ComplaintsforMealPal, Inc.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was charged for a subscription beginning December 2023 each month for $93.71 between December and March (4 charges), and then $98.12 for ***** and May. I never authorize the subscription and was not aware of the charges until I check my credit card statement recently. I sen the merchant a request on 6/14 requesting to cancel my subscription and a refund but never hear back. I am requesting the merchant to issue a full refund for all the charges.

  Business response

  07/03/2024

  We have sent several email responses to this customer. We see that she has not opened them. We would encourage her to check her spam folder for our responses and solution to her situation.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear BBB, I hope this message finds you well. In last December I put my MealPal account on hold as I will be travelling, while the cycle having around 15 days and 60+ credits left, expecting I can continue to use these days and credits when I'm back. However, when I returned and tried to remove the 'on hold' status in the app in mid January, the remaining days and credits were all gone, and what's more, another cycle bill was charged which was unexpected. During the conversation with the MealPal representative via email she said that I put the account on hold 'until the end of a 30 day cycle', which is not the truth. MealPal has deactivated my account and thus as an ex-client, I am not able to find any record.

  Business response

  06/03/2024

  This customer has been charged three times in 2024. Below are the details on these charges, and the details on the meals the customer reserved and picked up at restaurants. The restaurants must be (and have been) paid for these meals:

  -March 9, 2024 - $96.90 - A partial refund of $57.69 was issued, for a net charge amount of $39.21. The customer reserved 4 meals on this cycle. The total price for these meals at retail is $40.01. We see that the customer successfully scanned to pick up each of these meals.

  -February 9, 2024 - $96.90 - The customer reserved 7 meals on this cycle. The total price for these meals at retail is $99.61. We see that the customer successfully scanned to pick up each of these meals.

  -January 22, 2024 - $96.90 - The customer reserved 9 meals on this cycle. The total price for these meals at retail is $122.22. We see that the customer successfully scanned to pick up each of these meals. Furthermore, the customer disputed their card with their bank, and thus the bank will make the final decision on this charge. 

  Additionally, the customer has disputed a charge of $96.90 from December 1, 2023. The bank will make the final decision on this charge.

  We are unable to provide any further assistance to this customer.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ran out of time to be able to use my credits and paused my billing to be able to use them. They will not refund me nor allow me to use my credits without removing the hold which would charge me yet again, and since the credits dont rollover I cant use them.

  Business response

  05/09/2024

  We have resolved this issue directly with the customer.

   

  Thanks

  Customer response

  05/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  04/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I signed up for MealPal earlier this year, when they were running a promotion for a $50 Amazon gift card. I had inquired multiple times as to when I would receive, and they said by April 23. Its now April 30, and *** had some exchanges with their support team where they cant confirm my eligibility and the promotions team is experiencing delays. This feels like a scam. At the least, they could just refund me $50 if they cant deliver the gift card. Their customer service has gotten worse, and they told me Im free to cancel, but Im still owed this $50. Ive been a customer for 3 months, and ******************** shouldnt be offering promotions they cant deliver on.

  Business response

  05/09/2024

  We have resolved this issue directly with the Customer.

   

  Thanks

• Initial Complaint

  03/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I used Mealpal in July 2023 and stopped using them since I worked from home after that. But on Oct 27, 2023, they started to charge me $96.9 monthly. I have no plan to use them again since I am working from home mostly and didn't notice these charges this week(3/18/2024) and they have charged me 5 times since then. I contacted Mealpal to explain the situation to them. They agreed to issue refund for 3 of the 5 charges and refused to issue a full refund for the 5 charges. I had no intention to use their server after July 2023 and didn't use their service at all after that. Yet they kept charging me monthly since Oct. 2023, they should refund me all the charges.The way they kept two charges to their pocket without refunding me is really unethical.

  Business response

  04/08/2024

  We have made a huge exception to our refund policy and issues a refund for three cycles to this customer. It is not possible for us to refund cycle from last year. 

