements we have in place with our restaurant partners. ******* ******* did not purchase another membership on December 22, 2024, and thus no longer has access to our service. If she would like to purchase another membership cycle, we would be happy to assist her.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against MealPal regarding unauthorized charges on my account. I have not used any MealPal services since June 2024, yet I have been charged $98.12 monthly from April through October 2024, totaling $686.84. I did not receive any notification from MealPal about my account coming off hold or my subscription restarting, as they claimed in their initial response. The last email I received from MealPal was a marketing email in March, and I have proof showing there were no notifications regarding these charges.When I reached out to MealPal, they initially offered a partial refund covering only the last three cycles as a "one-time courtesy," despite my clear request for a full refund. Since I did not authorize these charges, nor was I informed of the subscription reactivation, I consider this practice unethical and misleading. I have followed up multiple times but have not received any further response from MealPal.I am requesting a full refund of $686.84 for the unauthorized charges, as I did not use their service, and I was not notified about the reactivation of my subscription. If this request is not resolved, I will pursue other consumer protection channels to address this issue.

  Business Response

  Date: 12/03/2024

  We have provided the customer with further documentation showing that he put his account on hold and subsequently came off hold on the date he selected.

  Customer Answer

  Date: 12/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  MealPal started charging me on October 13, 2023, after my account came off hold. Since then, there have been 15 monthly charges totaling $1,445.34, despite no activity or usage of their services on my account. Furthermore, I did not receive any notifications whatsoever about the reactivation of my subscription or the subsequent charges, which I believe is highly unethical for a subscription-based service.
  
  MealPal's failure to inform me about the subscription reactivation and their continued billing of an inactive account for over a year demonstrates a lack of consideration for customer communication and satisfaction. It is unreasonable and unethical to charge a customer for services they clearly have not used without proactively ensuring the customer is aware of the charges.
  
  I have requested a fair resolution, either through a full monetary refund of $1,445.34 or credits to my MealPal account for the equivalent amount so that I can utilize the services I have paid for. MealPal has not addressed this alternative resolution or provided a reasonable justification for their actions.

  Sincerely,
  
  ***** ***
  
  
  
  
   
  

  Business Response

  Date: 12/16/2024

  We understand the customer is unhappy with our response. We have already made significant exceptions and are unfortunately unable to do what the customer wants to do. We have followed the terms of service that the customer agreed to.

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  MealPal's response does not address the core issue of their unethical billing practices. While they continue to refer to their terms of service, they have failed to acknowledge that:
  
  1. I received no clear communication or notification about my subscription reactivation after it came off hold on October 13, 2023.
  2. I have been charged for 15 consecutive months totaling $1,445.34 with zero activity or usage on my account.
  

  As a subscription-based service, MealPal has an ethical responsibility to ensure customers are aware of ongoing charges, especially when no activity is detected. Charging a customer for services they clearly did not usewithout proactive communicationis unfair and unreasonable.
  
  While they state they have "made exceptions," their offer is insufficient considering the facts of this case. As a gesture of good faith, I have proposed a compromise in which unused charges can be converted into MealPal credits. This would allow me to utilize the services I have paid for, but MealPal has refused to address or consider this option.
  
  I am requesting that BBB reconsider this complaint, as MealPals response does not adequately resolve the issue or address my concerns.
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ***
  
  
  
  
   
  

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The mealpal charged the card but keeps saying it's the wrong verification code for the phone. so I'm not able to book any meal.

  Customer Answer

  Date: 10/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *
  
  
  
   
  
  

• Initial Complaint

  Date:07/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a subscription beginning December 2023 each month for $93.71 between December and March (4 charges), and then $98.12 for ***** and May. I never authorize the subscription and was not aware of the charges until I check my credit card statement recently. I sen the merchant a request on 6/14 requesting to cancel my subscription and a refund but never hear back. I am requesting the merchant to issue a full refund for all the charges.

  Business Response

  Date: 07/03/2024

  We have sent several email responses to this customer. We see that she has not opened them. We would encourage her to check her spam folder for our responses and solution to her situation.

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB, I hope this message finds you well. In last December I put my MealPal account on hold as I will be travelling, while the cycle having around 15 days and 60+ credits left, expecting I can continue to use these days and credits when I'm back. However, when I returned and tried to remove the 'on hold' status in the app in mid January, the remaining days and credits were all gone, and what's more, another cycle bill was charged which was unexpected. During the conversation with the MealPal representative via email she said that I put the account on hold 'until the end of a 30 day cycle', which is not the truth. MealPal has deactivated my account and thus as an ex-client, I am not able to find any record.

  Business Response

  Date: 06/03/2024

  This customer has been charged three times in 2024. Below are the details on these charges, and the details on the meals the customer reserved and picked up at restaurants. The restaurants must be (and have been) paid for these meals:

  -March 9, 2024 - $96.90 - A partial refund of $57.69 was issued, for a net charge amount of $39.21. The customer reserved 4 meals on this cycle. The total price for these meals at retail is $40.01. We see that the customer successfully scanned to pick up each of these meals.

  -February 9, 2024 - $96.90 - The customer reserved 7 meals on this cycle. The total price for these meals at retail is $99.61. We see that the customer successfully scanned to pick up each of these meals.

  -January 22, 2024 - $96.90 - The customer reserved 9 meals on this cycle. The total price for these meals at retail is $122.22. We see that the customer successfully scanned to pick up each of these meals. Furthermore, the customer disputed their card with their bank, and thus the bank will make the final decision on this charge. 

  Additionally, the customer has disputed a charge of $96.90 from December 1, 2023. The bank will make the final decision on this charge.

  We are unable to provide any further assistance to this customer.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ran out of time to be able to use my credits and paused my billing to be able to use them. They will not refund me nor allow me to use my credits without removing the hold which would charge me yet again, and since the credits dont rollover I cant use them.

  Business Response

  Date: 05/09/2024

  We have resolved this issue directly with the customer.

   

  Thanks

  Customer Answer

  Date: 05/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for MealPal earlier this year, when they were running a promotion for a $50 Amazon gift card. I had inquired multiple times as to when I would receive, and they said by April 23. Its now April 30, and *** had some exchanges with their support team where they cant confirm my eligibility and the promotions team is experiencing delays. This feels like a scam. At the least, they could just refund me $50 if they cant deliver the gift card. Their customer service has gotten worse, and they told me Im free to cancel, but Im still owed this $50. Ive been a customer for 3 months, and ******************** shouldnt be offering promotions they cant deliver on.

  Business Response

  Date: 05/09/2024

  We have resolved this issue directly with the Customer.

   

  Thanks