  If the customer would like to use these cycles, we would be happy to apply them to their account.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear BBB,I hope this message finds you well. I am writing to bring to your attention an issue with MealPal, Inc. (***********************************), and seek your assistance in resolving the matter.MealPal, Inc. sent me (*****************) a promotional email (attached) promising a $50 Amazon gift card for referring a friend to their service. I referred my relative, ******************, following the terms outlined. However, MealPal, Inc. is refusing to honor their commitment, alleging fraudulent self-referral.My account details:****************************************************************** ordering mainly in downtown, soho business area ******************************************************************* ordering mainly in midtown east business area We often pick up orders on the same day but from different and distant locations, as detailed in the provided information.I am frustrated by their false accusation and have noticed similar complaints on the BBB Website.I kindly request a thorough investigation into this matter and urge MealPal, Inc. to fulfill their commitment by providing the promised $50 Amazon gift card. Furthermore, an apology is warranted for the unjust label of fraudulent activity, and a reassessment of their promotional practices to ensure they honor their commitments.Your prompt attention to this matter is greatly appreciated.Sincerely,*****************

  Business response

  01/03/2024

  MealPal uses a variety of different tools to review our referral program and to ensure the integrity of each referral. As noted in the terms of service in this promotion, the gift card reward is at the discretion of the MealPal team.

  Unfortunately, we found that this referral did not qualify as the referral of a unique and new MealPal customer. There were three reasons for this:

  1) The customer emailed us and stated "My name is *****************, my referral is ******************." However, the name on both accounts was ***************

  2) The credit card used on both accounts was under the same ************** name.

  3) And finally and most importantly, we see that from October 29, 2023 - December 25, 2023 (the period we are looking at), these two devices were ONLY accessed from ONE cell phone device, indicating that there were not two distinct people trying to use these accounts.

   

  Customer response

  01/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   I have carefully considered the points you raised and find out your team is playing the wording game to escape responsibility. 

  1. My account details, clearly outlined as ***************** ************************ and ****************** ************************* are indisputably registered with MealPal. There is no justification for using my email information (*****) as a flimsy excuse to deny the promised referral reward.
  2. It is utterly unacceptable to reduce ***************** and ****************** to the generic label "**************" in your statement. Both individuals have distinct identities, and your failure to acknowledge this is either a deliberate oversight or a sign of incompetence. Furthermore, I demand clarity on the full name associated with the credit card in question, as charging under a vague "**************" raises serious concerns.
  3. Your claim that "these two devices were ONLY accessed from ONE cell phone device" is not only confusing but also misleading. We registered with two different cell phone numbers and two devices. Your blatant misrepresentation of the facts suggests a lack of diligence on your part.

  
  It's disheartening to encounter such incompetence and deception from a company I trusted. Your business practices, riddled with lies and false accusations, are nothing short of fraudulent. I demand an immediate and thorough investigation into this matter, and I expect the promised $50 Amazon gift card to be fulfilled promptly.
  I am deeply disappointed in your company's conduct and look forward to a swift resolution.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business response

  02/08/2024

  This matter has been closed.

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In July I was emailed with a promotion to re-activate my account for a $100 amazon gift card after using the product for 2 cycles. On July 24 I reactivated my account at the cost of $96.90. in mid august after my second subscription cycle I emailed inquiring about the gift card at which time I was told that early renewal is not taken into consideration and I had to wait 60 days from 7/24 to receive benefits of the promo. I 9/24 I emailed them again and they told me I needed to wait another 30 days (according to the fine print the benefit is to be given out within 30 days and not at the end of) , at this point I had spent $289.80 on their platform. I reached out again this week and now I am being told to wait until 10/29 (the day my subscription renews for another $96). After telling them that is against the terms they said I am ineligible because my fianc logged into my account from her phone. I have spent $386 on their platform all for a reward they had no intention of providing due to a reason that was not only not in the terms but untrue as I have never used a second email address under my own name for their service.

  Customer response

  11/21/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by MealPal, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  09/29/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was sent marketing email saying if I sign up for 2 months at full price, I am eligible for an Amazon gift card ($75 for the plan I chose). I wrote to ask on 7/26 specifically if I am eligible for this offer as the fine print stated "first time customer only", and they deliberately wasn't advertising that fact as they used my email from when I signed up before, so they targeted me even though they knew I wasn't a new customer. I specifically emailed them to ask and asked to cancel my subscription if I am NOT eligible for the promotion. The reply on the same day said this promotion was indeed sent to me and laid out the terms/conditions for which I all qualify.I waited for the 2 months to be nearly complete, and when I reach out they say I am not eligible because I wasn't a new customer. I told them I checked for this before signing up, but their reply was "we have no way of knowing if you qualify or not until you complete the 2 full months, and now we can tell you are not eligible"This is intentionally misleading, and false advertising!

  Business response

  10/14/2023

  This customer received the promotion they signed up for. They should check their email for a message from "Tango Rewards" with their gift card.

  Customer response

  10/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  ***** ****
  
  
  
   
  
  

• Initial Complaint

  08/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I signed up for a trial in 2019 so they have my credit card on file. I clicked an email to see if they still have restaurants in my area. There are no restaurants in my area so i did not sign up. They started charging me recurring fees. They never sent me an email or confirmed I wanted to be charged. When i realized they had been charging me for 3 months - I asked for a refund. They refuse to refund me. In addition, they have my credit card on file. There is no way for me to delete my credit card off their website. I asked in 6 emails for them to take it off file and they will not answer.

  Business response

  08/08/2023

  We have resolved this directly with the customer.

   

  Thanks

• Initial Complaint

  07/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm so frustrated with this business. I cancelled my subscription in April 2023 but still got charged with full amount $96.90. MealPal said I reserved one meal before cancellation but they knew I did NOT. Every billing cycle I receive70 points, and when I cancelled it I did not place any order after the new cycle started (my plan was 70 points per cycle and there were 71 points left when I cancelled the plan - 1 point was carried over from previous cycle). I did not use the service or any points of new cycle and they still charged the full amount. It is unacceptable. Please help resolve this issue. Thank you in advance!

  Business response

  07/06/2023

  This customer has created multiple ******************** accounts to take advantage of new customer promotions that they are not eligible for.
  

  On April 17, 2023, the customer's membership renewed. The customer never had requested to cancel this renewal. We have site logs and email history to show that their was never a cancellation request on this account.

  
  On April 20, 2023, the customer disputed the charge from ******************** on their credit card. They never reached out to us to try to resolve this prior to disputing the charge. We emailed them to try to resolve the dispute with them directly. They were not willing to resolve the dispute and stated "It would be appreciated if you stop replying." The email conversation is attached for reference. This disputed charge was left to the credit card company to be resolved, and we have provided the card provider with all of the evidence in this case.

  
  We see that on July 5, 2023 (1 day ago), the customer again signed up for a ******************** account on a promotion that they are not eligible for. This sign up has been cancelled and refunded. 
  
  
  MealPal, Inc. reserves all legal rights and remedies. An active internal case remains for this customer, and they are ineligible to use our service until this is resolved.
  

  Customer response

  07/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I did not take advantage of new customer promotion as my account is 1 year old. MealPal kept emailing me to rejoin after I canceled. How do I know if Im eligible for the rejoin promotion or not? They charged nearly $100 for a plan that has NOT been touched at all and they knew that. Wrong is wrong. They can provide tons of evidence and blame every customer whos fighting and trying to get their money back. But by looking at how many complaints people filed against MealPal on BBB, this business should have some shame. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **
  
  
  
  
   
  

  Customer response

  07/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  ***** **
  
  
  
   
  
  

  Business response

  08/08/2023

  The customer stated:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